Sheraton Arlington Hotel
How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Swimming pool
- Fitness/Health center
- Business Services
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Historical Traveler Reviews Sheraton Arlington Hotel
Would certainly go back again!!!
Booked our room on-line and got a great rate. Signed up for the Wyndam ByRequest and received a cheese and crakcers plate and a bottle of wine the first night. The pool area is awesome!! The hotel was clean - no musty smell on the 15th floor. The view from our room was great!! All the staff are so friendly and so helpful. Everyday I took a walk around the Baseball field (which was right next door), there is a path along the river you can walk. The area is beautiful, the location is close to everything and the hotel is wonderful. What more can I say!!!
An interesting, yet awesome experience at the Wyndham Arlington
I have a lot to tell about the Wyndham Arlington. We were on a business/leisure trip to Dallas and stayed here for our meeting.
When you enter the hotel you will find yourself in an extremely nice lobby.
Cascading waterfalls and some of the friendliest staff you will meet in a Texas hotel. When we got to our room it was extremely hot and my mom was complaining. We called the front desk numerous times but they really did not seem to care at first. We found out that the A/C unit at this hotel was broken.
On the 16th floor, it was not working either. That problem was later resolved by the evening and by the night the room was freezing cold... just the way we like it. Before staying here, I was afraid because of the previous reviews, but I really enjoyed this hotel. The rooms are very clean and the entire property is clean,quiet and very well maintaned. By what I saw, it looked as if the hotel has had some minor renovations. There were a lot of reviews about the hotel being old and musty. All I have to say is that the hallways were the only part of the hotel that were pretty musty and old. The rest of the hotel was excellent.
The elevators in this hotel are probably the fastest elevators you will ever ride.
They are quick. We waited less than a minute and we were on the 16th floor.
By the way, the entire hotel has some of the best views in Arlington. The restaurant is so-so, and at a descent price. You will definetly enjoy the pool, it is awesome! The location of the hotel is even better with two theme parks next door. Oh yeah, they gave us one night off and tons of free goodies for the guests who were in the rooms without A/C. We thought that was one of the nicest things that a hotel would do for it's guests. Overall, I really enjoyed the Wyndham and I am suprised at all the negative reviews there are. But, I did stay at a later time and the hotel has gone under some minor-renovations. I have some pictures here of the property. God Bless, and enjoy!
Wyndham By Name Only. Needs Updating
We stayed at the Arlington Wyndham DFW 5/27 - 5/29 since we were coming into town to see the White Sox play the Rangers at the ball park right next door. As far as location, if you are going for a baseball game it can not be beat. That is what warranted the 2 star rating. It is a short 5 min. walk to the ball park & very convenient. However, the hotel is old & tired. The room itself was comfortable but the bathroom was in dire need of repair. Multiple ceiling tiles were just dangling & the mirror was covered in stains from where the mirror portion of the glass was completely worn away. The tub had a big chip out of it & was badly stained. There was a big hole in the wall where the shower head was mounted due to the wall face plate had broken away from the wall & was just being held on by the shower head. Do not get me wrong, the room was adequate & there was plenty of hot water but not what we were expecting from a Wyndham. The entire hotel is old & tired looking & in desperate need of updating & repair. The wallpaper in the hallways was blistering off the walls & the carpet was worn & starting to peel up. Now if you are going to a ball game & just looking for a convenient short walk to the ball park with 2 star accommodations, this is the hotel for you. If you are looking for a nicer updated hotel you will need to look elsewhere.
Do not stay here
Picture the Junior Olympics. Our daughter qualified to compete, we made reservations way in advance. We reserved two beds, no smoking. Upon arrival, a very rude employee by the name of Ryan states "not available-our hotel policy is we do not guarantee rooms will be available when you come in." My question is, why make a reservation then? We ended up with a one king size bed and a threat to charge us an additional $15.00 for a roller bed. We are Hotel Members, did that make a difference? OH NO! Never again--Dont take chances with this hotel chain, especially in TX.
Nice Hotel - Good Location
Stayed at this hotel on May 15th. Was attending a party at Rawlins Lounge ( Ballpark) and wanted close location. Nice hotel, beautiful pool area. Room & facility were clean & comfortable. Booked on Priceline for $45, 3 star selection. My stay was fine except for teenagers from 5 high school proms night before playing with elevators & putting one of two out of order. Minor inconvenience waiting about 12 minutes for elevator.
Staff did not seem happy about Priceline booking but had to honor with no problems. I would recommend & stay at this location again.
Rocky start but awesome
When I booked the hotel I asked for a room with 2 beds for my husband, myself and our 3 girls. When we arrived at the hotel at 11 pm, check in was nice and smooth but when we got to our room it had 1 queen bed. I called down to the front desk and they informed that 2 beds was just the room "I requested" not the room I would necessarily get.....WHAT!!!! They had no rooms with 2 queen beds, so they offered me a room with 1 king bed and 1 rollaway. I said that won't work and I would like a refund and they put me on hold and then moved us to a suite at no extra charge. Saturday we rode the trolley to Hurricane Harbor and after 3 hours there a storm rolled in and they closed the slides. We decided to go catch the trolley before the crowds and we got on the trolley and it went right past our hotel and to Six Flags. After dropping off a family at Six Flags the supervisor came over and told us to get off the trolley and told the driver to take a break. After we got off the trolley I asked when another one would pick us up and the supervisor said 1 hour and I asked how he could possibly make us wait another hour and he said your problem not mine. I called the hotel and explained and the bellman was there in 5 minutes to get us right as the rain started. Wyndham did not have to do that they went above and beyond the call of duty. After our rocky start, the staff came through in the end. We will definitely stay here again!!
