Bel Air Collection Resort & Spa Cancun
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Historical Traveler Reviews Bel Air Collection Resort & Spa Cancun
Love the Bel Air Collection
Hi: I am a travel agent. We went to the Bel Air and found it to be a home away from home. The location is great with a wonderful beach - very wide for lots of walking and swimming. The pool is great - looks over the beach and ocean. The place is very new, kept very well - they are always cleaning. The staff are very good -- always ready to helpyou. The food, what can I say? Fantanstic! Always a different menue everynight and lunch. The quality of the food is great. I took 2 friends, one of whom owns a number of restaurants. He could not but rave about the food. The place is not for young people who are looking to party. It is a place to relax - away from the noise. It was so good I have already recommended it to my clients. I have put a few pictures in for your viewing. I will be going back!
Like entering a new world
The hotel is top luxury, the atention is marvelous and everyone makes you feel right at home. The food is outstanding!! With a great variety and quality of beverages, spending time at the pool watching the ocean... A totally new and wonderful experience
Tip Not Included
TIP NOT INCLUDED the server, Rosy, wrote in big capital letters on the bill presented to us for two bottles of water served to us while we relaxed on the beach on the last day of our vacation. Tipping at the Bel Air is expected, even if you're on the Gourmet Plan, an all inclusive plan.
To tip, or not to tip, became the question of the day, for the entire week of our vacation at The Bel Air.
Consider the following: "Landfill chicken?" I said incredulously to my husband as we considered the evening menu for Sunday nights. As it turns out Relleno (pronounced Rejeeno) chicken in Spanish means 'stuffed' chicken. Computer software used to translate Spanish to English substituted 'landfill' which could mean 'stuff' or 'stuffed' we were told by our waiter that night, Daniel. "The menu hasn't been corrected yet," he said sheepishly. I ordered the Landfill Chicken and was pleasantly surprised. At the end of the meal, Daniel presented us with our 'bill.' It seems that although we were on the gourmet plan, tipping is not included and so...he was leaving it up to us to close the bill. My husband prefers to tip at the end of the trip rather than at each meal when we stay at all inclusive resorts. The Bela Air requires that you sign for each meal and each beverage even though no charges are actually added to your account. This is a cumbersome procedure that only serves to take away from the overall positive experience. We could only speculate that this is a strategic plan devised by someone who doesn't understand what the all inclusive tourist wants. Call in the marketing mavens! At this point, we decided to stick to our guns and tip at the end of the trip.
A beautiful thing about The Bel Air Hotel though is that the hotel is as quiet at 7pm as it is at 3:30 am, the time we arrived at the hotel due to a delayed departure out of Edmonton, Alberta, Canada. We were told the hotel was only about 40% occupied. Why, one would wonder when the weather in Alberta and other parts of Canada is wintry, and charter prices are reasonable? Our first impression is that the hotel is trying to pull off a unique concept that may be better left to the larger chain hotels who have the benefit of being backed by lots of cash and marketing MBAs.
One evening after dinner, we had a drink in at the lobby bar. Very few guests were about. Two young fellows from Paris were in conversation with a guest who said he was from Mexico city and on vacation at the hotel. The evening breeze through the open air lobby area moved the filmy floor to first floor curtains in a dreamlike manner which creating a surreal atmosphere enhanced by the cool world music playing softly. Strategically placed colored lights, gazing balls, and a water treatment enhance the mood. All the props create a spacey, somewhat strange feeling and no, we hadn't been in the sauce! If this is what the Bel Air is aiming for -- subdued, airy, surreal -- they've hit the mark.
By day four, we began to get paranoid. Paranoid that our determination to tip at the end of the vacation and not a moment before, was being reflected in the service we were getting. The uneasiness festered like a hidden pimple -- you can feel it but it just won't show it's ugly head. By day five, we caved and started tipping for lunch and dinner.
Overall, I would give The Bel Air an A for ambiance. The hotel, pool area, and beach is QUIET due to its being an adult only hotel and because they do not offer any activities. A great get away for the overworked and overstressed working stiff. I would rate the property an A minus for the almost-there menu. Thankfully, the dinner menu changed daily and the selection was adequate and edible but the breakfast and lunch menus are limited, never changing, and average in outcome, especially breakfast. I would rate the resort a B for it's beach service. Sporadic service leaves the tourist unsure if it's available or not. And finally a C rating for its calamitous attempt at marketing. They simply must get rid of their practive of having guests sign for each and everything ordered. It is too obviously a ploy to get the tourist to tip every time the Cancun sun shines, which is always.
