Wyndham Cleveland at Playhouse Square
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Historical Traveler Reviews Wyndham Cleveland at Playhouse Square
Overall nice place!
Just came back from staying at the Wyndham. Classy looking place from outside, just as nice inside. The staff was great, very friendly, efficient and knowledgeable. Once we made it to our room, we realized there was no fridge. Called down to the front desk, and had one delivered to our room within 15 minutes. King size bed was comfy. For most part room was clean. They forgot to empty coffee maker from previous guests, but it was one of those coffee filter packs, so no biggy. We were meeting some friends, so went to the bar for a couple drinks, good prices, plenty of beer to choose from. Bartender was quick to serve, even though it was starting to get packed from a wedding reception going on somewhere in the hotel. We weren't real familiar with the area, so asked one of the night time front desk staff where to go. He recommended the winking lizard 1 block away. Great place! Kindof like a sports bar atmosphere. Friendly people. St louis ribs by the bucket are the best. Though, I would buy some extra sauce, cuz it was soooo good. Didn't eat in the restaurant at the hotel, looked kind of pricey and not a very big selection. We went to the American chophouse in the warehouse district to eat also. Another great place.
Parking is available on the side street behind the hotel, cheapest if you can get a spot on the street. Otherwise, you can choose from the parking deck also located on side st for $9.00 per nite, or valet parking $20.00 plus tip. But you do get in and out priviledges, so if you plan on coming and going alot, that might be worth it. Ordered room service, food very good, but a little cold when it arrived. And they only brought it on a tray, so we really had no place to sit and eat. Plus, I gave a $5.00 tip for a $13.00 meal, and was very surprised when I got the bill at checkout that it showed a room delivery charge and tip had been added to the bill without my knowledge. Oh well, live and learn. Would recommend this hotel and will most likely stay there again when I come back. Oh, for all you coffee lovers, Starbucks is right down the road as well, 1 block. Plus a nice little cafe across the street from there, where we had a cheap, but good breakfast. ($8.00 for two).
Who needs NYC when you've got Cleveland?!
Had a wonderful weekend mid January in Cleveland, of all places. We went specifically to see the Rock Hall, and ended up with a busy, fun, weekend in the theater district. This hotel is beautiful -- elegant lobby, bar and restaurant, but what made our stay memorable was the service!!! Every single experience with staff here was amazing. Check-in was friendly,efficient and quick, service in the dining room was friendly and above par, the bar was great, and even the nightwatchman was great... took me downstairs for a tour of the pool area when he saw I was dissapointed it had closed at 11pm. We requested a late check out, and when calling to the desk to inquire if that were possible.. the clerk asked ME what time WE needed to stay until.. rather than grudgingly giving us an extra hour as in some hotels. We were able to stay till 2:30, giving us time to enjoy the pool area before our flight. The pool is typical -- a good size, clean, and in a brightly lit lower area of the hotel, with a nice hot tub, a dry sauna (wonderful!), a couple of plants, and a few comfortable lounge chairs. A set of lockers, and bathrooms right there. Very nice and very relaxing. Only downside was that this is right next to the workout space, so there was occasional noise from the machines -- but a minor inconvenience. We liked the fact that it was a straight shot in the elevators from room to pool and gym.. you don't have to traipse through the lobby in workout gear or wet bathing suit. Our room was a King suite, which I assume we got for being new "wyndam by request members". HUGE room, HUGE. Nice sitting area with couch and second television. Standard hotel room -- a bit boring in decor.... several walls were not decorated at all.. and in such a huge room this can make it look a bit cold.. However, the amenities were great.. small fridge (a small fridge, to USE, not a mini-bar), coffee maker, a microwave, Golden Door spa bath amenities, and the bed and many pillows was almost as nice as the "heavenly beds" in the Westins. When becoming a By Request member (free online sign up- make sure you do this) you get "welcome gifts" upon arrival. I requested: Corona beer and cheese and crackers. Nice surprise when we checked in, there were two beers on ice, and a nice little package of cheese and crackers, plus a personalized welcome note awaiting us. We were 4 hours late due to flight delays, and still the welcome beers were cold. Nice, after a long day of flying! The bathroom was very standard.. not elegant, not brand-new, but perfectly adequate, with very nice fluffy towels, hairdryer,etc.... Could have been a bit cleaner, BUT, I think this is due to the nature of the older standard tiles, etc, and not actually 'dirty'... just slightly older looking. Again, this is very minor.
