Hilton York

One Tower Street, York, North Yorkshire, England, YO1 9WD, United Kingdom | 3 star hotel
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Location

This 3 star hotel, located on One Tower Street, York, is near Jorvik Viking Centre, The Original Ghost Walk of York, Merchant Adventurers' Hall, and Yorvik Brass Rubbing Centre.
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Description

       

    Historical Traveler Reviews Hilton York

    What a disapointment - will never return

    from

    My fiance and I visited the Hilton York in Summer 2003 for a long weekend to celebrate our anniversary. Being a Hilton, I (naively) expected the hotel to be of a high standard - a little extra luxury. How wrong I was. Our room was poorly decorated and drab with wall paper peeling off the walls, the bathroom was mouldy and straight out of the 70's, and we had to ring reception for extra hangers as there were only 2 in the wardrobe and 1 of those was broken! I felt utterly disapointed and ripped off. I have written a letter of complaint but a year later and they haven replied - so it seems that their PR is as impressive as the rooms.

    You couldn't ask for a better location, but you could most definitely ask for better accomodation.

    How dare they call this a hotel!!! B&B would be too much

    from

    This hotel is a complete shambles. How they can call this a hotel I dont understand. I have stayed in many Hiltons but this must surly be the worst by far!

    We decided on this hotel due to the name and this is the onlyt thing this can possily trade on.. The standards are laughable.

    The General Manage Mr Worrell should be ashamed of his hotel!

    Enough said I think!

    Location, location, location ...

    from

    We stayed here in August 2004 as part of a tour so our experience may differ a bit. The hotel has a great location for tourists. That means a lot. But beyond that there is nothing remarkable about the hotel. It is completely ordinary. Rooms are quite small. Baths are even smaller. There is NO health club of any kind. The breakfast buffet is good value but the dinners were ordinary and the wine selection mediocre.

    Worste hotel i've ever stayed at

    from

    My friend and i stayed at the Hilton on the 13th to the 15th Aug: 04 The food was not up to much, my steak was that over cooked i couldn't even cut it. The so called restrant was more like a caffateria, not table cloths, no napkins or place mats. the room was very small and for 193 per night i was discusted, and i will never use it again.

    Hilton hotel - said to be "tired" but now awake!

    from

    A short break at the Hilton, York - no leisure facilities and previous review that said the hotel was "tired" so not expecting too much. However, very pleasantly surprised with a now "wide awake" hotel - excellent food for the inclusive dinner on the first night - beef wellington to die for!! Staff friendly and attentive, everything you needed in the room - so often you have to phone housekeeping for hairdryers etc.- but everything was there in the room.- and all in working order!

    Hotel ideally situated within the old city walls; we parked the car in the hotel car park and left it there the entire time.

    Some queing for main attractions but hey, what is the rush?

    Excellent package and higly recommended.

    Bad value

    from

    Everything about this hotel - from the room furnishings to the service - is tired, old fashioned and unimaginative. When you pay 155 pounds (in advance, non returnable) for a 'deluxe' room, you expect something above average, but this place contains no pleasant surprises whatsoever. More of a business hotel than a leisure hotel. The one redeeming feature is the central location.

    Worst Hotel We've Ever Had

    from

    My husband and I stayed there on December 26 (which is a UK holiday) on our way back from Scotland. We booked a "delux" room, which was quite exensive (BGP 170 per night) - in fact more than we paid at the Waldorf Astoria(also a Hilton hotel) over the summer.

    Although the location was very good, we found everything else lacking.

    As a supposedly 4* Hilton and considering the cost, we expeceted something a little luxurious. We found the overall decor and the room decor tired, dated and a little shabby. The "deluxe" room was small, and looked liked it hadn't been redone in about 20 years. The bed and pillows were of low quality.

    Worst of all, we found the staff unhelpful. When we checked in, we were told that pretty much every restaurant in town was closed and theirs was too (???). They didn't know what might be open. Rather than offering to call around, they directed us to walk around town to see if we could find anything, oh and room service would only be abvilable until 9 PM (rather then 24 hours as normal).

    We have never felt this ripped off by a hotel. It would have been OK if this was 3* and about half the price.

