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Historical Traveler Reviews York Hotel Singapore
We had a 3 night stopover at the York in end of October 2005.Service on our arrival was very poor and not friendly at all.We complained about our first room they placed us in on the 2nd floor (the view..not clean..and 2 beds). We were on our honeymoon, which we had advised the hotel prior to leaving Australia, to which they insisted they knew nothing about.They then moved us to the 10th floor, better view (at night) but still not that clean. It was presentable. There were still traces of hair through the bath, mould in the shower, water leaked all over the floor also when you showered, spatters on the mirror, carpets were stained..half the switches on the nightstand didnt work,radio didnt work at all, etc. No one would help us with our inquiries at reception, tour desk or concierge..we were brushed from one to the other.So we grabbed a map and just investigated for ourselves.Yes the hotel is in a good location for shopping and eating. The pool was small. The best service was from the pool attendant, a lovely man.This was a stopover after 3 weeks in Phuket Thailand and we wish we had spent that extra 3 nights there.We had nothing but excellent and friendly service in Thailand.So the York was a huge disappointment.The hotel needs an overhaul and the staff need some lessons in hospitality!We will be looking for another hotel should we choose to stay in Singapore again.
Worth a look!
We stayed at The York Hotel for 6 nights in Sept 2005. Upon arrival we confirmed our original request of a non-smoking room with queen size bed. The friendly staff member informed us that there we no standard rooms left that met our needs and upgraded us for free to a pool-side cabana.
The cabana was roomy, especially for two people. The room had a very comfortable queen size bed with side tables, a round dining table with four seats, a chest of drawers with tv on top as well as a wardrobe. A very small mini bar fridge is also in the room. I was abit disappointed that there was no safe, iron or ironing board. The bathroom was small with the toilet oddly placed between the shower and vanity. I felt the bathroom is in need of a renovation. The grout in the shower tiles were dirty/stained but this isn't The Raffles so I had to lower my expectations alittle.
Being next to the pool, we thought that it would be noisy however the pool area is only open from 10am -7pm so it was never a problem. The only small thing to consider if booking a cabana is that house keeping are out & about fairly early sweeping around the pool etc. This woke us up on a few occasions around 6am.
The breakfast was included in our rate so we eat there every morning. I read some reviews which didn't have great things to say about the breakfast but we thought it was fine. I have yet to come across a fantastic hotel buffet breakfast that is worth its overpricing. The hot buffet changed slightly each day and there was always a free table for us to be seated as soon as we arrived.
The location of this hotel is fantastic! It's on Mount Elizabeth Street which is a short 5 mins stroll to Orchard Road as well as Scotts Road. This meant that we were close to the action without the noise! The MTR is also close by, as are a few different taxi ranks to choose from. If you are expecting luxury then The York Hotel is NOT for you. But if you are looking for a well-priced hotel in a great location without the bells & whistles of larger, more modern hotels then you can't go past this one.
Oldie but a Goodie
I stayed in this hotel on way home to Oz from England for 3 nights. I found the location quite good, very close to Orchard Rd and the MRT. I finally found out how to turn the lights on after a quick phone call to reception. You have to insert your entry room card into the slot near the entrance door and leave it inserted until you leave the room again. Not everyone knows this, so just in case you are an older person like me, this info helps. The only few complaints I had were that the hotel is on a bit of a hill and after a long days slog of sight seeing, shopping and humidity the last few laps were a drag. Also the buffet type restaurant close by the foyer always smelt of fish at lunch/dinner times. The restaurant seemed to be frequented mainly by Singaporeans at these times. I had to hold my nose until I reached the lift. The hotel was good value but don't think I would stay here again, I would pay extra for a newer built hotel on the flat.
Our family of 2 adults and 2 children stayed here for two nights on the way to Australia. The hotel is close to Orchard Road, convenient for shopping and eating out. The bedroom was very spacious plenty of room for a family of four. The bathroom I felt was a little small. There was a strong musty smell throughout the hotel especially by the lifts and the bedrooms. The food was fine but we generally ate out most of the time.
