Looks are deceiving

It was the first time I purchased a "Vacation Package" through Priceline, and I did not even think to look for reviews of this hotel. I saw that it was considered "3 stars" and that was enough for me.

The Wyndham Riverfront looks great upon entrance! It has a great waterfall and nice employees. I was given a room on the 2nd floor and since it was so hot out, I decided to stop at the vending machine to purchase water. All 3 buttons were SOLD OUT, so I opted for a Dr Pepper, but Sprite came out instead. By the way, Sprite was the ONLY option my ENTIRE 5 day stay and water was never refilled! The tap water came from the Mississippi River. Needless to say, I went home dehydrated!

Upon entrance of my room, it looked really nice, but later I saw the icky shower curtain, dirty tile under the sink and big stain on the ironing board.

Included in the toilettries was lotion, but only enough for one use. I left a note for an extra lotion on the bathroom counter. The note was gone, and no lotion was left.

The third day I was there, the room was not cleaned by housekeeping. I let that one slide since, I had a clean towel for the next day. The forth day, I left the room at 10am and returned at 430pm, to find the room was not cleaned for a SECOND DAY! I was furious and went to the front desk (since the directions on the phone to the front desk did not work!). A woman did a quick "pickup job" and said she was done. Vaccuming had not been done since before my arrival.

On the 5th day, a NEW housekeeper came in, and THREW away some of my items laying outside my makeup bag! The items were tucked on the side against the bag and the wall on the bathroom counter. I didn't notice they were gone until I had to use them. Needless to say, my PURCHASED water from the corner store was also THROWN away!

With all the negatives, there were some positives. The location was great for anyone who doesn't mind walking and whos likes to shop (directly across from a very nice shoppong mall). Also, the food at the Food Court in the mall was GREAT. After 5 days of spending money at some over-priced, under cooled, restaurants, the mall has excellent air conditioning and a great view of the Mississippi River. The food is NOT typical CHAIN food, and was all great!

If the employees/ management, could get their act together, the Wyndham Riverfront would be a perfect hotel in New Orleans!

Disappointed

My stay at the Wyndham Riverfront was disappointing. The lobby looks great, makes you think you are checking into a nice hotel. However, our room was a different story. The carpet was very dirty, the tile in the small bathroom needed to be replaced. We could only see out of one side of our 6th floor window because what appeared to be steam was covering the other half. It could not be wiped off from the inside. The ice machine was down all four nights. The staff was not courteous. We asked the concierge to schedule a taxi to pick us up the morning of our departure. No taxi had been scheduled. Fortunately we were able to call one and get to the airport on time. I could go one about the staff but I'm probably out of space. I will not stay again, nor will I recommend it to anyone.

Did not like anything about the place

Front desk workers were a joke. Our key did not work and had to be re-keyed. The room was dirty. Not vaccuumed in the 4 days we were there nor did it appear to be dusted. We were quite dissappointed and will not be back.

Good location at a good price

Stayed one night, December 12, 2003. We chose this hotel because of its downtown location and proximity to the cruise terminal...we left on a Caribbean cruise the next day. The hotel is in a very central location - right across the road from Riverwalk. We had a bit of a wait to check in, but we were early and it was not yet check in time. The front desk attendant had us sit in the beautiful lobby and the soft leather chairs were so comfortable that I didn't want to go to my room when it was ready! The room itself was a bit dated, with a few stains on the carpet - but it was very clean. The mattress and pillows were HEAVENLY. By far the most comfortable I've found at any hotel. All in all, this is a great hotel if you're looking for a convenient downtown hotel that won't break the bank.

Disappointed

This hotel is advertised to be a 4-star hotel. Our experience was, in this regard, disappointing.One of the big problems we encountered was there was NO PARKING provided by this hotel and we were not informed of their $25/per day 'valet parking' option until we checked in. When asked about the location and security we were told it's 'a few blocks away and it's secure' - no details about where they take your car and when pressed they admitted that there is actually no one watching the vehicles. We ended up visiting some of the other hotels within walking distance and found covered parking within a couple of blocks away for $8/day with a programmed card entry.Another disappointment was the cheap room. The wall paper was actually peeling off in a few places, no fridge, no ammenities you'd expect from a hotel of this caliber. Heck, we even had to ask for another cheap plastic trash can. The TV was a 12" model. and the view we had was of a concrete wall. Again, not what you'd expect from a '4-star' hotel. The continental breakfast was sparse, food went fast, was cold and wasn't replinished. All in all, we'd have to say the location was OK for walking to the riverfront but the hotel is not actually on the riverfront and has no view of the water.Our advice: shop around and avoid this one. You can do better.

Wyndham near the french quarter

we stayed at the wyndham and found it totally wonderful!! beautiful, clean rooms, nice people and walking distance to the french quarter and walking distance to the excursion steamship. walk across the street and you can go to harrah's casino. we had a wonderful time and the view is fabulous!

Very Classy Hotel

We had an excellent experience at this hotel. The service was great and the rooms were gorgeous. Not to mention that it was footsteps away from all of the family attraction sites!

Best deal in New Orleans

This hotel is not as big as some of the monsters around the riverfront area,but the location is great and the service and attitude was a pleasent surprise.Room was big.but bathroom was a little small for room size. Price was reasonable, however .Very responsive bell service.

Convienient to mall and riverfront streetcar. Don't hesitate to book.

Enjoyed staying at the Wyndham

Unusual arrangement with reception area on upper floor, but beautiful lobby, and a very nice room. Good location, near Harrah's and Aquarium of the Americas.

Loved the location

Excellent location as other reviews will testify. Front desk service was below average and our room on arrival was not ready at 5pm. This hotel does not seem to handle large parties unless they arrive after 6pm! With regard to attentiveness in the lobby and courtesy opening of main doors?? FORGET IT!!