How has this inn rated in the past?
- Swimming pool
- Swimming pool
- Swimming pool
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Historical Traveler Reviews Dillard House
I Lovethe Dillard House
I have visited the Dillard House many times in the past and will continue to in the future. I am always proud to introduce friends to the establishment, and have never ever heard from anyone of them that they were disappointed.
My chalet is always #10 by choice. It is a big chalet for our numbers usually, but it is my home away from home, and seems to be upgraded in some way each time we come.
The restaurant is beyond words for both their wait staff, and their group sales. On my last visit just this weekend, I brough 12 other women with me for a church retreat from Tampa. I made reservations with Jennifer in Group Sales, who not only was so friendly and helpful, she called the day before our dinner reservations to be sure we had arrived safely. Then she dropped by our table to say hello to everyone, and give us these cute little momento's of our visit that said "I ate too much at the Dillard House".
If you want friendly service, and food that is "THE BOMB" not to mention tons of it, the Dillard House will never disappoint you.
I visited the Dillard House for dinner several years ago, and it was wonderful. My family and I were planning a return trip and wanted to stay there this time. However, after reading some of the reviews on your website, I was reluctant to make reservations to stay at the Dillard House. I am so glad that I overcame that reluctance and made those reservations!!!! We stayed in the newest section of the motel and our room was beautiful, clean and very spacious. We had dinner once and breakfast twice and everything was delicious. Because we were staying at the motel, we were given priority seating, which was a nice surprise. All of the employees that we had contact with, from the time I called to make the reservation until we checked out were professional, courteous and very accommodating. We originally made the reservation for a chalet, but found out that previous guests may have smoked in the chalets. Due to allergies, we asked if we could switch to the motel and the reservations person was more than happy to accommodate our request. We will definitely return!
Not ~~Just For The Food~~But food Is Great
We've been visiting Dillard for the last 15 years or so. We go White Water Rafting on the Chattogga River with the most spectacular adventure you could ever imagine. The guides are the best.
Southeastern Expeditions is the bomb.No hand paddle the last of the river they hook you right up (to a boat.) by then you're tired, well worth it..
As far as the Dillard House we had the most wonderful time there , we come back every year that we can, for the food and the best atmosphere you could possibly ask for.
Theres no place as nice as Dillard with the exception of my hometown of Beaufort, South Carolina.
Thanks Dillard for the hospitality.
Stay here at your own risk! Unprofessional, angry owner.
Our experience here was quite unpleasant. The room we were given had an ice machine right outside the door which was very noisey. When we complained, we were told we would need to talk to Mr. Dillard, the owner. Though I called back and left messages numerous times, he was never available. Also, there was a problem with flies in the hotel restaurant. Food is served family style and some of it is already on the table. When we were seated this food was covered with flies! Again I was told we would have to talk to the elusive Mr. Dillard. I was never able to talk to him during our stay, but I was able to talk to him by phone about a week later. He was not only completely unconcerned about my complaints, but also quite belligerent. The phone call ended with him yelling at me and abruptly hanging up. We travel quite frequently and I have never encountered such an unpleasant and unprofessional manager or owner!
Magnificent experience at the Dillard House!
My sister-in-law and I happened to find the Dillard House by accident on our return home from Asheville, NC. We decided to stay there because of its charming location, picture postcard beautiful! We were very impressed with the hospitable desk clerk. The room she assigned us in the motel was beautiful! It was much larger than traditional motel rooms, with many amenities including 2 rocking chairs on the porch overlooking the woods and mountains. The room and large bathroom were immaculately clean. The dining experience was even better. It was pay one price, all you can eat homecooked Southern food, the kind we love and everything tasted delicious. They even let us take all the leftovers in a "go" box. While we were there, we enjoyed watching their horses graze in the meadow adjacent to the motel. The room rate was very reasonable, under $100.00. We vowed to return with our husbands and to recommend this place to all of our friends. Looking forward to going back!
Most pleasurable experience
We had such a beautiful time. The desk clerk was extremely nice, the people were very understanding due to some confusion on our reservation dates. The chalet where we stayed was great and the view was spectacular. I look forward to the day when we return. Thanks again Dillard House for a wonderful time.
Loved Dillard House
We stayed at the hotel rooms at Dillard House for our church Marriage Retreat. The rooms were clean and comfortable and the food was wonderful. I can't think of a better place to stay. There was always a staff member available to meet any need we may have. The owners son, John Jr. has gracious southern charm and is also willing to meet any needs you may have. This trip raised the bar for future retreats at our church. I was so impressed I bought both of my inlaws gift certificates to visit Dilliard House for their Christmas gifts.
Horrible place to stay and extremely aggressive owner
Recently we stayed at the Dillard House Chalets to celebrate our anniversary. We arrived only to find that upon check-in, our reservation was not ready due to wet carpeting. The front desk told us they would give us a different chalet, but it would cost us $80 more than the original reservation. Thinking we would not have a place to sleep on our vacation, we accepted the offer only to find out that our bedroom at the new chalet had a hot tub in it that could not be turned off. The noise was unbearable, especially for sleeping, so we asked to be switched to our original reservation regardless of the carpet being wet. My husband asked if there would be any fee for us switching and the front desk assured us there wouldn't be. When we moved all our things to the originally reserved chalet (Chalet 8) we could barely see inside due to poor lighting. There were ants crawling all over the lamp shades, a wasp flying around the tiny little bathroom, and the entire chalet smelled like smoke. We spent only one night at the chalet and made reservations elsewhere so we could obtain a decent night's sleep.
