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Historical Traveler Reviews Azulik Tulum
They are cheap
The first day we arrived at Azulik, we quickly discovered that our door lock did not lock and the outside tub was not drained, and clogged. Rather than going to the beach and taking advantage of our few days there, we had to wait for maintenance men for the entire rest of the day and into the night. We were not about to leave all of our stuff there unlocked. We ordered a bottle of wine to pass the time, and did not even get comped. We were very dissapointed to have paid for that first night as well as it was wasted waiting for them to fix everything as we just sat there. The room was clearly not ready for people to stay in. For a place to be that expensive, everything should be working, and nothing should be a hastle for the customer. Its really too bad, Azulik is beautiful. If they had reimbursed us for that first night, I probably would not have written this at all. But in the end, Azulik just come off as cheap
Beware of Azulik
It is sad to say, but we will never return to Azulik. It is a beautiful spot, but is horribly managed and unsafe. Our room was robbed twice during our stay. When I contacted them to complain, they were very clear that they could take no responsibility for what happened. They offered nothing to compensate us--no free night stay--not even an apology really--just an assurance that they weren't responsible. For such an expensive hotel, you would think they would have better security and a more professional way of dealing with customer complaints. You would also think that they would show more concern for the safety of their patrons. I would warn anyone to think twice about staying at Azulik.
If you are looking for a break away from the all inclusive pink palaces, like the idea of a cabana vacation but don't want to "rough it", and don't want to spend a fortune, Azulik is the place for you. Each of the 15 cabanas are situated on a rock outcrop facing the ocean only a few meters away from the turquoise waters of the Caribbean Sea. The wonderful ocean breezes allow the cabanas to remain at the perfect temperature, and keep away the bugs. The lack of electricity truly goes unnoticed. In terms of service, we had no complaints, the staff were always extremely friendly and helpful. The cabanas were always kept very clean, and beat any Marriott or Hyatt I have ever stayed at. The bathroom facilities are also excellent, and again, we had no plumbing issues. The water provided in the cabana also means you do not have to continually buy bottled water.The food in the region is the only downside of visiting this area of Mexico. We may have missed all the good places to eat, but the majority of meals left a lot to be desired. We personally had a bad experience at Gringo Daves, the fish was overcooked, and over seasoned, and the prices worse than that of metro Atlanta. We did however have lovely meals at El Parasio (Mexican), Piedra Escondida (Italian), and Zamas (Italian). We ate breakfast in the town at Don Cafeto on the last day, I am still suffering from Montezuma's Revenge...I think it was the huevos or the ice cubes.For beaches, El Parasio has a lovely little beach club, and a beautiful sandy beach with few rocks. You can also take snorkelling trips from there, don't attempt to swim out to the coral reef, we got half way and relaized it wasn't getting any closer so turned around!Before I end this review here are a few tips:Rent a car...it makes life so much easier. Go with a car hire place outside of the airport...it's cheaper. We went with Travel From.com for everything. You don't need a jeep.Whoever suggested taplights...they are a great idea! Bring them, then you at least have instant light.Visit the Hidden Worlds Dive Center and take the inexpensive snorkel tour at the Dos Ojos Cenote...go late in the day and you are more likely to have fewer in your group. It is incredible and only $25 a person.The Temazekal at Copal is a good idea...if you want a very hot experience (and I mean unbearably hot). I personally nearly passed out and would not do it again, but I am glad I participated.The ruins are lovely but not when it is very hot!In short Azulik is truly paradise. We are so glad we went and are planning on returning. We stumbled upon Azulik becasue the All Inclusive where our friends wedding was being held was sold out. Thank goodness, we went there for the wedding and apart from the free drinks, it is pretty awful.
Azulik has potential
I am writing this review a little late as I visited in November. However reading the other comments I felt I needed to express my opinion as well. First, the casitas are beautiful...no doubt about that. The grounds are also beautiful and well kept. However for the price we paid service was definitely lacking!! We had booked the breakfast with the room, as well had ordered 100.00 in the Copal Cash just for convenience sake. On check-in late in the evening no mention was made of either the Cash or the breakfast. I just assumed breakfast would show up in the morning, perhaps on the deck with a knock on the door or something..or someone would come around and ask us. We were very tired when we checked in after a very long day of travelling and the man at reception didn't speak much English (which is fine) so we didn't ask too much. Of course breakfast didn't show up, not did anyone so we walked to reception to get the scoop...We were given some vouchers to use in the restaurant, or we could order the breakfast in the evening and have it delivered. Unfortunately we paid 10.00 each for the breakfast vouchers, but nothing on the menu comes close to 10.00 (for breakfast). I felt ripped off every breakfast. We did have it delivered once but it seemed to be a big bother for the person delivering it. Dishes weren't picked up for hours and hours. Regarding the Copal Cash nobody seemed to know anything about it...after much discussion and a full days wait they agreed that yes I did order the Copal Cash, but oops sorry they didn't have any. We were to just tell the restaurant and have it charged to our room and they would work it all out when they got the cash. Unfortunately explaining this to the restaurant was quite an ordeal and we were made to feel like we were trying to rip them off!! I was unimpressed and these two issues left a bad taste in my mouth. This is not exactly budget accomodation and I do expect significantly more than this in the way of service. Having to pay each time a taxi was ordered for us was a little ridiculous too...especially considering what we were paying per night.
Having said all that I do think this place has potential. We had a very lovely dinner in the restaurant one night and we found the breakfasts to be quite nice as well (despite paying more than the menu price because of the vouchers). We also found the place to have a very serene, calm feel to it and we did enjoy ourselves.
The casitas at Azulik are absolutely gorgeous. You have two large tubs, a king bed, another bed to lounge on and a large deck. The beach is also quite beautiful and private. Unfortunately, the management is severely lacking. Be prepared to deal with all issues on your own (or just forget about them).
I suggest bringing a flashlight for the evenings; the candles only offer so much. I would also recommend foregoing the bed and breakfast package as the food at the Copal (Azulik's sister hotel) isn't very good. There are many other hotel restaurants along the same road with delicious food. Azulik has the potential to be great, it just needs some tweaking.
There are two parts to this review, this is the bad part. The service at Azulik is terrible, they do nothing whatsoever to help you.They had messed up our booking, telling me that they had us booked for 5 nights despite the reservation I had was for 6 plus breakfast. They didn't try to help, it was along these lines.Your problem, you sort it out, we will not help, we won't let you use the phone.So on my honeymoon I had to hike around to find an e-mail place to contact the travel agent....who told me everything was in order.....the problem was at Azulik......I kept asking if the problem was resolved, they said no but would contact me when they knew. two days later I asked if the problem was nearer to being solved...oh yes, yesterday.....I forgot to tell you! Thanks.They didn't offer anything to make up for the worry or the time/money/effort we put in to resolve the problem.The other issue is their internal commmunication...only two women work there but they do not talk to each other, so on monday one will say "we will give you XYZ" the next day you speak to the other lady and hear "i know nothing about this, it isn't true"Will you call the other lady to find out?....no she is on her day off. The word you hear the most is no, this happened almost every day.
TripAdvisor Reviews Azulik Tulum
Travel Blogs from Tulum
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