Casablanca Oceanside Inn
How has this motel rated in the past?
Historical Traveler Reviews Casablanca Oceanside Inn Ocean City
Very Pleasant Hotel
The housekeeper and front desk staff was very polite and courteous. They were very helpful and answered all of our questions. They made us feel like family. Our housekeeper Ruth even called us cousin. Our room was very clean and our maid service was excellenct. She even did our dishes. The foreign speaken manager was even great. He was wonderful and a pleasure to see in the morning. He even took the time to go online and get us menus from different restuarants in the area. Overall I had a great experience with this Motel and I hope to return in 2007.
Urine on the toilet
When we arrived at the hotel, we were permitted to enter our room at noon.
The room had an earring on the dresser (we presume from the prior occupant).
The room had popcorn on the floor.
The absolute worst was the bathroom.
The base of the toilet had urine all about.
The bathtub had mold growing in the joints.
When we closed the bathroom door, there was hair and other debris on the wall and floor.
We have attached pictures.
On the balcony there was a large pan under the air conditioner to collect water runoff. The pan had not been cleaned in a while because cigarette butts were floating in the water.
Due to management's prior response on another issue, we didn't bother to contact them. We wore shoes in the bathroom.
We have attached pictures as proof of the above, but when we attempted to include them, our submission would not go through.
Decent Room at Reasonable Price
Given the convenient location of the hotel (25th and Baltimore Ave) and the quality of the accommodations - prices for the rooms are reasonable. Rooms have new furnishings, plenty of space for 4 (and a sleeper sofa too) as well an adequate kitchenette. The bathroom had no counter - just a ledge above the sink. We too suffered from a lack of HOT water. The hallways need some work, as do the stairwells and elevator - not as nice or clean as the rooms. The pool is on the smaller side but this place isn't a resort - and nor should you expect it to be for these prices. Housekeeping staff was very friendly and helpful.
Rating based on amount spent for accomodations.
Surprised with negative reviews
I am regular visitor of Ocean City. This year I had reservation at Casablanca. I made reservation online. When I was checking about the reviews of this motel, it made me to think about "should I cancel the reservation and make somewhere else". But I wanted to give a try this motel. While check in, motel staff were very helpful, and nice. They also helped to find places in the town. I was very much impressed from them. Rooms were very nice and clean. Housekeeper did excellent job. I did not have any "hot water problem at all" like other people had on reviews. I am glad I stayed at Casablanca. The rate were very reasonable. I am planning to come to Ocean City next year,and staying at Casablanca.
I stayed at the Casablanca May 18-21th 2006. I must say I was impressed. At first I was a little skeptical about staying here reading some of the other reviews but I must say I glad I decided to come. Our room was beautiful. We had an efficency it was a very large room and it was very clean even the carpet. The front desk informed me that they have re-did the carpet in the rooms and the hallways and you could tell. Also by observing the staff I could tell that they take pride in tthis hotel from the the time I checked-in from the time I checked out evryone asked was I enjoying my stay and if I need anything. I even saw the Manager sweeping and mopping the lobby floor. Everyone there was so friendly and nice. They answered all my questions even about other places. Can't wait to see themnext year
Decent for the price
Casablanca is an older hotel that has tried to update itself, and for the most part, did a good job. The rooms are updated, the pool deck is new, but the hallways, elevator, and the small pool itself will remind you of being a kid in Ocean City, because that was the last time they were updated. For the price, as compared to competitors, it was acceptable. I took three small kids, and am fairly picky. The parking lot is across the street. I want to upgrade this year and the prices in OC overall are outrageous! Hotels in the Carribbean are about the same. Too bad about the airfare.
Great accomodations for families!
My husband, myself and our 2 small kids stayed at the Casablanca for 4 nights the second week of June and would return there anytime! It's in a great location and they accomodated my family well. There were a few small problems: One with the water not getting too hot but with all the people using water in Ocean City, who is to blame? The other problem was with the high school seniors being a little noisy at night. We complained to the night clerk the first night we were there about 3am and they handled the situation immediately by asking the tenants to quiet down. I was a senior once and it made me think back to how I celebrated when I graduated. I wasn't trying to take the fun out of their vacation but the front desk considered that we vacationers as well and that was a plus for me! . We were even able to quickly yet efficiently check in which was great because the kids were cranky from the long ride. Eventhough check in is at 3pm, we got in early because the room was available. Each time I visited or called the desk the staff was always polite. The rooms were very clean at check in and the housekeepers stopped by daily to tidy up and give us clean towels. Our room was on the first floor which was very convenient to the outdoor pool. The balcony leads to the pool and was easily accessible especially with kids. Because of Casablanca's cleanliness, friendly staff and convenient location our vacation was a memorable one. I already know where I'll be staying on my next visit to Ocean City, MD!
