Z Ocean Hotel South Beach
- Room service
- Swimming pool
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Historical Traveler Reviews Z Ocean Hotel South Beach Miami Beach
Second time back - and no dissapointment
I stayed at Regent in the beginning of the year - and LOVE it. But my friends whom I shared my love to this place was very concern saying that second time it will be different.
Well, to all of their surprise - I still Love it. Nice to be back in Hotel when Front desk people at check-in remember your name, this time I even recieve a welcome back note from General Manager - HANDWRITTEN. You tell me in how many Hotel you get this? And a bowl of fresh fruit with bottle of red wine - that was very nice touch. I stayed first time in Penthouse, this time, I travle on my own and had a budget, so I booked regular room. And service, as well as furniture and amenities were the same. Regent is my preference now anytime I am in Miami. Trust me, it is a very nice beautiful Hotel and great service.
Zweites Mal - und keine Enttäuschung
Ich war zu Beginn des Jahres im Regent und ich fand es super. Aber meine Freunde, die auch vom Hotel begeistert waren, sagten mir, dass es beim zweiten Mal ein anderes Erlebnis sein würde. Nun ja, es wird sie überraschen, aber ich finde es immer noch super.
Schön in ein Hotel zurückzukehren, wo das Personal an der Rezeption sich noch an seinen Namen erinnert, dieses Mal gab es sogar einen Begrüßungsgruß vom Geschäftsführer - handgeschrieben! In wie vielen Hotels gibt es das noch? Und eine Obstschale mit einer Flasche Rotwein - eine sehr nette Geste.
Ich war beim ersten Mal im Penthouse untergebracht, dieses Mal war ich alleine unterwegs und reiste mit schmalerem Geldbeutel, buchte daher ein normales Zimmer. Service, Einrichtung und Extras waren gleich.
Das Regent wird von nun an meine bevorzugte Adresse sein, wenn ich in Miami bin. Vertrauen Sie mir, es ist ein wunderschönes Hotel mit einem großartigen Service.
Mein Mann und ich sind in der Regel zwei bis drei Mal im Jahr in South Beach. Wir gehen meistens in kleinere Boutiquehotels, hatten bisher aber noch keines in South Beach entdeckt, in das wir noch einmal gehen wollten, bis zum letzten Wochenende, als wir im Regent übernachtet haben.
Erst einmal, das Hotel ist super und die Lage perfekt. Wir haben einen ganzen Nachmittag am Pool verbracht und der Service war großartig - sehr aufmerksam, aber nicht aufdringlich. Das Zimmer war etwas kleiner, aber makellos und sehr komfortabel (großartiges Bett!). Wir haben einen Abend im Table 8 gegessen - das Essen war super und was für Leute! Insgesamt ein ganz tolles Wochenende.
My husband and I usually go to South Beach 2-3 times a year. We tend to like smaller boutique hotels but had yet to find one on South Beach worthy of a repeat visit until this past weekend when we stayed at The Regent. First of all, the place is gorgeous and the location is perfect. We spent an entire afternoon at the pool and the service was great - very attentive but not annoying. The room was on the smaller side but it was immaculate and very comfortable (great bed!). We had one dinner at Table 8 - loved the food and what a scene! This was a great all around weekend.
A Great Place to Stay!
Maybe it's because the hotel is new, or maybe penthouse guests do get better service, but our experience at The Regent was much different than the last few reviews. We stayed in a penthouse suite with an ocean view and overlooking the pool. We originally had a city view penthouse but it was facing some construction (not what you want on vacation) so we moved. That was the only bad experience we had. Service was great,we had our own personal butler, who by the way, was very prompt and took care of all our needs. The suite was beautiful with rich wood work and a great bathroom, but what sets this place apart form all the other places we have stayed in South Beach was the roof top terrace with private hot tub. It is so cool to come home from a eventful day (or night) and be able to relax in privacy in your own hot tub. No one else around to bother you. The few times when we wanted to people watch we went to the pool, but the roof top terrace was best for us! The terrace also has a dining area so we ordered dinner from the hotel's restaurant, Table 8, and ate al fresco on a beautiful South Beach evening. If you want our 2 cents worth, we say The Regent is a very good choice if you want an upscale, boutique hotel in South Beach.
Be very careful, not a place to be trusted
Decided to book the recently opened Regent South Beach during two weeks in mid March, and though the hotel makes a good attempt to live up to its service/quality standards, it suffers from some serious shortcomings.
The front desk hotel staff is generally very friendly although not the most experienced (in fact, some of them seem to be trainees). However, I found that the rest of the staff (i.e. poolside) were unprofessional and rude at occasions.
Though this is not unique for Regent, it must be pointed out that they slap on unsubstantiated charges to your room bill frequently, double bar charges and generally seem to either not have control systems in place for their staff or simply has a policy of ripping people off. It is a shame, because the rooms are nice and spacious with an excellent shower, the pool area is definitely an excellent place to chill out but that does not by any means compensate for the above mentioned problems. They also had the stomach to be rude when complaining about the bill. Totally unacceptable for a venue belonging to an established luxury hotel operator such as Regent Hotels.
I would suggest taking a chance on Regent South Beach if you get an extremely good rate. However, be very careful with the charges applied to your room bill, and carefully consider other hotels before.
