Travel Blogs from Dallas
Stayed at the Hilton Anatole which is great. Currently watching the Heat dominate the Pacers in game 6 of the eastern conference finals. After, planning to go to the Ser on the top floor for a drink overlooking the city. On Saturday, I wandered through the hotel gardens before going the the Standard Pour on McKinney Ave for brunch overlooking the Trolleys going by.
Spent a few hours in a town called Grapevine near the Dallas international airport in Texas during our 8 hour layover. We're waiting to board our plane to Frankfurt now which has been delayed yet again (flight from Rio was previously delayed too). Don't worry, not a technical issue. Something about the service staff not being ready. Fuhh! ...
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Historical Traveler Reviews Hilton Anatole Dallas
Overpriced rooms and poor service seem to be the hallmarks of this oversized mess in the middle of nowhere. The room next ot me was full of dogs...thats right DOGS barking all night long. A call or several to the desk made nothing happen. I was expected to wait while the persons next to me were going to check out soon. Turned out to be the next day after more barking. What a disaster this place is.
Read some of the reviews here and was a little worried but our stay was great. When we got there one of the sink drains were stuck and the sliding door to the closet was off the track. Fixed within 10 minutes of our call. Other requests were honored promptly also. Everyone was pleasant and courteous. The hotel itself is huge - you could take hours just browsing around the amazing artwork and shops. The grounds with a running track, lawn art, etc. are well maintained and pleasing.Our room was in the tower and while not an updated one it was comfortable and clean. (We paid much less than the rack through an online bidding site). Had a choice of modem or high-speed access (join the Wyndham rewards program and the high-speed is free). Quiet and didn't hear a peep from the hall or adjoining rooms.Good location for trips downtown or north.Negatives: Pricey restaurants & bars (like most higher end hotels); $12 parking per night seemed high for Dallas; 55 cents per local call - not a lot, just annoying.Definitely would stay at the Anatole again!
Stay at the Anatole!!
I was there for a convention, it was the best. the room was great and the service was excellent. I advise that you stay in one of the rooms on the higher floors, the view is breathtaking!!
All show, no go
I booked and paid for my room at the Anatole online (won't mention the site b/c I am unhappy with them as well.) I paid for the location b/c I don't know Dallas well and was recommended there by a friend. Not only did the hotel charge me for my room (which I had already paid for online) but they charged me less than I had paid online--hence my displeasure with the online agent.
I can echo most of the comments from other guests who have written reviews--poor and/or surly service, expensive food, lack of basic business amenities in the room (and an overpriced business center).
Suffice it to say, I will never stay at the Anatole again, and I recommend you don't stay their either.
Anatole is Awful!
My stay at the Anatole was the worst experience I have ever had while traveling. I'm a small business owner who was staying in Dallas for Market this June. The staff was incompetent and rude; it honestly took me asking to speak to a supervisor every time I had a concern to make them responsive. We awoke every morning of our stay to our neighbors "gastrointestinal" disorders through the paper-thin walls. Our air conditioner make a "thumping" sound the entire stay and when someone was sent to repair it and failed, we were told to "call someone else." Extra towel requests took 3-4 hours and don't even ask for an iron! Parking is a nighmare - if you don't vallet - you are sent to a parking garage a block away and you are required to carry your own luggage. (don't expect to drop it off in front.) In conclusion, if you are just dying to try the Wyndham Anatole, don't waist your time or your $200 per night. You can get better service at your local Motel !
I stayed here for a convention and it was magnificent. The service was great all round, including in the shops and restaurants. This is a must-visit!
Poor Service at the Wyndham Anatole on Stemmons
I recently stayed at the Wyndham Anatole for a conference and my
colleagues and I were surprised by the poor service and the general
lack of hospitality of this overly grand monstrocity in the middle of
nowhere. The staff lacked very basic manners. Everyone from the Hertz
rent a car agent to the waitresses seemed to lack basic customer
service training. The concierge was downright surly! I stood waiting in
line while she screamed at another customer on the telephone right in
front of me. Also the hotels policy seems to be to nickel and dime
their customers to death. To use the hotel pool (which isn't any better
than a Motel 6 pool), you had to paid an extra 15 dollars. The final
outrage was that half of the conference attendees had their credit card
numbers stolen by someone working inside the hotel!!! The Wyndham
Anatole on Stemmons is a really an awful place.
Disappointed with Wyndam
We have traveled all over the world. The room was okay but not updated. The extra price we paid for an upgraded room ending up to be a regular room. We had supposedly paid for the Dallas skyline and ended up on the North side of the hotel without any skyline. Upon registering the attendant told me we should be happy we even had a room as they were full from conventions. The breakfast buffet was good (about 15.00 each)kinda high but we went on. We would never visit this hotel again.
Too many lapses for a premium hotel
Stayed here for a conference, and was consistently disappointed by small things: slow phone lines and no high speed access option; desk phone didn't hold charge; desk outlet has no power when entry light is switched off so laptop was dead the next morning; fitness equipment was rusty, broken, and non-functional; room service order was incomplete; express checkout didn't work; noise bleed through from next door required ear plugs to sleep; calls for information resulted in multiple transfers to someone else and finally wrong answers; hotel transportation to conference site was unreliable. Food itself was fabulous, but overall this ways Days Inn quality at a premium price.
Everyone should visit the Anatole at least once before they die! What great place!