How has this resort rated in the past?
- Shuttle bus service
- Adjoining Rooms
- Continental Breakfast
- Free High-Speed Internet
- Room service
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TravelPod Member ReviewsBeach Palace Cancun
good hotel all inc,located on beach clean rooms nice room good shower good food.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Beach Palace Cancun
Nice people, not so nice room
upon arrival , the staff was very nice. we arrived a litle earlier than check in time but was shown to our room that was already prepared. the first thing we noticed was the musty smell of the room but was otherwise clean. the linens had a musty sour smell. we had a hard time getting a response from the staff after complaining . we were there for 4 days and had to always contend with the musty smell.
the food was good however somewhat redundant. we did go to the cancun palace to eat, one of the days and were a little more impressed with both the food and cleanliness.
the next time i go to cancun, i will not be staying at the beach palace.
Great location for shopping
Nothing is bad about this hotel, I am comparing this Hotel to the Omni Hotel in Cancun, where I stayed earlier this year and will always prefer to stay at the Omni when I go to Cancun.
Check in and check out - Very easy at both Hotels.
English Speaking Employees: Very Little at both, but dont let this scare you. It's that way everywhere in Cancun.
WATER: Beach Palace - we drank the filtered water and did not get sick - Omni gives out bottled water. Beach Palace does not. But, You can buy it at the Beach Hotel.
SERVICE: Both Hotels had great service. PLEASE ALWAYS TIP. It makes a difference to these people who work there and service is even better if you tip.
BEACH: Omni Beach is bigger and better maintained - with better service on the Beach. Omni Service checked on us every 30 minutes to refill our drinks and take a food order. Beach Palace did not offer to take food orders But, checked on our drink order every hour. Omni beach lounge chairs were great - Beach Palace chairs were too hard for me and not adjustable.
FOOD: Omni had great food with lots of options - buffet or menu. Beach Palace did not have a menu choice if you didn't want the buffet. But Beach Palace food was interesting and you can use all the Palace Hotels , there are 7 palace hotels you can eat at, but you have to take the shuttle or a taxi to get to them - I never went to the other palace hotels.The Omni Food more to American Tastes. More food options at the Omni.
The Omni is a newer hotel. Beach Palace Hotel is showing it's age or maybe the omni just updates more often.
The Beach Palace was great for kids, (but I don't take kids) - the pool is only 3 ft deep at the Beach Palace, so it is safe for kids. The Omni has a better Adult pool options and better pool layout.
SHOPPING: The Beach Palace is a great location for shopping. 1 block to the right is a great mall with a "sorta" walgreen type store(small) in it with American items I couldn't find anywhere else and the hotel didn't offer (like Mountain Dew). 2 Blocks to the left is an upscale Open mall that has some great stores if you are a serious shopper with intentions of purchasing more upscale items. To get to these Malls from the Omni, you need a taxi or ride the bus. You can walk to both malls from the Beach Palace. Taxi from these Malls to the Omni is about $10.00.
BEACH PEDDLERS: There are no beach peddlers allowed at the Omni. Some Peddlers at the Beach Palace,but with good prices. They are not pushy and go on their way if you say no.
SECURITY: Both has good security but felt safer at the Omni, maybe it is the Beach peddler thing. One peddler stole a womans bag at the Beach Palace but she left it unattended.
NEWS: We had no TV News and Weather Stations at the Beach Palace - We did at the Omni.
My worse complaint about the Beach Palace - although the air conditioners worked great, our room was always cool, almost cold. I am highly allergic to mold and there is mold in the air conditioning vents. I came home very sick from the mold. But it rained alot while we were there, it could have attributed to the mold problem.
Would I go back to the Beach Palace? - yes if the Omni was booked up.
Or I would try another Hotel on either side of the Beach Palace - because of the easy access to the malls.
Wonderful x 2!
