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Historical Traveler Reviews Hotel Zara Rome
Hotel rip off
We booked through a travel agent, and were paying 200 euro a night, when we arrived we were shocked on how small, dark dreary the place was the guy on reception was rude and unhelpful, they had switched our room from 358 to 220 before we arrived. The room we got was not 3 * but a zero * graded would have suit it better. Our double room was tiny very dary dinngy, with light switch fittings loose from the wall and the other not working. I complained straight away and wanted a bigger room for the price I had paid, he could not help we would have to speak with the manager, who would not be available until the next day. We had booked a coach tour for that day so were not able to meet him, so we had to spend another night in the hard bed. I request some extra pillows and got them the 2nd time. One guy in particular was extremely unhelpful. We were moved on the 3rd and 4th night to a tripple room which was better but no way was worth 200 euro per night. When booking a hotel your best to get one recommended by a friend. As all the photos that are shown on websitesare taken at angles to enhance the size and appearence of the rooms.
Via 'Creepy' Zara Hotel
My husband and I were on our honeymoon last September 2003 and we toured Rome and ended up staying at Zara Hotel right on Via Zara, Roma. We couldn't beleive our eyes as to the place looked so creepy. It was like being on the Adams Family. The whole atmosphere inside was gruesome. Too much red carpeting, the key to our door was like a medieval times key and took forever to open. We would have been better off sleeping on a bed of rocks that's how bad our bed was, and not to mention we had no television. There were 2 tv's in the whole room and not one of them worked. Imagine that!!
The breakfast wasn't bad and front reception was friendly, but besides that....not a place to spend a honeymoon night that's for sure...not for the money anyway. It cost us 150 Euro for the night...RIDICULOUS!!! You know what you can get in T.O. for that kind of money!!!
First of all, The street on which the hotel zara is situated is called "Via 4 Fontane", and for your kind knowledge, this is the road frequented by the President of Italy to move out of his Palace, so This is in no way a "creepy road" as mentioned by you. If you are not satisfied by any service of the hotel please don't give the fault to the road. I think, during your stay you didn't complained about nothing, otherwise we should have made all our efforts to solve the problem.
Great time in Rome.
My wife and I had a great time in Rome.The Hotel Zara is a great location for all major sights in the city area.The Vatican City was the furthest, but it was only a No64 bus ride away, that took 20 minutes.
The young Indian man on the desk was most helpful everytime we/I had a queirie.He spoke fluent English, Italian and probably a couple of other languages.
The room we had was air conditioned, tiled flooring and very well kept each day when we were out and about.
The Hotel does not do lunches or dinners, but we were B&B anyway. I feel you see more of the city if you go out for lunch and dinner anyway.
I have read some of the other reviews and cant see where they can gripe,honestly. It's a city hotel that offers all the needs of the city tourer.
If I had one suggestion to improve the Hotel service, it would be this. The tall Italian waitress who served most mornings, she was around 47-50 years
old,I think, should smile more,thats my only criticism.
Great Location, everything else POOR!!!!!!
Stayed there on middle of June of 2004. The hotel was booked by a friend and expected to be a nice place, not deluxe but nice according to the price.
The rooms were so small you could hardly move with 2 people in it. The shower in one was a curtain and drain right on the floor, the beds SO HARD that the floor would have made a better bed. The electrical power went off when turning the air-conditioning on and stayed off for the weekend. The answer I got when complaining was that no technician till Monday. WOULD NOT RECOMEND IT AT ALL!!!!!
There are lots around the same area search!!!
Spent two lovely nights at the Hotel Zara. The room (a double) was huge, clean and quiet. The hotel is within walking distance (10 min.) to the Termini train station and the Metro (enables you to connect all over Rome very quickly). The breakfast was okay not very big, but fresh. The only problem was the front desk staff, not very friendly and/or helpful. Would stay there again based on the location alone.
