How has this inn rated in the past?
- Free High-Speed Internet
- Swimming pool
- Fitness/Health center
- Wheelchair accessibility
Historical Traveler Reviews Mansion House Vineyard Haven
Loved the mansion house rooms
We Loved the Beautiful, Clean and nice layout of the room! The bathroom was spacious and the shower was great as well.
There was a small, quiet fridge which was a great addition to the room. The rooftop was wonderful, with views of the harbor. The staff if very helpful and hotel is new and has a wonderful feel about .
We enjoyed it very much.
Turing ashes into diamonds
This trip, through absolutely no fault of the hotel, started out as a disaster. Because of roadwork delays in Falmouth, we missed two ferries, arrived late to the Island for only an overnight stay, missed the last available scheduled spa/massage appointment (the only one we would have this year) and caused us to want to go home as soon are we arrived. Not close to how we wished to celebrate our little wedding anniversary get-a-way.
The staff at the Mansion House were keen to sense our disappointment and tried, as diplomatically as possible, to turn the tide on our problems. After patiently listening to the story of our collapsing day, they suggested that we take a breath and have some lunch, but not to return to the mainland on the next ferry, which was our choice at the time. They even respected that by offering a refund if they could resell the room (the hotel was full-even in early May) or to arrange for us to return at a later date crediting our current payment. What the evening manager was able to do after speaking to his staff about our problems, was to arrange for a massage therapist to come to our room later that evening and subsidized the rate for our difficulties. They were even willing to expand other amenities to us to help us throughout the stay.
This was truly an example of the commitment of a facility and staff that was more than willing to extend themselves to help make the guests' visit as wonderful as possible, no matter where the starting point of satisfaction lied.
Beyond the drama, the Mansion House is a very pleasant, if not exquisite, facility clearly in tune with the quaint environment of Martha's Vineyard. The amenities were wholesome, the staff (as reported) exceptional and the restaurant attached to the hotel was easily above average in the quality of food, presentation and service.
If the Mansion House could satisfy our crisis situation and turn it around into one of the most positive and memorable stays we have experienced in a long time, it certainly deserves your attention. You will not regret the experience we almost missed!
Like A Three Stooges Comedy...but not funny!
The Mansion House is a nice facility. The room was nice. In the morning, the shower was ice cold. I called the desk. They told me no one could work the tub faucets. I tried the intructions the woman gave me. Still no luck. The engineer came up and said the faucets were impossible. Ours turned out to be broken and took a day to fix. They tried to convince us to move to a lesser room.
THEN, I paid for goods in the spa with my credit card. They also put it on the bill. When we looked at the bill at checkout, the woman at the desk couldn't correct the situation. I had to handle it the next week.
When we first got there, they gave us a parking permit and told us to park on the street. (They didn't mention it was only to unload and that there was a lot!) Two days later, my husband found the hotel parking lot. As he got the car at check out, they had placed a HUGE sticker on our window saying we were in violation of parking in their lot! We had our guest pass prominently displayed in the front window!!! It took my husband 20 minutes to peel the glue off! Of course, the staff giggled and smiled at each and every one of these events. Quite something. I think we'll find another place to stay on the Vineyard.
A lovely hotel with indoor salt water pool
We stayed at the end of October when there were hardly any tourists on the island. The location of the hotel is excellent, a 5 minutes walk from the ferry terminal and car rental agencies, and a grocery store - STOP & SHOP.
The hotel was beautiful, victorian design that fits the island cottage setting but it has very morden amenities in each room. We booked a city view king size room and was given a room with joining palor on the 2nd floor. It was a very nice surprised. Our room (suite) was big with a king bed, a dinning room/kitchen with dinning table and chairs, microwave, coffee maker and a lving room with couch. There are 2 TVs, 1 in the bedroom and 1 in the living room. There are 2 balconies, 1 in the bedroom and 1 in the dinning room. From the bedroom balcony we could see the harbor through the tress and roof top. The bed was very comfortable and the decoration was country/island living in pastel green and yellow. The bathroom has a large sink and average size tub/shower. The toiletries were very nice and the towels were very thick and soft. This is an island hotel/inn so the lobby was small but very comfortable and lovely.
The indoor pool was great since it was very cold outside. There were kids using the pool because locals can pay for the membership to use the pool. The water was warm and comfortable. The only thing was there was no towel in the pool area, so bring one from the room. The locker room was very clean and morden.
Breakfast was included and very tasty and fresh. The usual eggs, bacons, bread, cereal, fruits, etc. The staffs were very friendly and helpful. They gave us tips on car rental on the island. From the hotel, a short slow 5 minutes walk was the ferry and several car rental agencies. We rented a car for the day and drove out to see the Cliffs of Gay Head. Overall, it was an excellent hotel and highly recomment it.
