York Hilton

My fiance and I visited the Hilton York in Summer 2003 for a long weekend to celebrate our anniversary. Being a Hilton, I (naively) expected the hotel to be of a high standard - a little extra luxury. How wrong I was. Our room was poorly decorated and drab with wall paper peeling off the walls, the bathroom was mouldy and straight out of the 70's, and we had to ring reception for extra hangers as there were only 2 in the wardrobe and 1 of those was broken! I felt utterly disapointed and ripped off. I have written a letter of complaint but a year later and they haven replied - so it seems that their PR is as impressive as the rooms.

You couldn't ask for a better location, but you could most definitely ask for better accomodation.

This hotel is a complete shambles. How they can call this a hotel I dont understand. I have stayed in many Hiltons but this must surly be the worst by far!

We decided on this hotel due to the name and this is the onlyt thing this can possily trade on.. The standards are laughable.

The General Manage Mr Worrell should be ashamed of his hotel!

Enough said I think!

We stayed here in August 2004 as part of a tour so our experience may differ a bit. The hotel has a great location for tourists. That means a lot. But beyond that there is nothing remarkable about the hotel. It is completely ordinary. Rooms are quite small. Baths are even smaller. There is NO health club of any kind. The breakfast buffet is good value but the dinners were ordinary and the wine selection mediocre.

My friend and i stayed at the Hilton on the 13th to the 15th Aug: 04 The food was not up to much, my steak was that over cooked i couldn't even cut it. The so called restrant was more like a caffateria, not table cloths, no napkins or place mats. the room was very small and for £193 per night i was discusted, and i will never use it again.

A short break at the Hilton, York - no leisure facilities and previous review that said the hotel was "tired" so not expecting too much. However, very pleasantly surprised with a now "wide awake" hotel - excellent food for the inclusive dinner on the first night - beef wellington to die for!! Staff friendly and attentive, everything you needed in the room - so often you have to phone housekeeping for hairdryers etc.- but everything was there in the room.- and all in working order!

Hotel ideally situated within the old city walls; we parked the car in the hotel car park and left it there the entire time.

Some queing for main attractions but hey, what is the rush?

Excellent package and higly recommended.

Everything about this hotel - from the room furnishings to the service - is tired, old fashioned and unimaginative. When you pay 155 pounds (in advance, non returnable) for a 'deluxe' room, you expect something above average, but this place contains no pleasant surprises whatsoever. More of a business hotel than a leisure hotel. The one redeeming feature is the central location.

My husband and I stayed there on December 26 (which is a UK holiday) on our way back from Scotland. We booked a "delux" room, which was quite exensive (BGP 170 per night) - in fact more than we paid at the Waldorf Astoria(also a Hilton hotel) over the summer.

Although the location was very good, we found everything else lacking.

As a supposedly 4* Hilton and considering the cost, we expeceted something a little luxurious. We found the overall decor and the room decor tired, dated and a little shabby. The "deluxe" room was small, and looked liked it hadn't been redone in about 20 years. The bed and pillows were of low quality.

Worst of all, we found the staff unhelpful. When we checked in, we were told that pretty much every restaurant in town was closed and theirs was too (???). They didn't know what might be open. Rather than offering to call around, they directed us to walk around town to see if we could find anything, oh and room service would only be abvilable until 9 PM (rather then 24 hours as normal).

We have never felt this ripped off by a hotel. It would have been OK if this was 3* and about half the price.

My wife, 3 year-old daughter and myself, stayed in this hotel for 4 days in December 2002. We had a couple of complaints which we felt strongly enough about to write to the hotel management about after our stay.When I booked our stay with the hotel directly with Hilton in May 2002, I made it clear that car parking was a major factor in our choice of hotel as we did not intend to drive at all during our 4-day stay. I was told "No problem Sir, we have limited car parking in the basement and you can book this for a fee of £10" - which I did. When we arrived, we were told by the receptionist that there were no spaces available but we could park in the car park opposite "until 17:00 and then the car park is free until 08:00 the next morning". When I pointed out that we had pre-booked a space she said "you must be mistaken - pre-parking booking is not possible at this hotel". We eventually got a space after I raised a great deal of fuss and I had paid the 3 hour charge at the car park opposite from my own pocket.The other thing was the cleaning of the rooms. Yes, the bed was made each evening and the towels changed, but on the last night we found a used condom behind the dresser ! When we pointed this out we were promised "an investigation" Obviously the rooms were not being cleaned properly. On the plus side, it is undeniable that the location in York City Centre is unbeatable. The staff were friendly although a lot of the waiters appeared to be foreign students, some of whom had only a slightly better than basic grasp of English.As a visitor to York every December for the past 5 years, I will not be staying at this hotel again and I cannot recommend it a value for money venue.

Super location in this wonderful city. Rooms fine, if on the small side. Restaurant is very ordinary - don't eat there; there are plenty of great restaurants in York. Limited car parking, which is charged for. Very pleasant staff.

I used to use this hotel when it was a Stakis and not had any complaints (I used to lodge there four or five times a year) and I can it was reasonably priced (£50 approximately per room).

It then changed its name to Hilton and done absolutely nothing to the interior except charge extortionate room rates (typically £130) per room. By the way I stayed in the same room as I had done when it was a Stakis. They never ever reduce their room rates for special deals.

It is a very good hotel and I have no complaints where the staff etc is concerned. They are very helpful and it is very clean.

I feel that you can get a decent hotel (York Moat House) which I now stay in for a lot less.