Sheraton Philadelphia Downtown Hotel
How has this hotel rated in the past?
- Shuttle bus service
- Swimming pool
- Room service
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Historical Traveler Reviews Sheraton Philadelphia Downtown Hotel
I agree: avoid the Wyndham Plaza
I stayed at the Wyndham Hotel at Franklin Plaza. Unfortunately I read the reviews too late, but I must say they are right. My room was very noisy (just behind the ice machine), and the staff unfriendly and not able to help. I also tried to leave my luggage for three days in the hotel while going on a week-end trip, but they told me that this was not possible. Taken all this, there is no reason why I should ever come back to a Wyndham hotel.
I stayed at the Wyndham Franklin Plaza in April 2003. After I settled down and went to the bathroom, I saw many moldy spots around the bath tub. I mentioned it to a supervisor who happened to be talking to a maid cleaning another room and requested that they take care of it the next day. Nobody came to clean it. When I checked out, I mentioned to the front desk, expecting to get a note in the mail to apologize for the problem and thank me for pointing it out. Haven't heard from them at all. Considering the rate my company paid, there's absolutely no excuse for moldy bathroom and shoddy service. I remembered also writing a complaint about another Wyndham in South Carolina, but received absolutely no reply! I guess they just don't care about the guests or their business!
Four Star Quality...Not
Expedia gave this hotel a four star rating. They should reconcider. The rooms were outdated and there was a stale odor in our room. Housekeeping did very little to clean the floors or remedy the odor. Check-In took 15 minutes and our bill was incorrect at Check-Out. Needless to say, we were disappointed in this hotel.
Avoid the Wyndham!
I've stayed here twice. Once for a personal vacation and once for a business convention. Both times I was treated rudely. The first time, they didn't even have my reservation, but I had the confirmation from the hotel so they had to give me a room. Wonderful. I got a handicap room which was supposedly non-smoking, but obviously not. Also, we had our car parked but were not informed of a charge for this until we checked out. The second time I had a better room, bt the wait at the front desk for anything was outrageous. There was never anyone at the concierge desk. And my co-worker called down to have tissues sent to her room (they are provided in the bathroom) but was told they don't have any!Dont' stay here. The Ritz is slightly more expensive, but I wished we had stayed there.
Rude people and out standing prices
I hunted down the so-called best price I could find. After there "taxes and fees". The price jumped another 20$. When I first arrived I was completely offened at the fact that I had to pay another 20$ to park. I dont understand why the parking wasnt included with my aleady too expencive room. The women at the front desk was very rude. Once up to the room. I find water bottles that say if you drink this we'll charge you 4$. Once I checked out the front desk lady was very rude and un-friendly. Every employee I came across was cold and rude. No one said good morning back to me. I smiled and got no responce. Hands down one of the worst hotels ive ever stayed in.
Overbook, busy, and staff was surly and unhelpful. Avoid if possible.
Worst stay ever!
There was hair in the sheets and bathroom! Room service took an hour and was cold when it arrived. Charges that were to be subtracted from my bill were never subtracted. This hotel spends more time on their glorified lobby than on keeping their guests happy.
I work for a multinational organization and have literally stayed in hotels from Mongolia (and there aren't many to choose from there) to Budapest and I can honestly say that the Wyndham Franklin Plaza was the worst hotel I have ever had. I was there for a popular Philly Road Race and the WFP was the expo hotel. The hotel was packed - which would be ok - except the front desk staff sucked. They couldn't give me directions to the race start and didn't even have a race brochure so they could figure it out. When I asked the front desk clerk for directions he told me he didn't know and it wasn't his job; no offer to help. The antiquated elevators were slow and overcrowded and it took me, my infant daughter and my senior citizen mother 20 mins. to get from the 3rd floor to the lobby to check-out (stairs were not an option with luggage, stroller, and small one). To top it all off - $24 for valet parking ($17 for self parking). I haven't paid that in NY or Moscow. Then the valet told me I'd have to get a receipt from the front desk before I could have my car - NOT MY PROBLEM!!!!
Plus the room was shabby and I don't mean shabby chic!
Wyndham Franklin Plaza - never again. I may just avoid Philadelphia all together.
Recently my family took a trip to Philadelphia. I found the Wyndham hotel to be the best priced and the most convenient to attractions.
I was pleasantly greeted by Angel who booked our room with a fantastic 18th floor city view.
Our room was clean, staff was excellent and they tended to every request we had.
The room service attendant was charming and made my son laugh.
The only glitch was the on-site restaurants did not have a children's menu. With the help of a very concientious door-man, (concierge was rarely there) we found a great spot within walking distance for breakfast.
The hi-speed internet was a deterent at $10 a day.
All in all, I would say money well spent. The hotel deserves A+ for location, cleanliness, staff courtesy and ammenities.
Avoid the Wyndham
I was a guest for 5 days at the Wyndham Philadelphia at Franklin Plaza during mid-April. Having just stayed for 5 days in a Hilton Hotel in another market for the same daily rate, I was struck by how poor the service was at the Wyndham. In just about every way, the service at this hotel is exceptionally poor. I waited in a line to check-in (15 minutes). The wait staff at both the lobby bar and the 1st floor restaurant were extremely poor. Any time I contacted the hotel operator whether it was to arrange a wake-up call or to order room service I typically waited for the phone to ring 20 or more times.
The quality of the maid service is another big issue. The Wyndham's maids seemed to go out of the way NOT to clean your room. If even a few things were left around, they would simply leave them there with no attempt to sort out what might be garbage and what might not be. By contrast, the maid service the week before was excellent. They actually moved stuff to clean the areas underneath. These problems were not just isolated to service issues, some of this hotel's policies seemed strategically designed to offend. For example, they provide bottled water in the hotel room...for $3.00. You can have high speed internet access.....for $10.00 PER DAY. This would not have seemed so egregious to me had I not justed stayed in a Hilton Hotel (LA Area) the week before and had unliminted internet and complimentary water in the room for no extra charge. The room rates were within a couple of dollars at each hotel. Upon checking out I learned that the computers were down and that I would be faxed a copy of my bill (I need it to be reimbursed by my company). Needless to say, the fax never did arrive and when I called to ask them to send it to me, I was told to fax my request in and that they would "try to process it within 24 hours."
TripAdvisor Reviews Sheraton Philadelphia Downtown Hotel
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