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Historical Traveler Reviews Melrose Mansion New Orleans
Front Desk Managers Made all the difference
While we had quite a few problems both before and during our stay at the Melrose Mansion, two of the front desk Managers, Sasha and Beth made all the difference. We were treated so well by these ladies, that we actually left New Orleans feeling like we made lifelong friends.
While there were problems with maintenance, cleanliness, there cancellation policy and the General Manager, Buddy Gonlag, the exemplary customer service skills of Sasha and Beth quite literally made us completely forget about all the difiiculties we experienced. We would return just to visit these two wonderful ladies.
Attention to detail!
Was the Melrose Mansion nice? Yes. Would I stay there again NO! After making our reservations and before arriving at Melrose my wife found this site and noticed all the negative comments. She called Melrose and asked does our room have a bathtub? YES. Are we in the annex? NO. Are we in the main mansion? YES.Upon our arrival the room was not ready, no big deal we got into town early. The wife and I went and got some lunch, came back and our room was ready. We were then taken to a building that was not connected to the main mansion (Napoleon 4). The room was nice, but no bathtub! The showerhead is mounted in the ceiling and water gets all over the floor through the glass door. A lamp was burned out in the shower. One of the light switches gets hot to the touch (fire hazard!) Items in the room were very dusty. The staff was very nice. But for me, attention to detail makes the difference between good and great.Toilet paper? The first morning I noticed there was very little toilet paper left. At about 3pm we returned to the mansion from a nice day of walking and our room had been cleaned? The toilet paper roll had about 4 squares left, as my wife was looking around the bathroom for another roll she noticed an old hand towel behind the toilet covered in dust, we used the remaining 4 squares to throw that away! My wife called the front desk to tell them we need toilet paper, they were nice as always. We left about an hour later, still no toilet paper! We walked to Walgreens and back (about 40min). When we returned there was toilet paper on the roll and an extra on the sink. Later that night we walked into the lobby, there was other guests in there. The young lady told my wife she took care of our toilet paper problem. We can get this service at Best Western.The rooms are not cheap, but if their service (attention to detail) was good I would be back there every time. I think it could be with some work! We had a great time on our vacation and will be back to New Orleans, just not Melrose. If you want excellent service and an excellent meal go to NOLAs and ask for Jill Lindblom, see I remembered her name (excellent service)!
Upon our arrival, I immediately noticed that the maintenance of the property has been slipping for years. I am one to appreciate antiques but the carpets and furniture seemed to be extremely worn. The cleanliness of the properly need improvement as well. The lace curtains of the Donecio suite were gray from the dirt and dust. The balcony of the room was in terrible shape. It seems from the reviews of the early 90's that the house was beautiful and well kept at one point but with the lack of maintenance it seems to being going down hill. The staff was very nice. The pre-packaged continental breakfast is nothing to brag about. I think a bed and breakfast should excel in their breakfast but Melrose Mansion served canned fruit cocktail for our morning fruit.
The place to stay in NOLA
I don't believe the negative reviews were in the same place as I! The Melrose is hands down the best accomodations I have experienced in New Orleans (of the 6 top addresses). The location is just outside the "hustle" and bustle. If you do not feel like the french quarter, there are a couple of great local jazz clubs a few blocks away. Treat yourself and ask for the Donecio Suite. The staff was as attentive as any 5 star hotel.
Be Aware Of Selling Tactics
Be Aware :::::: The Hotel is a lovely place, but for the price you can find many other hotels or bed and breakfast locations in new orleans that provide a lot more services. the furnishings are nice but need a lot of TLC and repair work which the mansion does not seem to do. The hotel does not provide all the amenities that their brochure offers. The desk clerks seem to be personable and have your best interest in concern::::but be aware the only reason they suggest a particular tour, taxi service, or reservation at a particular resturant is because they are getting a kickback on the amount you pay. Take my advice and book your tours at the tourist information center located on the side of JACKSON SQUARE and save yourself some money. You will need this money to pay the extremely absorbent rates the melrose charges. Look around and do your homework and you can find much better accommadations at a better rate in the BIG EASY (new orleans). Take my advice and you will save money and have a better stay in New Orleans.
The Greatest Week of Our Lives
Simply the best! We celebrated our fifth anniversary in New Orleans. I wanted the most romantic hotel possible for my wife. Needless to say I could not have chosen any better than the Melrose Mansion. From the moment we arrived we were treated like old friends. The staff at the Melrose (Alex, Gabrielle, Sasha, etc.) were incredible, taking care of our every need, leaving no request unfullfilled. We stayed in the Donecio Suite and as I said earlier, it was one of the best weeks of our lives. The Mansion is incredible. You felt like you were at home. It really added to the whole New Orleans experience, living in the Mansion for a week. I'll never stay anywhere else in New Orleans but the Melrose Mansion. Thanks.
I heard about the Melrose in a guidebook and booked a stay in what is called the "annex", then I saw some of the reviews and became quite nervous. Don't know where they were but they weren't here. This was one of the nicest places I have ever stayed at. The service was impeccable. The staff couldn't have been more helpful and accomodating. It's off the main strip (Bourbon St. etc.) so it's quite relaxing but within walking distance to everything. If you are going to New Orleans you MUST stay here!
Melrose Bait and Switch
When we arrived, we were told our room was not in the Mansion, but in the Annex instead. Who ever knew about the Annex? The Melrose Mansion website didn't mention it. The Annex was a total dump (complete with broken furniture, which we were told were antiques when we complained). If I had more time, I would have sued for fraud. At best, you are taking a big risk with you vacation and may end up getting swindled by the Melrose Mansion management.
It feels so good to be pampered!
We had such a wonderful stay at the Melrose Mansion. From the second we walked in the door, we were so pampered. The staff-Adrien was SO helpful- recommended great restaurants, great shows, etc. The rooms are so cozy, we stayed in the annex which has a beautiful courtyard w/ a peaceful fountain-ask to have breakfast brought there. The staff will arrange for everything-they are so wonderful! We already have plans to go back this year and will continue to return. What heaven!
The Melrose was the biggest factor in the enjoying of our experience in New Orleans. The Melrose staff and its super accomodations never failed to bring our moods back up to a high point after experiences with the Marriott. We'll never forget the pleasurable experience the Melrose provided for us, which was more than need (stress free). I do recommend this beautiful property to anyone who is considering traveling to New Orleans.
TripAdvisor Reviews Melrose Mansion New Orleans
Travel Blogs from New Orleans
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