Azul Blue Hotel And Spa All Inclusive
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Historical Traveler Reviews Hotel Andreas Hofer Dornbirn
Azul Blue in Tulum, heaven on earth
We stayed with the entire family in Azul Blue Hotel and Spa, Tulum, Mexico, in december 2006. The hotel was just finished, and looked absolutely stunning. Wonderful separate villa's (with it's own butler!!!) with 8 separate room (every two of them connecting if necessary); great swimmingpool with bar (overviewing the ocean); great and very relaxing spa. Above all the diners were remarkable, almost compared to the El Bouli (superb restaurant in Barcelona) standards; every night these dinners were a great pleasure, with show in front of the restaurant.
A private beach not far from the hotel is available and quite romantic, but also joyful for the kids.
An absolute well runned hotel by the Karisma-group; every detail has been taken care off. Personal was very friendly and well trained (for a starting hotel).
We would absolutely revisit this hotel in the future.
Patrick and Els Hanlo, The Netherlands
It could not be better!!!
We recently stayed at this resort for a 5 nights,
since the moment we step into the lobby, we felt that we had done the right decition on choosing the Azul Blue, it was an unbelievable experience.
The suite was amazing (loved the infinity plunge pool!), the setting was beautiful, and the service was out of this world.
The staff was just so accomodating and friendly and courteous. The food was outstanding. I still have dreams about the ceviche!!!
My husband and I truly enjoyed ourselves.
I can not say enough good things about this hotel. I am trying to think of some constructive criticism, but no matter what we asked for, our butler would get it, the beach area was small, but the service that our beach butler provided to us, made us do not even thing doing nothing else that relax and just worry about what time is our massage at the Spa!!! which we loved!
We are already planning our stay for next year but it will be for a longer perdiod, that's for sure
Not ready for Prime Time
We are actually here right now and leave tomorrow. Not that sad to leave. We reserved an ocean view room in October only to be taken to a garden view room. We were then told that we would be compensated. No way. Spoke to the manager who took awhile to get it done, but we have an Ocean View room now.
The staff is very friendly and willing to please, but there is a serious language barrier. I haven't used my 1960's high school Spanish so much in years. On several occasions I never got what I ordered in the restaurants, probably because I was not understood in either English or my poor Spanish.
Speaking of restaurants: The Asian is my first choice. Another is the View, which is open-air. Pretty good but the choices are unusual and it is hard to understand when the servers try to explain. Took 30 minutes to get desert and once it never came. The third restaurant, below the Asian one (can't think of the name) is to be avoided unless you actually like nouvelle cuisine. Large plates, but little food and who cares about presentation!? What is this that I have been served?? Strange stuff.
Breakfast is excellent, but go to the buffet instead of using the menu. Room service for breakfast (did it once) was 1 hour late. Kind of screws up your day.
Not enough chairs by the pool. No beach at the resort but a creative sand box for adults to pretend they are at the beach. Not enough waiters at the pool/beach.
The "butlers" are really concierges. There is one for each villa and they are there from 7AM -11PM. These are the people who work to make things easy. Excellent English and attitude. Anything you need!
Rooms are nice. Everything is very clean. It really is beautiful here but they need to hammer out the dents. Some of the things in the literature are just not here. Cabanas with beds, for example. Champagne upon arrival. Nope, but that's trivial.
The stay at the Azul blue was wonderful!
Villa - rooms are very spacious, interior is very nice and tidy, mini bar is filled every day
Restaurants - excellent food especially in the Asian restaurant
Beach, pool - nice but small pool, nice jacuzzis, no swimming in the ocean possible due to windy weather (red flag all the time)
Staff - friendly staff, very good service, however sometimes slow especially at the pool
Facilities - nice gym, would have loved to have billard table or table tennis table
Surroundings - the town Tulum itself is not worth visiting, however the Mayan ruins at Tulum are very nice and only 15 minutes away from the hotel by bike
Other - actress Geena Davis sat next to us in the Asian restaurant
Watchout - avoid booking of activities via the hotel service as there is a 100% mark-up e.g. on diving. Book directly (diving via the Akumal dive centre in Akumal, Mayan Encountre tour via Alltournative travel in Tulum)
Overall we enjoyed the stay at the Azul Blue very much and would rate it 9 out of 10.
This was the best break we've had in a long time. Tulum is magical and Azul just captures part of that magic. I do not understand some of the other reviewers-did they stay at the same hotel?? ...the hotel is fabulous, the views, the atmosphere and feeling were just special. The rooms were beautiful and the food...oh my god, some creativity and everything tastes like it has been just picked., Granted, the service was a bit slow at some points, but this is not a city hotel things shouldn't move at a NY pace here. but perhaps i just indulged too much in my beach butler bringing stuff to my beach chair ...this place is it to just chill out and take time to smell the roses, or in this case the truffles. which we did extensively.
