Wyndham Jacksonville Riverwalk
How has this hotel rated in the past?
- Free High-Speed Internet
- Swimming pool
- Room service
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Historical Traveler Reviews Wyndham Jacksonville Riverwalk
Where to begin? With the toilet. After arriving in my room very late at night after a long flight, I used the facilities, only to discover that not only did the toilet not flush, but that the handle lay on the floor and there was only a corroded hole where the handle should be attached. I had to flush the toilet by removing the tank cover and reaching my hand inside the tank. After I washed my hands, I pulled down a towel to dry them, and the towel bar came down with it. When I went to unpack my bag, the room was so dark (only one desk lamp with a 60 watt bulb and a bedside lamp with space for 2 bulbs but containing only one 60 watt bulb) that I had great difficulty seeing what I was doing. I called the front desk to report these problems, and they politely apologized and assured me that all would be fixed the next day.
The next afternoon the toilet was repaired (but poorly, and the handle fell off again on the fourth day); the towel bar was merely propped up again on its loose bracket and continued to fall down (I finally just left it on the floor, and I chose not to hang my wet towels on the badly corroded shower curtain rod); and no additional lamps or even light bulbs were forthcoming, despite two additional requests (and promises).
Once daylight arrived, I could clearly see the stained carpet and furniture, and the filthy air vents on the AC/heating unit. The security latch by the door was missing a bolt and hung loosely. Even the guest services binder was stained, tattered, and broken. I also noticed that the phone had the wrong room number printed on it. I set up the provided ironing board to iron a shirt, but decided against it after noticing that the faceplate of the iron was corroded and would almost certainly ruin any clothes that it touched. (By this point I'd given up reporting problems to management). Housekeeping was a joke: Dirty cups and glasses either left in place or moved on the counter (but never cleaned or replaced); empty shampoo bottle left on its side and not replaced; surfaces left undusted; and that pesky towel bar repeatedly returned to its loose wall bracket (only to fall again) but never properly repaired.
I requested a move to one of the renovated rooms and was informed that only the rooms on the first floor (of five floors) had been renovated, and none of those were available. (The other floors are scheduled for "eventual" renovation).
On my last morning I was billed for over $50 in long distance calls that I never made. (I use my cell phone exclusively for all calls, except for calls to the front desk). The front desk did cancel the charges.
Finally, as a Wyndham-by-Request member, I had requested a 2 pm checkout (and our entire group had requested and had confirmed a 1 pm checkout). Nonetheless, all our room keys ceased to work shortly after 12 noon. I came down to reception and they issued me a new key, which also did not work. When they offered to give me yet another key, I declined, as I was now running late for my flight, and I insisted that someone accompany me to my room and let me in. The front desk clerk called maintenance and told me that they'd meet me at my room immediately. I had my doubts (reasonably), and fortunately a manager offered to accompany me up and let me into my room. About 10 minutes later, as I was leaving my room to catch my airport shuttle, the maintenance guy arrived. Had I waited for him, I would have missed my flight.
I was in Jacksonville for a business meeting, and the hotel catered our breakfasts and lunches. After the first day, many of our staff walked to Starbucks and paid for their own breakfast, rather than face the dismal food and beverage offerings of the hotel. Our organization has vowed to never return to the Wyndham Jacksonville.
This hotel is literally falling apart and badly in need of renovation and new, competent management.
Worst Place I've Ever Stayed
The Hotel is well manicured/maintained on the outside and the first floor. Problem begins after leaving the first floor. You're left with a feeling that you've been duped and somehow you've entered another hotel.
My bedding was never changed during my 5 day stay. Housekeeping allowed dishes/trays to sit on the floor in the hallways for over 4 days until I called to complain. When I complained they only picked up the dishes outside of my room not the dishes that were sitting since I checked in. Mid week neither my key nor several of my co-workers keys gained us entry to our rooms. Messages left at the front desk for me were never given to me. I can assure you that the list goes on and on.
This was the worst Hotel stay I have had in my 44 years and I would never in a million years stay there again.
This location is operating under the umbrella of the Wyndham Hotel but I can assure you that the location is not living up to the standards I'm use to with the Wyndham (unless Wyndham is changing their standards).
Car stolen from parking lot
Be sure to park under the security camera. Our car was stolen plus several others were broken into. To top it off the secuirty people at the hotel merely "helped" by calling 911. They never volunteered info like they had secuirty tapes for the police, there was a rental car service inside the hotel, where to purchase a new car seat nor did they give us a private area to conduct our business even though we had a baby and family members crowding up the lobby making frantic phone calls to insurance companies, rental car services, locations to find a new baby car seat (early on a Sunday morning), etc. We were with a large wedding party and our group had spent a lot of money with them that week-end. I'm sure none of us will return there!
We called corporate to complain and we got no sympathy. They registered our complaint but did not take our name.