    Not so hot

    from

    My wife, 3 year-old daughter and myself, stayed in this hotel for 4 days in December 2002. We had a couple of complaints which we felt strongly enough about to write to the hotel management about after our stay.When I booked our stay with the hotel directly with Hilton in May 2002, I made it clear that car parking was a major factor in our choice of hotel as we did not intend to drive at all during our 4-day stay. I was told "No problem Sir, we have limited car parking in the basement and you can book this for a fee of 10" - which I did. When we arrived, we were told by the receptionist that there were no spaces available but we could park in the car park opposite "until 17:00 and then the car park is free until 08:00 the next morning". When I pointed out that we had pre-booked a space she said "you must be mistaken - pre-parking booking is not possible at this hotel". We eventually got a space after I raised a great deal of fuss and I had paid the 3 hour charge at the car park opposite from my own pocket.The other thing was the cleaning of the rooms. Yes, the bed was made each evening and the towels changed, but on the last night we found a used condom behind the dresser ! When we pointed this out we were promised "an investigation" Obviously the rooms were not being cleaned properly. On the plus side, it is undeniable that the location in York City Centre is unbeatable. The staff were friendly although a lot of the waiters appeared to be foreign students, some of whom had only a slightly better than basic grasp of English.As a visitor to York every December for the past 5 years, I will not be staying at this hotel again and I cannot recommend it a value for money venue.

    Great Location

    from

    Super location in this wonderful city. Rooms fine, if on the small side. Restaurant is very ordinary - don't eat there; there are plenty of great restaurants in York. Limited car parking, which is charged for. Very pleasant staff.

    Expensive

    from

    I used to use this hotel when it was a Stakis and not had any complaints (I used to lodge there four or five times a year) and I can it was reasonably priced (50 approximately per room).

    It then changed its name to Hilton and done absolutely nothing to the interior except charge extortionate room rates (typically 130) per room. By the way I stayed in the same room as I had done when it was a Stakis. They never ever reduce their room rates for special deals.

    It is a very good hotel and I have no complaints where the staff etc is concerned. They are very helpful and it is very clean.

    I feel that you can get a decent hotel (York Moat House) which I now stay in for a lot less.

    TripAdvisor Reviews Hilton York

    3.50 of 5 stars Very Good
     

    Travel Blogs from York

    Scenic Day 19

    A travel blog entry by jas20j on May 18, 2014

    3 photos

    Day 19: Edinburgh - York


    Today we left the Scottish borders regions and headed back into England where we made a brief stop at Heddon on the Wall to have a look at Hadrians Wall. The wall was built by the Romans almost 2000 years ago and was the most strongly defended frontier of the Roman Empire. The walls remains are now a World …

    Polly's Adventures in York and Northumberland

    A travel blog entry by pollys.progress on Aug 11, 2014

    8 photos

    Last day in York. We walked along Bishopthorpe Road towards the city. We passed the old Terry's Chocolate factory. This beautiful building is now being turned into offices and flats, the land is being redeveloped for housing and the estate is called The Chocolate Works, rather apt I thought, I wonder if the houses will look like chocolate boxes. �� We visited York Minster which is the largest gothic cathedral in Northern Europe. It has the ...

    Goodbye Scotland... Hello England!

    A travel blog entry by jsafnuk on Jul 08, 2014

    1 comment, 7 photos

    ... made our way to watch the World Cup game in a local pub. What an experience that was! Everyone was cheering and yelling, especially with that game that ended in a 7-1 Germany win against Brazil. It was the worst loss in World Cup history. Interesting facts: When it rains, it pours The minster costs £20,000 a day to run The creator and maker of kitkat is in York There are tons of Canadian ...

    The Tidal River Ouse

    A travel blog entry by clarecy on Jul 02, 2014

    5 photos

    ... as with other locks onto a tidal stretch to come out with a lot of revs to help with the steering control, save it for the bridges!". I see what he meant, the river is flowing pretty fast, so we are already doing twice the normal cruising speed circa 7/8 knots and there are two big bridges right in front of us. Power is needed to control the boat to make it safely through the arches with cars ...

    Beale Lock to Selby

    A travel blog entry by clarecy on Jul 01, 2014

    2 photos

    ... a "duck weed" issue on the Selby Canal but were surprised on how much there was and how green it was, it didn't look like there was a canal at all, under the luminous green covering.
    Selby is a very pleasant small town and we moored in the basin at the junction with the River Ouse, well placed for our for our early set off time with tide on the way up to York ...