Woogo Apartments - Times Square
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Historical Traveler Reviews Woogo Apartments - Times Square New York City
What do you want from a hotel????Why would you spend all yr time in a hotel when you visit a foreign country anyway? At the end of the day they state that its an apartment building as opposed to a hotel. Its got a clean bed/bathroom. got cable tv,phone,mini kitchen and wardrobe space. More importantly its near 2 everything, and lets face it, it can take forever to get around manhattan. this hotel is perfect for people who just wanna wake up and grab a clean shower,feel safe that their possesions are secure, go about their day and come back 2 a clean bed!!!!
Apartment OK with space for 4 people
We are positive about the apartment. It's an apartment not a normal hotel. And that is what we want. A lot of space with things we want. A small kitchen, OK bathrooms, beds OK, and a small sitting-room. The location is absolut perfect. And all people we meet were kind. But of course it is not a five stars hotel.
Our family stayed in one of the 2 bedroom apartments on the 3rd floor for 5 nights in October. The corridor areas were smelly, emanating from the rubbish chute I think. The room was really dark and gloomy, reguiring all lights on, even on bright days. The phone was not fixed during our 5 nights, despite multiple requests. There were no plugs for sinks, dish cloths, detergent or drying towels. We spent a few hours of our holiday searching for places in the Times Square area to buy these as management do not provide them. The floor is shared by permanent residents of the building, one of whom got really grumpy at our kids in the middle of the day, who were making some (not unreasonable) noise.
Woogo - Great Location
We loved it. Nothing special, but location location location! Next to Broadway, short walk to Timesquare, theater district, tourist bus ride on the same street, same block as Empire Building. (50 W. 34th), lots of restaurants to chose from. Inside - very basic, nothing too fancy, but OK.
OK if you lower your expectations
The positive side was that it was reasonably spacious, quiet and in a central location for Times Square, theatres etc. The apartments are clean, and reasonably well maintained. But don't expect much more. Our phone didn't work and wasn't fixed during our 3 day stay. There's not so much as a dish cloth, washing up liquid or even a tea towel to dry dishes. These must be purchased. Most of the staff are helpful but would benefit from some additional training. One behaved as though each question I asked him was a request to extract one of his teeth! His eyes didn't move from the internet screen that he was surfing while I talked to him!
After reading several of the previous reviews I was a little hesitant to stay at Woogo. We were traveling to NYC with my 2 teenagers and my mother-in-law for a one night stay. We found the rate of $500 to be much cheaper than 2 nights in a hotel at $400 per room so we thought we'd give it a try given its close proximity to the theater district and sightseeing. We were met at the door by the doorman who was very friendly and directed us to apartment 2D for checkin. I was a little concerned as we approached the office as the hallway looked very tired and a little dirty. We were treated very nicely by the staff and told that the following morning we could leave our bags in the office following check out if we chose to stay in town past 11 a.m. We rented apartment 7J. it ws exactly as it appeared in the pictures we veiwed on-line. The sofa and bedding was clean, comfortable and looked rather new. Our accomodations met our expectations. We found the extra room of an apartment very accomodating.
It is impossible to define it an Hotel..
I was expecting to stay in an Hotel but we faced with a Condo, with no reception, no service at all, and the room was cleanless. I would never reccommend this place, it is awful.
Be warned that woogo, also known as yourstay are SHYSTERS! I have never had a worse experience in all my life. The service was disgusting, the staff were rude, the product was disgraceful.
If you are unfortunate enough to have already booked with them, Do not pay them up front until you have inspected the apartment, as they will take you money and laugh in your face when you complain about the bad treatment and service.
We stayed at Woogo Apartments in Sept.2005. The apartment is in a great location and the rooms are very spacious. But don't book though HotelClub or Rates to go!!! We had nothing but problems, and they offered no customer what so ever! We booked this before we left Canada, and were to met freinds arriving from Australia at the apartment. Our freinds were arriving four hours before us, so I called the HotelClub's office to see if we could put the whole charge on our Visa so everything would be taken care of when we arrived. They said that it had to be paid when we arrived at the apartment, and the only method of payment that they wouldn't accept was Diners or Amex. Unfortuntely, the Apartment would not take traveller's checks and our friend did not have a major credit card. When they looked at the room, it was nothing like the picture on the Internet so, I guess one thing led to another, and when we arrived at 11:30 P.M. our freinds were on the street with their luggage waiting. They said that the apartment manager ended up cancelling our room because they had no way of paying for it. Can you imgaine how it would feel arriving in a strange city with nowhere to stay? After dragging our luggage up and down the streets hearing "sorry, no vacancies",we did finally find a hotel to stay in for only two nights of our four night stay in New York. The next day my husband and I thought we better go and find out what happened. We were told by the apartment manager that was on duty, they had re-booked our rooms, and we would have to Call HotelClub in London to re-book. My husband spent half of his holiday on the phone to either HotelClub or Rates to Go getting no customer service at all. In the end we were charged for the two night that we did not stay in the apartment even though the apartment had re-booked our rooms. This was the worst customer service I've ever experienced. HotelClub Or Rates To Go... whoever (One blamed the other) made what was suspose to be a great vacation into a nightmare!
This review is fairly long, so if you just want the point, here it is: do all you can do to avoid this company. If you want to hear how an anniversary plan can be ruined by an unprofessional apartment rental company, please read on.