Not as bad as i had feared
After reading the reviews on tripadvisor I was a bit weary of this hotel but as we had booked online our room was non refundable. Upon arriving I was pleasantly surprised! The atrium is now decorated tastefully and the front desk staff were wonderful. We were in town for a convention and the location made it very easy to catch the tram to the convention center. The bartenders and room service were wonderful and prompt. The room we had was river front and a suite definately worth the money! I have stayed at many Wyndhams and while this was not the best (it is still under construction for rennovation) it is certainly not as bad as i had feared.
I would definately recommend this hotel to anyone in the area, and also to dine next door at the Chart House the food was incredible!!!!
Beware!!!! Turn Back!
We booked the hotel because it was on the river and nearby Jacksonville University (the reason I was in the area). We walked in and the smell alone was reason enough to leave. The hotel was (and still is) in the middle of a transfermation from a Radisson, and construction was unavoidable. The paint is chipping everywhere, the carpet is offial, the atrium is vacant and ugly, and the staff were the most unhelpful people in the city of Jacksonville. There was a huge rap convention going on and the hotel was full of "thugs" and loud music. The room was very, very small and most rooms don't have any view of the river at all, in fact most face the parking lot or the back side of the Wachovia tower. The room rate was unrefundable, but after enough complaining we got our money back and headed to the HYATT which was amazing in every way possiable. Please reconsider this hotel, please.
Great Location/ Good Value
After viewing reviews of this hotel I booked directly, as it was for a very personal funeral and I had questions.
Staff , front desk were impeccable. fast and easy. My key did not work so they sent a bellman up with me and who offered ice. They gave me a river view and a friend a balcony although we did not pay for them. The lobby is very large and spacious . The bar was open until late and served food. That was my only frustration. At shift change my food order was mishandled and after 45 minutes to fifty I left without the quesadilla.. How long does it take for melted cheese and spinach on a tortilla???????/ So I walked next door to the Chart house for clam chowder and a crabcake. Very good. The river and fountains were so beautiful. View of the bridge. Lots of restaurants close by. Great value. Clean and they are steaming the tiles in the floyer, really dressing it up....... They did not make up my room while I was gone ( from 9am-3pm) the gals offered to but I was grieving and just asked for fresh towels. I felt safe there as I was traveling alone.
Go before they raise the price! It is a fair $ value
Not in Good Shape!
Recently stayed for conference. Location is terrific for accessing Jacksonville. It is clear that the Hotel is privately owned and not a "corporate" Wyndham. 1st room had a chipped toilet, stained carpet and stained desk chair..and I'm a "Wyndham by Request" member. Management promptly moved me to a "better" room with only a small stain on the desk chair. Phone had to be repaired twice during stay, resulting in a missed wake-up call. The hotel did not appear well-kept or up-to-date, although the beds were new. Hotel restaurant is buffet only for breakfast and closes early after lunch. Front desk staff help depended on who's at desk...not consistent. Business Center is non-existent and comprised of a computer with a worn-out keyboard wedged in the wall/closet. If you have a choice, take another pick.
Re-birth of a great hotel
Recently spent 4 days at a reunion at this hotel, which was previously known as the Raddisson. There is a transformation and a upgrading period now going on and the new management will bend over backwards to make your stay as pleasureable and enjoyable as they can. The new pillow top mattresses and pillows make for a very comfortable and restfull night after a long day. The manager and people on the front desk will take a real concern to make sure you are satisified. Rooms are large and comfortable. There is a breakfast buffet in the morning, a little pricer than what it's worth, but good. Even though there is a reataurant in the hotel- after the breakfast buffet, food is still available only through room service. The hotel is located in downtown Jacksonville and other restaurants and tourist attractions are closely nearby and can be reached by taking a 2-3 minute ride on a small skyway train, at a cost of .35 a person. Plenty of fee parking is available at the hotel. Also, interstate entrances/exits are nearby. Although my next trip to Jacksonville is a couple of years away, I'm looking forword to staying there again. Others would not be disappointed staying here.
Great Beds..Great Location
Loved the location of the Wyndham. South side of river across the street (walking distance) to Mortons Steakhouse. This helped with entertaining of clients.
The hotel just replaced all of the beds and I must say the new beds are AMAZING. It was probably the best night sleep I have had in a hotel in a long time.
I would definately recommend this hotel.
Showing sign of Improvement
I recently stayed at this hotel for a large conference. At first there was a problem finding my reservation and the reason that was given was that they had just changed ownership (Radisson to Wyndham). This was no big deal since the girl at the desk was very polite and simply signed me up for anopther room. It is quite obvious that this hotel is in the process of being rennovated. According to the front desk, all the beds have been replaced and the vanities have all been redone. This is quite impressive since I think they officially changed ownership only a week ago! From what I could see these things looked pretty new. Also the staff was really pleasant and helpful every time I needed something. If you do end up staying here make sure to ask for a room with a balcony. Only some rooms (the 5th floor I think) have them and it was a great view from above.
On the down side: I had some stains on the carpet in my room and there was a bad smell (think gym shoes) in some of the elevators. The pool looked nice but there was no hot tub!!
Overall I enjoyed my stay but this was not the nicest hotel. Give Wyndham some time and I have a feeling that it will be beautiful again.
TripAdvisor Reviews Wyndham Jacksonville Riverwalk
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