Wyndham Philadelphia - Mount Laurel
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Historical Traveler Reviews Wyndham Philadelphia - Mount Laurel
Wynd out of my sails
Having made reservations on line I was very disappointed on getting there
to be told that the junior suite I had reserved was no longer available. Only one of the three elevators worked so it took forever getting to and from floors. The floor of the elevator was always dirty and wet, peanuts were found behind the curtains, dust in the bathroom vent and dust and dirt in the closet. A simple request for a bath towel took forty minutes and my going to the front desk to pick up same. The only reedeming factor about my stay was the kitchen staff and in particular the chef at the omlette station.
Needless to say I would only stay there if there is a major overhaul of this
To be avoided
Whilst our room had been recently refurbished, apart from the carpet, most of our tour group reported well-worn rooms with numerous electrical and plumbing faults. Our room had a non-functioning light and two requests for it to be fixed were ignored. None of our party were able to get the staff to fix any of the problems.
There are no words
Our stay at the Wyndham was absolutely deplorable. The elevators took no less than 10 minutes to open. The stairwell (which was taken by children) were filled with garbage, mildew, mold, stained floors, paint peeling off of walls. Toilets backing up into room (yes, room) at 6:00 AM. The management may as well have laughed in our faces when it came to handling our complaints. Bathrooms were disgusting. You felt as if you needed another shower after just taking one. Obviously any money they have made has gone into the renovating of the lobby only.
Having made my reservation on their own website, I expected no problems upon check-in. However, the front desk clerk didn't look at my print-out of my reservation indicating there was myself and my two children staying. After she gave me my room and we carried all our luggage for four nights up to floor five, I opened the door to find one bed. We went back down to tell her I was supposed to have two queen beds, non-smoking room, and she said if I had called the hotel I could have gotten this straight. I let her know that I made my reservations through their website. Overall the front desk help upon my check-in was not very hospitable.
The elevators were incredibly slow! Enough said.
The bigger problems though were with the establishment itself. From the outside it looked nice and even the lobby and the bar looked very nice. But once you got in the rooms, after waiting long periods of time for the elevators, you found where the money of the hotel was going. The rooms were not what I expected from a Wyndham. I found the rooms to be run-down a bit and not luxurious at all. The restrooms were not very nice either.
Our final night of our trip, after being out all day, we came back to our room to find our beds not having been made up like they had been on the previous days. They were made up very sloppily and not turned down and I found Cheez-its in my bed and around my bed. We did not have Cheez-its in our room!!!
It was very nice!
I stayed there with my husband last month and am returning this week. I like the hotel. The heated pool was clean and large and the spa is very large. The staff was very friendly. Ecspecially the manager. We stayed on the conseirge floor and puchased the romantic package. The room was clean and nice with a canopy bed and was spacious. The bathroom was out-dated but clean. They forgot the chocolate covered strawberries that we were supposed to get but the breakfast was sooo good! It is a better than average hotel and that is why I am returning.
This hotel is a solid average hotel
Just back from two nites 11/25 & 11/26/04 at the Wyndham. The rooms were big. The bathrooms clean. The walls and windows soundproof. The morning brunch is delish. And it is a great location. Yes. I will stay there again.
Clean the bathrooms
Stayed at this hotel for three nights over the labor day holiday along with sixteen other famiies for a youth hockey tournament. This hotel is somewhat old but really in need of a good cleaning / remodeling of the rooms. The dirt & mold in the shower area was digusting. These bathrooms need a complete remodel. My room was not an isolated case. All he families felt this way. I cannot believe that the Wyndham chain would want their name on this building.
You would expect more from a Wyndham. This hotel is run down, not too clean and the rooms definitely need help. We did not have an iron and it took the staff more than 45 minutes to get us one. The room itself had tears in the carpet and the wallpaper.
Generic for the brand
This is a generic, okay, travel hotel. It is right at the intersection of the Jersey Turnpike and the road to Center City Philadelphia which is about 20 minutes away. One can hear some road noise from the highway, but its not bad. The rooms are supposed to have been renovated, but ours certainly wasn't. Strange and old decor. I can't tell what era since it would not have been attractive in any era. Truly generic. Staff was nice, bellman Antonio exceptionally so. What saves this from total obscurity is that it has a very decent pool and hot tub, better than most. I like Wyndhams generally, but this was a bit below par. One tip is to get a high floor room facing the City. The view of the Philadelphia skyline is really excellent.
Don't Believe The Pictures
We choose the hotel based on the pictures and description on the website for the Wyndham, Mount Laurel. The picture showed a beautiful room and the website described the hotel as recently renovated with pillowtop mattresses. When we checked in and got to our room we were shocked to find an average room with a sagging mattress. When we checked with the front desk we were told the pictures on their website( we looked specifically at the Wyndham Mt Laurel, not the corporate site) were just pictures the corporate headquarters put on the site - there were no rooms like that in the hotel, same for the pillowtop mattresses. Don't be fooled, there are nicer hotels in the area!
TripAdvisor Reviews Wyndham Philadelphia - Mount Laurel
Travel Blogs from Mount Laurel
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