We'll go back

My husband and I stayed in May 2003. I agree that the rooms are small, but they are clean and quite. Since we didn't plan on spending much time there, our hotel room was the last thing on our mind while we were in Maui. We had a little problem with our smoke alarm when we first arrived. It took the staff almost 2 days to fix it. The beach was beautiful and only a few steps away from our room. We did get alittle annoyed with the beach hut staff harrassing us every time we passed them but it was also nice to have them for advice and supplies when needed. We were also charged for the in-room safe that we didn't use. I called the manager and he agreed to take the charge off. All in all, it was a good stay, good location, and good price. We'll most likely stay again.

Tiny room with bugs

Smallest hotel room I ever saw, bumped head on wall bending over to tie shoes at bedside. Many cockroaches of various sizes and flying insects too in room. Staff informed and said, "That's what you get in the tropics." However, we never had any bug problems at any other place on Maui. Made me actually glad to go home. The only good thing was the beach, so we might stay next door next time. Definately not a 3-star hotel.

Disappointing Stay

The room descriptions are mis-leading and if you

book on the Web, they will call for a credit card to

process the first night's payment, before you get there. (no refunds). Once they got you , they got you. Been to Maui 10 times, this was bad.

The pictures on the web site of the beach are nice...BUT THERE IS NO BEACH OR SAND THERE. It was all washed away in a storm in early January and it is all rocks now. We were told it will return, maybe within the year. It is a 6 foot drop off in front of the restaurant now.

We were sent away until 3pm and the manager

needs a course in customer service...rude.

Next door is Sorrento's restaurant which shares the small parking lot with hotel guests. The garbage smells great in the ocean breezes on a hot day. There is a activities hut out front where early every morning some guy whistles bird calls into a microphone...irritating. Best Western needs to set this place straight. Stay elsewhere.

Don't expect an Ocean View

Booked thru Expedia. The 'Partial Ocean view' room description

convinced me to upgrade from a 'Garden view' or 'Mountain-view'.

We checked-in @ 1:30 PM and were given a 'garden view room'. (It said

so on their printout-right beside my name). I pointed out that I had

reserved a non-smoking 'partial ocean view' room.

The unpleasant manager explained to me that the room descriptions only relate to the building that the room is in, nothing to do with the actual view from the room!! She actually got a layout of the complex out and circled the various buildings and named them('garden view/mountain view/ocean view) I got the feeling that she'd done this a million times. I tried to point out that you can't rightly describe a room as 'partial-ocean view' when you can't actually view the ocean. She reinterated her story about the various names given to the buildings... Her (very pleasant) staff later told me that they have heard many complaints about the mis-leading room descriptions.

We were then told to go away until 3:00 (when our room would be clean).

At 3:00 we were told the room was clean, so we were given our keys and

we went to the room. Not only is the room not yet cleaned- the existing

guests were STILL IN THE ROOM. And, it's a dark stinking smoking room.

And, it faced exactly 100% AWAY from the ocean/beach (certainly NO

ocean-view).

Back to the office we go. It was determined that the existing guests

had a 6:00 PM check-out time. They said they would find another room

for us. I once again mentioned that this room certainly wasn't a

'partial ocean view' room. I was then offered an 'ocean view' room for

$65 more! I declined this offer. We were ultimately moved to another

room, which also lacked an 'ocean view', but at least it was a brighter

non-smoking room on the second floor.

Overall, the complex is nice.

The room advertising is mis-leading, and the manager is very

unpleasant. I felt sorry for her pleasant staff.

Not too happy

We were not too happy: we had a room on the street side which was extremely noisy, especially in the evenings. Furthermore, the room is not well isolated so we could hear and literally understand conversations next door and even woke up in the middle of the night because of this. If we had not prepaid (without refund option) we would have gone elsewhere.

To top it all off, I got a final surprise in the form of an extra service charge (apparently for a safe box, which actually we did not use at all) of about 1 percent of the total bill. This was subtracted from my credit card afterwards, even though at check-out it was confirmed that everything was paid for. When I called them about this charge there was little sympathy: 'it's our policy'.

Perfect for a budget

I loved this little place. Not sure what we were getting, we booked it because we could get a suite for the same price as a regular room. It was perfect as we each had our own bathroom, tv and everything so when we needed to relax alone, we could. I was perfectly fine with them not having a pool since we sat right on the beach! They have things that you can rent from them for the beach as well. Considering other people paid a lot more and were not even near the beach (they had to walk down the road and across the street to get there) I thought we got the best deal. It is right up the road from a lot of nice restaurants, the rooms were immaculate with new coffee etc. placed out every day. There was a refrigerator in the room for leftovers along with a microwave. The staff was great. When I go back, I will stay there again!! No questions about it.

Fantastic find!!

Maui Oceanfront Inn was an amazing surprise. The rooms were charming with a unique island flair. The beach was everything you see in photos of Hawaii, the water and fish take your breath away. The staff was terrific. Spring for the upgrade and get a suite. It's well worth the money.

Like it, but BE CAREFUL !.

Nice hotel, good staff, but deceptive marketing. Before booking I was told the room has direct access to the beach. It didn't. The room had no patio/balcanoy and access to beach was from the sides. Moreover, there is a BAR/RESTAURANT in the patio of all the Oceanfront suites. And they are their best rooms !. Be careful while booking. They don't tell you about it...Parking is very difficult because of the narrow spaces. This is so they can accomodate restaurant customers. "Additional Parking" is a gravel lot in the rear. Not at all safe. Complained to manager...he is a piece of work...rude, uncaring & was chewing gum all the time that he was talking to me !. The staff is wonderful .....very helpful and polite

Great Beach

Excellent little hotel, the staff were great and the rooms, impecibly clean. Located inches from a GREAT white sand beach we had a great time. I recommend this quaont little boutique hotel to anyone who plans to visit Maui

Great value on the beach

great location right on the beach adjacent to Waliea. Smallish rooms, window a/c units ca be noisy, no pool. Great value for money. Look for discounts.