I strongly recommend looking elsewhere. This hotel is not worthy of any consideration, no matter what your criteria even though the rooms are adequate. Why do I say this? Because the staff is rude, and the rooms go uncleaned. As a general "rule," if you're not out of your room prior to 11 AM on a daily basis, then don't plan to ever have it cleaned because the cleaning staff doesn't work that late unless they have a lot of people checking out. For 2 straight days, there was no cleaning because we were unaware of this unwritten "rule." I complained late in the afternoon on the second day and was told by management that there was nothing they could do about it and that the room must be empty of occupants prior to 11 AM if cleaning is expected. On day 3, the room was vacated prior to the 11 AM deadline per the "rules". Unfortunately, the room again was not cleaned when checked on in the early afternoon. When I contacted the manager to beg to have it cleaned, I was told that there was still some of the cleaning staff around since some people were checking out that day, and they would get to it eventually. I was further told by the manager that I had no right to complain about their cleaning policies because when she stayed in hotels she didn't expect her room to be cleaned if she was still using it at 11 AM, and I shouldn't expect such service either. I was booked for a full week from June 4 - June 11, and unfortunately there were no other hotel rooms available to move to or else it would have been good-bye to the Casablanca. After the complaints, management made a point of sending the cleaning staff to the room at 9 AM with the attitude of "your room gets cleaned now or not at all." It was NOT the maids at fault since they were doing as they were told. As for the bath tub size pool, it was never visited, but given management's track record on cleaning the rooms, I can only imagine what the pool must be like. The visit to OC was enjoyable, but would have been a whole lot more so if not for the Casablanca. To sum it up, whoever owns the hotel should look for new management unless the owners are the managers. If that's the case, they should get out of the hotel business. On the other hand, why should they, if they can take people like me for $1000+ and not care about repeat business. By the way, I'm in my 50s and not some college student. The kids there were treated far worse I'm sure. For the costs, surely, there are better places to stay in OC so look elsewhere. I do know that I wouldn't book this place in the future even if it was free.
Very impolite night staff
I do not recommend staying at this hotel. The experience was horrible from the begging. I walked in and the gentleman working the front desk was rude and short. I had 1 extra person staying with us and I was told that it was $10 extra per a person they charged me an extra $60 and walked around the excuse for why. I was ready to get in the sun so I just paid it and went to my room. The rooms are so small. The pictures are very deceiving when it comes to the size. The rooms are adequately clean though even though there was no hot water and the air conditioner was full blast or nothing. The pool was so dirty we all refused to get in it. The staff at night was so unfriendly the 1st night we where there they called the cops on four rooms because they were on the balcony after 9:00. The cops came to all four rooms three times. Telling the tenets not to pay any attention to the night shift man he calls the police on at least two rooms a night. The last night I was there we were on our balcony at 10:30 and he came out and told us to go inside I politely asked him what we were doing wrong and he just looked at me and told me he was calling the cops. Remembering what the people told me from the previous night. We stayed on the balcony. Then a couple of the people staying in our room came home from the best bar in OC (Seacrets) and were being kinda loud so I went to the front desk to apologize and he very rudely said to me "well its your last night so it will not be happening again I guess". I was appalled at the night staff at this hotel. Never have I been treated so rudely. Next time its back to Castle in the Sands for me. Even if I do have to pay a little more money not to be humiliated and pushed around.
No Hot Water!!!!!!!!!!!!!!
NO HOT WATER! For three nights and four days, we had no hot water. The office told us everyday the plumber was coming and we had no hot water the entire time! We meet people on our floor that said it was like this last year but not as bad. This was truly a bad experience because it was cold this weekend and rained one of the days cold wind and after coming in all we wanted was a hot shower to go to dinner! The room was out of TP and I was told to come down and get it! I would not stay here again, health hazard, we are calling the Chamber of Commerce also so no one else goes through this! We stayed in room 504 on the top floor, could have something to do with no hot water but still no excuse, too many other places to stay than this dump!
(and I never complain, have never written like this in my entire travelings!)
I WOULD RECOMMEND GOING DOWN OC ON CRUISE WEEKEND, THE CARS ON THE BOARDWALK WERE GREAT!~
TripAdvisor Reviews Casablanca Oceanside Inn Ocean City
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