Very pretty, very relaxing, very comfortable. The food was great, the drinks plentiful, the pool lovely. The beach is disappointing, but the views and the pool made up for it. The staff was attentive and helpful, the beds very comfortable.
We really liked how small the hotel is -- time to spend together without lots of other people crowding and distracting us.
Some problems but a nice vacation
My husband and I, along with another couple stayed at the resort for 5 days over New Years. The hotel is a 2 hour ride from the airport, which we expected. We were transported in a private van which was nice as we didn't have any stops at other hotels along the way. Azul Blue is the last on the "touristy" hotel map given at the airport.
Upon arrival we went into the very small open lobby where we were greeted by our "butler." She was nice, but there was a language barrier as my 2 years of college spanish are extremely rusty, and her english was about as good as my spanish. This was our seventh time to the cancun/playa/riveria maya area, and the first time I had consistent language problems. The problem is present with nearly all the employees working at the hotel (with the exception of Diego who seemed to run the Globe restaurant). Certainly we understand we are in Mexico and and do not want to disparage the employees at a Mexican resort for not speaking fluent english but again, this was never a problem for us during our other visits to the area so we were a bit surprised. Also, while many of the staff don't really need to understand or speak fluent english, it would have been nice to have SOMEONE that could to help us with questions and problems, outside of the restaurant.
The butler walked us around the resort and then to our room, which was almost ready. We had filled out our preference request form, some of which was accommodated, some not. We had our scent, but the pillows and the soap were not what we requested. No big deal, our butler brought us a glass of champagne, we unpacked and went to the pool. The room itself was gorgeous, exactly as in the pictures, and we had a jacuzzi tub for two on our balcony. However, I agree with the other poster that you could hear everything going on in your building, including other guests and most annoying was our butler on the phone at night while we were trying to sleep. (Unfortunately, this seemed to be a personal call as she was not helping any other guests at the time). While we didn't complain about this, I was pretty irrate as this is supposed to be an expensive, upscale resort.
The first day we ate at View, the open air restaurant. The food was delicious. Ceviche was the best, and the chicken wrap was great!! We went to the other restaurant, Globe, for lunch too, and I wasn't that impressed with the lunch menu. Also, the service there was incredibly slow. Our friends went one day while we stayed at the pool and it took almost 2 hours for lunch!! I don't want to spend that long on my vacation waiting to eat during the day. Also, while the website advertises pizza and foccacia on the menu, they do not serve it!! While chips and salsa/guacamole aren't on the menu, if you ask you can usually get them. While the ceviche was great, after 4 days it would have been nice to have a fatting pizza for lunch. To be fair, they did have burgers, seafood pasta, and a pork sandwich but we did not think these were that good.
The food at dinner was very good, if not excellent. We ate at Globe 2x, and at the Asian restaurant 2x. Our favorite was the Asian. Fabulous sushi as well as cooked fish!! We also went into town once, which was a lot fun. The service in both restaurants was good, the waiters nice and helpful, but it is slow. We like long dinner meals so this wasn't a problem for us, but don't go to dinner in a hurry.
The liqueur is all top shelf, but if you want something besides straight liqueur or a well known drink- margarita, strawberry daiquiri, pina coloda, there can be problems by the pool. Lime daiquiris were a challenge, as was a mimosa and one day even a mud slide. At night, we always stopped by Tinto for a cocktail or glass of wine. Roberto, the bartender there, made a great martini and knew club soda, and was very sweet and helpful.
The website the advertise movie and popcorn service. While you can rent a DVD there is no popcorn service. Room service is extremely slow, over an hour late 2x, didn't show up 1x for our friends and not much variety. However, everything we actually got was good.
As previously stated, there is no beach at the resort. They have a shuttle down to a beach club where you can lay out. There are chairs but they aren't luxurious. They serve drinks and food but you do have to pay for them, they are not part of the all-inclusive package. The beach was gorgeous, the water the clearest and prettiest of any area in Mexico I have been to. The shuttle service was horrible and we ended up having to take a cab back once and walk back another time, despite them saying they went back and forth every hour. Upon our return to the resort we saw the "hardworking" shuttle driver having a cigarette inside the shuttle with the air running. That was the time we walked back so we were a bit ticked.
