Red Caboose Motel, Restaurant & Gift Shop
How has this motel rated in the past?
- Free High-Speed Internet
- Free parking
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Historical Traveler Reviews Red Caboose Motel, Restaurant & Gift Shop Strasburg
Had a good time
We have stayed at the red Caboose on 2 occasions. Other than the restaurant being the worst place that i have eaten at, the place is great for kids. True that it is not a 5 star or close, but it serves it's purpose. We stay only during the Thomas days and the kids LOVE IT. It's almost like camping....Got to like it, to enjoy it..
1987-2OO1 BLACK FRIDAY
Every year since 87 we stayed at the red caboose motel , knew the owners had enjoyed staying in A real history machine . The last few years it`s bin all down hill, new owners have driven those rail fan history machines into the ground . I paid in advance for black friday one year prior to my stay ,one day before my black friday stay the motel had called to say they were closed due to A water problem ,and I will get A refund . They didn`t say I had to use my trusted credit card for the refund . My advice stay away let um go belly up and maby new owners will take over and make it A great place to stay
Don, where are you when we need you?
Mind you I give this rating to the original owner and creator of the Red Caboose Motel, Don Denlinger. I first visited the caboose in 1984 in the dead of winter and Don and his crew had treated me as family in the dozens of visits I made in the years afterwards. I was somwhat dimayed when Don gave up the caboose several years ago, but he left it in the capable hands of Kevin Cavanaugh who was just as caring and hospitable as Don had been. He also was forced to give up operation of the Caboose. What happened after that was a nightmare. I quickly found that the new operators had only their own interests in mind. I was born and raised in Lancaster Co. and that's not the way we treat our guests. My freind was also rooked out of a 130 dollar deposit. These new operators should be ashamed of running a great place like this into the ground. Thank you Don & Kevin for the good years!!!........Rich
They are Not under new management in 2003, same owners, Beware!
We had a horrible experience with the Red Caboose Motel last year with their water problems and cancelling us. They also took our money and ran. Just out of curiosity, I checked their website and saw that they are back in business. On their website it says, "Under New Management in 2003". I decided to call their number, and Scott (the old manager who never refunded our $136 deposit after cancelling on us), answered the phone. If you stay here, please be aware that you are taking your chances.
Just don't stay here
I had just moved to the Lancaster area last year and was very intrigued by The Red Caboose which I drive by daily on my way to work. For a fun little weekend away, my fiance booked a room for us. It was the most horrible accommodations I had ever seen. Dirty, musty-smelling, just terrible. The back of the caboose door was even cracked open with no way to lock it. I couldn't even stay more than 5 minutes. We just turned the key in and left. We didn't even bother to get a refund, and it sounds like from the other reviews that we probably wouldn't have gotten it back anyway! The place looks very cute from far away, just don't get too close.
Do Not Stay Here!
We had such a horrible experience with this motels management. I booked rooms 6 months in advance for the Day out With Thomas in June. We arrived to find our "caboose" in total disrepair and felt it was not safe for our children. When we brought our concerns to Scott the manager he was less than accomodating and refused to refund our deposit and on top of that charged my credit card for the next nights stay. I disputed the charges with the BBB and wrote to the Pa states attorney to get my money back. The horrible attitude and lack of caring was incredible. What a Horrrific experience , please do not patronize these people!
Had to file chargeback to get our refund
We were booked to stay at the Red Caboose in October, 2002. They cancelled our trip due to water problems, and told us we would be refunded our $130 deposit immediately. We were never refunded and when I tried to get in touch with them to ask why, all numbers were disconnected. We ultimately had to file a chargeback with out credit card company to get our money back.
If the Red Caboose ever opens again, my advice is to put everything on your credit card so you have some protection. How they could have the conscious to take our money when we never stayed there is beyond me.
Thank goodess for your website reviews
I have stayed at the Red Caboose before with my family and throughly enjoyed it.
I was checking out the reviews on this website and was shocked at the negative comments, but our family is planning a trip back in Dec. 2002 and the kids wanted to stay at the Red Caboose again (our last visit was quite enjoyable).
I was so glad to read in your review about the water problems and the possible closings.
I called the 800 number and the regular numbers listed---both were disconnected--the website for Red Caboose says they are closed until further notice, because of water problems!!!
Does anyone know what is really going on---are they going to re-open soon???
Let's hope they change their foolish ways and provide better customer service in the future...we would hate to lose a Family Treasure, like the Red Caboose Inn.
Unique and Great for Kids!
There is nothing like the Red Caboose that I know of, and it makes for a special vacation on its on without having to leave the premises--particularly if you have kids age 1-10. You stay in an actual train car that's been refurbished as a room. Up to four can sleep in each car, but we stayed in the "Farmhouse" which I think is nicer: two separate rooms furnished in country style. Fronting the Farmhouse is a petting zoo of sorts with goats, pigs, chickens, and donkeys, complete with grub for the animals that the kids will never tire of feeding to them. There is an actual barn in the back, and on weekends they have hoedowns -- yes, real hoedowns with a live band -- that was so enjoyable that I can't understand why they don't promote it to the whole town. Further, there is a restaurant with decent food in one of the train cars on the property, plus horse-driven buggies that you can ride on, just like the Amish people who live all around the Red Caboose. The most magical part of our trip was our buggy ride, I think; it was at dusk through the corn and tobacco fields that surround the Motel, driven by an "ex-" Amish person. Very educational!!! Also, just a quarter-mile down the road you can take a train ride on a steam train which I think is the longest-running train of its kind. The train takes you round trip through some of the most picturesque countryside you will ever see -- and what kid doesn't like train rides??? Also on the Red Caboose property is a gift shop that has a lot of old train stuff and other cool stuff, so if you're a train buff The Red Caboose is "the" place to stay. For city folk like me, my stay here was relaxing, peaceful, and serene. Don't miss it!!!
Worst accomodation I have ever had!!
While we were staying at this motel the area was hit by a storm that knocked out all the power.We had to go the entire night without lights, plumbing,air-conditioning( the windows of the caboose were sealed shut so it was like sleeping in an oven.)The management abandoned all of their guests for the night and showed little concern when they returned in the morning.The next morning the manager Scott promised me a refund of some kind but couldn't process it until the power came back on. He told me to call him in a few days. The following monday I called him and he said he was too busy but PROMISED again that he would credit my credit card. This was over two months ago and he ignores all of my e-mails. There are numerous complaints on the Better Business Bureau website. No matter how much your kids beg you DO NOT STAY AT THIS MOTEL!!!!!!
TripAdvisor Reviews Red Caboose Motel, Restaurant & Gift Shop Strasburg
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