BEST WESTERN Stevens Inn
How has this motel rated in the past?
- Shuttle bus service
- Continental Breakfast
- Free High-Speed Internet
- Room service
- Swimming pool
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Historical Traveler Reviews BEST WESTERN Stevens Inn Carlsbad
Best place in Carlsbad - Stay here!!
We evacuated from Texas due to Hurricane Rita and went to the Best Western Stevens Inn in Carlsbad NM. The people there were fantastic. They gave us a greatly discounted rate and thier staff treated us extremely well. I highly recommend this hotel.
My family and I just returned from a trip out to Carlsbad. The Best Western/Stevens Inn was a pretty good value for the money. The pool was very nice and the buffet breakfast was very good. Our only complaint was that we had asked for adjoining rooms, 1 with a kitchen. When we arrived, they informed us that they were full and had several "stay-overs" from the night before and therefore we could not get the rooms we had "reserved." Before when I have "stayed over" at a hotel, they made me switch rooms to accomodate existing reservations. (and all the ice machines outside were empty) Overall, a pretty good hotel.
OK but with cautions
My family stayed at the Best Western Stevens Inn on 07/29/05 while on vacation. We were generally satisfied with one major exception: It was an extremely hot day. Our room was in the older section--it was roomy with high ceilings. Unfortuneately, the Air Conditioner had not been left running during the day and the room was very warm when we first entered. The air conditioner is not adequate to handle the size of the room. Ten hours after we turned the AC on the room was still uncomfortably warm even though it was running hard and putting out cold air. I had read about this problem in other reviews of this hotel and unfortuneately they were true!
It's a large hotel with a nice pool and they serve a good hot breakfast buffet. Not the best we stayed at on our travels, but adequate. Would probably not stay there again if I could get a more modern hotel.
OK, but not great
My wife and I ended up here when the hotel where we had a reservation had a hot water heater failure. Because other guests also had to change hotels, our last-minute choice of rooms here was limited, with only smoking king rooms, or non-smoking queen rooms remaining, all of them in the older sections. Jonathan at the front desk was extremely accomodating, letting us see three different rooms to choose from. The room we chose was very large and adequately clean. Although it was toward the front of the property, we heard no road noise. A nice amenity was a computer in the lobby for guest use.
The Flume Restaurant in the hotel is supposed to be one of the best in town and our dinner was excellent, although we thought it was slightly overpriced. The hot buffet breakfast in the restaurant was good, with fresh fruit, scrambled eggs, bacon, biscuits & gravy, and the standard cereals and breads, and this was complimentary for hotel guests.
We agree with another Trip Advisor writer that the newer section would probably have been nicer, but the great staff, good location and good restaurant make this an acceptable place to stay.
Reliable and a good deal
Room was large and clean. Good location not far from Carlsbad caverns. Good breakfast buffet and the dining area was pretty fancy. Staff was responsive and nice. Pool looked good, but did not get a chance to use it. Good deal for the price. A reliable hote.
'mom is this a 'flea-bag'?
My family and i had planned a trip to Carlsbad since Feb. so off we went! Whenever my family and i travel we always need a larger than normal room becuase we are at least 5 of us and sometimes 6, so we were very excited to find such a reasonable deal for a "mini-suite". that is what a very polite Monica called it when she made our reservation.
We arrived on friday the 27th of May, and the hotel was understandibly busy, we checked in and drove arround to the extreme back side of the hotel (the "new" part). We opened the door and my 7 year old daughter looks inside and says," mom is this a flea-bag?" i laughed and tried to put on my best-well this will have to do face.
The room smelt like old musty carpet, it was completely dark, it was dirty, i cleaned the toilet, and when we realized that we needed a pillow for the "sleeper" sofa and called for one it never arrived, despite going to get it ourselves and 2 subsequent calls to the desk.
The next morning the breakfast buffet was horrible, the food was cold and flavorless and service was well lacking to say the least.... we checked out as soon as we could and went on to the caverns. i am writing this review and i have also called the hotel so that improvements may be made.
We stayed here for one night since we were just traveling through the area.
I booked it because of the reviews on tripadvisor but I guess I drew the short straw.
