Wood Hall Hotel & Spa
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Historical Traveler Reviews Wood Hall Hotel & Spa Wetherby
The best uk hotel I've visited
Stayed here for a wedding last summer - a fantastic experience.
The rooms were luxurious (with plasma tvs, dvd players etc), the service was friendly and efficient, the food and drink wonderful.
The grounds and building itself are fantastic also - really beautiful.
Lovely surroundings, Pity about the service
I stayed at this hotel for one night intended as a relaxing treat for my family. The surroundings were elegant and pleasing. However, I was very disappointed about the service (or lack of) in the hotel. Upon arrival and checking in, I was not given any details on what facilities guest could use in the hotel. Whenever I asked the reception, they were very vague and did not take any care in explaining or showing us what we could do, even though it was not busy at the time.
The next morning when we arrived for breakfast, we were told to leave the restaurant and wait to be called when the table was ready. We then proceeded to wait in the nearby living room for what seemed like a long time. It appeared that they had forgotten to call us or did not think it important to do so.
The worst experience came when after breakfast, we sat in the living room to read the paper. The staff were obviously preparing for a wedding that day. One staff member, seemingly the manager, entered the living room and asked us whether we were waiting to be picked up. Not a subtle hint, I would think. I replied that no, we had a car. He then proceeded to ask where we would be going to next. Again, a very obvious attempt to get rid of guests by making them feel unwelcome in order to accomodate a wedding party.
Whilst the the brochure left in the bedrooms seem to invite guests to continue to relax and enjoy their stay after checking out, this was NOT our experience and we felt rudely treated at the end of our stay, promptly leaving with a very unwelcome feeling. Such a shame to be let down by such bad service!!!
Stayed for one night at this hotel on business. Beautiful grounds, and beautifully decorated rooms. My room maybe a little small but the decor/comfy bed/plasma screen/bathroom goodies etc make up for it. Food at dinner and breakfast excellent, as is service. Only (small) negative comment I can think of is that it was a very hot night and there was no airconditioning. I would (and have) definitely recommend this hotel if you are in the area.
Lovely surroundings, good hotel, rooms ok
Wood Hall is lovely, very impressive drive up to it and lovely views. We were here for a wedding so didn't spend much time in the room. Don't get me wrong the rooms are lovely but because we had stayed at the Hotel Du Vin the night before they just didn't compare. There's a plasma tv on the wall, comfy bed and nice bathroom. The room is quite small though. The breakfast in the morning was good, big choice of continental and a decent English brekkie. The spa area is also quite small, just a steam room, no sauna. Nice pool and jacuzzi.
I do recommend this hotel but if in the area stay in the Hotel Du Vin instead.
A first class hotel
We stayed at the Hall for 2 nights in February and enjoyed every minute of it, very friendly staff and comfortable rooms made it the ideal place to stay whilst visiting the area.
We stayed here for a friend's wedding in October and it was fantastic.
It's a small (though not particularly cosy) hotel and impeccably presented in a contemporary fashion, as though it was just completed yesterday.
On arrival a chap welcomed us, noted our name and that was it. No check in, how fab!
The room was pretty large with a view of the valley, big flat screen TV, great bathroom with goodies and the fluffiest robes ever.
The food served at the wedding breakfast was delicious, as was breakfast the next day. Service throughout was excellent, though there were not enough staff on in the morning and we waiting a while for everything at breakfast.
I will check out other Hand Picked Hotels following this stay.
I can't write a full reveiw as due to the inneficiency of the reservations department at this hotel I didnt actually get to stay there!
LET ME EXPLAIN
At the end of September I booked a deluxe room for two nights for myself and my husband to celebrate our 10th wedding anniversary and was looking forward to the trip enormously, despite never receiving a confirmation of my booking!
On 5th November I rang again to order flowers for the room as a nice little extra, I also mentioned at this time that I had not received any confirmation and could this be sent together with a brochure. On the following monday I received a brochure but again NO confirmation. On looking through the brochure I spotted a celebration package which nobody had bothered to mention to me despite my having said it was my wedding anniversary and ordering both champagne (at the time of booking) and flowers. I then rang again!!! This time I was informed that I wasnt booked in for the Saturday night and that someone from the hotel would ring me back on the Tuesday morning first thing to sort things out. Despite this being only 3 days before our trip I wasnt unduly worried as I was convinced that this oversight would be dealt with.
IT WAS NOT TO BE
I had the misfortune of Rachel ringing me first thing in the morning ... if you can call 11.30am first thing! She insisted that it was all my mistake, that she had definately told me that I would not be able to book for Saturday night. I told her that she was mistaken but she then proceeded to argue that it was my fault and nothing to do with her. She then told me that they could fit me in on the Saturday but that we would not be able to have a deluxe room, which basically meant checking in on the Friday at 4pm only to have to move rooms on Saturday at 11am.
She then told me that her mananger would call me back and put the phone down.
The Manager (Kathryn) did call back promptly informed me that she believed that Rachel had told me that Saturday was not available (basically calling me a liar) and that there was nothing they could do apart from suggesting that we change rooms.
At this point I burst into tears and told her that my anniversary weekend was now ruined. At no point did she apologise or offer any recompence, she could also not offer an explanation why I had never received a confirmation of my booking despite asking twice. Obviously if a confirmation had been received in the first instance the error would have been spotted and could have been dealt with immediately.
I was therefore, left in the unenviable position of trying to find an alternative hotel in the same area of the same standard for a weekend with just 3 days notice. I managed it and would like to recommend that you try Thorpe Park Hotel instead of this one, it may not be quite as nice to look at, but the staff more than make up for it.
p.s I have also sent only my second ever letter of complaint to the company who own Wood Hall and am waiting for a reply, but if anything like the confirmation letter I probably shouldnt hold my breath.
A grand setting
We stayed here for our honeymoon weekend in November 2003. The drive up to the house is very grand indeed as are the public areas. Charming, traditional lounges to have a quiet moment, great swimming pool. Our room was very nice, not brilliant, but had everything we needed. Dinner on Saturday night was fabulous, superb attentive service with an exceptional winelist. So much so that we decided to forego our usual breakfast in bed and get up for another experience. Only to be horribly disappointed, the breakfast was buffet (possibly because the hotel was full with another wedding party) and they had opened up more rooms but only one table of food, so you had to walk quite a distance for a lukewarm average breakfast. What a shame as it ended what was a wonderful weekend on a bit of a downer.
Classic rural piece of elegance
We stayed at Wood Hall on a business/pleasure trip. The accommodations and services were excellent. Rooms were spacious compared to other European accommodations. The entry drive to Wood Hall, perched on a hill in the country is special. Plasma TV is a plus if you like BBC TV.
We had our wedding and reception at this hotel and were more than delighted with it. The rooms are modern and benefit from plasma screen TVs, DVD players, playstations and all Molton Brown toiletries (all of which you don't use if your getting married!). The staff are so lovely and the food is fantastic, it almost feels like you own a country house for the day. If you want to treat yourselves do come here.
TripAdvisor Reviews Wood Hall Hotel & Spa Wetherby
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