MJ & G Brown
Spruce Grove, Alberta, Canada
Our stay here was fairly pleasant, however not what we expected by reading their website (they need to clarify a few things). Firstly, it is not a typical all-inclusive for a few different reasons, (1) extremely quiet (to the point that it's dead, our nickname for the hotel was "white morgue") - there's hardly any music, and if there is it's mostly spa-like music; very few people hang out at the lobby bar, maybe 2-4 people in total or usually none at all; no nightly shows, no volleyball, no classes, ie. aerobics etc. (2) tipping - usually you don't have to tip at an all-inclusive, here it is almost mandatory. The website also makes it seem like there's many different restaurants - there is only one, and there is a different menu for room service. The website also indicates no children, except over the age of 12 -- wrong, we had quite a few children under that age the week we were there.
As far as service & cleanliness goes, it's very good that way. The "minimal" look as they say on the website is 100% accurate. If you're going for décor...this isn't it...it's plain jane. Our request for double beds was not adhered to...why...I'm not sure.
I would only recommend this hotel for people that totally want peace & quiet!!
Not worth the money. Very Missleading.
This hotel is not what it is made out to be. The websites are very missleading. They basically took a piece of the tired resort called Cancun Plaza and painted it white and called it the Bel Air Collection.
The room was nice and clean.
The pool area was not bad but was sandwiched between 2 other resorts
The hotel check in was excellent.
The food was ok not much selection in only 1 restaraunt
Free Internet in the lobby or by the pool
The 20 square foot pool bar never opened.
The 10 square foot snack bar opened when it felt like.
The Lobby bar opened 1 time.
The so called sushi bar in the lobby never happened.
Only 1 restraunt along the side of the pool with changed menus.
You better tip good otherwise you'll be reminded that tips are not included in the "all inclusive plan"
You have to sign for every little thing you recieve including a bottle of water.
It is not Adults Only as advertised there were kids everywhere.
I could go on and on but I should say that the people at the reception desk were very pleasant and very helpful.
If you asked anybody for anything you recieved it pleasantly.
I cannot understand the one comment one person made that this hotel can be in contention as one of the best in Cancun, thats a joke not even close.
The beach is not for kids.
stay there for 9 nights and spendt new years eve there.
At first we were very impressed. The rooms are great and the staff very friendly.
But new yars eve a lot of the staff got fired for drinking and the service dropped dramatily. One day we didnt get any breakfast, we left the resturant after 30 min.
The sea is very rough og the red flag was up on the beach constantly during our stay, and the lifeguard where very bizy saving people.
We had a great time in Cancun and hope the Bel air solve their starfproblems. It could be a really great place.
The perfect hotel in Cancun
Well, I just returned from the Bel Air in Cancun, where I celebrated my one year wedding anniversary, and I have to say that the Bel Air is a contender for the best hotel in Cancun. Let me break down all aspect of the hotel for you....
The food is simply incredible, and all made to order. The presentation is second to none, with all foods presented in a gourmet manner. Cutlery is top notch (Wedgwood China) and the plates are very modern. There is a main menu for breakfast, which remains constant, and all breakfast is served with a basket of fresh pastries/bread, fresh from the oven. With regards to lunch, there is a snack menu and a regular lunch menu from which you can order. Ensure that you ask for both, as if you are eating in the retaurant, you will only receive the regular menu, and if you are eating in the pool (there is an area in the wading pool with tables and chairs...so cool), by the pool, or on the beach, they will give you the snack menu, however, you can order from both, regardless of where you are eating, which ends up doubling the options, so there is never a shortage. The dinner menu changes daily and typically consists of 2 salads, 2 soups, 3 selections from either fish, chicken, pasta and/or meat, and a few deserts. I had an amazing peppercorn steak one night, which was out of this world. I did not have a single dish that was not top notch...no complaints here, and I am a picky eater.
In the evening, there is also a Sushi bar in the main lobby area, which seemed really nice, but I was always too full to try.
You should note that they have a funny system where you have to sign for all the food and drinks you order at the restaurant and bar...whether it be a simply bottle of water or an entire meal. We found this wierd and we were afraid that we would be dinged for something at check-out, but such was not the case, as check in and checkout were as easy and fast as can be. Truly professional in all regards.
The room is very modern and trendy, as you can see from their web-site (www.thebelair.com.mx). Housekeeping service is second to none, as they often clean the room up to 3 times a day. We would often come to the room to shower, after a day at the beach, and by the time we returned after dinner, new towels would already be in the room, not to mention that they come by each evening to turn down your bed and leave you a little treat (either fresh pastries or Bailey's Chocolate) on your bed. You should note that room service and the mini-bar are not included in the almost all-inclusive package, so you will pay if using either or.
