Yambu Grand Hotel Kashgar

North Park of Westen Region Square Kashgar, Xinjiang Uygur, 844000, China

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TravelPod Member ReviewsYambu Grand Hotel Kashgar

“Hostile receptionist”

roeby-en-ine 9 contributions
Boxtel, Netherlands Flag of Netherlands
Aug 28, 2011

The general manager of the Yambu 'Grand' Hotel may be a fine man, or so we've been told, but he's a poor people manager.

On our first night there, we had no hot water for a shower and no internet connection. The hot water was fixed by noon the next day, when we were moved to another room anyway to find an internet connection. We had to move three more times, and then the staff gave up. So we took our laptop to John's Information Cafe, two streets away, where we enjoyed a perfect wifi connection, some drinks, and their excellent information on trips around Kashgar.

For our trip to Hotan, though, we chose the travel services of Abdul Wahab, whose brother Abdullah runs an office in the lobby of the Yambu Hotel (we were well pleased with this tour).

When we checked out after three nights at the Yambu Hotel, a very unfriendly receptionist claimed we had never complained about anything, even though one of her colleagues had spent hours with us looking for an internet connection and several housekeeping staff had worked on the hot water issue. We had also complained about the room key not working several times, and we had complained via Elong.net (who had called the hotel manager) about the internet connection. When we pointed this out, the receptionist changed tactics and decided to ignore the hot water and room key issues, while stating the internet problem was caused by our laptop. She did not take up our offer to go to John's to prove the laptop was fine, and shouted down her manager on the phone who was trying to soothe things. When we gave up trying to get a discount for our trouble, we were stopped from leaving by another staff member who thought we had taken a picture of the receptionist. He only let us go after 20 minutes when we signalled a police officer.

All in all, a nasty experience at a pretty crappy hotel.

This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

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ORIGINAL ENTRY WITH ALL PICS IS HERE
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