ibis Liverpool Centre Albert Dock
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TravelPod Member ReviewsWhitechapel Manor South Molton
Honestly, no complaints. The food was good, the room was clean the beds were comfy. I recommend this!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Whitechapel Manor South Molton
This was the 2nd time we have stayed at the Ibis Liverpool and both times we had an brilliant time. I think the room rates are great for what you get even across the road at the premier lodge you dont get the free parking in which you do at the Ibis when we stayed there we were paying £11.00 per day to park!! The rooms are clean, the staff are great, the restaurant does a lovely burger and chips for a few quid. The only negative i can think of is that there is no bath only shower and we were only initially given one big towell each but when we asked we were given a big bundle.
Sleepless at the Ibis or 4 night stay for £12
My girlfriend and I live in different parts of the Country, I in London and she in Lincoln, so we try to catch as many weekends together as we can. In September we hit upon the idea of having a long weekend in Liverpool and having sorted out our travel - which is a story in itself - we got around to booking our hotel, we have stayed in Ibis hotels before mainly at Lincoln - bad experience - and at Greenwich - very good experience, so we thought we'd try the Ibis in Liverpool, mainly because it's so close to the centre of the city and the Albert Dock.
We arrived on the Thursday night and checked in. We were given a room on the ground floor and we asked if we could move to a higher floor to which we were told no because they were fully booked and they had given us the room we had requested, and all the other rooms had king size beds! The room we were put in was clearly for three people as it had a second single bed, and we had asked for 1 room for 2 people.
Thursday night was fairly uneventful and we were up quite early on Friday. We've learnt from other stays that the Ibis continental breakfast isn't very good value so what we do is find the nearest Whetherspoons and have breakfast in there - farmhouse breakfast 2 sausages, 2 bacon, 2 eggs, mushrooms, beans, two slices of toast all for £3.95, it set us up for the day and we didn't have the need to snack during the day until a main meal in the evening - shun the Ibis breakfast!
The problems with the Ibis really started on the Friday night, we were aware that there was some noise eminating from the bar area and thought nothing of it really. However, I woke up at about 3.30am to the sound of someone hammering on a door a few bedrooms away from ours, my girlfriend told me that it had been going on since about 2am. I phoned reception and informed them of what was going on and said I was surprised that they couldn't hear it, to which they replied we have some noise in the bar! They sent someone down and the noise eased, though didn't stop.
Saturday we went out for the day again and got back fairly tired really looking forward to a good sleep.
However, 3.30am again, noise from the bar and drunken people in our corridor woke us up, we again complained and this time nothing happened.
Sunday, we went out again, this time we went back to the hotel in the afternoon and both had a nap, but we needed our bed by about 10.30. The people who had made all the noise in our corridor the previous nights had checked out and we thought we were going to get a good nights sleep.
We were sadly mistaken. A group of German students had booked in and they proceeded to have a party in a room just along from us, yep you've guessed it 3.30am we were woken up by that and an incredible amount of noise from the bar. I phoned reception and told them, but they did nothing, so I had to get dressed and go and find the room where the party was and phone reception back and tell them.
Monday we were checking out and I asked to see the Manager. It must have been Antonio who is mentioned in other reviews as he was extremely pleasant. I explained the problem and he told me he would refund me for the Sunday night, I told him that I was disatisfied with that and wanted a refund for the last 3 nights, he wasn't having this and said that I would have been offered a change in room after I had complained on the Saturday morning, but I was never offered a change in room, and when I told him this he agreed to refund me the last 3 nights.
So all in all my girlfriend and I stayed in the hotel for 4 nights at the cost of the first, so effectively £12 a night.
If this happens to you and given the fact that the staff there seem content to keep the bar open all hours and not exert any control over their guests, then complain, and keep on complaining. I got £158 back from them!
Great location and value
Stayed at the Ibis for 1 night. There were three of us in total including a child. We checked in at noon on the Saturday, the check in staff were friendly and did their jobs well. When we got to our room, we found it to be very clean and tidy. The beds were very firm which we like. The shower the next morning was excellent. As was the cooked breakfast. I wouldn't hesitate to stay here again. Excellent.
