Mackenzie Beach Resort
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Historical Traveler Reviews Mackenzie Beach Resort Tofino
Amazing beautiful, relaxing place
A group of us went for News Years Eve 2004 and had an amazing time. Besides Tofino being an piece of heaven, with beautiful beaches and landscape, the accomodations were perfect for the group of us. There were individual cabins done very tastefully, clean and comfortable. The owners or people that ran it were more than willing to help us organize ourselves with the group of 12 people with rooms, each of us wanting different things. We had a great party on beach with a bon fire the owners built for us and it was a pretty cool evening. Totally recommend this place.
Before arriving had been concerned because of some of the poor reviews, but the accomodation was great, very spacious ,clean and new furnishings. Fantastic location right on Mackenzie Beach. Tofino has some great sights and trips- whale watching and hot springs cove are a must!
Thought it was Fabulous!
My husband and I stayed at Mackenzie Beach Resort the 17th through the 20th of June(2004). We are both seasoned travellers and are not easily impressed...but I must say we were this time. While it may not have the cache of some of the other resorts in the Tofino area we found it delightful. We had a nicely appointed cabin (#2) and enjoyed it tremendously. The views are wonderful and the cabins well maintained and clean. We plan to return next Summer to enjoy it again! (We have only one suggestion to the managment...hammocks on the lawn would be wonderful!)
Relaxing week in Tofino
The last time we stayed at Mackenzie Beach Resort was last May of 2003. My Wife and I have stayed there 8 times. We have stayed in Cabins 1, 2, 3, 4 and the house that is available. We found eveything to be clean and up to date. Last year we stayed in Cabin one with my parents and some friends. What a treat... we had our own private hot tub right on the beach. In the past we have done plenty of hikes in the area, eaten at lots of good restaurants, gone on two whale watching tours, golfed and kayaked. We found Mackenzie Beach Resort a great place to stay. Great location, the beach is huge for morning or evening walks. I think our next trip will be more rugged. We plan on tenting on the beach, it is always something we have wanted to do. I think Mackenzie Beach Resort is one of the few places that offer tent sites on the beach. It is too bad more people have not learned to relax and go with the flow. I recommend this place to all of my co-workers and friends whenever they tell me they are going on a trip to the Island.
Mackenzie Beach Resort is a great place to stay
My husband and family stayed at MacKenzie Beach Resort in June 2003. We stayed for a week in a very cozy and comfortable cabin which had been recently renovated. It was located right on the beach! We really enjoyed the large heated indoor pool and whirlpool. We also took advantage of the kayak rentals right at the resort. Most of all we found the managers at the resort to be very helpful and also very knowledgeable about the area. We would highly recommend this resort to anyone looking for a place to stay in Tofino.
We booked in for one night and as I use only cash the desk person said I had to leave a $200.00 deposit. No problem. He said that when we check out that he would send someone over to check it out and then refund the deposit. No mention was made as to times or anything. The next morning at 8:00 am we went to check out and there was a sign on the door that says. ( under no circumstances will we answer this door before 10:00 am) or something close to that. I started ringing the door bell. No one came. Finally after about 20 minutes someone came to the window. I told him I needed my damage deposit as we wre leaving and had to make an appt. in Naniamo 2.5 hrs away. by noon. His statement floored me. "Thats not my problem" he said and walked away. Leaving me outside at the window. We wnet for breakfast and came back at 9:00 am and started ringing the doorbell and taping on the window. I could see them inside but no one would come and open the door. We had to return the next day. (5 hrs of driving) to get our deposit back. They never said a word, nothing, zippo, just refunded the cash and that was it.
On the morning in question, management was out of the office , we did however have a guest staying our the house which is attached to the front office. While our "very dissapointed" customer does note that after 20 min someone finally came to the window, what he fails to acknowledge is that it was no longer the office window, as over the course of the 20 min he had worked his way around to the side of the house and was had awaken our sleeping guest at his bedroom window.
While we had made an exception to the rule by allowing a room rental without a credit card , and had notified the customer that we would have to check the room before refunding the deposit, no indication was made of an early departure. Further more, having left the resort and the town of Tofino, a simple phone call would have ensured a swift refund by mailed check, as the cottage was left in good order.
Mackenzie Beach Mayhem
My son and I came to Tofino Mackenzie Beach Resort for my niece's wedding and had a number of cottages/cabins booked. First of all the room which my son and I booked was very small, with a very small TV (very few channels), a double bed, and a shower only in the bathroom.
It was horrible. I went to the office and asked them if there was any way that they could give us another room. No way. We were able to book another room when the maid of honor could not come because her two infants were very sick. The poor woman was crying on the phone and the manager was very uncaring and wouldn't give her any consideration. I decided to switch to her cottage which was an additional $30 per night.
The room was fine, except the tub was dirty. Saturday, the night of the wedding, I came back to the room to find a note on the door telling me that I had to move to the next cottage on Sunday as mine had been double booked for Sunday, and pre-booked for Monday and Tuesday. No offer was made to compensate me for my inconvenience. Also the office is supposed to be open from 10 a.m. to 7:00 p.m., but the door is always locked and you have to ring the bell to get service. Also, they don't give you any shampoo and you have to practically beg for towels, soap and maid service. You can't use the pool and hot tub after 8:00 p.m. which is rediculous, because I and many other people prefer to hot tub in the evening. The managers are rude and have the attitude that they don't care what you think, because they've got the business anyways. The door locks are unmaintained, so are very tricky to open.
Also, I ran out of hot water on both nights I was there. Anyways, all in all it was a very bad experience, and I know that others from the wedding party will be writing their own reviews. Luckily, the wedding went off without a hitch, and they didn't spoil it for the bride and groom.
A Pleasant Surprise
Our family booked a trip to Mackenzie Beach Resort for Spring Break, 2002 and then checked out this web page. Needless to say we were more than a little worried about the bad reviews we read. It turned out that our cabin on the beach was everything we had hoped for (newly renovated, nice furniture, clean , cobblestone fireplace etc..). The pool was large, and well maintained. The management is brand new and were both gracious and very accommodating. We had a very positive experience here and wouild return without hesitation. Considering the current management and their efforts to update the resort, I would consider the previous reviews to be outdated and no longer relevant.
Nightmare in Tofino
My husband and I booked 3 nights (the minimum allowed for booking) there sight unseen. We left the morning after one night, and, of course, got nothing back for the remaining two nights we had paid for. The furniture in the cabin looked like it came from a thrift store and was quite literally falling apart, the mattress old and worn, there was no ocean view (despite what we had been promised), and our gas fireplace was turned off from an outside control after a few hours of use. The clincher was when we asked for an extra mug for the kitchen area, and were met with resistance because "it's really not allowed."
I went to Tofino with a friend in late Sept. 2001 and was truly disappointed. The resort itself is not bad, although you don't get a partial view of the ocean from the 1-bedroom cottages (as claimed on their Web site) and the pool area is far from being kept in tip-top condition. But what we found most disappointing was their stringent set of booking conditions - if you book a room for 3 nights and decide after the first night that you don't want to stay, you can kiss your money goodbye (they make you pay for your entire stay when you first arrive). They told us they would do their best to refund us for the remaining nights (they claim they issue a partial refund when they succeed in rebooking the room) but we never got a cent back - let alone hear back from them. That was definitely a big let down and it reflects poorly on the way the lodge is being run. Would recommend to spend a little more money and deal with an establishment that treats its customers fairly.
TripAdvisor Reviews Mackenzie Beach Resort Tofino
Travel Blogs from Tofino
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