Town 'n Country Motor Lodge
How has this motel rated in the past?
Historical Traveler Reviews Town 'n Country Motor Lodge West Yarmouth
STAY AWAY FROM THIS PLACE!!!
Stay away from this place!!! In Septmeber 2003 my wife and myself stayed at the Town n' Country Motor Lodge. We arrived at the motel to find a musty dirty room. There was no bath towels,sheets on the bed, or toilet paper in the bathroom. It got worse when my wife and myself decided to go swimming in the indoor pool. The smell of chlorine was so bad it made your eyes water. Upon entering the pool my wife accidently splashed me in the face with pool water. Needless to say the water got into my eyes and gave me second degree chemical burns. That night we ended up at Hyannis Emergency Room for treatment. When we got back to the hotel there was no manager or supervisor on duty and the girl at the front desk did not know how contact him! We explained how unhappy we were and that we would be leaving that night to go home. She gave us a buisness card and told us to contact him in a day or two. He would not return our calls, but when he did finally call us back he was not even aware the incident had accured. To try and make the situation better he sent a gift certifacate in the mail for a free nights stay.
What really made us mad was he wouldn't refund our money or pay the hospital bills until we threatened him leagal action. That was by far the worst motel we have ever stayed in.
Land of bad health
Me and my husband stayed at this Hotel with our two little girls and was very dissapointed our room smelled of mold and odor.The clothes draws had spider webs all in them.There were cobbwebs on the ceiling and one of the pools had brown mucky water with leaves all in it.We called the Mariner and took the last room availble and left the crappy Hotel. DO NOT GO THERE!!!!!!!!!!!!!!!!
The Mariner is very nice though.
Run! and don't look back!
This hotel was terrible. We stayed in a room at the end of July and were shocked to find the musty, moldy smell still overpowering, even halfway through the summer. The air conditioner did nothing to help. There was black mold growing in the ceiling tiles in the bathroom as well. The toilet got blocked once but was quickly fixed. The pool was fine, no complaints, although the whirlpool was not healthy looking...the water looked terrible. The outdoor pools were okay but they were planted in the middle of the parking lot amidst the exhaust fumes from the cars. The view of the burger king parking lot and gravel yard did nothing to help the view. This place ought to be shut down by the health department! Don't go there!
Great off season rates
Really great place with great rates. Clean comfortable with nice rooms. Don't love the cape in the summer but the senior specials cant be beat in the fall and spring.
Good value for the money
My family and I felt this was a great value for the money. The Staff was very nice and friendly. The kids Loved nice and clean pool. We had a few small issues with the room when we check in was very pleased how the girl at the desk and the maintenance guy handled it correctly and promptly. We look forward to coming back to this property year after year.
Went on a bus tour and stayed at this motel. It was the worlds worst.
The commode blocked up and when I went to the office to report the problem I was handed a plunger, which I refused. When someone came to fix the commode, they also went into one of our bags (so make sure you lock everything) Our stay was four nights and our sheets were not changed one time. The only good thing about this place was the free morning coffee.
STAY AWAY FROM HERE!
We had the unfortunate experience of visiting the Town and Country Motor Lodge in September 2003. This was without a doubt the very worst motel at which my family has ever stayed. The smell upon entering the first floor motel room was overpowering as were the black bugs flying about. There was black mold growing in the bathroom!!!! The room was not cleaned from the previous occupant yet was given out to us! It is beyond our comprehension how these conditions are permitted to exist. Are there no health regulations which motels have to obey? Needless to say, we refused to stay in this room and were "upgraded" to a second floor room. Although it was better than the original room and had no odor, it was far from clean. The bed linens were not changed and the carpet was not swept the entire time we were there ( 3 days). The drain in the bathtub did not function correctly and when we took a shower, we stood in water!!! We would never consider using the pools based on the cleanliness or lack of such regarding the motel rooms. We would return to Cape Cod, but we would definitely not stay in this hovel nor would we reccommend it to anyone!!!!
The worst ever!!!
Either fix it UP!!! Or tear it DOWN!!!!!!
DO NOT STAY HERE!!!
My family and I begin our stay at the Town N' Country Motor Lodge on August 21, 2003. This hotel completely ruined our vacation.
Upon entering our second floor room we were greeted with the worst smell of mold and mildew that you could ever imagine. We figured we would open the room window and let the room air out. This was somewhat effective; however when we turned on the old looking A/C it blasted us with another dose of mold and mildew. The bathroom was dirty and smelled of urine. The bathtub had a black ring around it and looked like it hadn't been cleaned in ages. The bathtub drain was clogged, so when ever you took a shower you also took a bath. We decided to look for another hotel to stay in but unfortunately had no luck. We were stuck in this dump.
The second floor that we stayed on had a lovely view of the Burger King parking lot next door, as well as multiple trash bins. The furniture in the room was old and very cheap looking.
During our 3 day stay the cleaning staff did not change the sheets on our bed. We even tried giving them a hint by stripping all the linen off the bed and putting it on the floor. The staff simply picked it up and put it back on the beds. We knew that they had not changed the sheets because there were holes in them that we immediately recognized.
We complained to the manager and he gave us clean sheets to put on ourselves.
My children went swimming in one of the outdoor pools and it seemed halfway decent. The only problem was the two gentlemen in the pool who loudly discussed restraining orders and used foul language consistently. Then there was the town and country staff speeding around in golf carts making lewd comments and references to the women in the pool.
One night as we walked from our room to our car, we past a group of teens who were casually smoking marijuana in the parking lot. My family and I dreaded coming back to this place every night and wouldn't stay here again if you paid us. I would strongly advise anyone not to stay here. If you cant find a room elsewhere, cancel your trip.
Find another hotel if possible
My family stayed at Town 'n Country the last week in July 2003. When we checked in, someone was in the office complaining that their room "stunk" and wanted a refund. A really bad sign. When we checked into our room on the first floor, THE ROOM STUNK WITH MOLD. Bad! It was worse than my basement when it had a major mold problem. This is a real health issue. I complained in the office and the lady was nice enough to give us a room directly overhead that didn't smell. She obviously was used to the routine: book them on the first floor and if they make enough noise, move them to the second. The second floor was much newer and cleaner, and didn't have broken fixtures as did the first floor.
The first floor also had dirt or mold growning on the bathroom floor.
The soap dish was hanging off the wall. The AC was very old and nasty looking. The second floor had a new AC unit. The pool outside the room and the inside pool were fairly clean. My kids investigated the 3rd pool and they said it was green, disgusting and not in use. The men's changing room with bathroom and sauna was a dump and not usable. Toilet paper on the floor, garbage all around and it looked as if it wasn't used in years. The game room was dirty. We had a family room which was $100/night. After we checked in, we went back into the office and someone else was there complaining about the stink. The manager told the man that this is what you get at a budget price. I guess they ran out of rooms upstairs. I believe the board of health could shut down the first floor. The cleaning lady did a very nice job cleaning our room (we stayed a few days), so it wasn't all bad. If we were stuck on the first floor, we would have had to leave and demand a refund. Avoid this place unless there's nothing else available.
TripAdvisor Reviews Town 'n Country Motor Lodge West Yarmouth
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