Pros: Six Flags is nearby, but then again, Six Flags is nearby to about two dozen hotels here in Arlington. However, the staff smiles courteously each time you ask for something and "there's nothing [they] can do about it."
Cons: I booked on the internet, but didn't use Wyndham's website. So, Wyndham is punishing me by not allowing me to use my Wyndham membership. I'm paying for my forth night instead of getting it for free. I'm paying an extra $9.99 for internet access instead of getting that for free. BTW, you don't need a special membership to get internet free at Marriott (for instance). The Wyndham is aging -- carpets are worn; the sink bowl is cracked; the elevators are scratched and scummy -- very unexpected in a 3 star hotel. In the morning, my coffee cup was replaced with a new cup with some mucky substance smeared across it. The only thing missing is to charge my credit card for calls to the front desk - like the laughable bank ads of a few years ago making fun of the attempt to charge you a fee to ask a question. Oops! I didn't mean to give Wyndham that idea! I've crossed the Wyndham name off my hotel list and created a special blackmark in Microsoft Outlook. Do the same!
Treated like family!
My sister, husband and I arrived on 4/4/04 and departed on 4/6/04. This was not a pleasure trip, rather, a medical emergency. We had come to Texas seeking a 2nd opinion from the renown Dr. Dicke regarding my sister's recently diagnosed breast cancer. Instantly, upon arriving, we were taken under "Joe's wing," ( the tall and bald shuttle driver), who provided wonderful services and friendliness. We fell in love with PK, a hostess in the hotel rest. who even shared her personal cell phone # as we departed--wanting to keep in touch! We met the manager, also a cancer survivor, who went out of his way to make us feel at home! We will be forever grateful for the hospitality and service we received--it made a very stressful time in our lives much more bearable. We felt as if we were leaving family behind when we departed!
A MUST STAY KIND OF PLACE!! With gratitude and love, Melanie W.
We LOVED it!
I took my kids to Six Flags on spring break. I am a By-Request member and decided to stay at this hotel last minute. I booked online thru Wyndham the day before our stay. I arrived early (around 10:00 am) because I was taking my kids to Six Flags that day. I was pleasantly surprised when they allowed me to go ahead and check in. I was even more surprised when I walked into the room. It was exactly as I had requested (a high floor with a view of Six Flags).
When we returned to our room after a long busy day at the park, the radio was on, a welcome note had been left, a welcome message from the By-Request attendant on duty, 2 boxes of Jelly Beans (one for each kid - as stated in the note), nuts and our requested juice. I walked the grounds with my kids that night and met the security guard. We felt very comfortable and safe walking around the pool area. The guard informed me that the grounds used to be a water park - so as you can guess - the pool is huge. However, it is only about 3 or 4 foot if I remember correctly.
The check-in/out process was smooth. The only negatives would be the fact that they were doing some renovated in the lobby so it was taped off and I wasn't that immpressed with the breakfast in the hotel restaurant the next morning.
My sister made "guaranteed" reservations for me and my fiance as this was one two day stop on our trip to be married. Upon arrival, the clerk, Jeremy, asked how I would be paying for "incidentals". When I gave him my credit card he said "the credit card is not for Jan Baker". We were told we COULD NOT check into the room UNLESS Jan, my sister, came to the Wyndham with her credit card and ID as she was the one who made the reservation with HER credit card. First, this was a ridiculous policy. Second, it was not possible for her because she was having a party (which we were to attend) in her home (over 200 people), within the hour. I asked Jeremy to call my sister to verify and he stated "that isn't my job". I called my sister and gave the phone to Jeremy for her to tell him this was to be our room. He still would not release the room to us. I asked to speak with the manager and Jeremy responded that HE was the manager. When I then asked to speak with his boss, he said HE was the boss. When I tried to give him MY credit card for the room and told him to release her credit card from the reservation he said that could not be done as the charge had already been processed. We did NOT stay at the Wyndham although there were plenty of other rooms available there per Jeremy.Wyndham did not lose a two night rental, they lost a 200 night rental as word of mouth is the best advertisement.Had this reservation been our WEDDING GIFT from my sister for our WEDDING NIGHT in a Wyndham in Hawaii, would Wyndham policy REQUIRE her to PERSONALLY go to Hawaii with us to verify?There may be a plausible reason for this policy, although I see none.Having been in the customer service business for over 56 years in Oklahoma City I can appreciate a company policy that is customer friendly, the security policy that Wyndham Hotels has adopted is anything but customer friendly. The fact that your employee refused to try and find a solution to the problem shows a dire need for a review of yoresident Tull Overhead Door Co.
TripAdvisor Reviews Sheraton Arlington Hotel
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