El Tropicano Riverwalk Hotel
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How has this motel rated in the past?
- Swimming pool
- Room service
- Free High-Speed Internet
- Fitness/Health center
- Wheelchair accessibility
Historical Traveler Reviews El Tropicano Riverwalk Hotel San Antonio
Still has a lot of problems
We had stayed at the El Tropicano when they where part of the Clarion hotels and it was terrible. They went through some major remodeling and are now part of Holiday Inns.
The lobby and meeting rooms look fantastic. Our problem was that the rooms were average at best and the overall cleanliness was not good.
Other problems was that computers in business center were slow and had porn links.
The hotel use to be a 2 Star and maybe has moved its way up to a 2 1/2 star.
I stayed at the El Tropicano with group of 6 people, all attending an on-site conference. We came back to this hotel because of a special offer given as an apology for last year (extensive renovations disrupted the whole conference last year). First, they overlapped their bookings and we didn't get into our conference rooms on time, and at least half of the attendees (500-700 altogether) had to wait 5 or more hours to get into their private rooms. The front desk was nice, but not too helpful. When asked for directions, they gave minimal effort to help you understand where you were going and how to get back.
Room was not as described or promised.
Night receptionists (front desk) were unwilling to help. They acted annoyed every time we asked. Hotel was under renovation and we were not informed prior to our reservation.
Great Stay, and alot of fun
Great staff, made us feel really welcome. We liked the openess of the
loby, restrant and bar. The movie screen, and movies at night by the pool was really fun. The rooms were clean and newly remodled. We also
enjoyed the breakfast bar. We also enjoyed the band at the bar at night.
Great stay at the El Tropicano Hotel Riverwalk
Recently stayed at the El Tropicano for the first time and we will defintly be repeat customers, as San Antonio is one of our favorite playgrounds. The hotel atmosphere,service, and staff were excellent, best we've experienced downtown. (We travel to SA 3 to 4 times a year and have done so for the past 6 years staying at a variety of hotels close to or on the river walk.) Only minutes from the riverwalk or other downtown attractions, great rooms and facilities, the service, and the upbeat atmosphere made our stay very enjoyable.
This hotel is undergoing some renovations. I had read the reviews prior to my vist - some good some bad which made me very reluctant about staying here. As we pulled up to the Hotel, I was even more reluctant as some of the viewers state many of the windows were opened and it resembled a depreciated apartment complex in a bad neighborhood. (*Note: it does cost to park which is $10 per day - and this area does have very high hotel taxes/county tax fees). The lobby, exercise room and pool area are nice. However when going up to the rooms, as per the reviews, only one elevator was working. At one point they both had broken down. The rooms are very small (compared to the costly price per night). The bathrooms are unbelievable small and there is no counter space to place your personal items. The tub was dirty looking and it appeared as though the stains were not removable. Cleaning it didn't look as if it would have helped. The remodeling done in the bathroom was nice, however cheap looking. I've stayed at many Holiday Inn's and was very disappointed on the work they have done with this one. The cleaning service was good. Linen always looked clean and bathroom looked and smelled nice after she left (however still not the tub) This hotel definetely shouldn't cost over $75 per night. This hotel is shouldn't be classfied more than a 1 1/2 to 2 -Star Hotel. There was a lot of unfinished painting needing to be completed. We went to look at the pool area, it was nice, however the view was horrible - again there was the opened windows and tied up curtains whereas you can see in the rooms. On the otherhand the other rooms were uncompleted and you could see that. It looked horrible. There was also some hammering, drilling and pounding. It really isn't situated on the river walk, it will take you about 15 minutes to get to the main area. We did have "new" linens, however the funiture still appeared old and worn. The beds were comfortable and I guess overall, that is what mostly mattered since we weren't in the room much. The hotel staff seemed nice enogh as well. I guess the price of the hotel is what I am truly concerned about compared to what you get for the money. If I had to pay over $75 - $85 per night, I wouldn't reserve this room - go to the other nice ones in the area and pay a few dollars more for true quality.
This hotel is under going some major, major, major renovations and is listed as completed by Jan. 2007 which is not correct. The lobby, exercise room and pool area are the only things nice about this hotel. The rooms are small and musty smelling with small bathrooms and not clean either. We did have "new" linens but that is the only thing new in the rooms. This hotel is meant for the budget traveler that wants something better than a tent. The reason the windows are open in all of the rooms is due to the horrible smell and it is not paint as I know what fresh paint smells like. Halls were dirty and the elevator was slow and only one worked the entire week we were at the hotel. We complained to the front desk but that was a waste of our time to be perfectly honest. We were awakened before 7:00 am to hammering, drilling and pounding, this is not my idea of a 2 or 3 star hotel and I was shocked that Holiday Inn would permit this to happen to their guests. From now on I will take reviews to heart and not the name of the hotel.
We just returned from a stay at the El Tropicano. We traveled with a group of high school students and found the hotel to be a pleasant enough experience -- particularly for the price we paid. The rooms seem a bit small, and the bathroom had very little space to place toiletries, etc. We did have new carpet, the bedding was new as were towels and when we called to ask for a hair dryer (it should have been in the room), one arrived in minutes. Our room was very clean. Only problem was a "tricky" toilet --had to hold the handle a certain way to get it to flush. Staff worked with our group to place the boys on one floor, girls on another, and to keep our group in close proximity to one another.
I booked this hotel thru my priority club membership. The cost per night was $159.00 (VERY OVER PRICED). As soon as we checked in and pulled around to the parking area I knew that it was not going to be good. I noticed that there were several rooms that had windows opened and the curtains were tied. I was thinking either the air was not working or something else must be going on. We got on the elevator, which was in the back of the hotel and went up to our room. Everything looked pretty good until we stepped off the elevator. There was a very strong smell of paint. They were apparently renovating, which we were not told about! As we walked down the hall we noticed that some doors had a piece of tape and some didn't. We got to our room and I was kind of scared to open the door. We got in the room and kind of checked things out. The room had a balcany that somewhat looked over the pool, it was in a corner. It had a bar at the bottom that you had to remove to open up. We stepped out and were thinking... ok...maybe this is ok. I looked to the left and noticed that we shared the balcony with another room. There were 2 chairs on the balcany. So we came back in and decided to call it a night. It was 11:00pm. Went in to wash up and the bathroom was filthy. There was dust on the sink and on the floor. I am guessing that this is from the renovation and it did not get cleaned up. We laid down and the people that were in the room next to us came in. You could hear every word they said. Then they came out onto the balcany to drink and talk. The chairs were sitting on our side! So we called down and asked if we could be moved. We were moved to the 6th floor. The room was just like the one we had come from. Dirty. The paint smell was worst. We went to sleep and woke up to hammering at 7:30 AM.
I stay two nights at the hotel... the accommodation was great ... this hotel has been renewed the lobby is great...my room was nice and clean...!! is very close to river walk like 10 min. walking ....is a nice place to stay..!! ahhh the people at the counter is nice... and the parking was free with a lot of space..!!