The York Hotel is very near Orchard Road
Perhaps it may be time for some refurbishment but having said that the hotel itself and rooms were adequate although we did notice a musty smell as we entered the hotel. Check-in was quick and we were soon on our way to our room.
There was plenty of choice for breakfast which was good and if taken in the restaurant added to the atmosphere of being on holiday but on the first day we were given a table outside the restaurant which had rather a utilitarian feel. Carriages Bar in the York Hotel was good and the Singapore Slings served there even better but beer in Singapore when you can find it is quite expensive. The hotel is only a short walk to the shops on Orchard Road which is where we wanted to be but if you're looking for elegance and superior surroundings visit Raffles Hotel and the museum there which was facinating and well worth a visit.
The most positive thing that I can say about this hotel is that its in a great loacion, just off Orchard Road. We stayed here for two nights on our way back to the Uk. We had a room on the top floor, the 13th, it was clean, large and spacious but old and dated as is the hotel itself. The fire alarm went off during our stay at 0400hrs and, although it was a false alarm, it was chaos. After walking down 13 flights of stairs and standing around in the street for ages nothing seemed to be happening. Staff did not have a clue what was going on and did nothing to help or reassure their guests. Eventually people just gave up and went back to bed ! Breakfast at the hotel is basic as is the pool. there is also a charge of 126 Singapore dollars if you wish to keep your room for a late checkout. The York is functional but not luxurious and we would not return here.
Ok for the money
we stayed 3 nights at the York hotel on our way from Australia to Britain. The hotel is showing signs of wear and is looking a bit old and dated. The room was large and reasonably clean however there was a damp and musty smell. I overheard a couple of other guests request room changes due to the smell and uncleanliness of their room but I found apart from the smell, which wasn't too bad once we turned on the airconditoner, the room was ok. The location is good just a 5 minute walk to Scotts road, Orchard road and the MRT station. The hotel is on a bit of a hill which could be a problem for people who have difficulties walking or as I found a bit hard after a full days shopping and armfulls of bags. Would I stay there again?, I would have to say no. I would pay the bit extra per night and stay at a newer hotel. Accomodation in Singapore is so reasonable I would opt for a newer hotel.
Satisfying stay at the York Hotel
My family and I stayed at the York Hotel for 5 nights in February 2005 when we attended the Kenneth Copeland Ministries Singapore Victory Campaign. Being Malaysians, we were entitled to the Rest & Relax package promotional rates which really suited us since we had 2 small children. This is a 4-star hotel and there was nothing pretentious about the hotel and it just does what a hotel is supposed to do - provide good accommodation in a nice, friendly, comfortable, clean and cosy environment. The service was quite good and the hotel personnel were friendly. Special mention must go to Mdm Helen Gouw, the hotel's sales manager who made us feel very welcome. She even bought a soft toy for our baby girl.
I can't really fault the hotel except the carpet in our Tower Suite Room. When we first checked into our room we found that the carpet felt rather dusty and one of the blankets was stained. I told Mdm Gouw about it and she promptly sent someone to rectify the problem. We were subsequently told that the carpet is quite old but they do vacuum the carpet daily. So perhaps York Hotel should consider changing the carpets in all the Tower Suite rooms.
Overall, we were pleased with our stay at the hotel. The swimming pools (adult and kids) were nice and clean. The complimentary buffet breakfast was quite good. The location is just a 5 minute stroll to either Scotts Road or Orchard Road. All in all, we felt that it was value for money.
Wonderful stop over!
We stopped over in this hotel for two nights on our way to Australia. It has a great location, and very friendly staff. The hotel is very grand and breakfast is fantastic!!! Lovely facilities, I would highly recommend it!
TripAdvisor Reviews York Hotel Singapore
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