It looked o.k. from the outside but upon entering our room you could tell it's a very old place.
Since it was 5pm we thought we would eat at their restaurant and boy were we disappointed. Paid $17. for their "speical" but couldn't figure out what was so special. Actually....it was "specially terrible". I do admit though that I try to eat quality food .......no fast food.
When I went to turn down the bed and replace their pillow with my own that's when I noticed the extremely large toe nail that someone left. Gross! If I hadn't been so tired I would have requested new sheets but they "seemed" to be clean so I just put on welding gloves, discarded it and sprayed the area with lysol. O.K. maybe just discarded it.
Found out in the middle of the night that the heat didn't work. Also found out that morning that the iron didn't work.
Cautiously we decided to have the "free breakfast" they were offering. I figured what can you do to breakfast food? I managed the potatoes but the eggs had such a strange taste to them that I was afraid to eat it.
When we checked out they made the mistake of asking me how my stay was so I told them about the toe nail, the lack of heat and the iron. Much to my surprise they took $25. off the price.
On a good note about the place........they take dogs. It wasn't up to my dogs' standards but hey......their dogs. Aren't they?
Exceeded my expectations
I usually stay at the Comfort Inn in Carlsbad, but since it was booked I opted for the BW Stevens Inn. My expectations were low given the advanced age of this property. I'm happy to say that while its age shows, this hotel is still well maintained and made for a good stay. The beds were very comfortable, the A/C worked well (100 degrees outside), the shower was good and there were plenty of TV channels. The complimentary breakfast was above average, and the staff was friendly. I still prefer the newer Comfort Inn, but would not hesitate to recommend the BW Stevens Inn.
OK, for a night or two
Recently stayed in the single story rooms at this motel. While the rooms were very large and clean, the furnishings and rooms themselves had seen alot of wear. On the plus side, the rooms were so large that a crib or roll-away bed could easily fit in them and still leave plenty of room to move around. Don't know what the rooms were like in the 2-story sections but those buildings looked newer than the one we stayed in.
We stayed at the Best Western in Carlsbad the summer of 2003. The rooms were reasonably priced and my daughter loved the pool with the small playground nearby. We stayed the next night at the Best Western in Whites City (where the caves are located). That was great! My daughter and I really enjoyed their water park, which consisted of 2 different slides and a "pirate ship", in addition to a regular pool.
TripAdvisor Reviews BEST WESTERN Stevens Inn Carlsbad
Travel Blogs from Carlsbad
Thursday 08 to Friday 09 October
The storms continued throughout the night and we awoke Thursday to very wet conditions with dark clouds still covering the hilltops, a good decision then that we wouldn't be flying anywhere today. We really wanted to descend into the cave system through the natural entrance and as the admission ticket allowed entry for three days, we decided to return. Although the skies were still ...
... entrance to visitors until this could be achieved. The hawk gave up and flew off unfed!
The other way of descending the 754ft to the Cavern floor is by elevator – duly taken. How to describe the views inside? Those who may have visited the Carlsbad Caverns will know the difficulty; for those who haven’t, we’ll try but our words and photos will fail to describe the wonder.
There is a circular 1.5 mile walkway which took two hours and ...
... run away! do not descend into a dark hole in the ground! monsters with big teeth live in such places."
Overcoming the voices in my head, I headed down into the dark. And walked down at times a very steep inclined walkway for 35 minutes, then on flat for a little further, coming to the 'Rest Area' (washrooms and elevators back up to the surface, 800+ feet above).
... probably 50 people in all, but the cave itself is so large, it didn't seem a big deal. We just kept passing from room to room, each had a different character, each had amazing rock formations. Each room had more rock formations than some entire caves we had seen before. Some of the rooms were so big, they even had seating in a little amphitheater where we would sit down while our tourguide explained some other aspect of the cave ...
... Park. I have seen a lot of caves but I was stunned by the vastness of Carlsbad. I don't know if the photos do it justice. I visited The Big Room, where the self-guided tour loop is over a mile long!
After leaving Carlsbad, I followed US 62 back to El Paso, which conveniently takes you right through the southeast corner of Guadelupe Mountains National ...