Woogo Apartments - Times Square
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Historical Traveler Reviews Woogo Apartments - Times Square New York City
Its great, what are you talking about?
What do you want from a hotel????Why would you spend all yr time in a hotel when you visit a foreign country anyway? At the end of the day they state that its an apartment building as opposed to a hotel. Its got a clean bed/bathroom. got cable tv,phone,mini kitchen and wardrobe space. More importantly its near 2 everything, and lets face it, it can take forever to get around manhattan. this hotel is perfect for people who just wanna wake up and grab a clean shower,feel safe that their possesions are secure, go about their day and come back 2 a clean bed!!!!
Its basic, theres no room service or breakfast etc,its just an apartment as it states. i loved it as i ate out most nights,and if i didnt feel to then i cooked. The only bad thing is there are too many floors and i hate heights
Apartment OK with space for 4 people
We are positive about the apartment. It's an apartment not a normal hotel. And that is what we want. A lot of space with things we want. A small kitchen, OK bathrooms, beds OK, and a small sitting-room. The location is absolut perfect. And all people we meet were kind. But of course it is not a five stars hotel.
An awful experience
Our family stayed in one of the 2 bedroom apartments on the 3rd floor for 5 nights in October. The corridor areas were smelly, emanating from the rubbish chute I think. The room was really dark and gloomy, reguiring all lights on, even on bright days. The phone was not fixed during our 5 nights, despite multiple requests. There were no plugs for sinks, dish cloths, detergent or drying towels. We spent a few hours of our holiday searching for places in the Times Square area to buy these as management do not provide them. The floor is shared by permanent residents of the building, one of whom got really grumpy at our kids in the middle of the day, who were making some (not unreasonable) noise.
The office is on the second floor, but had no sign on the door and the staff had locked themselves inside. Just knock and you'll be let in. You can store luggage in their office, but pray that nobody helps themselves to yours as it's all just piled up against a wall, and nobody really checks. The hotel did not provide a tax invoice when I requested this, saying I must get this from hotels.com , where I made the booking. What can I say that was good? The beds and towels were clean and the lift worked!
Woogo - Great Location
We loved it. Nothing special, but location location location! Next to Broadway, short walk to Timesquare, theater district, tourist bus ride on the same street, same block as Empire Building. (50 W. 34th), lots of restaurants to chose from. Inside - very basic, nothing too fancy, but OK.
OK if you lower your expectations
The positive side was that it was reasonably spacious, quiet and in a central location for Times Square, theatres etc. The apartments are clean, and reasonably well maintained. But don't expect much more. Our phone didn't work and wasn't fixed during our 3 day stay. There's not so much as a dish cloth, washing up liquid or even a tea towel to dry dishes. These must be purchased. Most of the staff are helpful but would benefit from some additional training. One behaved as though each question I asked him was a request to extract one of his teeth! His eyes didn't move from the internet screen that he was surfing while I talked to him!
Woogo met all my needs, I will be back
After reading several of the previous reviews I was a little hesitant to stay at Woogo. We were traveling to NYC with my 2 teenagers and my mother-in-law for a one night stay. We found the rate of $500 to be much cheaper than 2 nights in a hotel at $400 per room so we thought we'd give it a try given its close proximity to the theater district and sightseeing. We were met at the door by the doorman who was very friendly and directed us to apartment 2D for checkin. I was a little concerned as we approached the office as the hallway looked very tired and a little dirty. We were treated very nicely by the staff and told that the following morning we could leave our bags in the office following check out if we chose to stay in town past 11 a.m. We rented apartment 7J. it ws exactly as it appeared in the pictures we veiwed on-line. The sofa and bedding was clean, comfortable and looked rather new. Our accomodations met our expectations. We found the extra room of an apartment very accomodating.
It is impossible to define it an Hotel..
I was expecting to stay in an Hotel but we faced with a Condo, with no reception, no service at all, and the room was cleanless. I would never reccommend this place, it is awful.
Be warned that woogo, also known as yourstay are SHYSTERS! I have never had a worse experience in all my life. The service was disgusting, the staff were rude, the product was disgraceful.
If you are unfortunate enough to have already booked with them, Do not pay them up front until you have inspected the apartment, as they will take you money and laugh in your face when you complain about the bad treatment and service.
Don't book though HotelClub or/Rates To Go
We stayed at Woogo Apartments in Sept.2005. The apartment is in a great location and the rooms are very spacious. But don't book though HotelClub or Rates to go!!! We had nothing but problems, and they offered no customer what so ever! We booked this before we left Canada, and were to met freinds arriving from Australia at the apartment. Our freinds were arriving four hours before us, so I called the HotelClub's office to see if we could put the whole charge on our Visa so everything would be taken care of when we arrived. They said that it had to be paid when we arrived at the apartment, and the only method of payment that they wouldn't accept was Diners or Amex. Unfortuntely, the Apartment would not take traveller's checks and our friend did not have a major credit card. When they looked at the room, it was nothing like the picture on the Internet so, I guess one thing led to another, and when we arrived at 11:30 P.M. our freinds were on the street with their luggage waiting. They said that the apartment manager ended up cancelling our room because they had no way of paying for it. Can you imgaine how it would feel arriving in a strange city with nowhere to stay? After dragging our luggage up and down the streets hearing "sorry, no vacancies",we did finally find a hotel to stay in for only two nights of our four night stay in New York. The next day my husband and I thought we better go and find out what happened. We were told by the apartment manager that was on duty, they had re-booked our rooms, and we would have to Call HotelClub in London to re-book. My husband spent half of his holiday on the phone to either HotelClub or Rates to Go getting no customer service at all. In the end we were charged for the two night that we did not stay in the apartment even though the apartment had re-booked our rooms. This was the worst customer service I've ever experienced. HotelClub Or Rates To Go... whoever (One blamed the other) made what was suspose to be a great vacation into a nightmare!
