Hotel Vertigo

Address: 940 Sutter Street, San Francisco, California, 94109, United States | 3 star hotel
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This 3 star hotel, located in the Downtown area of San Francisco, is near Open Top Sightseeing, Grace Cathedral, The Vampire Tour of San Francisco, and Juan Bautista de Anza National Historic Trail.
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    TravelPod Member ReviewsHotel Vertigo San Francisco

    Reviewed by valkonet

    Fine hotel

    Reviewed Mar 25, 2014
    by (2 reviews) Culemborg , Netherlands Flag of Netherlands


    This review is the subjective opinion of a TravelPod member and not of

    Historical Traveler Reviews Hotel Vertigo San Francisco

    Would not go back or recommend!


    I didn't believe these reviews when I read them. I booked a room with a queen size bed at this hotel. When my finance and I arrived for a romantic getaway we found that they did not have our room with the queen size bed reserved. Instead they had a choice between a room with two twin beds or a room with a king bed for an extra $15 US per night. We took the king but when we got to our floor, we noticed an absolutely awful smell. Our room smelt even worse! My fianc? was sick and thought at first that he was getting a cold before we realized it was the effects of the dust and mold. He had to purchase allergy medication to get relief from headaches, drowsiness, sore throat, coughing and sneezing. The hotel is basically infested with mold and should be shut down for health purposes. Also during our stay the towel rack broke, and dresser drawer handle broke, the fridge was temperamental and worked when it felt like it. The window almost broke while we tried to open it, the view from the hotel is an unattractive run down apartment and the breakfast was recycled everyday. We did the best we can to enjoy our getaway?. We spent most of the time out of the hotel and touring the beautiful city. Enjoy San Francisco and all it has to offer, but just not at The York. You can get better quality for about the same price elsewhere.

    Not great


    I knew I was booking a less expensive hotel but I thought that meant smaller, fewer services and amenities, not an ideal location. What I got was not "great" as other guests have reported but something less than great, I would describe it as... tolerable. The staff was very friendly but the hotel has problems. There was mold all around the window sills and on the walls on either side of the windows. The room smelled and we left the windows open while we were there. During breakfast, which is served in the lobby, there was a couple laying on the lobby couch cuddling and kissing in their pjs and bare feet. We thought that was very strange and not a bit "great". We did not complain to the staff about the room or the breakfast show because...well...both were quite obvious. Needless to say, we won't go back.

    This is the Empire Hotel from Alfred Hitchcock's 'Vertigo'


    For any movie trivia fans, the York Hotel was formerly known as the Empire Hotel in San Francisco where Kim Novak and Jimmy Stewart would rendevous. Although the interior shots were recreated on a Hollywood sound stage, all of the exterior location scenes from the movie Vertigo were filmed here. The famous green neon "Hotel Empire" has unfortunately been removed since the hotel has changed hands, but this is a great place to stay for anyone who loves Vertigo.

    Best of both worlds


    How many people stay in a hotel in the city they grew up in? I did because the York gives you the best of both worlds.You are in walking distance of the best S.F.has to offer,yet not in the middle of any congestion.And the friendly staff makes you feel as though you've been friends forever.The live shows cannot be described in words,please experience one!We'll be back. Lou Lopez

    Loved the York!


    LOVED IT! Fabulous staff, charming & comfortable hotel and did I mention how wonderful the staff is? The York Hotel is an older, beautiful building with fascinating history that offers some fabulous jazz on the weekends. The rooms may be small in comparison to the bigger more modern hotels but what they lack in size they make up for in comfort and cleanliness. My reply to the others who commented, I stayed with my daughter for a nice long weekend and as a police officers wife I found the neighborhood safe and friendly and within walking distance of the tourist end of the city. If you are spoiled by room service and big overcorwded hotels where the staff never remembers your name, go to the Hyatt. But if you are looking for a European style hotel with the friendliest staff in town and charm that warms your heart the minute you walk in, this is your hotel!



    The first night we had to call 911 because someone had gotten shot right outside the hotel. The location was not safe at all. We were put in 2 rooms and both of the rooms had STICKY, SMELLY RUGS. The rooms smelled like poop. The closets were very dusty and my clothes got dirt marks from the closet. The lounge act kept us up late into the night.

    Considering that the hotel is affiliated with the lounge, the hotel should not be allowed to rent rooms and then run a cabaret act right beneath the rented rooms without warning its hotel clients; it absolutely frustrates the purpose of what the hotel-client paid for-- a room to sleep in overnight. We complained to them but apparently all the rooms are like that. We were so disgusted by the putrid smell of our rooms that we were scared to eat the hotel's free breakfast because the hotel was clearly very dirty with horrible business practices.

    Great music, great location, great hotel!


    I stay at the York Hotel every December when I come to SF for my annual vacation. The hotel is charming and well-maintained. The location is perfect -- within easy walking distance of Union Square, Chinatown and the cable car lines.

    But the real draw for me each time is the adjoining Plush Room, where some of the country's best singers perform on a regular basis. Paula West, Rene Marie and the INCOMPARABLE Wesla Whitfield are just some of the singers you will find booked at the York's Plush Room.

    On the whole, this is one "great deal" of a place to stay in San Francisco.

    Too Small and the Lounge music kept us up all night!


    The rooms at this hotel are TOO small. Its very hard to get around in the rooms. The noise in the evening time is almost unbearable (please bring earplugs).

    Nothing but trouble...


    As we pulled up to the York Hotel, I was immediately excited for the long weekend ahead because the more-than-less proximity to union square would offer us plenty of opportunity to feel the bustle of SF life in it's heart or get on some transit to head out. However, my excitement was to be curbed all weekend by the lackluster and even degrading service I was to receive by the York Hotel staff. The frontdesk attendant can only be described as terrible. How did she come to work as a hostess when she is so unhospitable? And the rooms made me think that the Hotel title was missing an "S" as in Hostel. At checkout, the same attendant made a line of guests wait painfully long and consistently with an attitude that made you know that you would not stay here again.The coup de grace was 8 months later, I received a delinquent parking citation that was evidence that the valet parking service at the hotel had illegally parked my vehicle on a city sidewalk.I have since visited the area again and found that there are plenty of other reasonable places to stay. I would recommend not to be fooled by the seeming bargain of the York.

    Great place to hang your hat. . .


    Spent 3 nights at the York in December 2002 and enjoyed my stay very much. The staff was very kind and helpful, the hotel itself is charming. The room was comfortable and clean - nothing "luxurious" but definitely nothing negative about it. The only downside is the elevator which, being slow, was a bit annoying to wait for during peak hours; then again it's an older hotel so one does need to compromise at times. The Plush Room seemed to be a fabulous show place; I didn't have the chance to see a show but it was busy each night I passed through the lobby. Good location, easy walking distance to Union Square, and easy to catch a cab, even when it was raining. I've stayed many places, ranging from economy to luxury hotels, and hands down this is one of the best moderate priced hotels I've stayed in anywhere.

    TripAdvisor Reviews Hotel Vertigo San Francisco

    4.00 of 5 stars Excellent

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