Loved the Mansion House
My wife and I spent a weekend on 'the Vineyard' and chose this hotel based on price and the hotel's stated amenities. Easily half the price of its competitors for the weekend we were there, we were a bit anxious at what we might find given the low price and the reviews of the inn's staff at TripAdvisor.
NO REASON TO WORRY!
The staff was excellent...beginning with the friendly rez agent who offered me "flowers for the room, perhaps a bottle of wine?" when I told her it was just my wife and I (no kids) coming from Texas. She even offered to dress one of her staff as a "dancing monkey" if I desired. Now, from where I'm from, THAT is service, my friends!
The front desk staff and the housekeepers were always pleasant during our stay and we chatted and laughed with the front desk about what we had done on the island with each visit back to the room.
One evening we wanted to order a take-out dessert from the restaurant but it was closed for the night. One of the few staff remaining gladly prepared a dessert when I told them we were staying in the hotel. Again, good service!
Someone mentioned on TripAdvisor that the lobby size was a disappointment. I thought it was sized appropriately for the hotel. Afterall, this is not a Hyatt Regency. The health club and indoor pool are an excellent amenity and are OVERLY nice for the island.
Given the price we paid, I had prepared myself mentally for a shoe-boxed sized room. Not so! It was one of the largest 'standard' rooms I've ever had...and I travel every week and stay in hotels across the nation! On the second floor, it had a small (non-private) balcony overlooking Main Street. The door was screened, so we enjoyed the fabulous weather even when in the room. The bathroom was very large, with white marble floor tile. The room - decorated in a "modern country" theme - had a wet bar, coffee pot and a small refrigerator. Most importantly, the bed was awesome and slept great!
Be sure to go to the top of the hotel to its copula. Tables and chairs are available to enjoy the view of the water during the day and the stars at night. Think about buying a bottle of wine to enjoy 'up top' for a great way to end a day. By the way, during the day the hotel stocks ice and lemonade up there for its guests. Great thinking on the part of the hotel and, again, good service!
Parking for the hotel is free and is located just down the street. The front desk will give you a permit. Also, the hotel has wireless internet access - again, free!
Our rate included breakfast which was served buffet style in the restaurant. Average breakfast, but - hey - it was included! The patio was open, so we enjoyed watching the 'action' on Main Street and the cool breeze. There are several wonderful coffee bars steps from the hotel...we highly recommend trying them out and taking in the local scene. Beetlebung is one we tried and liked.
Bottom line...stay here, you will be glad you did!
Nice Place but Customer Service and Proper Description of Facility Lacking
There was seven of us that traveled to Marthas and we stayed at the Mansion House. The Building and Facility were very nice. Modern country is the best way I can think to describe it. The staff was helpful in providing advise to different aspects to the island. The roof top deck is an ideal and beautiful place to enjoy a bottle of wine and watch a sunset.
We had a problem with a blanket not being delivered after we requested it from the front desk, and a discrepancy with what was clearly shown on the website vs. what our rooms had. Below is an inset from the Mansion House website. Our understanding from this was that the Suite would have these amenities of which I'm sure you'll agree. Our room had none of the described amenites.
We brought up our issues with management the Monday after our stay and left messages, we had to follow with the management all week until we got hold of the General Manager. He listened to our issues, and in our opinion completely skirted around the complaints that we had. The amentities were clear on the website, but all he offered us a $25 dollar gift certificate and an apology.
Sorry, not good enough for us. This place could have gotten an excellent review, but customer service is severely lacking.
Terrible Staff - Great Room
I absolutely loved the room and decor however the staff needs some help in customer service. The lobby computer didn't work and the staff was less than helpful. They exuded a "don't care" attitude. I didn't feel I got what I paid for and would not come back to this establishment. Next time I will stay in either Oak Bluffs or Edgartown.
Loved the Mansion House
Wow! The Mansion House is a wonderful choice for touring Martha's Vineyard.
It is very easy to walk to from the dock. The rooms are fresh and new.
The beds are fabulous with lovely linens.The bathrooms are large. We also enjoyed a super breakfast. The accomodations were top notch.
Beautiful, breathtaking rooms
The Mansion House Inn has the most beautiful rooms. The king bed was extra comfy! The room we had had a small balcony with a beautiful view of the water! The rooms are a bit pricey and are all remodeled. The staff was VERY friendly, courteous and helpful throughout our stay. The restaurant had good food but lousy service. Very expensive dinners. Beware they charge you $5.00 to cork your own bottle of wine. Vineyard Haven is a dry town so it is BYOB in all restaurants in the area.
Great Value on Martha's Vineyard
Mansion House is a great value on Martha's Vineyard. It has classic island charm and everything you want is right on site. Their restuarant is amazing. Incldued in their rates is breakfast which is over the top. I highly suggest anyone looking for a quality hotel at an affordable price consider visiting this place. This is for sure one of Martha's Vineyard best kept secrets!
TripAdvisor Reviews Mansion House Vineyard Haven
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