Our first trip to Beach Palace was in July, 2000 after our middle son graduated from high school. The youngest son (at that time, 16) also went. Everyone had a BLAST! The kids found others close to their age to spend the days around the pool playing volleyball, etc., and go "clubbing" with in the evenings (very safe riding the buses anywhere for about 50 cents one way). The beach is probably the most beautiful section in Cancun - we all had a great time. Beach Palace is small, quaint, and clean and the staff was excellent. We loved it so much my husband and I returned the following May for our 20th anniversary and alot of the staff remembered us -were able to give details so we knew they were telling the truth :) - they cooked a special lunch for us, served us poolside with a bottle of champagne and provided dessert for everyone there, then brought us another bottle later in the day to our room.....I can hardly wait to return!
Best Vacation Ever
Most of the reviews on these sites come from adults so I figured I'd write one from a teenager's (18) point of view. Last August I stayed at the Beach Palace with my mom, dad, and sister (16) for 8 nights 9 days. We arrived on a Thursday and left on a Friday morning. One thing I def recommend is to take a flight in the morning on the way there so you have all day to relax and to take a flight in the afternoon on the day you go home because we had to be up at 4:30... and after a night out no one wants to be up that early. The staff at the Beach Palace was incredible...everyone was so friendly and everyone from the towel guy to the bartenders knew our names by the fourth day we were there. Me and my sister still go on about the food... the buffet by the pool was our favorite...we always get cravings for the cheeseburgers and nachos and cheese they served at lunch everyday. The breakfast buffet was always appetizing...I got an omlett everyday...and dinner was always fantastic. People complain about the menu not changing but that kind of thing is fine with my family and I... Oh, and those 'watered-down drinks' ... they weren't ever watered down... The rooms were a little damp at times... which was weird... but the A/C was always working when it was sweltering outside. There is a button in the shower... that turns on the whirlpool in the tub... we had a little mishap with that the first day we were there and someone hit it and didn't know why our bathtub was making an aweful grinding noise...that means if u are going to press the button, make sure there is water in the bathtub. The rooms were big...big enough to hold me and my sister's 4 suitcases of clothes and shoes and toiletries. We had a balcony overlooking the ocean... which came in handy when the dolphins would come out in the morning and jump around through the ocean. I found my mom out there numerous times watching the dolphins through binoculers. Hm...what else can I comment about... the pools were great...you have to play water volleyball atung and old...the swim up bar often had young kids hanging around on the stools, which was kind of annoying, but what are you going to do...At the end of our vacation, my dad had had such a great time that he wanted to stay 2 more days...if I hadnt had mono then we def would have...We are going back to the Beach Palace this July and I can't wait!
Nice, quiet honeymoon!
We stayed at Beach Palace for our honeymoon September/October, 2002.For the money, it was a decent place to stay. The room was very clean, big enough and pretty darn quiet (we wanted it that way!)The airport was easy for us to get through and the transfer ride was very quick and painless. Our driver was very nice and helpful.The hotel itself was nice, though the elevators were a bit small (maybe 4 people at a time). We found all the employees very helpful and our tour guide was excellent. He explained everything to us and that was what we wanted.I really enjoyed the different drinks everyday at the lobby bar. I must have tried everyone they had ONCE and they were yummy! We played backgammon a few times and were comfortable enough to relax there.The pool area was nice, clean and very accessible.We only ate at the one resturant for breakfast and dinner. The fresh salsa was incredible! Though typical of "free food", we liked what was served and did not mind the "same thing". It was rather homey in that sense to be familiar with the food. The wait-staff was excellent and attentive to our needs.The only trouble we had was trying to find out about a gift we had rec'd for our honeymoon: Husband's family paid for The Pirate Ship Dinner Cruise and no one would help us contact the place to verify our reservation! We eventually found the phone book and called ourselves and had a difficult time finding someone at the place who spoke English! We were disappointed that the front desk or anyone for that matter would not help us!Cancun itself is fun to go to and I would go again and try a different Palace Resort for variety.Have Fun!Pattiann
