Windsor Court Hotel
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Historical Traveler Reviews Windsor Court Hotel New Orleans
Windsor Court has gone down, down, down....
Huge disappointment. I am a New Orleans native and returned for a meeting and had a one night stay at the Windsor Court. It's a good thing I had a good rate through my friend's company or I would have really been p.o.'d had I paid over $300/night for this room. The curtains were shabby and there were scuff marks on the wall, as well as peeling paint behind the drapes. The bed had a mattress that was only average. The bed linens were not what I expected from a luxury property. No down comforter, just a cheesey cotton spread. One pillow was feather or down, and the other was foam rubber. The carpet was dirty and the water pressure was terrible in the shower. The only thing that was good in the room was the nice smelling soap. Oh, and I had a small balcony that overlooked the casino and river. The glass doors were so dirty it was impossible to see out without opening them. Even the telephone smelled like someone's sweaty head. It was nasty! This is not the top rated hotel it once was. It needs serious updating and rehab. I would stay at the Ritz Carlton or Maison Orleans (loved it!) next time. Don't waste your money on the WCH.
Treated like royalty
Spoiled to death during our stay. The staff couldn't have been nicer. Our junior suite was lovely with every amenity you could wish for. The total atmosphere of elegance was worth the stay. The art collection displayed was magnificent. Would stay only there if returning to New Orleans.
We stayed for just one night at the Windsor Court at the end of the trip. Having stayed at the Ritz-Carlton on Canal St earlier in our vacation, which was absolutely fabulous, we found the Windsor to have a beautiful lobby and fantastic staff, but the room we had (which was a huge suite on the 21st floor, ie not shabby!) was disappointingly unspectacular, not particularly luxurious and had a few 'broken' items (such as shower head and hairdryer).
We wouldn't stay there again, the room just didn't compare to other top hotels we've stayed in.
Would not stay anywhere else
We stayed in the hotel 20-26 December 2003 in an 800 sq.ft suite for which we paid a ridiculously low price, due to the time of the year?
Its a great hotel and would not stay anywhere else in NO. (We looked at the Ritx Carlton on Canal Street but thought the area quite seedy and very noisy.) What is so good about the Windsor Court? First our room was quiet, quiet quiet. Second the hotel is only two minutes walk from the French Quarter. Third, the service was very helpful, (we had one small problem which was dealt with immediately and satisfactorily by the guest relation manager).
A tip! We only had breakfast in the hotel the first day. The rest of the time we ate at Wyndhams, one minute's walk away. Wyndhams have an excellent buffet breakfast for about $10 in a room overlooking the Mississippi (is that how you spell it?river.
Best hotel ever!
We have been to the Windsor Court Hotel three times and plan a stay there again in December. Nothing beats this wonderful posh little hotel. Location perfect, the Grill Room Restaurant may be the best restaurant in the U.S. Go there in December and experience the beautifully decorated Christmas tree in the lobby. The high tea service is superb. Could find no down side to this lovely place. Go!
Don't listen to the nay-sayers!
We also live very close to N.O. and travel there often. For my birthday, we stayed two nights at the Windsor Court on recommendations from my co-workers. I can't tell you how much we enjoyed it! I was a little apprehensive because we were looking for a leisurely weekend and were not interested in "dressing" for dinner, paying exuberant prices or putting up with snooty staff. Don't believe everything you read, people! The room rate for a deluxe room we found on the Internet was reasonable. Upon check-in, housekeeping was just finishing up in our room so we waited at reception for maybe 8-10 min. Because of the short inconvenience, the hotel upgraded us to a full suite with a beautiful river view high above all the other buildings between us and the river.
I read the bad reviews about the room service prices but they were simply not true. We ordered breakfast every morning (they have the best coffee ever!) and dinner on the night of our arrival. The food is impeccable, the restaurant is world reknowned and no one should stay in N.O. without trying it. The location of the hotel is so convenient that we never took our car out of the parking garage the entire weekend. We were able to walk to everything we wanted to get to. I've lived in the south for 20 years and the staff at the Windsor Court are certainly keeping the tradition of southern hospitality alive! Everyone was extremely nice and obviously held to a high standard by the hotel.Sure, we could have spent less money elsewhere but I can tell you from a lot of experience..... Windsor Court was worth it for us and will be our home-away-from-home on our frequent trips to this fascinating city.
