The Windermere Hotel
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How has this hotel rated in the past?
Historical Traveler Reviews White Sands Motorcourt Rustico
Not a good value for the price
For my first trip to London, I stayed at the Windermere based on their awards and reviews I read. It was a let down. The front reception looks nice but the rest of the hotel has a stale, outdated feel not warm and cozy. It is not terribly close to convienent stores (i.e. pharmacy, market, good restaurants, etc). The neighborhood is quite and sedate. I paid 99 pounds per night. When I saw Regent Place for 39 pounds per night in Piccadilly Circle, I went inside and asked to inspect a room.
I then checked out of Windermere immediately. Regent didn't have private bathrooms, and it's decor was tattered, but it was still a much deal then Windermere. I felt the noise level, decor, and staff were similiar levels for both hotels.
No Problems at Windemere
Just returned from 6 nights at the Windemere. It more than met my expectations. We stayed in Room 25, a clean, good sized twin, with a coffe/tea maker. The bath was spotless and included a large tub/shower combo, vanity, good quality towels and fine lighting. The room and bath had radiators, which allowed for personal adjustment of heat. I found the location convenient with many restaurants on adjacent streets. We took the tube from Heathrow to Victoria Station, and then a cab to the hotel. The cab fare was less than 5 GBP. Unfortunately, we never ate dinner at the hotel restaurant. If the breakfast, late night dessert and tea I had are any indication, the food is probably excellent. Nick and Sylvia, the owners, were gracious and helpful. When we mentioned we wanted to attend a concert at St. Martins, an online printout of concert times and dates was furnished. The Windemere did not disappoint us.
Based on the "No. 1 B & B in London" award advertised on their website, we were very excited about our first night in London at the Windermere Hotel. After we checked in, I could not have been more disappointed. I have a laundry list of compaints. Dirty room: marks all over the walls, a layer of dust on every surface, spots all over the mirrors, blue drip marks on outside of sink in our bedroom, white sheer curtains turned yellow, carpet threadbare at every seam. Horrendous facilities: the inn was 150 degrees all night and with the window open to cool us down, we heard people outside all night; the private bath "on the landing" was a joke--one flight of stairs up to a shower that would not fit anyone over 150 lbs, and one flight down to the toilet room that was covered in dust and smelled like a port-a-potty. When we checked out, I was informed that they would not adjust the price ($180 USD) and there was no manager available to speak with me. If you want to stay in that area, go one block up to a quiter street and stay at the Cherry Oak something or other--it was clean, included breakfast, and was only 39 pounds/night including VAT. P.S. A cabbie who picked us up when we checked out said he thought the hotel had changed hands since they received that No. 1 in London award.
Will be back
Thanks to the great team at the Windermere! Our family had a wonderful trip to London. The staff were sincere and very helpful with tips and sightseeing information. The hotel is centrally located, near Victoria Station, making ideal for visiting all the sights and was within walking distance of Buckingham Palace. After a long day of sightseeing, the Pimlico room restaurant was a blessing. Make sure you try the sticky toffee pudding !!! The room was comfortable and spotlessly cleaned. I can see why our friends reccommend the Windermere and we will definitely be back.
Failed to meet expectations
After reading all the previous reviews on this 4 star hotel/B&B, we thought it would be an excellent place to stay. Not so! We (family) were put in a small room with 3 beds; barely enough space to walk around or place our luggage. The beds were very hard with old bedspreads and pillows from the 19th century--all were very uncomfortable. The carpet was very worn, ripped, and dirty. We were given an extra blanket with a big stain on it--no thanks. Our room was on the second floor next to the street and a bit noisy at night. The lady manning the hotel desk during the day was helpful and cordial, but don't even try to talk to the night shift person! She was not helpful, and actually rude when I asked a question. On the good side, the staff moved our luggage from the first floor to the room, but we lugged it down narrow steps when departing. Finally, the breakfast and restaurant were the high points--very good food and service. My thanks to the chef who works in the evenings. In all fairness, some of the rooms may have been better, but not ours.
I stayed at this hotel last spring for a few nights and couldn't have been more happy with my choice. It took me hours of Internet searching to pick out a hotel and book it for our trip to London. I was so nervous that the hotel wouldn't be very nice. But, we were pleasantly suprised with a very warm welcome (complete with hot tea). The hotel manager was extremely helpful in providing us with maps and giving us suggestions for sight-seeing. We enjoyed one very lovely evening in the restaurant downstairs with a very delicious dinner. I recommend the hotel for the great service and reasonable price.
Couldn't agree more!
The previous two reviewers said it all, but I can't resist adding our "Amen!" to their high regard for this exceptionally fine small hotel.
The decor is fresh and refined, the staff outstandingly helpful, the maintenance impeccable, the location superb, etc., etc., etc. After a day of walking from the hotel to Westminster Abbey and the British Tate and back to the Abbey again before returning to the hotel, we found ourselves too tired to consider going out to a fancy restaurant we had intended to visit. We decided to "settle" for the tiny (half-dozen tables) restaurant called Pimlico located in the "basement" of the Windermere. The menu sounded interesting but we couldn't imagine so small a setup having the talent or the ingredients to deliver anything memorable. Our expectations were zero, hoping for nothing more than some basic nourishment before we tumbled into bed. "Not hardly!" Wow!
Terrific food...fresh, great seasonings, perfectly cooked, well presented. Heck, we'd go there to eat even if we weren't staying there...but we do have every intention of staying there again and again. After one visit, it already feels like "our place in London".
This is a fantastic hotel. We were warmly welcomed and everything was provided to us. This lovely family run hotel has a wonderful restaurant too which i recommend you go to. The chef Ben was very helpful in helping my husband with his meal as he had a few allergies. He even created a new dish! And even that was excellent! The service is superb and the cleanliness of the hotel was something different! Great, i just cant seem to have anything to complain about!
This is a small, family-owned and operated establishment combining the best of a bed and breakfast with the amenities of a hotel offering 24-hour concierge and business service. It is a gem. The staff was helpful, extremely friendly, and greeted us warmly each morning and each evening upon return. I sent to and received from the U.S a small number of faxes, some including drawings and multiple pages, through the front desk with no problem and at no charge. The breakfast included in the room rate is superb and fortifying, offering a range of cooked to order dishes served by attentive and cheerful staff, with a self-serve buffet offering cold fare. The Windermere is located in Pimlico within a few blocks distance of Victoria Station and tube, within eye sight of the Westminster Cathedral tower, within a not too strenuous walking distance (even for our seven and eleven year old children) of Chelsea, Westminster Abbey, the Eye, even Trafalgar. Our room accomodated a family of four in one double and two single beds, was simply but well and conveniently appointed, and was very clean. The weather was hot the week we stayed there, but our room had a fan and the neighborhood was quiet enough for the windows to remain open dusk to dawn. The children enjoyed winding down to the Cartoon Channel on television each night. Linen service was great and cleaning staff were proficient and courteous. No elevator, but assistance is provided with luggage. Taxis are hailed with ease along the street in front of the hotel. As an architect with experience in renovation of a 5-star U.S.
resort hotel, I was attracted to the Windermere because it is the recipient of U.K. industry awards which are well deserved. This hotel is worthy of consideration for business and family travel. I felt it to have been an outstanding value. I will definitely consider staying there again, and recommend it.
TripAdvisor Reviews White Sands Motorcourt Rustico
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