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Historical Traveler Reviews Kennebunk Inn
Customer experience is not valued at Kennebunk Inn
We booked this room upon recommendation (and wedding rate) to attend a wedding on August 25.
1) We were refused early check-in (at 2:30 when check-in is at 3:00) despite our peers having just checked in before us.
2) We were locked in our room (faulty latch). Once we convinced the front desk to come up and release us, we were forced to hurredly prepare for a 4:30 wedding with our door ajar to prevent being trapped. A locksmith had to be called to replace the lock.
3) We experienced a leaky ceiling at continental breakfast.
4) We could not take a shower in our room because the hot water knob was broken.
Items 1-3 could be easily excused if it weren't for the attitude taken in each instance. The fourth bad experience put us over the edge. The Director of Operations seemed to make excuses for every issue with the inn, and actually responded to my concern over not taking a shower with "you have a sink."
Since we did not discover the issue until 10:30 (30 minutes before check-out), she said she could do nothing for us since we would have to check out at 11:00.
When she said she would "knock some off" our room, I was not expecting it to be only $10. When we balked at this make good, she proceeded to argue that this was only reasonable since we didn't give her enough notice to fix the faulty dial.
No rooms were available for us to shower in, unless we wanted to wait. Additionally, if we wanted to take the issue up with the owner, we would have to wait until the owner came in.
We asked that she have the owner call us when they came in (apparently no later than 2:30) and had to stay in town until then to take up the issue.
When we had not received a call by 3:00 (needed to get back on the road to Boston), we stopped by. Not surprisingly, our request for a phone call had not been honored. The owner was in, and did not come out to apologize or discuss with us. The director simply came to the front and said they would offer $20 off the room rate.
Exhausted and frustrated with the terrible experience, we caved and paid 80% of the rate for a room that we only got to half-use.
If you don't mind being undervalued as a customer, by all means visit the Kennebunk Inn. Be sure to request Room 16 and shower before you go. Otherwise, avoid this place!
Not too bad
Stayed at this Inn in August 2006 for a wedding. There is a sign on the hotel saying something about being founded in 1799 and it definitely shows its age. We stayed in a room with one king bed and the room was probably 10 by 10 if that with a bathroom not big enough for two people to stand in. Room and bathroom were clean. Our room faced a gas station and route 1 so it was very noisy. Free breakfast was the biggest disappointment - juice, coffee, cereal and some unidentified pastry was all they had. And of course they also had some peaches... with flies all over them.
I think we paid around $100 for one night that we were there, which is supposedly cheap for the area. Since we did not expect much to begin with we were not disappointed. Do not expect much and you will be OK.
Nice place to stay on a budget
We recently had a great stay at The Kennebunk Inn. They are in the process of rennovating and we had a room with a brand new Kingsize bed with wonderful crisp white sheets and fluffy pillows. They even double sheeted the comforter like they do in fancier hotels! Our bathroom had yet to be be redone but it was clean and had plenty of towels and toiletries. The continental breakfast included great strong coffee, homemade scones and banana bread, fresh fruit , juices and Cheerios. They have local newspapers and even the NY Times to read. We took advantage of the Pub for dinner one night. Reasonable, interesting dishes. We also took advantage of their "Stay and Dine" package and had a great meal in their main restaurant... Yummy lobster potpie, wonderful chocolate desserts. They even give AAA discounts. It is a great place to stay in this area if you are on a budget. We will definitely return.
Not at all worth the cost
We stayed at this inn and found the beds (if you call thin foam on top of a boxspring a bed) uncomfortable. The breakfast is poor, and the noise horrible. With no one on the staff willing to deal with 1:30AM to 3:30AM noise makers the paper thin walls and doors and thin floors above little rest can be had. (Probably no one care about our complaints because that where the staff stay). The food is fine but the rooms are not well looked after--and not an important part of the place.
Kennebunk Inn, More Delapidated Than Charming
From the outside, the Kennebunk Inn in Kennebunk Maine, looks like a charming old inn. Well, it's old, but the charm has faded long ago along with the carpets, paint, and wallpaper. We've stayed in B&Bs/hotels all over the world, and while this was not the worst one, it certainly needs a lot of TLC. We booked it based on the reviews in a Maine guidebook, and if hadn't been the last two nights of our trip, we would have made other arrangements after the first night. Bathroom floor was dirty, wallpaper peeling, overhead exposed pipes filthy...you get the picture. The food was ok, but nothing near what you'd expect from culinary institute graduates. What a disppointment. If you travel to the other end of the coast, try the Peacock House in Lubec....also old, but with true charm at a fraction of the cost, and hosts who care about your comfort.
Best dinner we've ever had!
We have had wonderful meals from Chicago to San Francisco to New York...Kennebunk Inn beats everything we have had. From appetizers to desserts the fine dining at the KI is the best. The rooms are charming and quite comfortable. But the dining room cannot be missed. We have eaten there multiple times and look forward to it for months before our arrival. Typically our party will order several different offerings during each course, just to sample them all...Yum! Can't say enough about this place. Most affordable gourmet cuisine in the U.S.
July 28 Review is Nonsense
The scathing review of July 28, 2005, is terribly unfair, written I'm sure by someone with a hidden agenda. Yes, there are a few spots that need some paint and some corners with tired carpeting. But there were no "misquitos", no bugs, and the "crossaints" were warm and tasty, my room and linens clean, with fresh wallpaper, very friendly helpful staff. The dinners were excellent and the bar cozy and convivial. For $85 in season, it was a great value.
Nice exterior, but that's about it. It's sad, I've heard such great things about this place, and we were greatly disappointed.
Peeling paint on the bathroom walls.
Bathtub rocked horribly.
AC leaked a huge puddle onto the hardwood floors.
Really bland and expensive food.
What a dump
I would advise anyone looking for a bed and breakfast in Kennebunk Maine to avoid this one at all costs. The place is a dump. The rooms have wallpaper falling off the walls, infested with bugs, misquitoes, and they do not clean the beds. The hallways are dark and dreary and the rooms are very hot despite an air conditioning attempt. The outside looks nice but don't be fooled. The continental breakfast looked terrible. A joke compared to other bed and breakfasts we've stayed in. Warm melon and stale crossiants. To top it off, and to add insult to injury, they put in the book about the hotel that is left in the room that "they envision updating the bedrooms". I wish they said that on the website before I booked! Avoid this dump at all costs.
Excellent culinary experience and hospitality
The Kennebunk Inn, under new ownership and management, is quickly becoming known as a great place to visit in that part of Maine. It offers an excellent and affordable place to stay and eat; this kind of combination is typically hard to find. I have enjoyed the warm hospitality of the staff, the creative and excellent culinary offerings, and the delightfully decorated rooms. The Inn is offering new and innovative programs, so I highly recommend that you check it out and think seriously about staying there during your upcoming vacation.
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Travel Blogs from Kennebunk
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