Hyatt Regency Bellevue
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Historical Traveler Reviews Hyatt Regency Bellevue
Stay was just fine!
I'm not sure if I was at the same hotel as the other reviews, but my 3 night stay in December was perfectly fine. Towels and sheets were not worn or thin, room and common areas were clean, and staff was friendly enough. All standard Hyatt stuff. After reading the reviews I was worried about my stay because I travel quite a bit and am fairly fussy, but was attending a conference so didn't have much choice. I was pleasantly surprised. The only minor complaint was that there wasn't any lotion in the bathroom toiletries. Location was convenient for Bellevue business and lots of good restaurants and shopping within walking distance. And as for the parking fee, try staying in any major hotel in a major downtown area without a parking fee - obviously the complainers aren't used to traveling in large cities, come on! I would definitly stay again if in the area.
Bedding and towels were really bad. Bath towels were old and not soft. One of the towels even started forming a hole. Bed blanket and pillows were very worned. Bed was so old that I woke up with a bad back. Next morning I asked a fellow guest in the elevator if he experienced similar problems with his room. He said that he found similar problems. He then commented that he thought that the hotel seemed to be a low end hotel (which I strongly agree).
Our stay here was part of a package from site59. We choose to book at the last minute, but next time I would review the options more carefully. The public area of the hotel was very nice. I only wish the rooms were of the same quality. The staff was friendly and helpful, however, I found the housekeeping could have been much better. The beds always looked like they had just been thrown together. Never (stayed 5 nights) was the bedspread smooth on the bed. The bathroom smelled like a much used public stall. I think the floor needed to be washed with a heavy duty cleanser. I, too, object to the $11 a night parking fee, however, there is no street parking and we had little choice but to use the on site garage.
Not worth it!!!
My husband & I stayed here for a one night getaway & we were very dissapointed. First of all, the rooms are not that great & what you see on the website is NOT what your room looks like when you get there.We were also shocked to find out we had to pay $11 to park our car there overnight. This is something they had failed to mention when we made a reservation. You would think paying over $100 a night parking would be free! Overall the hotel is average, location is good, next time we will book elsewhere.
Bad house keeping service
Every year we travel with our family often, we have been to many hotels. I am very disappoint with their house keeping service. The first night we were there, I just cannot sleep well because the bed and sheets does not feel right. Therefore, the next day, I paid extra attention to the bed and I notice that the bed were not made properly. It looks like the house keeper did not tugged in the sheets and basically just throw the bed cover on. I called the front desk and complained. They told me that it is because we put the private sign outside - even though we left before noon. (That is such a lame excuse because they did come in and make up the room.) Next day when we checked out, they ask us how was the service, we told them the situation, they just simply give an answer that "oh, we will report to the general manager."
I am disappointed because this is really not what I expected from a Hyatt's service. I think they really need to improve their customer service and be more friendly. We will not stay here again in the future.
Great Bellevue location but expensive and impersonal
If you're a business traveler, you may not be concerned with the room rates or room features as much as the professional service and great location (as far as Bellevue goes) of this hotel. On the other hand, leisure travelers may find the service a bit impersonal and the rooms lacking in updated decor and good repair.
Expected a bit more...
On our trip to Washington we stayed at 3 different hotels and this one we rated the lowest and ironically we payed the most to stay here. The reception staff were professional but serious, not too friendly. The location is great, near everything you want to be near in Bellevue. The first room we were sent to was noisy as it was next to the ice machine and the upholstry on the chairs were quite stained and could have been cleaned. We promptly requested a new, quieter room, and we were quickly accommodated. The next room was fine, but the faucet was leaky and the toilet seat was in need of repair. I guess we just expected much more from this kind of hotel. Our room was quiet, but I think we were the only guests on that floor! The beds were good quality but too hard for my liking. Room was clean. Experience was OK, but I would not stay there again.
Nice hotel, rooms need renovations
Hotel was presented nicely. Great service from the front desk staff.
Rooms were really tired and needed renovated badly. Toilet was noisy.
Great location and shopping nearby.
Great Location, Nice Rooms but a little noisy.
LOCATION: The location was the best part of this hotel. It was right by Bellevue Town Square! There is plenty of shopping (the mall) and places to eat (Cheesecake Factory (in the mall), Red Robin (in the mall), Mall Food Court, ect). Very easy access from freeways. PARKING: Two options here; Valet or Self Park. I picked self park. After I found the self park entrance it was very easy. Plenty of parking spaces available.
HOTEL PUBLIC AREAS: Very nice, comfortable lobby with places to sit and relax. Hotel has an onsite restaurant and bar. ELEVATORS: Some of the fastest elevators I have been on. The design of the elevator lobby is great. They have approx. 5 elevators that are in a "U" design. Easy to get on and off. ROOMS: The room was average for a "Hyatt" or a "Hilton". Not large but comfortable. Bed was a little hard but became more comfortable over time. The only bad thing about this hotel...hallway noise! The room doors are not insulated enough. The doors are also approx. a quater of an inch above the floor...I'm guessing they did this so they can slip things under the door (mail, ect.) So noise came right into the room. OVERALL: Great location! Nice Rooms but a little noisy at times. I would stay here again but wouldn't pay over $125.00 a night.
A very corporate hotel
For the price of this hotel, you would think that they would tuck you in, but there isn't any home comfort here. Don't get me wrong, the hotel is beautiful, but it's so corporate! Right down to the men in business suits that were holding a meeting in the lobby while my children were jumping up and down all around them. We definately didn't feel comfortable. The staff was very very professional, kind of like the secret service. I don't think that the woman who checked us in ever cracked a smile. The hotel was just very stiff and very expensive ($200/night). I think we will be trying somewhere else next time.
TripAdvisor Reviews Hyatt Regency Bellevue
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