My husband and I are a short distance from NO and are lucky enough to travel there very frequently. We have stayed at several luxury hotels over the years and the Windsor Court is by far, the most overrated hotel anywhere in NO!The experience from the minute we pulled into the hotel was very, very disappointing. Unattentive bell hops, valets, etc.
(had a feeling that we were disturbing their afternoon "chat" while they sat on the poles outside of the hotel). Upon entering the hotel, we found the staff to be ever bit as disppointing- extremely rude, snobbish and unapproachable- you would have thought we won a free trip to this hotel instead of the $400 plus a night we were paying for a very small, disappointing suite! The room was very "vanilla" compared to other hotel suites (The Ritz Carlton and Royal Orleans both have much nicer suites). A real sense of New Orleans was obviously at the bottom of their priority list- so if you are wanting a true taste of New Orleans "hospitality and flare"- DO NOT waste you time, trip and money staying at the Windsor Court- you will be disappointed and don't be fooled by the "5-star rating".As a side note, for those of you who enjoy ordering room service please hold on to your hats- the room service prices were also an absolute joke-from memory, I believe a normal hamburger was close to $30 and was the least expensive item on the list!! This hotel is also across Canal Street and is a pretty far walk into the French Quarter (we found it very exhausting and incovenient to walk and resorted to cab rides instead). We highly recommend the Royal Omni Orleans and the Ritz-Carlton if you are looking for a luxurious hotel with many ammenities. The Windsor Court was supposed to be compariable if not rated higher than these hotels.
For the price, there are hotels much more convenient to the quarter (Hotel Monteleone is another hotel that we found to be very nice).I was very compelled to submit this review after stumbling upon the web site.
I assumed that this was "our" bad experience, however, it appears that others share our thoughts on this overrated hotel.
This was our first visit to New Orleans and a friend had recommended the Windsor Court and I'm really glad we followed their advise. From the minute we arrived the service could not have been better and everyone was so friendly and helpful.
The location of the hotel is perfect for exploring the French Quarter and the combination of New Orleans style and the old world European feel to the hotel makes it feel like an intimate hotel but with all the back up of a well run five star hotel.
A perfect stay for us and would recommend it highly.
Never again will stay at Windsor Court Hotel! Our room was filthy on
arrival and after it was "cleaned" we still had used soap, dirty
bathtub/shower, and other peoples litter scattered about the room. It
makes me wonder about the sheets.Our compensation for 2 hours of
inconvience of having our room cleaned X3 was a small box of
chocolates. Like Forest Gump says life is like a box of chocolates, you
just never know what your going to get.
Should have listened to the bad reviews
The most overrated hotel since the Ritz Carlton Buckhead and the
Mansion at Turtle Crrek in Dallas. I booked a one bedroom suite through
the Amex Platinum Card program for $250 a night for 3 nights. The hotel
shows a 3 nights for the price of 2 promotion on line but it wasn't
available for my dates even though the hotel was half empty. I asked
for a room away from the elevator and got one directly accross from the
elevator. The mattress was 15" thick so you needed a ladder to climb
into bed. They offered to move us down to a smaller room but I finally
persuaded them to just switch the mattresses and boxsprings while we
went to dinnerl. The free continental breakfast took 35 minutes to
deliver and not one of the pastires that we selected on the phone was
provided and the ones that were provided weren't hot. There is no place
to eat except in the Grille Room which is outrageously priced and had
terrible service. There were never more than 10 diners in there so the
word has gotten around town. The only other place to get a sandwich or
light meal is in the smoky bar sitting in a sofa and eating off your
lap. High tea in the lobby requires heavy clothing because it was near
freezing. The price for high tea was higher than NYC. It took 3 days of
requests to get the dust removed from the air conditioning filters in
the room. I had to buy pillows because the only ones without feathers
were 8 inches thick. The view from the room is of a parking lot and the
roofs of some warehouses. Service is uniformly pleasant and
incompetent. Half the time the parking attendants and doormen didn't
bother to help get the wheelchair out of the trunk of the car. The
maids kept leaving things in the room after cleaning, like pillowcases
draped over the couch, etc. The tub wouldn't drain until they brought a
plunger and then it drained ok but backed up in the sink.
I hate to say it but the food in N.O. has also deteriorated terribly at all of the old-line restaurants. The new places we tried were ok but no different than 100 like them in NYC and certainly no better.
TripAdvisor Reviews Windsor Court Hotel New Orleans
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