Wyndham Berlin Excelsior
How has this hotel rated in the past?
- Minbar in room
- Room service
- Wireless internet connection in room (free)
- Wireless internet connection in public areas
- Fitness/Health center
Historical Traveler Reviews Wyndham Berlin Excelsior
Ok for the money
Stayed here in the World Cup too. Booked because I managed to get 99e price, reasonable for the money when obviously prices were high. Interal parking attractive too.
On arrival at around 12.30 no rooms available and front desk staff were wound up. Left bags with friendly porter. The staff were getting whingeing and threats form several rude guests who apparently had been around for an hour or two.
If you arrive at a hotel 3 hours before check in when they are full is it realistic to expect a room straight away? Have you no more imagination than to sit there for that time? Go out and see this vibrant city. We did came back at 6 and went to our room.
Having said that staff were rude also I was ignored, on check in, by someone altogether more interested in their computer screen for some time.
The area is fine with excellent transportation links being on the middle of the main central train line in Berlin - S Bahn.
Have no idea what the person from Houston experienced re undesirables, we arrived back at 6pm, 9 pm and 2 am and had no such issues on our walk back to the hotel from the station.
I have been to Houston and I'm not sure I'd want to walk around there at 2am.
Rooms were a little dark and aircon noisy but for the price I'd stay again, if you want better pay for it. 4 star means lots of things, there's only 5 generally unless you are in Dubai.
Stay away from this thing
The hotel is well located. That's all. The front desk people are extremely rude, the manager is even worse. The food is better at the local mc donalds. Rooms are old and extremely uninviting. Check the local cemitery for a more pleasant place.
Small Rooms, bad AC
We stayed at the Berlin Excelsior during the World Cup. I have to agree with the previous reviewer, that the 4 star rating is wrong. I would probably give this hotel 2 and 1/2 stars. The service desk was friendly on checkin. Our room was really small. We had 4 suitcases with us, and had trouble finding a place to put all of them. I think the hotel is being renovated, but we stayed on the 6th floor, and it was still old, maybe from the late 80's.
One of the main problems that we encountered at the hotel was the air conditioning. The AC in our room was running beautifully, although it was loud, but we noticed that it wouldn't work at night. I inquired at the front desk, and they told me that they cut off the power to all the AC units in the hotel from 11pm - 7am, because they were too noisy. Since they advertize airconditioning, they shouldn't turn it off at night.
The other issue that we had was the bathroom. The water smelled terrible. I almost thought that it might not be filtering properly in the hotel. Also, they had hairdryers from the 1980's in the bathrooms, that didn't work worth a flip.
The best part of the hotel was the complementary breakfast. I think they had everything I could want for breakfast, a huge buffet. We loaded up with lots of water and juice each morning because bottled water in Berlin is kind of expensive, and the tap water is smelly.
The location is close to the train station, which is nice. We took the bus once, but liked the trains better. The area is kind of seedy, though. There were a lot of bums, drunks, and prositutes in the area. However, they didn't bother us and there were plenty of police around.
All in all, I probably would not stay here again. We only chose this hotel because it was cheap, $100/night, and hotels were inflating their prices during the World Cup.
Very tired - Definitely not worthy of its 4 star rating
I stayed at this hotel and it is NOT good and definitely NOT a 4 star hotel. More of a 3 star hotel - at a push!
The exterior is uninviting and the interior and decor is tired and drab.
The rooms are very dark and small, and the walls are like cardboard, so each time the person next door moves you can pretty much hear it.
The furniture was old and dated, and our room had a musty smell. The entrance passage to actually get into the room is narrow and dusty, and the carpets were worn and not overly clean. This continued into the corridors, which were poorly lit. Even the lifts were shabby.
The front of the hotel looks over a busy road, so the windows are double glazed, but obviously you can't open them. The rooms in the back are quieter, but have a very uninspiring view (our room overlooked a car park with some horrific statues!).
The reception and bar area looked like something from the 1980s (same old blue swirly carpet again!) and the reception staff were slow and not quick to attend to people waiting. It is a busy hotel with a lot of people coming and going at the same time, and the staff were not well equipped to deal with the volume of guests. Check out took forever!
