Value is what the Embarcadero is about

We (two adults, no kids) recently returned from a two-week stay at the Embarcadero. It's the third time we have stayed there. If you want perfect (or close to) stay at a five-star resort and pay the price. The Embarcadero isn't perfect, but based on our experiences and conversations with many others, it is one of the best value all-inclusive resorts in the PV area -- especially because it is often available as a sell-off.

The staff and services are as good as you want them to be or deserve. If you get exited and impatient you won't get very far, here or other places. If you want gourmet food and tremendous variety, see above re five-star resorts.

The Embarcadero offers a totally unique location for Marina resorts - the property straddles both the marina and the beach - the food is well-prepared and safe, the rooms are basic and clean, resulting in a fine vacation at a reasonable price. Neutral quality and services, plus excellent value, equals an above-average experience.

Had a great time!

We stayed for 2 weeks in 1999 and had a fabulous time! The sports and entertainment staff were great and we were constantly amused and busy having fun! Lots of activities and great people! The grounds and rooms were clean and staff were friendly. Had a wonderful time, and have recommended it to all our friends and family! Hope to return one day!

Never again!

Our first time in PV. Loved it. The Embarcadero, sucked bigtime. Rooms adequate, tip the maid or you get no service at all. Grounds well kept. A La Carte meal, huge rip off, no water sports. Bartenders were great. Dont settle for room with no deck, and if you get one without goodluck getting one with, just wont happen. Food, well breadfast was fine, lunch same every day, dinner was disgusting, a total mystery!!!! On a scale of 1-10 I would rate this hotel a 3. I would never recommend an all inclusive to anyone, because the food was bad but we had paid for it and then had to eat out alot. But love Puerto Vallarta and will be back.

Caution

I just returned from a 2 week stay with my husband and 2 year old daughter. The area was lovely, but I would not recommend this hotel. My husband and I summed it to "Bad dishonest management". The brochure (Red Wing) advertised a kids club. There was no kids club, nor were there water activities. Many people complained, but nothing was done. Finally we were able to bring our daughter to the kids club across the road at "The Melia Hotel", but not without a stink. We spoke with management everyday for a solid week and were told to come back tomorrow. Finally after a week, our Red Wing rep showed up and we sorted it out. Another problem that they have is that there are 2 types of rooms. The first being your basic room with no balcony and the second having a large kitchen and balcony. The price is the same for both, but it is by random choice of who gets the balcony rooms. We asked to swith the second day that we arrived, but were told to come back tomorrow. Finally after 8 days of "coming back tomorrow" and having to go to the crooked management, we were finally moved to a room that would accomodate 3 people. I can certainly understand that they have 2 types of rooms, but they should charge a different rate for each. This would give people a choice before they arrived.

The grounds were very nice and clean, but the pool was barely used due to the cold temperature. The area was very nice. Very close walk to the Marina boardwalk. There is a bus stop directly out front of the hotel. I found it safer to take the bus that negotiate with the taxi drivers. Downtown is very nice, but caution to folks that want to stay out late. We met a guy that was robbed of his wallet and digital camera. This happened at a very local bar downtown. Also, there was a young lady that was assualted by one of the hotel's security guards while riding on the elevator. The hotel staff was alerted to what had happened, but did nothing. Don't hang out alone, male or female.

In terms of the food, the breakfast was nice. There are 2 choices for lunch, beach or marina, both OK. Same thing everyday. The dinners were disappointing because they did not identify what was being served. Often the plastic wrap was left on the food and people were left wondering if it was OK to eat. They always had a grill going with something different each night. In terms of the bars, it was impossible to get a cold glass of water before 10:00 am in the morning because all of the bars were closed.

Again, this is not a place that I would recommend, or return to. It is serious need of new management.

Restful holiday at the Embarcadero

My sister and I spent an 'all-inclusive week' at this hotel. It was in a good location, north of downtown P.V. by about 6-7 miles and easily accessible by bus or taxi. The hotel itself was nothing fancy, though adequate. Some little things wrong, such as light bulbs burned out, screen door off it's runners. We found the staff extremely helpful, courteous and friendly. It was relatively quiet in the area, we felt safe out in the evening walking around the marina. It was quiet for sleeping at night, some partygoers in the hotel, but with the doors and windows shut and the air conditioning and fans going it wasn't a problem. Food was plentiful and available all waking hours. Entertainment at the evening meal wasn't great, but they tried. The pool was lovely, deck chairs always clean, grounds attractive. The recent hurricane had done damage to their beach and at the time we were there (early Dec.) it had not been repaired. However, it was still pleasant to sit on the property and gaze out to sea. There was shade under a few trees. Safes in each room provided security at a reasonable price. Lots of hot water and a clean bathroom. One criticism we had was they did not provide their guests with bottled water, though in the bar and a meals it was purified. The bellboy told us the water from the taps should not be used for drinking, though we later read in the local English newspaper that P.V. water was safe. So, possibly there was no need to buy water. I would go to the same hotel again as far as liking it went, but I would probably try another one just for a change. I felt the strongest point for the Embarcadero was their excellent staff.

Nice location with some problems

Very nice location on the Marina. You can watch all the ships go by and enjoy a long walk on the boardwalk. Staff very friendly,food average to good depending on the day. Rooms and pool area kept very clean. Suffers from poor management. No information provided about hotel facilities and activities unless you ask. Lost hotel water for half day.

Also lost my wallet to the pickpockets in P.V.

All my money and cards were taken. Be careful in town!

Fantastico

Service was great, entertainment was fantastic, staff was for the most part pretty good except one of the security guys stole my friend's rose. One other thing I didn't like was our friends were not allowed in our rooms if they were from another hotel which kinda sucked. Overall however, the food and drinks were great and most everyone was friendly. Be sure to get involved in the activities the coordinaters organize for the best experience and language learning opportunities.

Aug. 2002

We had a fabulous vacation, the service was great, everyone was extremely helpful and friendly! Great entertainment crew... fun times!

Good times

i found this hotel very well accomidated and the service was excellent. i have stayed at this hotel every spring break for three years and i have found no troubles. every morning the bed was made with towels folded like flowers, it may depend on the maid or if you tip her, but i found this hotel amazing! i would recomend it!

Hotel review - Embarcadero Pacifio

I would not go back again. The hotel is nice, but the management is very poor.

Poor room service , no towels, water to hotel went out twice, etc. etc.