Dinner in Windsors was VERY good. Expensive, but, on a cold windy night it was nice to settle in to the hotel and have everything at your disposal.. nice bar, romantic dinner, and then relaxing in the hottub.
Location of the hotel is perfect.. We walked about 3 minutes to the State Theater and theater complex, to see Momix dance group. There was a PLETHORA of options as there are 4 theaters and 10,000 seats in that neighborhood -- these theaters are STUNNING --- just beatiful old restored theater district. We chose this area, since we thought it would be better to walk to our nighttime theater options, and take a cab to the Rock Hall since that was during the day. Rock Hall is a bit far away for walking, but was a $3.40 cab ride - not including tip. Cabs wait by the hotel often, and on one occasion the desk called for us and one arrived within 5 minutes. Also a 4 dollar cab ride to the "Warehouse" District which is the bar/restaurant/ shopping area of Cleveland. We attended the House of Blues Gospel Brunch Sunday morning, also a 4 dollar cab ride in blowing snow. On a nicer day it would be a good walk. There was a sign that the hotel offered a business shuttle to some corporate park, or business area on a regular basis. We were there for a weekend getaway and did not use that, but, seemed convenient for business travelers.
The hotel had a large wedding the Sat. night we were there, and other than some patrons in the bar after the wedding Sat, we would never have known they were there as we still had excellent service.
We received an amazing rate of $84 per night on the Wyndham 'web fares' program (pay upfront, no refunds). Otherwise, I think we would have received a rate of $99. The standard fare of hotel movies -- expensive at $11 for most, and in room "tv intenet" with a small keyboard, and easy instructions. This was about $12 for 24 hours of use) Overall, this was a very nice hotel, with all that you could ask for, and WELL worth every penny -- inexpensive as it was it would be worth more.
Good Value; Thin Walls
Couldn't beat the value for downtown - $68 + tax on Hotwire. Extremely courtious Valet, Bellhop, and Front Desk. $20 for Valet - just suck it up - $12 for self park is probably not worth the $8 savings. Very thin walls - the people on each side were not particularly loud, but we heard almost every conversation ... and something that sounded like a headboard banging the wall for about 45 seconds in the morning (started slowly, then faster, then done). Extermely limited Room Service menu - large breakfast selection, but not much else. The hotel guide was still advertising Sea World in Aurora, OH ... it was sold to the locals a while ago (the point is, the room service & area attraction guide need updating). The write-ups I read indicated a restaurant at the hotel ... there was no mention of a restaurant in any of the infomration offerred in the room. Never saw a restaurant, so I can't comment further (didn't look for it or ask about it either). Very small lobby; didn't check out the pool. Clean & comfortable, but we will probably stay in the suburbs next time.
The Wyndham Playhouse Square was great!
We stayed at the Wyndham from 5/21/04 through 5/27/04 while vacationing in Cleveland. The hotel was conveniently located in the theater district and within walking distance of most of the downtown sites. The hotel staff were very helpful and provided us with discount tickets to several downtown restaurants.
We found our best deal for the hotel room by calling the hotel. The reservationists have many discounts to choose from therefore it is important you tell them what clubs, etc. you belong to so they can give you your best deal. We used our Sam's Club card and was charged a total of $97 per night, including tax, etc.