My biggest complaint about this hotel is the food. The main restaurant it seems is only used for breakfast (poor choice, and slow service for teas/coffees), and in the evening guests must use the on-site steak house/burger bar - which is very poor. We had to wait over 10 minutes to be seated, and the restaurant was so understaffed. There were just 2 waiters dashing around. The food was OK, nothing special, but quite expensive for what it was, and the service was really bad. We gave up on dessert, after waiting for 15 minutes.
The only good thing is the hotel's location - close to the Zoo station - so easy access to the city (although you do have to walk under a bridge where all the tramps and drunks hang out - they are no trouble, but it doesn't half stink!).
So all in all, it was not a good experience. It wasn't AWFUL, but don't expect a 4 star hotel or service, or you will be bitterly dissapointed. I know that I was....
Very Good Hotel
My wife and I stayed in the Excelsior in September 05 for 4 nights. We enjoyed our stay here. The hotel is in a good area and close to Zoo railway station. It was very clean and our room was small but comfortable. They only drawback was the windows didnt open but we had good air conditioning even if it was a little noisy. The food in the garden restaurant was excellent and we ate there every night. They also did a great breakfast with plenty of choice of everything you can think of. The staff were very efficient and friendly. The hotel was a good base for all tourist attractions. If I was going back to Berlin I would probably stay here again.
Quality, value and a great location
Situated 200 metres from Berlin Zoo station, this well appointed 4* hotel is excellent value in every way. Handy for all of West Berlin's main attractions such as KuDamm, Europa Center, Kaiser-Wilhelm-Gedächtniskirche etc. as well as U Bahn and S Bahn connections to the whole of the City. Group bookings will yield a substantial discount. Our party of 14 paid GBP75 per room per night including a very substantial and tasty buffet breakfast. Rooms are above average in size and are very comfortable with a wonderful modern bathroom and all the facilities you would expect from this kind of hotel - in room safe, mini bar, TV, hairdryer, etc. The airport bus from Tegel stops virtually at the door and you can use your day pass. The staff are pleasant and helpful. The bar opens late though choice of drinks is a little limited. The rooms are remarkably quiet and the lobby is comfortable, though the lobby bar does not open during the day, or at least didn't when we were there in June.
Many amenities are nearby, including the famous 100 and 200 buses from Zoo station that give a circular tour of the city. Buy a day pass that you can use on all transport to get the most from this and other public transport. Remember- Berlin is big. Shops, restaurants, pubs and supermarkets also abound within a ten minute walk. Tiegarten park nearby for a pleasant stroll.
In summary the Excelsior is highly recommended for the slightly more mature visitor who likes a little comfort at a good price. For those younger seeking a more raucous evening, this probably isn't for you.
Two block walk from the Zoo Bahnhof and on a beautiful avenue close to attractive apartments and restaurants in Savigny Platz. Rooms are small and dark; hair dryers but no coffee maker or ironing board. Staff is very limited at reception and service in the bar is quite poor. Many large tours coming and going make access to front desk difficult. Phone from room; they give priority to phone calls. Breakfast buffet is OK but not elaborate. Elevators are quick and responsive. Smoke detectors and fire extinguishers throughout but doors have keys not cards. No deadbolt or chain. Keys are on large clumsy paddles. Keep with you if possible since it's hard to get them back from desk. No phone books; you have to ask at the desk for numbers. Can't understand the 4 star rating; it's definitely a three. Beware of ordering cocktails; very expensive.
Very good location for bus and rail connections
Stayed here for four nights in April 2005. The Excelsior is situated a few minutes walk from Zoo station and so it is very convenient for bus and U and S-Bahn connections to all parts of the city including Tegel airport (X9 bus from the airport to Zoo station takes about 20 minutes and the hotel is close enough to walk with luggage). It is also only a few minutes walk from one of the main shopping areas. Although it is on a main road we did not find it particularly noisy. The rooms are not huge but they are clean and have TV, mini-bar and ensuite bathroom with very good shower.The buffet breakfast is excellent - fruit juice, cereals, yogurt, bacon, sausage, eggs, cheese, cold meats, fish, rolls, preserves etc. The food is of good quality and is plentiful. We also ate a couple of times in the evening at the hotel's Store House Grill - again the food is good although we did find the soft drinks quite expensive. We would be happy to stay here again.
TripAdvisor Reviews Wyndham Berlin Excelsior
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