Renaissance Washington, DC Dupont Circle Hotel
How has this hotel rated in the past?
- Room service
- Fitness/Health center
- Wheelchair accessibility
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Historical Traveler Reviews Renaissance Washington, DC Dupont Circle Hotel Washington DC
Staff was insufferable
I would not recommend this Hotel to my worst enemy. The staff lacked the proper training and did not communicate well with visitors, consequentyly the service was abhorrent.
Wyndham City Center - Okay if you can get a discount rate
I just returned from my stay at Wyndham City Center (5/12-5/16/04) for a business conference. It's not the worst I've ever been to, but there are certainly some changes that could be made to improve their service.
The rooms are decently sized, particularly if you won't be spending a lot of time in your room. The bed was comfortable, though the sheets were kind of rough and the pillows were limp. The air conditioning in my room was fine, but my boss said hers would not cool down enough, even on the lowest setting. Hers also rattled a lot and woke her several times during the night. Mine also began to rattle on my last night there, but stopped when I leaned my suitcase against it. (My guess is that the screws need to be tightened.) As a Wyndham By Request member, I was greeted with a note and the items I selected before my arrival. I do wish the rooms had mini-fridges, as that would have been nice for the leftovers I had my first night.
The bathroom was okay. I don't understand why the towel racks are actually IN the shower since it leaves the towels kind of damp, but they didn't get wet. The toilet was like what you would find in a public restroom rather than one in a home, in that it had the large metal flushing handle and flimsy seats. Since I was not sharing the room I had enough space to get ready, but if there are two travelers, you will not have enough room for both of you to get ready at the same time. Another colleague told me that the toilet in her room had definitely not been cleaned before she arrived. I noticed during my stay that on some days the bathroom appeared cleaned and on other days it looked like housekeeping hadn't even gone into it at all.
The "business center" and "exercise facility" are a joke. And outrageously expensive! The internet (dial-up) didn't work in either our rooms or during the meeting rooms when they tried to do an internet demonstration of a website. A staff member told us that the internet works intermittently at best. My boss was able to connect to the internet at one point on the business computer but the minimum charge for use is over $10, regardless whether you spend 1 minute or 5 using it. Each minute on the computer was $0.53. The fax also charges by the minute (over $2.50/min) and we could only get 1 of 4 pages to send. After spending $27 worth of fax time we finally gave up. The fitness center has a few old, wobbly machines.
The food at Shula's was overpriced and mediocre, but that seems to be the case at many hotels. Fortunately the hotel is within walking distance of many restaurants and cafes. The catered food during our conference sessions were hit or miss. The kitchen forgot to prepare the vegetarian meals two different times and were extremely slow in getting them to the recipients.
The hotel is within reasonable walking distance to the Foggy Bottom Metro station. I took the Metro from Reagan National and walked to the hotel from the Foggy Bottom station. Do not do this if you have a lot of luggage or any heavy bags. There is a taxi stand outside the hotel and several cabs were readily available when I left at 5:15 AM to catch my flight out of DC. My cab cost about $16 with no traffic to Reagan.
I think this hotel is fine if you are planning to sightsee a lot and only need a place to sleep - AND, if you get the discounted rate. (Ours was $119/night.) However, as a business meeting location, it was lacking in many areas.
Okay, but not the greatest
I would definitely stay here again if it was just me for a few nights. Other than that, this hotel is not a good option. The rooms are very nice, but very small. They do not supply dressers, mini-refrigerators, etc. in the room. We saw this hotel displayed on the internet as a 4 star hotel and it does not provide the amenities a 4 star hotel should. However, now it is rated as a 3 star which is more appropriate. On the other hand, the staff was friendly, the restaurant in the hotel is nice, and the location is wonderful.
AVOID at all costs. The very worst hotel experience ever.
Imagine what could go wrong, and it did. The bellhop refuses to unload your bags from the car or carry help until you get to the elevator, then demands a tip. The downgrade your room and argue when you protest. The room is spectacularly shabby in every way. The maid barely even tries. Dishes from room service remain in the hallway for three days. They don't even clean the cig butts from the elevator ashtray the entire time. No matter who you call, nothing ever changes, though they claim over and over that it will.
Really, truly, the worst ever. I can't imagine how anyone would have a different experience; they must not know better. If you have any concept of a fine hotel, avoid this one at any price. It wouldn't be worth it for free.
Great Deal Good Price
We stayed at the Wyndham for 3 nights. I am a By Request member which you can join for free and they give you great stuff. I paid 119 plus got a bigger room with wine and cheese for free and coupons for free buffett breakfast. I called the hotel and just talked. Try and get room on 8th floor. They had the towell rack in the shower. I didn't get that but that was the only thing wrong. Georgetown 10 minute walk. Great wine store across street. Great room service.