Great little hotel
Gosh, I stayed at the hotel Zara with my mother and my niece about three years ago and found it quite enchanting, our room was really large, and the staff was delightful and very helpful, you could not beat the location,our room was totally quiet at night as the hotels wall are so thick, and our large room waslocated at the back, I dont care if things were a bit worn, for goodness sake you are itn the very center of Rome,to be able to walk to all the magnificent sights and to sit in the Piazza Navarone in the evening, I wouldnt have traded places with anyone else, thank you hotel Zara
Couldn't wait to leave
Booked holiday through a reputable company and expected a decent room as it was graded 3*. First impression as we walked in was not good. We squashed into the tiny lift and went up to the floor our room was on.The corridors were very narrow. I'd researched this hotel on the Internet prior to booking and was led to believe it had originally been a palace - can only assume we were in the servants quarters! As soon as we opened the door and went inside, our spirits plummeted. The room was small, dark, dreary, dingy, horrid. I didn't want to spend one night there let alone four. The furniture was painted pale blue and looked tacky.The bathroom was tiny with a 'free draining' shower (ie no cubicle or tray) and there was a ghastly bright red, plastic-framed mirror and shelf on the wall. There was no hot water and the water coming out of the taps was dirty, ie full of black 'bits'. Apparently they had a problem with the boiler, but the receptionist was unable to tell us when this would be mended.I sat on the bed in despair, reluctant to unpack our suitcases. After a few phone calls we checked out and moved to another hotel, so we were only at the Zara about one hour - plenty long enough for us!
Its location beats all its cons!
I have just been to Zara Hotel in Rome. I have to say that it is excellently located. It is just a stone's throw away from the city's main attractions: the Vittoriano (15 mins on foot away), the Spanish Steps (10 mins), Piazza Barberini (2 mins), Fontana di Trevi (15 mins).
The staff is friendly and helpful even though nobody seemed to know how much making a phone call from the room costs.Breakfast was OK: perhaps a little scanty with not too good bread (which is a pity given that Italy has excellent bread), croissants and a selection of biscuits and "fette biscottate", crackerbreads and the like. The room itself (mine was a single), was slightly small and dark, but again I was paying 80 euros per night. I couldn't expect a lot.I was sorely disappointed by two things however:1. TV set was full-colour and good but reception was horrib le. I could only watch 3 channels. Besides, it's all italian TV.
I am very fluent in italian, but if one does not know Italian, one is rather stuck on the choice of programmes;2. Telephone plug in did not support a modem connection. Therefore, I could not use my laptop to connect to the Internet.l This was offset by the fact, however, that just 3 minutes down the road there was an Easyeverything internet cafe' (in Piazza Barberini).Finally a word about the bathroom: quite big.
There was no bath though; just a stand-up shower, a wash-hand basin, a WC and, surprisingly, a bidet.All in all, the hotel is clean, efficient and freiendly, and, in spite of the shortcomings, I would definitely recommend it to anybody on a tight budget travelling to Rome. It' s so close to anything, that just leaving the hotel means you plunge into the centre of the city, without having to catch any buses or underground trains.Excellent for the non-fussy and the tight-budgeted.
(only if you're paying less than 100 euros though).
Could not wait to leave
The Hotel Zara was listed as a renovated "Palace" furnished with antiques located in the heart of Rome. A Motel 6 along the highway would have been more romantic! While it was within walking distance to almost everything, our first room was so small the door hit the bed - the second was a bit larger but the bed was so uncomfortable that we had trouble sleeping - (the mattress was really a box spring with a 1/8 inch pad on it and the cleaning staff only changed the linen once in 8 days.) The antique furnishings consisted of green particleboard modular furniture from the 70's - maybe the matress was the antique. This place was old, dingy, noisy, hot (the air conditioning advertised was turned off Oct 1st), uncomfortable and nothing remotely resembling a "palace". I'd suggest you spend a little more and have a comfortable room someplace else - because it's hard to enjoy your day when you don't rest well at night.
TripAdvisor Reviews Hotel Zara Rome
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