How has this hotel rated in the past?
Historical Traveler Reviews Zephyr Hotel Hanoi
We stayed here in april 2006 for 4 nights we had a fab time here. The hotel is in a great position easy to walk to the lake and the old town where you can get a fresh beer with the locals for around 7p.
The staff are very friendly and helpful although dont rely on wake up calls.
There is an atm not too far from the hotel if needed anz bank but you have to get across the road first just go for it and keep going the bikes will try to miss you!!! great fun tho
We would stay here again.
Loved Hanoi & loved the Zephyr
Nearly 2 weeks at the Zephyr in Apr 06. So glad we picked this hotel (from the net). Very clean, well appointed room, staff excellent - helpful & friendly, and food just great - comprehensive breakfast selection,(every morning) and a very enjoyable dinner (x2-we skipped lunch). The hotel is well located for exploring the Old Quarter, walking around Hoan Kiem Lake, and a choice of many interesting eating places that offer an international menu. My partner and I loved Ha Noi and the people and when we go back we hope to find the Zephyr Hotel much as we left it.
Good and bad experiences
Stayed there in March 2006 for 5 nights.
Good: Great fresh delicious breakfast, nice little well kept hotel in a great location
Since there was no room reservation for a superior room available for all nights, we had booked a deluxe room for the second night hoping we could sort out things once we were there. To avoid to much moving around we got a deluxe room ( spacious, clean, front windows overlooking the hoan kiem lake) for two nights and then had to move to the superior.
They showed us a smoky little dark chamber on the first floor with a window facing a small side street. I asked the front desk staff if this really was a superior and not a standard room. They said "yes, its a superior room". Then we stayed 2 nights there.
Afterwards we went on a 2 day cruise on halong bay. We were able to leave our baggage and valuables ( which were wrapped into a plastic bag, sealed and then put into a drawer at the front desk- seems they dont have a hotel safe) in the hotel.
Coming back we again checked into a superior room, and - wonder- got a well-sized room with a nice view.
Upon checking out we asked the front desk staff if we could see a standard room. We were shown the smoky little box we had stayed in a couple of days before! Feeling cheated this of course initiated a discussion with the staff. I had to ask for the general manager to get a refund.
Well, it seems the front desk staff is not well trained ( due to lack of language skills?). You should make all appointments and orders through the front desk manager to make sure you get what you are paying for.
Classy little hotel
I chose this hotel coz of the reviews and they are all true! The great location, the staff's warm hospitality without being intrusive, the wonderful breakfasts, in fact even their a la carte menu was pretty neat and really cheap (like US$1.90 for a very good lobster bisque!!!), the cleanliness of the room and bathroom and evening turn-down service with chocolate mints! Though this last might be coz we were in a suite which was actually a very big room with a settee area so it was ok for the price paid.
As the hotel building has a narrow frontage, we were 1 of 2 rooms on the 7th floor with windows to look out of (Suites 705 and 706)which provided nice slivers of the lake to look at. But what was surprising was that the incessant honking of Hanoian motorists was really very low and pretty much shut out when the drapes were drawn. And this was at all times during the day as we had 5 relaxing days here.
Bobby Chinn restaurant is literally a stone's throw from the hotel and has to be the best fusion (French- Asian) restaurant in Hanoi and not to be missed. Besides a fantastic drinks selection and an exciting menu, which included this item: Signed copy of menu and we tell you "You are beautiful" all night long - $5". We had 3 great meals here but the best was having the wait staff, servers etc tell my husband "Happy Birthday Gorgeous! every time they approached our table.
Beware the "Deluxe" room
Just got back from a 4 night stay at the Zephyr Hotel in Hanoi. The positives: Best location in center of town on the lake, near shopping, Bobby Chinn's restaurant. Also terrifically helpful and pleasant staff. Very clean and well maintained throughout. Breakfast was quite tasty.
The negatives: Many rooms have no exterior windows! Rather they face an closed interior staircase. I had booked for 2 "deluxe" rooms which were advertised to be on a higher floor and with a view for a higher price than their "superior" rooms. When we arrived we were given 2 rooms on the 3rd and 4th floors with staircase views. When I complained, the next day they moved one of our rooms to the 4th floor on the street (ok view and remarkably quiet) but denied any other rooms on higher floors would come available during the remainder of our stay. When I pointed out I had paid for a deluxe room to avoid this situation, I was told there were two levels of deluxe and ours was the lesser level. When asked what the price difference was, I got a long winded, rambling explanation that made no sense.
Suggest that anyone booking here ensure that you have in writing that you want outside window if that is important to you in a hotel room.
A good choice in Ha noi
I stayed 1 week at the zephyr.
The hotel, and its rooms are quiet, clear, nice and comfortable. You can even find calm there and that's not an easy task in Hanoi.
European standard, not luxe but comfortable.
The service is good and the staff is young, nice and helpful.
Just a bemol : rooms and corridor's fitted carpet are a bit stained.
A good and comfortable Hotel to stay.
Loved the Zephyr!
Location location location! The Zephyr Hotel is right next to Hoan Kiem Lake. Very quiet room! Clean, comfortable, good service, complimentary bottled water & fresh fruit every day, good bar on top floor, good restaurant, friendly staff. Plenty of restaurants within walking distance. 8 min walk to the Old Quarter for great shopping and people watching. Very reasonably priced for the location and the excellent room.
Beautiful hotel, wonderful staff
We stayed at the Zephyr for a couple of nights at the beginning of our holiday in Vietnam and this place is simply the best. Not only are the rooms spotless and the location right by the lake and near all the main amenities that Hanoi has to offer, but the staff was just wonderful and made us fall in love with the Vietnamese people. The service was impeccable and always delivered with a smile. The bar at the top floor had lovely views of the lake and the crazy traffic below and the staff would bend over backwards to make us feel welcome. Beautiful! Highly recommended.
We had a day in Hanoi before catching a train to Sapa and walked past this little boutique hotel thinking it would be out of our price range called in anyway. They had an internet special on at US$65 per night and let us have that so we reserved a room for 4 nights on our return. This hotel was in a great location close to the lake, French Quarter etc. We were able to walk virtually everywhere from here, the staff were delightful, the food excellent (breakfast was included and was only sorry we couldnt do more damage at breakfast time), the rooms were spotless, couldnt fault this hotel and would be happy to recommend it.
Excellence Acclaimed (now renamed Zephyr Hotel)
The Hotel was restructured and renamed Zephyr Hotel. Impeccable Facilities & Services, including location. Highly recommended for all business travelers & leisure visitors alike!
TripAdvisor Reviews Zephyr Hotel Hanoi
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