Baskins Creek Nestle Inn
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Historical Traveler Reviews Baskins Creek Nestle Inn Gatlinburg
Beware of cancellation policy
Our room was very nice. I should say that up front.
But the Nestle Inn's cancellation policy is horrendous. I made the reservation about 10 days out and gave a deposit. I soon discovered that my deposit was non-refundable and that -- because I was within 14 days of my stay -- my entire bill would be due no matter what. (I'm assuming this was in the fine print on the website, but I failed to read it.)
My grandmother died 3 days before I was scheduled to arrive, but nothing could be refunded. Nonetheless, my wife and went (after the funeral). When we arrived around midnight the heat was not on in the room. Being in January, the temperature in the room literally was in the 40s. We could not get the fireplace lit and could not get the window unit working properly (it worked off and on). The office was closed, so we could not call anyone. I would estimate the room never got above 55 degrees. The next day I kindly asked if we could have a complimentary room for that night, but was told that I was supposed to have called an emergency number on the brochure (which we didn't have).
The motel's management is very difficult to work with, even though the rooms are -- I admit -- nice.
When you make a reservation -- even if it's made six months out -- your deposit is forever gone, no matter what. After you pass the two week mark prior to your arrival, you owe the entire bill. Please avoid this inn.
My husband and I stayed in the Megan for our 1 year anniversary. Although the location I must admit was very nice easy walk to the strip in gatlinburg, our room was definitly not worth the money that we spent. The first night that we got there it was about 9:00 on a thursday evening and when we got to our room our fireplace didn't work, our phone didn't work and so we were stuck using our cell phones to try and get in touch with someone at the front desk in which when we finally got through they just said well someone will be out to fix it tomorrow. We of course used the heart shaped hot tub which was really nice. We found the place to all be very cheap and not clean, I just felt like I had bugs everytime I left that place, and then it was so damp and nasty in the room that we ended up leaving at 2 in the morning and heading home because we couldn't take it anymore. Although Tennessee was beautiful and we will go back, I will not stay at any of the nestle inn cabins. The employees need to take a class on customer service..... not very helpful or friendly at all.
My 2 children, husband, mother and father in-law all stayed in Windy Oaks Condo #207 comfortably. I must say - we were a little worried that we would get there and it not be anything close to the pictures on the Nestle Inn website - But -- everything was EXACTLY like the pictures!! It was very clean too - even the furniture! I am not sure what the deal was with the negative reviews --I have no complaints (and I AM very picky) The staff were very courteous and helpful. The complex was nice and quiet and our balcony had a great view of the mountains and of the SkyLift and Needle. It was so nice to be in the comforts like home instead of a hotel. Plus - it was right downtown, which made it convenient to enjoy Gatlinburg. Yes, the decor was a little country -- but so is ALL of Galtinburg! The tv in the master BR was old and doesnt work - but there is a new one in the living room that works great! I did tell the front desk that they should either get rid of or replace the bad tv. All of the appliances were very clean, to my surprise - even the refrigerator. The bathrooms were also clean.
I cant speak for ALL of the units at Nestle Inn -- but I can tell you that condo #207 is a unit that I would reserve again if we return to Gatlinburg.
My boyfriend and I had reservations for Labor Day weekend. We arrived Friday night, September 3rd and when we checked into our room I was not happy. Hundreds of dead bugs behind the bed. Some alive bugs crawling on the rug and the rest of the room was not clean. We took some of the bugs up to the front desk to show them what was alive and dead all over in the room. They offered to move us into another room and have ours cleaned and I said there is no way I am staying in any room at this place. We demanded that we get all of our money back including our deposit and they refunded our credit card with the full amount. The girl at the front desk was not pleaseant at all.
Condo was ok but staff really sucks
The place we stayed in was decent but it was dirty when we got there and when you pay a cleaning fee you expect it to be clean. Also, the staff was really rude and would not even give messages to the owners. Will never recommemend anyone to this place.
Nestle Inn was okay
The Nestle Inn was okay. It was reasonably priced and the location was a short walk from the parkway. The maid needs to learn to vacuum more than the center of the floor. My feelings on the Nestle Inn are neutral. The place wasn't bad, but it wasn't great.
Awlful don't stay here
My husband & I made reservations at the Nestle Inn in Gatlinburg TN. When we arrived we noticed the cable tv did not work, the TV's were approx. 30 years old. The carpet was stained & filthy. The upstairs floor sagged in the middle. There were dead bugs everywhere. There was also "bodily fluids" on the blankets. We went to the office & told them of the problems. Their only response was that there are "NO REFUNDS" & we we could just leave but they would not refund our money. The cost per night was over $180.00! The pictures on the website make it look like a very nice place. But it is not. Don't stay at Nestle Inn in Gatlinburg TN.
Not impressed with the Nestle Inn
We stayed in cottage 101. It was OK but not worth the money. The floor in the cottage was sloped, the hot tub filter needed to be changed and there was always debris in the hot tub (no cover), the carpet was dirty. The furniture in the livingroom was uncomfortable. The swimming pool had a stain on the walls and bottom of the pool that made it look dirty. The ladies at the front desk need a few hospitality lessons.
The housekeeping was good and always had plenty of towels. The location was nice and we could hear the creek from our bedroom. We could feed the fish in the stream from our front porch.
Will not stay here again, for the price we could have gotten a much better kept place to stay.
stayed 3 nights in October 2003, just husband and me (no kids this trip). a quaint and cozy inn, not fancy, but well kept and clean. Hard to find, but once we got our bearings (day 2 1/2!) it was an easy walk to the parkway. courteous staff.
Loved the Nestle Inn
Me and my husband just got back from our Gatlinburg, TN trip and we stayed in one of the Honeymoon/Anniversary king suites, That was the best hotel room we have every stayed in. It was an easy walk to the downtown shopping and dining. The room was so cozy and comfortable and the decor really made it feel like you were in the Smoky Mountains, w/knotty pine paneling on the walls and ceiling, a fireplace, wood furniture and a heart shaped jacuzzi, this was definately a place we'll return to!
TripAdvisor Reviews Baskins Creek Nestle Inn Gatlinburg
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