Beach Palace Cancun Vacation
I went to the Beach Palace April 20thru27 of 2002 and had a blast. Actually I was married at the Moon Palace near the end of my trip, I brought a girl with me...lolActually the whole trip was planned around getting married and my wifes folks have time share with Interval International and this resort was one of the locations available for in the time range that we planned on being married. They paid for the whole hotel package as a wedding gift and sent us on our way. They did not have a large sweet at the time we made the resort reservations but I requested an upgrade the second I walked threw the door and they gave me a wonderful room on the corner of the 5th floot overlooking the ocean with a deck that is bigger then the room, and they dident charge me a penny, I kid you not. I did tell them we were getting married tho and they were most grasious.We arrived around 5:00 in the afternoon after a somwhat hectic airport scramble, the airport will remind you of being in a third world country with every Mexican tring to grind a buck out of you for carring a peice of luggage 5 feet, its quite an experience. Just a hint here, talk to know one, let know one tuch your bags and head straight for a taxi and go straight to the hotel. This airport is not what I would call hospitable, its a money trap.Anyway it was a beautiful day and the gentlemen who greeted us sat us down at the main bar and made us cocktails and got all of out luggage together and readied our room. At this time we also purchased our inclusive braclets (dont loose it) and we went up to the room. Room was splendid, fantastic view of a light blus crystal clear ocean and sugar white beaches. We got on our suits when down to the pool and met a ton of people and got drunk and had a ball. The food is fantastic, and if you want somthing that is not on the menu in the restraunt, they will make it for you special. Im not kidding, I just asked for somthing off the menu everynight (mexican cusien off the menu that is) just to try to throw um and theyr the inclusive out of my pocket ill oder whatever the heck I want, and I did..lol.The pool side tenders and waiters are super friendly and fun to hang with. They will not wait for a tip and you practiclly have to force money to get them to take a tip. The lunchen pool menu is seafood shrimp, fish and what not, bergers, chicken, fruit of every concivable kind and of course drinks.The beach is pristine and 2 miniuts away from the pool with jet skies, parasailing and boats landing on the beach 100 ft away from you. The view is spectacular, its like your in a great movie, Im not kidding.I will be going back to the Beach Palace soon, if your wondering if you will like this older but vary nice well located beach resort, i cant emagine anyone not having fun here I had a blast in 38 by the way.Good luck and enjoy!
This trip was great. As soon as we got to our hotel, we were greeted by many of the friendly employees. Hats off to the staff for dealing with my family. We took nine people to Cancun with us, and they did a phenomenal job of treating us with care and respect. As for the rooms, they were INCREDIBLE. We had three people to a room, and each room had an pool/ocean view. The rooms were large with huge balconies. The hotel offered many tours, and a variety of entertainment, including karaoke night. We met many people on this trip, and the hotels was great. I loved this vacation, and have been dying to go back!
Loved th beach palace
I thought it was amazing, the staff, the location it couldn't have been more fun.
The most horrible and dangerous experience of our lives
Gees, where do I begin...... I actually should still be in Cancun right now but it was so bad we left three days early, but I will tell you why in a few....
Day one: Jan 11, 2003
We left for Cancun on Jan 11, 2003. The airport was a mess. We stood in a zigzag line trying to get through customs for about an hour. Finally, after we pick up our luggage we our approached by screaming men in uniforms. They were selling tours. Now my friend at my work told me to buy the tour because she did and had a great time. I forced my husband to pay the man the 40.00 for the tour even though he was against it from the start. He thought we should at least get to our hotel before we start buying tours and things. Once we pay the 40.00 the man told us that we would be picked up across the street from our hotel. Right then my husbands uneasiness with buying the tour was just confirmed. Why would they not pick you up right in front of your hotel? Why would you have to cross the street where the hotel lobby is no longer in site? Never the less, we still bought the tour and went on our way. Once again, screaming men in uniforms approached us. They were now selling taxis. We purchased a taxi for 18.00 us for two people. Once outside we were told that our timeshare gave us a free taxi to our hotel. My suggestion to all is to not buy anything until you find your hotel guide etc.