Upon check-out, we had been charged a $50 cleaning fee for the first chalet because cleaning staff claimed we had messed it up. We only used 2 towels, a wash cloth, and a cup. Surely this doesn't cost $50 to clean up. We sent a letter to the Dillard House disputing the $50 charge and never received a call about the status of our claim. We kept calling and explaining our story and asking that they refund the $50 charge, but each time they told us they wouldn't do it. My husband's mother (who funded our anniversary trip as a present) called and spoke with Mr. Dillard about the situation. He immediately raised his voice and began yelling at her saying that he had bills to pay and that he would not be refunding our money. He was extremely rude and hostile. We have notified the Better Business Bureau and are waiting for them to handle the situation. We are prepared to take legal action if Mr.
Dillard does not cooperate and learn how to do business the RIGHT way: LEGALLY!
We highly do not recommend making accommodations with the Dillard House. Mr. Dillard feels he can charge guests with any fee he wants, and he should not be allowed to run a business. If you must stay somewhere in Dillard, stay at the Ramada. It saved us from having to stay another night in that wretched chalet!
Never Been Treated Worse
This was the worst experience we have ever had at a hotel. When we checked in on Friday night July 4 at approximately 7 p.m. our cottage was un-inhabitable due to the smell of mold and mildew. After calling the front desk we agreed to run the air conditioner while we were gone to dinner to see if it cured the problem. When we returned it was no better, so we called the front desk again. We were told there were no other rooms available and they just offered to come spray some air freshener. We asked to speak with the owner/manager and were told he was not available. We left a message for him to call us as soon as they found him. No one had called by 10:10 p.m. so we called the front desk again and still could not get another room, so we told them we would just leave and drive two hours back home. Then they could not guarantee that we would not be charged our deposit, that we had placed two months before, without speaking to the owner; who they said they could still not locate. In the course of this call my wife mentioned the desk attendant that she was seven months pregnant and severely allergic to dust, mold, and pollen and that we also had our 18-month-old baby with us. Then suddenly they said they had a room we could take if we wanted.
This was 10:10 p.m. We switched rooms and this one was stifling because the air conditioner had been off all day, there were hairs in the bed, and bugs in the bathroom. The next morning we called the front desk and told them this and requested that the owner call us because we felt we should not have to pay for this night of the two-night stay we had reserved. The owner finally called us and immediately became aggressive and confrontational, yelling at my wife on the phone and telling her we should pack up and get out and he would charge us whatever he wanted.
She handed me the phone and I asked him if he was yelling at my wife, and he then began yelling at me and saying he could see we were troublemakers and he was going to call the police. I told him I would come talk to him at the office after I got dressed and I hung up.
Approximately 10 minutes later he called and said they were coming to our room. They turned out to be the owner, his son, and the Dillard Police Chief. (The owner was Mr. John Dillard) When I stepped out he immediately began yelling and telling us to get out and said he was tempted to fight me. We argued and when we said we thought we should not have to pay he said we would pay what ever he decided we would. My wife asked what that amount would be and he said $40 or $50. We finally just said we were leaving went back into our room. We dressed and left immediately and when we checked out I did not sign the credit card receipt and wrote that we refused all charges. He still charged us full price and I am now going through the process of disputing it.
We had a problem withthe fireplace in our room and were not able to use it. Asked for an adjustment to be made to our bill upon checkout. Told the owner would call us. He did not call. After we left numerous messages, we finally received call from owner offering us a 20% credit on stay. We said that would be satisfactory. Never received credit. When we were able to get owner on phone he stated yelling to never call back and to file a suit if we wanted our credit. Then he hung up before we could respond. The staff was friendly and polite and the motel and restaurant were quite nice, but this rude owner ruined our experience.
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Travel Blogs from Dillard
... of Highlands, we drove back down the mountain and into Franklin, NC, which is where Grandpa and Mary Lou now live in a beautiful home they built.
By the time we got back to Franklin, it was 6pm and we were all getting hungry again and decided to go grab a bite to eat. We went to a place called FATZ. The menu had variety and the food was delicious.
After dinner we went back to the house with Jeff's ...
Once back at the cars, we split up. Justine and the others were heading straight back to Smokemont Campground to meet the rest of our group who were coming out for the weekend. Sandy and I wanted to get some more waterfalls along the way. Leaving the Snowbird area, we made a quick stop at the boat ramp next to the Cheoah Ranger Station for some nice views of fall foliage on Lake Santeetlah. Then we returned ...
... hike to stretch our legs. Following the trails, we crossed the bridge and turned right to stay on Big Laurel Falls Trail for about a half-mile to the waterfall. Big Laurel Falls is not a large waterfall, maybe 20 feet, but very scenic. It has an upper drop followed by a nice cascade. It’s also pretty remote so we had the falls to ourselves. But we couldn’t linger long as we still had more driving and little more hiking to complete before the sun ...
... is still quite beautiful as it is set back into a huge chasm. The pool at the base of the waterfall is a great swim hole, but way too cold today for that. It was getting late, so we headed back up and decided to call it a day. Heading back to Cashiers, we stopped for hibachi dinner at Yoshi Steakhouse and then headed back to the hotel. This was our last night at the hotel, so we were sure to take advantage of the hot tub one last ...
... weather and soon we were back at the top. We started making our way back along the logging road and in about a half-mile or so, we took the side trail down to Waterfall #2 on Thompson River. It was well-marked with tape and easy to follow, though rather steep. This waterfall is a pretty cascading falls, about 35 feet high. I climbed out on the rocks to get some pictures and then we headed back to the main trail. A little ways further on ...