Marble Arch Inn

Address: 49/50 Upper Berkeley Street, London, England, W1H 5QR, United Kingdom | 2 star inn
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This 2 star inn, located in the Mayfair/Soho/West End area of London, is near Hyde Park, Diana Princess of Wales Memorial Fountain, Marble Arch, and Marks & Spencer.
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    Historical Traveler Reviews Marble Arch Inn London



    DO NOT STAY HERE. The deals are cheap but I could NOT believe that I was paying more than $20 for this place -

    -small, cramped, dorm like rooms with used furniture

    - low ceilings - watch the head

    - no elevator

    - no message system so the front desk has to physically tell you of calls

    don't let the "charmiing" outside facade fool you - this is AWFUL

    Small but fine if you're on a budget


    Yes, it is small but if you're on a budget of 50 a night that's to be expected!! The staff are typically London friendly and the breakfast is delivered outside your door in a basket which is good if you don't like geting out of bed early! 2 min walk from Oxford street in famous W1 postcode area- I think it's not that bad....and I know there's much worse for the same price. I stayed there and thought it was really the average London hotel but of course if you turn up with 2 suitcases and 2 kids it's not going to be easy.....good for young,single people on a short term stay!

    Friendly people, but...???


    I had read mixed reviews on another site, but my booking was last minute and it was very hard to find places around Marble Arch at an acceptable rate. So I decided to take the venture, it was for two nights anyway and I would be there to sleep only. The people have done their best, this is not against them. In fact, when I left my things there before I could check in they were quite helpful. But I never will stay there again and will recommend it to no-one.

    The room was advertized as an en-suite. I know that this is a definition matter, but the room was no more than 3 meters by 3 meters, the bed filled almost all of it, the old fridge on the ground fills the rest. You have to almost crawl over the bed and the fridge to hang up your clothes.

    The room was in the basement. It had a window... the top half of the window looked on the inner court, which is about 1 by 1 meter. There are other rooms looking onto it but still it looks like a view inside a chimney, and I am afraid that in case of a fire the inner court will perform exactly that function. Maybe the place has been approved by the fire prevention authorities, I can't say it hasn't, but then either there is something wrong with the rules, or the supervision, or with the way they give the guests at least a basic feeling of safety. I have seriously considered to go somewhere else, the reason why I did not was only that I was too tired, and I guessed why would something happen today and not yesterday or the day before. Lousy way to deal with my self-safety, I know, but I guess I am not the only one. Maybe my concerns were not that strange too: one of the lamps above my bed was a ball-shaped with holes in it, with carefully hidden the one side of it that had already melted and deformed. And in the morning an alarm rang that was definitely not the wake-up bell, but nobody seemed to bother.

    They advertize with a remote control color satellite TV, well a very funny one: the remote control is attached with a wire to a shelf above the bed, hardly useable when laying in bed and you have to move out to switch the TV off manually anyway. The satellite reception, I don't know why but even the BBC reception was like it came from the other side of the world, and all together no more than 12 channels and maybe 1 or 2 AV channels.

    I read on one site that there is "indirect airco". Well that is the funniest description for an electric fan, standing on the ground against the bed (no idea where or how to put it when you want to use it...) and it is fixed against the wall with a chain, apparently in the fear that guests would take it with them (they will have a hard time to even get it out through the room door!).

    This room (that's why it was more expensive) has its own "bathroom". A sink, a toilet and the smallest shower cell that I have ever seen crammed into approx. 1.20 meters by 1.20 meters. The shower area is about 3 cm deeper than the rest of the floor, but when taking a shower you need all the extra towels to avoid the whole bathroom and eventually the room getting flooded because the floor is not horizontal.

    After I arrived I went to the toilet and closed the door but did not lock it, yet I found myself trapped and was afraid to push it way to hard until I could open it again.

    This place is called a bed & breakfast. Again, also the word breakfast is a matter of definition, but to be honest, my association with a breakfast in England is certainly not to have a little basket placed on the ground outside the room, the mice probably had aten part of that basket, and under the plastic foil there were: a mini-pack of the cheapest of the cheapest orange juice(???), a dito small pack of UHT milk, a little box of cereal, a plastic wrapped croissant (which must have been at least two days old) and a small plastic cup of yoghurt, you know, one that they break off from a tray of six. I did not expect much, but this???

    I want to end this review in a positive mood: one very nice feature that I wish other hotels would do is a standard electricity plug adapter in the room.

    Another positive (and I would say: great) plus for this place is its location.

    But why, why, why, if you have a property with this potential, in such a nice place, why can't you make something decent out of this?