Once we reach our hotel (Beach Palace). We are greeted with very friendly people. We are seated in the main bar with a hotel representative who explains that if we lose the two hotel keys that we were just given there is a charge of 20.00 for each one. If we lose the yellow all-inclusive bracelets (that we paid 1,099.00) there is a charge of 100.00 per bracelet. If we lose the safety box key there is a charge of 50.00...etc. I couldn't believe all the charges and we haven't even seen our room yet. Now we are shown our room. The room was nice and it had a jazzuzi. Once back downstairs there is a information desk and on that desk there is a sign that if you paid 40.00 for a tour at the airport they will get your money back for you because our resort gives us 5 tours for free. Upon reading that, my husband gives me the evil eye for making him purchase the tour in the first place. There we are asked if we wanted to go to Moon Palace for a tour and in my words a "sales pitch" to try to sell us another time-share. Over there they don't use the word timeshare, but membership is the word they prefer to use. We agreed to go because they give you 100.00 palace money if you go.
We go to moon palace. It was beautiful. It makes our resort look like crap. I mean ours is a shack and moon palace is the mansion. Anyway they attempt to try and sell us a membership. We already have it in our minds that we won't because we already own one with another company. As the tour ends the tour rep sends us to his manger who will now go over the prices. My husband is in sales and gives him a hard time by asking all the right questions that makes the moon palace manger uncomfortable. He knows that he is not able to close us and gets a little mad. Then he leaves and sends over another man to try one last time to close us. We are so annoyed with the third man that we really didn't even allow him to speak. We just keep saying were not interested. He gets a little upset and says that it is a money issue and that's why were not going to buy his membership. We excuse ourselves and go to the office where we collect our 100.00. My husband makes a written complaint about the last man who said that is was a money issue. As you can see this is just our first day and we our bullied into trying to buy this membership and then insulted. We have these yellow bracelets that allow us access to 6 other resorts including the moon palace, but we have such a bad taste in our mouth we go back to a shabby resort to go eat. We eat a very delicious meal and decide to retire because of our flight and long trip. Besides, our stomachs were a little upset from the changes in food, water, and climate.
Day two: Jan 12, 2003
We get up and have breakfast, which was good. We go out to the pool area and lay out pretty much the whole day. We eat dinner, which was ok, but now we want some entertainment. Our hotel had some pathetic form of entertainment by only playing loud Spanish music. We decide to go out to a club with the rest of the hotel guests. There we paid 50.00 us for two people. That price, which is quite high, gives you all the drinks you want (I should say all the watered down drinks you want) there the club was interesting. They played a lot of 80's music and had performers come out every freaking 5 minuets to do an act. It became so annoying because you couldn't dance. It was becoming more like a show. If I wanted a show I would have went to one. This club was called coco bongo. They threw balloons, bubbles, confetti, paper towels, lord knows what else out onto the crowd. We left early from there too. We went back to Beach Palace and went to bed.
Day three: Jan 13, 2003
By now on the third day we are starting to notice that the food items are the same, but they are just preparing them slightly different. The food is becoming a little monotonous. The drinks are watered down.... other than that we had a good day. Plus, the weather has been cloudy for the last two days.
Day four: Jan 14, 2003
We decide to get away from the food at our hotel and visit the other hotels that our bracelets give us access to. The food there is almost the same, but we ate it because were hungry. We watch some karaoke and decide to go back to our hotel. This time my husband decides to go out to a club and I stay in. I am tired and I enjoy getting up early to go out to the beach.