WooGo: the single worst experience I've had with any company, ever.
This review is fairly long, so if you just want the point, here it is: do all you can do to avoid this company. If you want to hear how an anniversary plan can be ruined by an unprofessional apartment rental company, please read on.
If you are unfamiliar with WooGo (and I wish I was), they rent apartments out in major cities in the same style as one would stay at a hotel--you rent them by the night. We had arrangements to rent out one of their midtown apartments for a night in New York, and called in advance to clarify that the pictures on the website were actually of the apartment, since the photos were the same for different apartments on the site (same apartment building, different number of rooms). We were assured that the apartment photos appeared that way because despite the number of rooms, all apartments shared the same style foyer because they were all in the same building. Over $300 spent and a trip to New York later, we found this company to be one of the worst we've ever had to deal with.
Upon entering the apartment building, the reception looked oddly nothing like the pictures of it on the website. As it turned out, the reception for Woogo was not actually in the lobby, and was instead on the second floor of the building. So, keeping an open mind, we ventured to the second floor, which was exactly as you'd expect the second floor of an apartment building to be like--a hallway with doors leading to different peoples' apartments. We were walking down the hall when we realized that the one open door was actually the Woogo lobby, within a small apartment. The staff was highly unprofessional, and I've received better service at Dunkin Donuts. Needless to say, we were worried about the quality of the room, especially given the "lobby" that they'd setup at a kitchen table in an apartment.
We took the elevator up to our room, and instead of the high ceilings, marble floors, and new furniture that we had not only seen in the photos but had also been told over the phone were in the apartment, they were instead: 8 foot ceilings with paint missing in spots, wooden floors with enough scratches that they could have once been used in a roller rink, and furniture that would have been outdated in 1989, and had the wear and tear to prove it. The bed looked like it had been made by an 8-year old trying to impress his parents, and the paper WooGo flier they left on the bed looked as if it had been crumpled in a ball by the previous guests, and then the WooGo people uncrumpled it and put it back on the bed for us. The apartment also had a pungent odor, and so we phoned their customer service and told them we would not be staying there, but the customer service could not handle any refund requests, and let us know we'd have to call back when the London office was open, between 9-5, London time.
At one point during the 20 minute conversation with their customer service, a bellhop (who didn't actually carry bags or give us any information, so it was unclear what his real purpose was) entered our room as my wife was on the phone, and after I explained the situation to him, we simply waited in the room and listened to the phone conversation. Once we left the room to return to the converted "lobby," he left without an apology and took the elevator before us going up. While usually not anything to find any major fault with, in the context of our situation, it added to the already unpleasant experience.
We returned to the kitchen-table-in-the-apartment lobby, where there were the same four people who don't appear to do anything all day and fail to acknowledge customers who approach the lobby for a few minutes. We explained the situation and our conversation with customer service, and they informed us that because they had no other apartments in New York for the night (a Tuesday night in September), we were out of luck. They said that they never provide alternate accomodations or compensation for clients, and thus left us, in New York city on the night of our anniversary, without any place to stay. Also, they refused to reimburse the $30 roundtrip cab fare we had to spend to travel from the upper West Side to their midtown location. We ended up spending the anniversary sleeping on the floor of our friends' apartment.
As if all this were not enough, not only is WooGo not compensating us for any of the expenses incurred due to their false advertising (not to mention ruining an anniversary), they are also attempting to keep our $100 deposit. In subsequent conversations with their London-based company, they have actually refused to let either my wife or I speak to a supervisor, and usually put us on hold for a couple minutes and then act as if we are speaking to a new representative. Also, they will not take notes on our situation, and demand that in addition to the phone conversations, we write an e-mail detailing our dilemna.
We spent a couple weeks planning out our anniversary trip, with a focus on where to stay in New York for the night of our actual anniversary, and now are spending more hours on the phone arguing to simply get a deposit back for an apartment that we never stayed in. Because of WooGo, we've lost time and money, and spent our anniversary dealing with rude customer service reps and an unprofessional staff, and were forced to sleep on the floor of a friend's apartment.
This company will be reported to the Better Business Bureau for their poor business practice, and if there is any solace I can take in my experience, it's that no one else will be subject to WooGo. Please tell your friends or anyone who may be considering using their service: do not be tempted by the pictures on the website; you will not ever see one of those rooms. I have had single bad experiences at hotels, but acknowledge that it was primarily circumstance, and can imagine that under different conditions, one may have an excellent stay at that hotel. However, this was not one instance of my bad experience; this company falsely advertises and engages in fraudulent business practices. There is no circumstance I can imagine in which someone would have a good experience with WooGo. Do not use WooGo; it's just not worth it.
TripAdvisor Reviews Woogo Apartments - Times Square New York City
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