Fast check in. Nice clean room with views looking towards the fabulous Albert Dock. Good location. Well cooked English breakfast buffet for an extra £6.95. Free parking. All in all a good experience and will use this hotel again.
Very friendly, good location, good value
This was our second visit to the Ibis Liverpool, we found the staff to be very friendly and helpful. The hotel is well located with main tourist areas and shops within walking distance. We will definitely be back!
Poor Reception from staff
After travelling for 5 hours to Liverpool from Surrey with my partner and 5 year old son, we arrived at the Hotel Ibis to an awful reception from the staff - particularly one member called Rachel. The rooms had been booked for over 6 months as it was a family wedding. As the rooms were booked with my mums credit card they wouldn't release the room to us because they weren't in our names. We offered to pay cash for the room but because we had no photo. ID they wouldn't let us have it. We decided to wait for my mum to arrive with the credit card and so told them to forget it as they were making it extremely difficult for us. We waited in the reception area and I then went to get my driving licence to see if that was any good but was then informed by Rachel that we now had no room, she had rebooked it as we had told her to "forget it". We tried to explain to her that she had no right to cancel the room because according to her the room was never ours to cancel. It was obvious we hadn't left the premises and were still waiting for our room. She had breached a contract between my mother and the Hotel Ibis by re-letting the room without my mothers say so. She had effectively left us homeless in Liverpool on one of the busiest weekends in the year with no other room to be had in the whole city with a 5 yr old child. She was extremely rude to us and wouldn't listen to a word we were trying to say to her. In the end, the Bride had to phone them up and beg them to reinstate the room as I was the bridesmaid and she had booked over a 100 rooms in that hotel for the w/e. She made us move away from the reception desk whilst she tried to find another room - like we were some sort of second class citizens. She couldn't seem to comprehend what she had done wrong.
After 1 and a half hours of trying to check in we were finally given our room back.
We had asked who her manager was, only to be told that she was the manager. So we asked to talk to 'Mr IBIS' then but were only brushed off. The following day the real manager was on duty, a very nice man called Antonio Vieira - he heard about what had happened and wiped our bill for the weekend. It turned out that this 'Rachel' wasn't a manager at all - which was evident from the total lack of customer care skills she displayed.
I know that Liverpool is a multi-cultural city, but my partner is black and was just assumed to be a trouble maker when he is actually a highly regarded service reception manager. We have stayed in Hotels all over the world and have never been treated the way we were at the Hotel Ibis. One things for sure, we will never stay there again!!!!
I've stayed at the Ibis Liverpool quite a few times now, and found it good value for the money. Its location is good, but be warned, it gets very windy at times on the waterfront! I tend NOT to eat in hotels, but thats not a problem with the Ibis, as the Baltic Fleet almost next door serves some of the finest food to be found in the city, and at reasonable prices. The beds in the hotel are a little lumpy, but the shower you get is great! I'd have no problem staying there again.
Unforgettable breakfast experience
For the money and location (overlooking Albert Docks and a 10 minute walk to the shops), IBIS Liverpool could be considered spot on. There were some teething problems however - we were given a double room when we had booked a twin room, the air conditioning didn't work and the sheets smelt stale. To top it off, we were awaken by drunken, rowdy guests in the middle of the night. However, all this was nothing in comparison to the "buffet breakfast" for which we had paid an extra £4.50 each. We were greeted by tables covered in overflowing pots, sticky floors and unclean cutlery. There was no hot water in the tea and coffee making machines, orange juice, glasses, mugs, knives or bread and when we tried to tell the one waitress we did manage to find, she didn't speak any English. It was utter chaos and the worst breakfast experience I have ever had! Take my advice - pay a little more and get a lot less hassle.
This hotel is great value.
The rooms are very nice. It has proper air conditioning. The staff are very friendly.
It is opposite the docks redevelopment in Liverpool. The Pan American club bar in the docks development is well worth a visit!
The Ibis is a fantastic hotel for the price (£45) and offers very modern accomodation overlooking the Albert Dock.
TripAdvisor Reviews Whitechapel Manor South Molton
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