The beach in front of the Bel Air is exceptional, with plenty of kilometers of walking space on either side of the resort. You should know that while the beach consists of white sand, it is hard to walk on the beach, as there are a lot of seashells throughout the sand, throughout Cancun, as they were forced to extract sand from the ocean after the major hurricane in 2005, to rebuild the shoreline. The infinity pool is great, and there is a bar area in the pool, conjoined with a jacuzzi.
If you are exhanging funds, you cannot exhange CAD at the resort. You will have to walk 2 minutes to the next major resort north of the Bel Air (I believe the Royal Solaris), and exhange funds there. When exchanging funds, the best rates of exchange for CAD are at the malls (about 9.6 pesos per 1 CAD), followed by the resorts (9.4 to 1), and the exchange houses on the street (8.8 to 1).
If you are planning a day trip to Isla Mujeres, ensure that you take the public bus to PUERTO JUAREZ (Gran Puerto Cancun, stop 100), and not to the Playa Tortuga/Captain Cook/Fat Tuesday/ main strip area to which most people will direct you. If you purchase the ferry from Captain Cook, the trip is 15 USD, and you will be sent on a ferry that only have 3 departure times and is really shoddy, while the ferry from Puerto Juarez leaves every 30 min, is faster, larger, and brand new. The bus rides on public transit are the same cost regardless of where you go (6.5 pesos per trip), so make sure you that the R-1 public bus to Puerto Juarez.
If you plan on calling home, the best method is to use Skype from your laptop, with a headset. The cost is only 3 cents a mintue, and you have free wireless Internet access from the lobby and pool. If you do not want to bring your laptop, the next best option is to buy a calling card and call from the public phones that dot the entire city. There is a public phone right on the sidewalk where you find the entrance to the Bel Air.
Well, this should give you a feel for what to expect. If you have any other questions, please feel free to contact me directly at email@example.com and I will be happy to respond to your questions. Happy travels!
Relaxing, Romantic, Modern, Perfect!!!
I just logged to the internet searching for "modern hotels in cancun", that's when i found it!!
I was able to book directly on the hotel's web site and saved a bunch of money and time. The reservations manager was super kind and helpful when we closed the deal.
I loved everything from the moment I got there: the service, the food, the design, the spa, the gym, even the crew was great and friendly!!
The most relaxing vacations of my life, perfect for a honeymoon!! ;-)
Made our vacation
If you want to get a relaxing or a romantic getaway, this is the perfect hotel to stay in. We had a great experience staying in this hotel. It's located in quite peaceful and safe neighborhood, perfect for beach walks, and ocean view. The minimalist concept of the hotel is stupendously contemporary and graceful. Rooms are sophisticatedly furnished, spacious and scenic. Everything seemed crisp clean.
We stayed with our one-year-old daughter, and we could see tremendous hospitality in the food prepared even for her. The hotel staff was very welcoming, friendly and helpful and we could not have asked for more. The all-inclusive meals were delectable and drinks were palatable, and definitely, we were delighted that we went for an all-inclusive. We could not fault this hotel and would recommend it to anyone who is looking for a classy grand tourism hotel with an excellent service in a prestigious part of Cancun. Thanks to all staff who made our stay wonderful. We would love to be back!
J'ai passé un mois au mexique et j'y ai testé l'équivalent de 10 hôtel (du 3* au 5*) et celui ci est sans aucun le pire ! D'ailleurs je suis parti au bout de 3 nuits alors que j'en avais réservé 6 !!
Service excecrable : les serveurs vous regardent au moins 30 minutes et au bout de ce délai, viennent vous voir pour vous donner la carte. Au bout d'un quart d'heure ils nous demandent ce que nous désirons prendre comme apéritif et il en va de même pendant tout le reste du repas. Resultat 2h45 de perdu à chaque repas (petit dej, dej et diner).
surtout ne pas se fier aux photos car l'hôtel est en travaux et les finitions laisser à désirer... aucune infrastructure sur la plage...pas de reception et un seul restaurant...
Et enfin, le meilleur pour la fin, nous sommes restés coincés dans un ascensceur completement hermetique (meme le portable ne passait pas) durant 10 minutes... L'alarme ne marchait pas et personne ne nous entendait mettre des coups dans la porte et crié très fort...
Le seul point positif, la chambre... mais on y dort seulement surtout quand on va à cancun...
A eviter fortement si vous voulez passer de bonnes vacances
TripAdvisor Reviews Bel Air Collection Resort & Spa Cancun
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