Day five: Jan 15, 2003
It's 6:00 am and my husband storms into the room with blood all over him. He has blood coming down the sides of his face and out of his hands and arms. He keeps screaming that he been attacked and cut. Imagine being woken up to the one you love covered in blood. I immediately take him down stairs to the lobby. He is screaming at the lobby manager to get an ambulance. The manger says that he has already called, but my husband said that before he came up to my room he told him to call the ambulance and that was 15 minutes ago. By now another 15 minutes has passed and still no ambulance my husband is shooting out blood from the cut on his finger and the cut on his wrist is missing skin that you can see the fat underneath and a blue vein. Yet the manger is not really concerned. I yell to him to call the ambulance and he keeps saying he did. Come on now, how far away do you think the hospital really is in Cancun. Now because we are all in a state of panic and we are yelling at them they say that they are going to call the police. That angers us more because we are in a foreign country and we don't speak the language and are in desperate need of help and they want to call the police. I grabbed my husband and ordered them to call us a taxi. The taxi arrived in seconds and we had to take ourselves to the hospital. We arrived at what I thought was a hospital but it was closed and mind you it only took like 10 minutes to get there. He immediately took us to the next one, which was 5more minuets away. They took my husband into the emergency room and began to examine him. He received probably 50 or more stitches and a tetanus shoot for the dirty object that cut him. We had no money on us at that time so the taxi man wanted to get paid. We told him that the resort would pay for this because they couldn't even get us an ambulance. The resort said that they would not. I wrote an I.O.U. to the taxi man and told him to go back to our hotel and try to get the money or charge it to our room. At the hospital
and 30.00 for the prescriptions. We grabbed another taxi and had him take us back to the hotel. We said that the hotel would pay him too. Once back to the hotel. The first taxi man was there and they would not pay him. It was now 8:00 am and we wanted to speak to the general manager. I bought a camera to take pictures of the blood that was everywhere and pictures of the two taxi men who were our witnesses. The hotel refused to pay the two men. My husband went back upstairs to get money to pay them, but not before he made them both sign documentation about the incident. By the way, this whole time since 6:00 am the ambulance never arrived nor did the resorts on call doctor. We are so highly angered that their attitude was so nonchalant. I guess my husband would still be waiting in their lobby for an ambulance to arrive to take care of him. We later find out that the ambulance never arrived at all nor did the doctor. My husband could have died because of his wound to his wrist (over his veins that were exposed). What kind of resort is this that they say it is not their fault that the ambulance never came and that they could not even pay for the two taxis that we took to take ourselves to the hospital. We spoke to the general manger that was worse than the lobby manger. They just didn't care. All they kept saying is that they are a resort and not a hospital. They did their job by calling the doctor it is not their fault that neither the ambulance nor doctor never arrived. I must tell you not to get hurt over there because you will be in serious trouble. He said that they are investigating this issue. What if my husband had been shot and only had a few minutes to get to the hospital and we relied on their word that one was coming my husband would have died because no one ever came. Luckily we are Americans and take things into our own hands and got things done. This resort had the nerve to want to throw us out for our behavior. We demanded that we see the doctor that they called that never arr
amed the whole thing on the pager that never went off that they were going to investigate this issue with the pager company, RADAR. I strongly believe that they will do no such thing.
While my husband slept from the medicine. I changed our flight to get the hell out of there
Day 6: Jan 16, 2003
Hallelujah, we are leaving. We go downstairs and get the refunded money for the days that we were not going to stay there, since we paid 1,099.00 for the all-inclusive package. We got into with the human relations lady because not once did they ever apologize for what happened or just ask to see if we were ok. This resort, BEACH Palace is a horrible resort. We are legally looking into this matter and we took pictures of all the blood in the room and lobby and elevator and of the blood soaked towels. I don't know if anything will come out of this, but I sure am going to try. I am so glad to be back in the U.S. Being in another country allows a person to really appreciate what they have back home.
I love the United States of America....... where if a person is hurt an ambulance within minutes will rush them to a hospital
**My husband went to a nightclub with a fellow man that worked for some resort, since he wore a yellow uniform. There they hung out with some of the resort man's friends. As the night went on the friend of the resort man hit my husband over the head with a bottle and cut him with a knife. He believes that he did that over jealously. Maybe the two were in it together. Either way, my husband is alive and we will never go back to that horrible place ever again.........
Palace Resorts: luxury vs. location trade-off
Based on the beautiful pictures and other promotional material online, we booked a trip at the Aventura Palace resort. While the hotel lived up to my expectations in terms of luxury and quality, it was located >50 miles away from the main strip. Both the Aventura and Spa Palace resorts hosted an older crowd and didn't have a real beach. Upon the suggestion of more experienced Cancun travelers, we requested a transfer to the Beach Palace. The Beach Palace was older and much more modest but far superior in terms of location. The beach was a minute walk from our room that had a great view and oversized tub. Service and food were great. Next time, we'll skip the all-inclusive plan as Cancun has great restaurants and all the clubs offer an all-you-can drink option anyway.
I've only heard bad news from those who do Cancun on a shoestring budget--my best friend returned from the Yalmakan with abdominal cramps that rivaled labor pains.
TripAdvisor Reviews Beach Palace Cancun
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