As with most downtown locations cheap parking can be hard to find. During the evenings and on the weekends we parked on the street as we did not have to feed the meters. The hotel does have a self park/valet lot located across the street. Self park was $12 overnight and valet parking was $20 per day with in-and-out privileges. Check your bill for errors before checking out. We had $80 of valet parking that we did not use on our bill. The staff, without question removed the charges and reprinted our bill.
Looking at the big picture, the Wyndham Cleveland at Playhouse Square was a great hotel to visit and we would stay there again.
Had a pleasant stay here
We were here with a small business meeting and were very pleased with our stay. The location was very convenient to Cleveland's excellent theater district, but a bit out of the way (maybe a 15-20 minute walk) for some of Downtown Cleveland's other attractions like the Rock Hall, The Flats, or the Warehouse District. The rooms had some nice amenities like good internet access and a very comfortable desk chair. The food in the hotel dining room was above average and the catering staff went out of their way to make our meeting a success. Sometimes getting a taxi was a problem but I think that's everywhere in Cleveland and not the fault of the hotel doorman. The front desk staff were very helpful in providing good advice about things to do in Cleveland (and we were amazed how much there is to do and see here...) The front desk staff also deserves praise for even being polite to the very obnoxious couple from New York who were checking in before me!
The front desk staff (in the very tiny lobby area) was excellent.
Booked with Wyndham by Request, and received free internet and snack (although it wasn't what I requested, we enjoyed the wine and nuts none the less).
The downtown location is good, but views froma standard room ($100 AAA rate) were dull. TV quality and cable offerings were poor - room was pretty noisy with hall and plumbing echos. Easy walking distance to Gund Arena and theatres - R&R Hall is a doable walk for a nice day only.
Downstairs restaurant is pretty, but pricey for an ok morning buffet ($15).
Above average: staff, location Average: room, TV, restaurant
A friend and I stayed at the Wydham in October 2003 and had a few problems. First we got a non-smoking room that reeked of smoke. They moved us to another but the heater didn't work! The maintence guy was so great though. Called the desk and got us a room with a great view and then he insisted on moving our luggage himself. The bartenders downstairs were such cool people. Had lots of recommendations on places to eat and sights to see. Despite the room problems the staff was excellent! I would stay there again.
What an amazing hotel!
What an amazing night! I proposed to my girlfriend on Dec. 13th, 2003 and the Wyndam played a large part in my plan. They worked with me every step of the way to make sure everything was perfect. They upgraded us to a beautiful corner king suite on the 11th floor, over looking the theater district at no charge. They allowed early check in and late check out. Our ByRequest items were exactly as requested and anytime we called to the desk or room service for something it was promptly brought to our room. The hotel is beautiful, our room was beyond spacious, the staff was very friendly, and the prices are very reasonable (book on-line through their website for the cheapest prices.
My only complaint would be that the walls are a bit thin. We heard people in the halls late at night while we were trying to sleep. One qucik call to the desk put an end to that though. We will definitely be back, possibly even for our wedding reception!
Nice Hotel, No Fox News Channel
Overall nice hotel: Friendly staff, clean room etc...However, Parking was expensive ($20.00 valet), exercise equipment needed some upgrading, dinner was nice but on the expensive side, and the number one cable news channel (fox news) was not included on cable. Overall would recommend if having to stay in downtown Cleveland but if just passing through I'd recommend staying at "Courtyard by Marriot Willougby (quiet, reasonable and restaurants-Damon's-close by).
Nice place, great location
I've stayed at this Wyndham twice now, and really like it. Hotel itself is elegant on the inside, striking on the outside, providing one of the more interesting architectural designs in Playhouse Square. Nice rooms, and while Wyndhams can be hit or miss, this one definitely hit. Not the mention that there are great rates (under $100) if you're a ByRequest member (it's free) - you can get one of their "Webrates", which is prepaid and nonrefundable - and get a good deal. You also get "check-in amenities", which is basically whatever you request when you sign up on line (mine were cookies, a beer and gouda cheese, to give you an idea.) When I checked in, I requested a room upgrade and they have me a huge room on their top floor overlooking the square. Really nice place.