Nice Central Location
We stayed at the Wyndham City Center for seven nights and enjoyed the central location - walking distance to everything from the White House and National Mall to Dupont Circle and points in-between. The staff was very nice throughout our stay. The "health club" is a bit of an overstatement (as they are at most hotels that advertise one). The cardio machines worked fine but a few stations on the el-cheapo all in one weight machine were broken. Also, I'd like to start seeing hotels in this price category offer a steam and/or sauna room(s) - this hotel had neither. Our room was small (even smaller than say a King Leisure room at a Holiday Inn) but very nicely appointed with quality furnishings. Water pressure in the shower was outstanding and the supplied toiletries were great. The breakfast buffets in the attached Shula's restaurant were OK at $12.95 but watch out for dinner unless you're on a big expense account - prices aren't posted ("market price" even for steaks) and my filet ran me a cool $38.95 - and a salad, vegetable and potato were each extra (about $6 each). The food was good but that's just flat-out overpriced. If you're really loaded, you can buy a football with the menu on it for the bargain price of $325 - yes, that's three hundred twenty five dollars.
Would stay there again
We stayed at the Wyndham City Center 12/31/03-01/02/04. We paid around $60 a night which we thought was a really inexpensive especially for New Year's Eve, so were pleasantly suprised how much we liked this hotel. I signed up for their club and my preferences were honored and ready at my arrival. My room was clean and good-sized. I had a king-bed room and there seemed to be a lot of space to one side of the room. The u-shape of the room around the bathroom probably made the room feel bigger since there was somewhat of a mini-hall to get to the door and a space in front of the bathroom and closet. We were on a higher floor so maybe that makes a difference since the other reviews said the lower rooms are tiny. The location was great. I felt safe in the business district type neighborhood and there were a lot of food places and a CVS and other shops really close by. We had a car (driving wasn't a problem since it was the holidays and it wasn't really busy) but we also walked around since the weather was so unexpectedly nice. I'm not sure where the metro stations were (we weren't looking for them) but it didn't seem like walking to the Dupont Circle station would be out of the question, although with kids and bags it could be hard. For the price, I really liked it but I did have some complaints. The room kinda smelled like smoke. I'm not sure if we were accidently put in a smoking room, but it didn't bother me enough to go through the hassle of a room change. Also, the A/C was loud and not very effective. We tried to open a window but the slider was locked so it wouldn't open more than a couple of inches and the curtain was hung in a way that it wouldn't open on that side. I had to prop the curtain away from the side the window opened to get any air. I would definitely make sure that the air worked in my room on my next stay. Also, (and it's probably a rare occurence) but the shower stopped working while my boyfriend was in it on our second day. I called the front desk and they seemed really apathetic to the situation but they said they would send someone up. My boyfriend sat there waiting with shampoo in his hair (I'm not sure how long it was but it was a pretty long time especially if you are sitting there cold and wet with shampoo in your hair). We hadn't gotten a visit or a call or anything when we realized that the water came back on. I called the front desk to let them know and it didn't seem like they really cared. They didn't ask if everything was okay now or if we needed anything else. I was pretty disappointed by that. All in all though, it was a great hotel for the money and I wouldn't hesitate to stay there again.
Very Pleasant Experience
Stayed five days shortly after Christmas. The GWU Metro station is four blocks away from this clean, well-maintained hotel. Rooms were comfortable, clean, and fresh. This is an above average hotel with nothing particularly noteworthy. Good facility, staff and convenience.
Try the Menweih (sp?) Chinese restaurant across the street. It is one of Washington's best!
Good hotel and service, but you will walk!
Convenient if you don't mind walking a few blocks to metro stops. Very attentive staff, particularly the concierge and doormen. Taxis always plentiful. Famously comfortable Wyndham beds. I joined the frequent guest program to receive free high-speed internet service. Rooms are average size, nicely furnished. A good, though not great hotel. Safe neighborhood with some dining choices, but not as wide a variety as Dupont Circle.
Wyndham city center
Very attentive and accommodating staff. Initial room had sub-par air conditioning, and the staff immidtely offered another room. Rooms are small but clean. Location is good - clean, safe, NW area near Dupont Circle. About 3 blocks from nearest Metro station.
Not worth the $250/night rate advertised on Wyndham's site, but a value at the $100 rates available at sites such as dcpages.com.
TripAdvisor Reviews Renaissance Washington, DC Dupont Circle Hotel Washington DC
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