Wyndham New Orleans - French Quarter
How has this hotel rated in the past?
- Multilingual staff
- Free High-Speed Internet
- Room service
- Swimming pool
- Fitness/Health center
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Historical Traveler Reviews Wyndham New Orleans - French Quarter
we arrived at the holiday inn in new orleans french quarter WITHOUT a reservation on thurs, march 18, 2004. while one gal at the desk vehemently shook a negative response to our room request, the manager stepped in and gave us a room. with managers like this running these tourist ridden, more than busy hotels this holiday inn in n.o. will continue to get excellent reviews. this manager went above and beyond the call of duty. i only wish i had gotten her name. she was excellent and any business in this country would benefit with a manager of her capability. thanks.
Great Location, Great Room, But....
Holiday Inn, Royal Street - New Orleans. Location - Location- Location.
We reserved a room on the "Executive Floor," which is accessed from the 18th floor via a separate elevator. Glad we did. These rooms are beautiful- large, recently renovated, with all of the extras. Had a great view of the elegant roof top lounge of the Hotel Monteleone. We noticed that many of the lower corridors are very threadbare, and would presume that the rooms are dated as well. Nice pool on the 10 th floor, as well as a nice exercise room. I agree with the others in this forum - the front desk clerks need lessons in hospitality. The Manager, Darrius Gray should take note of this. When we checked in, there were 3 clerks, as well as a Front Desk Manager, who took 5 minutes to correct an internal billing error, ignoring us while all of them labored over the solution. Finally, we were checked in- rather curtly. One would imagine that we could have been checked in while they anguished over the billing problem. I guess it takes 3 clerks and 1 manager to solve problems in New Orleans. Perhaps they're accustomed to dealing with drunks and revellers. Would consider another stay, on the executive floor if the price was right- if ONLY for the location. Walk the shops on Royal, or walk one block to Bourbon, or walk one block to the St Charles streetcar. We didn't use the garage, which is accessible from the hotel elevator, as a car is not necessary in this exciting city.
An all-around BAD experience
I only wish I could give this hotel less than 1. My husband and I stayed here for three nights in January of 2003 after our honeymoon cruise to the Caribbean. We were expecting a pretty decent accommodation for the French Quarter, but what we found when we arrived was not up to par. After standing in line for 45 minutes, we were informed we could not check in for another hour. After finding a nearby restaurant and wasting time, we finally found our room. Realizing that we had spent much of our cash money on the cruise and subsequent cab ride to the hotel, I went back downstairs to use the ATM. I suppose after the excitement of my recent wedding and honeymoon, I could not remember the PIN to my new card (new banking account opened just two weeks prior) and asked the desk clerk if she would cash a check for $50. At first she told me yes, but when I produced my checks with a new address in KY and my TN driver's license, she refused. I asked to speak to the manager, had to wait in the lobby for 30 minutes, and after a long discussion during which she was quite rude with me, she again refused (keep in mind that during all this the hotel has my credit card number for the reservation). I returned upstairs in tears from her rude comments, and called the Holiday Inn Customer Service 800 number that appears on their telephones. I had quick chat with the nice woman there, and she assured me that she would phone the hotel and tell them to cash my check. Well, she did that, and guess what? They STILL wouldn't cash a $50 check!!! My husband and I complained about it to a nice waiter in TGIFriday's (next door to the hotel) and he allowed us to overwrite our bill for $50 to get some extra cash. Also, like another reviewer, we found bugs in our room and had a $300 cell phone stolen from a suitcase while we were out sightseeing on the second day.
The next morning I left the Do Not Disturb sign on the doorknob and the television blaring. It's sad that one cannot receive fresh towels without fearing their personal belongings will disappear. This hotel is in a BAD area of the French Quarter (if there are any good areas) and I would STRONGLY discourage anyone staying there.
Great price & location at the Holiday Inn French Quarter
The Holiday Inn French Quarter is in the 100 block of Royal Street, a block from Bourbon and within walking distance of all French Quarter attractions. The staff and tour desk personnel are very helpful and professional. The rooms are spacious, neat, clean with appreciated amenities. The price is right and a surprise for the location, not overpriced like some other Quarter hotels; if you stay here, you will not be disappointed.
Our stay was perfect. The room was clean and comfortable. The location puts you on the edge of the action. The rowdy fun and great restaurants of the French Quarter are very close but the noise and crowd is far enough away.
Chased out early
We arrived at the hotel after a long drve and really looked forward to taking a dip in the pool. It was short and sweet in light of the overwhelming smell of chemicals from the poorly ventilated area. The room that we stayed in faced the river on the 14th floor. However the windows were so filthy that our view could not be clearly photographed.
We spent an evening on Bourbon Street and returned to the hotel hoping to get some rest. We were not expecting the noiseyness we heard all night long as well as the cockroaches we found in the bed with us in the morning. The party that joined us on our trip were not about to stay another night with the bed critters.I spoke to the manager before checking out a day earlier and was shocked that his reponse ws that he had never seen a roach in his hotel. The hotel was centrally located, but not the relaxing stay that we were hoping to find.
Good Hotel Great Location
If you stay here do so as a member of holiday inn's priority club. We arrived at 3:30 pm for a 4:00 pm check-in, were informed rooms were not ready, no problem we were able to quaff a couple in tgifridays whilst we waited. Upon re-presenting ourselves at appox 4:15 were told we would have to wait behind a gathering crowd....one quick call to the priority club and BAM!!! head of line privledges. The staff suddenly became quite gracious and accomodating and remained that way for our entire stay. TGIFridays needs to have some serious training for it's staff (read: go somewhere else) Room was clean upon arrival and was atteneded to everyday without input or prodding from us. changing elevators on 18 everytime is a pain in the rear though. All in all a wonderful stay due to location, have changed halloween reservations to stay at this location. A word on Nawlins... don't fool with getting coupons for $2 or $3 or even $10 off, NOBODY TAKES EM!!! for anything, not the restaurants, cruises, attractions or tours, I haven't heard this many excuses since Bill and Monica.
Rude, Rude, Rude
Everyone and i mean everyone working at this hotel is rude. Our group had 3 cell phones and a camera stolen from our rooms. When we went to inform the front desk of our problems, they basically turned their backs on us and threatened to call the police on us. All they did was give us their insurance information which did not help us at all. The only good thing about this hotel is the location. Go with the smaller more quaint courtyards before contacting this dump!
I'd stay there again!
I'd say this hotel is just fine, like any other Holiday Inn. It is in a great location if your there for Mardi Gras, block from Bourbon Street and walking distance to anywhere else. I'd stay there again, no problem...and the price wasn't that bad either - around $1100.00 during Mardi Gras Week: Sun-Fri, 5 nights.
Not the best experience!
This hotel was nothing to write home about. The staff was rude and unhelpful as a rule. On three separate occasions, there were fire alarms that precipitated a 11 story walk down the stairs in the middle of the night, and then an hour wait in the street while the fire department checked out the problem before being allowed to go back to our room (all because someone was smoking in a non-smoking room). Our room was awful. The windows were boarded up due to construction and they wouldn't move us. It wasn't very clean. No place to sit and relax such as a courtyard or lobby. All in all, not our best experience--I'd recommend one of the many small courtyard hotels in the area if you're looking for any sort of ambience and charm.
TripAdvisor Reviews Wyndham New Orleans - French Quarter
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