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Historical Traveler Reviews Austin Motel
Worse Customer Service
I know this hotel has a good reputation and that's what I thought until today. We are Austinites and booked a room there over a month in advance for one night. We assumed our reservation was for the date we requested, but to our surprise we found out that it was booked for the wrong month, but same day. This is humor error since they do not have a computer system. They do not believe in "the customer is always right". They charged us a fee for not showing up for the room rate. We had no idea until we received our credit card bill. This was news to us because we only assumed our room was reserved. What I'm complaining about is the way the staff, managers and owner treated the situation. We were told that they do not make mistakes and that we would not receive money back. I just want to warn anyone out there who may be making a reservation to double check the date you are reserving because in the end it will be your word against theres and apparently they do not make mistakes! The way we were treated was uncalled for and not normal for Austin!
Stayed here for a week in September and loved the place. The pool area was lovely and we practically had it to ourselves the whole time. The staff were great and really helpful and the room was cleaned beautifully every day.
We on purpose chose the cheapest room, so it was a bit small, but cosy. We did sneak a look at some of the others and they looked really nice- would loved to have stayed in one- but we are always of the opinion that we prefer to spend our money on seeing the sights, eating and drinking, than on a room you only really sleep in. The only bad thing was the air con unit was so noisy there is no way you could sleep, so we did wake up cooking every morning. That could have just been our room-we never complained 'cos lets face it, we Brits often don't, do we? so we may have been moved if we'd asked so I can't moan.
We loved Austin itself. One of nicest and cleanest I have ever been to and the parks were really something special.
Sixth Street is great if you like live music (the reason we wanted to visit Austin in the first place)- but we never could work out the pricing in the bars- one minute a round would be $4, the next, $12! We know there must be happy hours and stuff- but they weren't well advertised- unless I just missed them.
The motel is located in the South Congress area, and has loads of bars, restaurants and wicked antique and gift shops. Its a mile or so into the city itself, but regular buses run from the outside of the motel for 50c, or free on the less frequent dillos and on hot 'ozone' days.
We were there when there was an arts and craft festival on and the atmosphere was great- it felt like being at glastonbury. I can only imagine how good SXSW would be.
One thing I have to comment on, and I don't want to offend anyone, but I have just never seen anything like it and I laughed till I cried- we saw loads of dogs dressed up in sunglasses, jackets, hats and with little purses round their necks- some were even being carried around dressed up like this in little baby carriers. There was a stall selling the stuff and I so wanted to get a kit for my dog- but I can just imagine how people would react in good old Derby!!
Like the saying goes- KEEP AUSTIN WIERD- its a fantastic place!!
We'll be back
A good place, but you need to have your expectations in line with what the Austin Motel is offering: a nice motel with some character, not a luxury spot. The rooms have been updated enough to be comfortable, the plumbing worked, the mattress was good. The price was reasonable for the location. We stayed in one of the smaller rooms, which was fine because we weren't spending much time in it, but when we go back, we'll try to get a larger room, just to have an extra place to sit besides the bed (only one chair in our room).
The pool area is great, although I might ditch the metal chairs if it were mine. Nice decorative touches such as fountains and little concrete "sculptures" all around. The staff, contrary to the earlier persons review, were polite and helpful, not only to us to also to the others we observed.
Downsides: it's right on Congress, and street noise abounds. We turned the air conditioner up a little and didn't have a problem. No in-room coffee makers, but the coffee in the lobby is okay (i.e. much better than the usual brown water).
Basically, check the website. Either it will appeal immediately, or you'll realize that the La Quinta is more your style. For us, it's all we need
Liked it a LOT
I'd read the previous comments, so called ahead and talked to the front desk staff---my back's a little iffy and I wanted a good mattress. They gave me room 138, which was GREAT! 2 queen beds (and still a lot of room), tile floors, plenty of light. This room also overlooks the pool and has its own gated parking spot. We found the staff to be very helpful and the location is unbeatable. We'd definitely stay there again and would definitely ask for the same room. You just can't beat being walking distance to fantastic live music, shopping, and restaurants. And hey, if you don't like quirky, you should probably just book at a chain motel....me, I want to reward people who are KEEPING AUSTIN WEIRD.
Funky, fun and practical
Pleasant room, tile floor, large bathroom, nice retro style furniture.
Can preview all rooms on their web site before booking. Reasonably priced, great coffee next door, interesting shops up the street. Good, plentiful and cheap food at Magnolia's up Congress. Great music across the street!
Great location, cool little place
neat motel, great location; the location is reason enough to stay here.
within walking distance of great live music (continental club), good food, and trendy boutiques.
Avoid this place like the plague
This motel had the worst staff that I have ever dealt with in the service industry. They refused to take my 18 yr old daughter s credit card even though she was a part of the wedding part for my older daughter. They were extremely rude to several other guests at the wedding. The guests who stayed next door at the San Jose had nothing but rave reviews.
Loved the funky Austin Motel and neighborhood
My niece whose wedding we were attending recommended that we stay at the Austin Hotel because it was unique and fun. She was right on. The rooms are themed--ours was the CA Garden Room and filled with 40's furnishings....no coffee maker, no hair dryer, 'window' air conditioner...but who cared...A wonderful 40's style pool made it worth while. Good dining was right out the front door--Sol Y La Luna and Guero's---wonderful Mexican breakfasts. Good music was across the street at the Continental Club. Ice cream and a coffee shop almost at your doorstep. Lots of fun shops in a 3 or 4 block area on S. Congress. Go the first Thursday of the month and enjoy free music, sidewalk vendors, and shopping until 10 or even later at "1st Thursday on S. Congress"We ventured to 6th Street music venues. Left a little after midnight when the streets and clubs were inundated with lots of fun seeking people. Other good eating places: Jovita's, Polvo's, La Mexicana Bakery, and Artz Rib House.We will return!!! This time we will ask for Room 106.
Not just room 133N!
Heard this was a cool place to stay. Okay, maybe the sign and pool area are cool, but this does not make up for the rooms. Yuck! My white socks were dirty in a matter of minutes! We actually stayed in 2 different rooms-the poolside suite was better but I still can't advise staying here.
Take a pass on this place. I f you want to stay in this neighborhood, try Hotel San Jose.
Fear Room 133N
First of all, the sign is cool. However, it seems no one has heard the term "eight percenting". The room I stayed in literally SUCKED. Nasty carpet. It smelled like moldy lysol. Very poor appointments. No night stands but there is a scratchy beat-up rattan loveseat. A clock would have been nice. A tiny closet which was laughable. No room to unpack and store your stuff. The bathroom? Hot water drips out of the sink and spits out of the shower. Even at that rate, the shower stall refuses to drain. (Mom! My toes are pruney!) There is absolutely NO place to stow your bathroom gear. Ohhh, and the bed! Have you ever seen a sway back horse? MMmm Hmmh. You want ice? Ya gotta schlep it from the solitary machine located next to the side walk by the office. Did I mention the distance and stairs? All that AND a shrill 15 minute warning phone call to vacate!
TripAdvisor Reviews Austin Motel
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