    The GBP 65 pound a night that I paid now (but admittedly it included the spectacular breakfast) is grossly overpaid. The management should better refurbish the whole place, reduce the number of rooms by 50%, make a real B&B out of it, that means a real breakfast that you can eat in a real breakfast room etc. and then maybe you can also charge a decent price. But he way it is now, is a low price which is still far, far too much for this place.

    I am really sorry people, I liked your friendliness, but I honestly feel like this. Only being friendly doesn't make your place a nice accommodation yet.

    What a complete dump


    Horrible. we arrived at wasa dingy hall into a tiny dirty office. He wanted Payment upfront for the 3 nights I said I wanted a look at the room first, well one look and we were out the door. It was the family room in the basment with bars on the windows and a stairwell outside the windows. He refused to give us another room and insisted on charging us for 1 night 95 pounds even when I told him I would post this notice on the website. He said he didn't care! I even told him the picture of the room on the web was not even simular and it said nothing about being in the basement he did not care.

    Don't stay here if you're claustrophobic!


    I booked this hotel from seeing their web site and as soon as we arrived in the taxi my stomach lurched! It is the usual B&B type London renovated townhouse (several knocked into one). Yes there are plenty of rooms but only because they're postage stamp sized and if you've brought large luggage with you, don't try to unpack! Once we were in the room our two suitcases and backpacks barely fit in there.

    The "bathroom" (I hestitate to call it that), was actually the shower stall with the toilet and basin fitted inside it, if you tried to shower the room got soaked.

    The staff were very pleasant and gave us a choice of either a basement room or one on the second floor, we looked at both and chose the upper level. The basement room was HOT and airless.

    Breakfast was continental, served on a tray left outside the room each morning. Mercifully we had a fridge and raided Marks & Spencers food hall and kept food and milk in the fridge.

    I really wouldn't reccommend this establishment especially as you can stay at a larger place for the same price. What really disturbed me was the potential danger of it being a fire trap, our only exit would have been through the window and a long leap to the ground, I speak from experience, I work for the Fire Dept.

    Apart from the staff the only thing going for this hotel was it's location, just behind Oxford Street and central to all transport.

    Stay away from this place!


    I recently stayed here for three nights with my husband and daughter. We were extremely unhappy. The room was very tiny for three people and was so hot we had to keep the window opened with an ashtray. There was not enough room for our open it or store it. It was difficult to get up and down the stairs with luggage and the halls were so small you couldn't open the door without disturbing a neighbor's breakfast bowl of prepackaged cereal, bun and yogurt. There was no place to put clothes and the linens, rugs and furnishings were very shabby. The bathroom was tiny and annoying difficult to use. For the price we paid we got very little. I discovered too late that there are many nicer places costing the same or less. Would never go here again!!!

    Family Room not recommended!


    The "Family" Room was in the basement and tiny. It was very hot, no air circulation, and too noisy to open windows (facing the street). THe air conditioner did not work. Plus it is beside the "kitchen" so more heat from there. When we advised the front desk, they gave us a fan.

    When we decided we couldn't stay, we asked for a refund - but they refused. We offered to pay for the first night, if they would credit the 2nd, but they would not.

    We left and stayed at the Holiday Inn Kensington (beautiful - and same price!). We called several times to speak with the manager of the Marble ARch, but were given the runaround. Finally we reached him, and he still refused to refund anything. Not a good experience!

    Good for a budget accomodation


    The Marble Arch Inn is a cosy little hotel. The location is terrific, about a 5 mins walk from Marble Arch tube station. The refurbishment seems good to me. Of course the rooms are quite small, I've never seen big rooms in London! But it's good value for the price. Yes, the breakfast consists of a basket full of goodies, but I found it far better than breakfast in other hotels. I'd recooment this hotel if you want a budget accomodation, and if you don't expect the Grand Hotel.

    Friendly hotel


    A co-worker and I spent a week at the Marble Arch Inn in London in March. The location of the hotel is terrific. It is right off Oxford Street, accessible to buses, taxis, sightseeing open top buses and shopping.The hotel staff was very accommodating, however, the website touts a "million dollar makeover" which was not evident at the hotel. The room's door chain lock was falling off the door and there were numerous cigarette butts strewn about the window box/open doors on the first floor room. The maid staff was efficient and the front desk staff most accommodating. When we checked in the small room they showed us would not do. They gave us a larger room at the same price for our week's stay. Overall with a few minor adjustments this hotel could improve in class.

    TripAdvisor Reviews Marble Arch Inn London

    3.00 of 5 stars Good

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