Horrible Customer Service
So, here it goes.... My boyfriend and I wanted to stay someplace pretty cool while in South Beach. We read about the hotel online and saw the reviews were pretty good. We thought we'd give it a shot. We booked a penthouse with a balcony/rooftop. We checked in pretty late the first day. We were given the grand tour of our room from our butler kevin. He had us very excited. We were told the hot tub on the roof would be filled within a 1/2 hour and every night we could expect the same thing. We were also told that in the daytime they were going to put magazines out on the rooftop, they gave us this stupid poketbutler to carry around with us. It was a miniature cell phone and if we needed anything at all, we just call and they will get us anything we need. Well, we were stoked. The room was kinda small, but had everything you want in it. The toiltries were Aveda which were nice. The bed was great!! We didn't use our balcony, but instead our view from the rooftop was amazing. It was on the corner so we had a perfect view of Ocean Drive and the Ocean. So, to start off - we got in pretty late. We were irritable and tired and hungry. We were told the hot tub would be turned on within a 1/2 hour. So we ordered room service and after eating, went up to the rooftop and the tub wasn't even filled. It was empty. We called down and about an hour later it was filled. That was the start of the horrible customer service. The next morning we woke up and decided to have breakfast on the rooftop. The food was amazing! We left for the day soon after. When we returned hours later to our surprise breakfast was still left on the table and one of the glasses had falled over and glass was all over the ground. There were no magazines anywhere either; like they promised. By this time it was about 5:00 and I called again to the front and asked if it could be cleaned. About an hour later we get a knock on our door, and then it just opens and in comes one of the butlers apologizing about the mess on the rooftop. First off, I could have been naked. Secondly, you knock and wait for someone to let you in, you don't barge in on someone. We let it go and carried on with our night. It was about 10pm and we wanted to watch a movie. Sure enough we put the tv on the movie section and it wasn't working properly. When I called down to the front desk the girl said "I'm sorry, but we won't have movies until Monday"... it was friday mind you. Annoyed, we watched mindless t.v and went to bed. The next day we ordered lunch on the rooftop again. It took forever to get there. When I went up to the rooftop the guy was cleaning off the table and setting it back up, sure enough he drops a glass and it goes everywhere. He quickly leaves to get a broom; he says he'll be right back. About 10 minutes go by and our food is just sitting on the table. We can't get to it, cause there is glass everywhere. We go back down to the room to wait. All of a sudden we see all these construction workers on our balcony doing work. We keep our sliding glass door open for fresh air...expecting privacy and all we see are these guys not more than 5 feet away from us with ladders everywhere; completely blocking the stairs to get to the rooftop. By this time I was so mad, I went down to the front desk and demanded to talk to a supervisor. He apologized for everything and said someone would be up to clean soon, and our lunch bill would be taken care of. It took about a good half hour after talking to him before we could sit down and enjoy our cold food. The supervisor soon calls us back and says he will allow us to take anything from the wetbar we'd like to say their sorry. So, we take everything we can! Later than night, we get back to the room and everything from lunch is still sitting up there, it's a mess. I called down again, I was soooo mad at this place. Sure enough about an hour later..... a butler comes down our rooftop stairs and pokes his head into our room to tell us everything has been cleaned. Are you kidding me?!?!!? AGAIN, the same guy walks in! Thank god I was in a bathrobe!!!!!!!!!! By this time I was tired of complaining, so I let it go. The manager called us again later in the night to tell us they would take care of 50% of our bill for that night. We gladly accepted. The next day we left and went to the Setai for 3 more nights. The customer service was AMAZING!!!! It felt like our vacation began once we walked into the Setai. For the money, go to the SETAI. You have a private beach, and it is so much more upperclass. We even saw Howard Stern laying by the pool. NEVER again will I go to the Regent. Atleast not until they get their act together. They have a lot of bugs to work out!!!!!!!!
Well, I have to guess that either the last reviewer is part owner of the property or the service is exponentially better in the penthouse than it is in the rest of the hotel, because our experience was markedly different. We decided to stay here after getting a "deal" of $500/night which included a breakfast. Well, the first night there we ate at the adjacent restaurant Table 8. I had a very mediocre glass of wine, salad and paltry dessert.. Bill $70 The next morning, we went down to have our breakfast and were told by the concierge that they "werent doing that anymore"...Well, we paid for it and so we said we were going to have our included breakfast. So after hemming and hawing we were served a continental breakfast which included orange juice, coffee and barely edible pastries, actullay inedible (we left them), and then were presented a bill for $55!!!! INCREDIBLE. After once again haggling, we were told that we would pay it now and it would be deleted upon checkout. There was just so much attitude in the hotel. We waited 45 minutes for a corkscrew to be delivered....
AND THEN there is the noise. At night we could hear complete conversations that were taking place on the balcony next to us and in the hallways. It was so bad, that I actually incorporated the conversations into my dreams...Anyway, totally incompetently run, the restaurant is offensively expensive, the noisiness of the room. Oh I didnt even mention the fact that the tvs power on at three in the morning, so we were blasted out of bed at that time every night and had to search in the dark for how to turn them off...Anyway, never again.
The best service in SB
Brand new hotel offering the best service in South Beach. Stayed in a penthouse, room could have been larger but rooftop terrace and butler service was a great touch. You couldnt ask for a better location, based at the start of ocean drive. Staff were extremely helpfull and friendly. Makes a great new addition to the upscale hotels in South Beach
Great New Years
It was our first time back on South Beach in 3 years. Our travel agent in New York recommended we stay at this new hotel on Ocean Drive. It just opened in early December. It has a few things they need to work out but overall fantastic service, great people working the areas..... Wonderful room product and a restaurant (Table 8) to just die for...
It was all we where looking for we are in our mid 30's both professionals and were looking for an upscale place to be in on South Beach.
This is the best place would return in a heart beat! Actually returning in May....
TripAdvisor Reviews Z Ocean Hotel South Beach Miami Beach
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