The good- the rooms themselves, the food, the resort is pretty, very clean. secluded, romantic
The bad- not as advertised- pizza, popcorn, no beach!!, beach club not being all inclusive, spotty shuttle service to beach club, the language barrier, the noise in the "cabanas" where the hotel rooms are
I know the bad list was longer than the good, but we did have a good time. The things listed are what disappointed/surprised us. We usually stay at Royal Hideaway, and while we weren't unhappy with our vacation at Azul, I think we will return to RH next time.
Relaxing getaway- will get better in time.
The concept of this spa is good in theory, but it needs more refinement and more time inorder to work out the "kinks" in their systems. The facility is clean, neat and organized. I found the workout area a bit on the small side with just 1 treadmill and 1 ellipticle machine- the circuit training is of good size.
The staff is very attentive- both your personal cabana and beach butlers are at your beck and call.
Because I enjoy Mexican cuisine, I was hoping for some good food, however, the food was very "spa" like- high end which is not my preferance. The chef was able to accomodate my dietary preferances most of the time.
Beware, there is a language barrier- I am fluent in Spanish- but most of the wait staff speak Mayan- which made for some confusing moments- esp. at meal time.
Another issue was the noise level in the Cabanas- several nights I was up with the noise of neighboring guests-you could hear everything going on in the other rooms beside you and above you.. the sound issue was a huge problem esp. since I was hoping to get some good sleep on this vacation. the hotel will need to get with the architect and redesign the cabanas or make each room soundproof.
The spa services were very nice and relaxing- the staff need more training- it's not a good sign when the guest knows more about the hotel than the staff.
This all being said, I beilieve that this hotel holds much hope for the future. I would give them another year to develop their facility and train their staff.
Would you like your ceviche now?
Just like the other reviewer on the site, we were a a bit worried to be here on the first week of opening, but soon our worries were gone...we arrived at the hotel and our villa butler was there waiting for us, addresses us by our names and took us to our suite. And yes, the transfer is not short, but it's a nice ride and the private transfer is definitely the way to go. Our driver was local so he pointed out various points of interest (such as the cenote Azul, which is awesome). Anyway, the rooms are very comfy and smelled great, I don't know what they put, but every day there was a different scent...very nice. We arrived late and were tired so we decided to order room service, but there was no menu in the room, well a call to our butler and menu was here so I ordered the best club sandwich I ever had. which brings me to the food...I would say, it is among the top three foods we've ever had at any hotel. The creativity, presentation and taste..yummy. The head chef Henry was super nice, he came to check on us personally at various times and made several great recommendations. We felt like we were at his personal kitchen and he was trying to impress us. well he did. and the ceviche! And what some of the staff may have lacked in English proficiency was more than made up with friendliness and willingness to go above the call of duty to ensure our stay was indeed stress free. We felt sort of like at Le Cirque but in a friendlier more relaxed atmosphere. The place itsel is beautiful, the foliage and landscaping were not too polished, but natural, which we prefer...we still felt like we were in Mexico, and the architecture is not overbearing, but sort of fits with the environment. and at night there's such romantic accent lighting, it was magical with all the stars. the hotel revolves around the central area of the pool which is surrounded by the restaurants and the spa. and the spa is gorgeaus, with bay windows overlooking the ocean and hard wood treatment floors, we got treatments daily. we also explored the local area, the cenotes, the mayan ruins in Tulum and just some of the local villages which were all worth exploring. so overall, two thumbs up. I wish we had more time.
First guest's: great extra treatmenst
The opening of the hotel was delayed from the 15th of November to the 16th of december. OMG, we tought, because we had a booking starting on the 15th of December and feared to be standing in a building site on arrival.
All fears were wiped out on arrival. The 2 hour transfer from Cancun airport were a bit stressy and we recommend that you get a private limo or at least something to drink for the drive, but it is well worth it (for people who do not look for the big party).
A quite and stylish place with a modern ambiente in the middle of nothing next to tulum.
The tops are:
- cooking: top of the pops for the kitchen! that is not bulk food!
- friendly staff: they are very friendly and nice, maybe the lack of english could be a problem once in a while.
- SPA: brand new fitness and spa area
- iPod service: for your pool and fitness sessions or just for the stereo on the room: get your choice of music
The downs are:
- long drive from Cancun... 2 hours looked like 5 after a 12 hours flight!
- some people do just not speak english
- we were the first guests and some things were not finished (like missing hooks for your bath robe, etc.)
All in all we like to give it a 5, because it is soooo clean and cute and the staff is always willing to help, even at 5 in the morning. You will stay in a Villa with 16 rooms and you will have a butler in that house, who runs for you if you need anything.
The tours to Coba and Tulum are short, because you are much closer than the upper Playa del Carmen.
A good setting and their motto "stresslessness" will get you, too!
TripAdvisor Reviews Hotel Andreas Hofer Dornbirn
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