The Wilshire Grand Hotel
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Historical Traveler Reviews The Wilshire Grand Hotel West Orange
The best hotel room I have ever stayed in. Large room, beautiful furnishings, wonderful linens, comfortable bed, wireless/ethernet that works without fuss or charge, nice breakfast. Nice courtyard with putting green.
Due to a mistake in my booking they gave me another room and due to the bed (single one) they told me that is was cheaper!!! BUT THE ROOM is 4 times BIGGER than the others!!!
Ask for number 1043!!! It's COOL!!!
Loved the ambiance
The hotel was beautiful and spotless. The service was great. It appears to be under new management and it shows. My family loved the large rooms and and the free breakfast. I would highly recommend this hotel and am definitely coming back with my family.
I am having a bar mitzvah soon and booked their catering hall for my affair. I am sure it will be wonderful.
Best Kept Secret
We stayed here for it was closest to my sister in laws home in Livingston. My sister in law says the hotel has been there for a while. The satff was outgoing and friendly, the rooms were spotless, and there were many places to eat in the immediate area, as well as a reasonably priced restaurant on the premises. That was nice that we did not have to get dressed up and go out in the car to find dinner after a long drive in from Maryland. Overall I think the price is right for all you get. Breakfast is free each morning. We will use them again in August when we come back to the area.
Great stay a the wilshire grand under awful weather
I stayed at the Wilshire grand on jan 12 2006 during the snow storm we came down from Florida to visit relatives and my girls never been in the jersey area or seen snow, so for them it was worth it.
The front desk staff was exceptionally polite and helpful; they attended to every need of my family especially our youngest daughter who was a little demanding. The breakfast had great choices and our room was very nice upon check-in we had cookies in the room, and everyday when the room was being service, the fitness facility is somewhat small but still accommodating it open 24hrs and that great for those sleepiness nights.
My husband enjoys the 24hr complimentary tea/coffee in lobby. The Restaurant is primavera it's connected to the hotel but they offer room service we dine there and the food was delicious, all in I would recommend this hotel for families because it such close knit boutique hotel very friendly. I hope this review help
Before I was skeptical about staying due to the bad reviews but I got to say that my family had a wonderful stay at the Wilshire grand and hopes to come back soon.
LP > Moise
Did not get the room I booked
I booked a 2 queen bedroom 3 months in advance for a wedding that I was attending. I confirmed the day of the wedding my room with my confirmation number.
We arrive to check in with our two sleeping children and we were told they had no queen beds available. All they could offer was a pullout sofabed and a kingsize bed. We weren't reimbursed in anyway, they said our only option was to go to another hotel. If we didn't have two sleeping children, we would have. The sofabed opened right in the middle of the room and we all banged into that bed during the middle of the night. A very disappointing stay!
Awful rooms, car was vandalized - hotel knew risk
we stayed at the wilshire grand for a wedding.
the rooms were dreary and dark and lights did not work. the hotel has been recently renovated but a lot of stuff is shoddy. keys didn't work. bathtub stopper did not work.
at 10pm right in front of the hotel, our car was vandalized. the lady at the front desk said "this happens all the time" and clearly - nothing has been done about it. manager was defensive and offered little by way of compensation to make me feel better - not even an apology. he is clearly okay w/ guests showing up and having cars damaged while they are asleep in his hotel.
Horrible wedding night bc of Wilshire
I was suppose to stay at the Wilshire Grand for my wedding night. I block rooms for guests to stay there and booked a suite for my wedding night. I made my reservation a year in advance for my suite. I also called and confirmed my room a few days before the wedding. The wilshire provided transportation from my reception to the hotel. Upon checking in we were given our two electronic keys and then walked up to our suite. When we got to the door neither key worked. So we walked all the way back to the other side of the hotel to get another key. When we get a new key and go back to the door, that key doesn't work. So instead of walking all the way across the hotel in my dress and my husband in his tux we call the front desk. They say they will be up with another key. What do they do when they finally get to our door twenty minutes later, bring another electronic key that doesn't work. So they give us another room. We walk over to the other room and its a standard hotel room. I immediately said that this was unexceptable. If i wanted a standard hotel room for my wedding night I would have used my free room a got my blocking rooms at a holiday in. I refused the room and demanded to see the manager. The manager was unavailable because he was driving a shuttle for other weddings going on that night. The front desk person then tried to get a hard key for the room. She couldn't find the right key. How can you be a hotel and not have the right keys to your rooms. We then go back down to the lobby. As we were waiting, still in our wedding clothes at 1 in the morning we begin to kill the bugs that are walking around the lobby. It was disgusting. Why pay over 160 a night for a bug infested hotel. The manager then called and talked to my fiance over the phone. He said that he could set us up in a hotel that has a suite and the wilshire would pay for it. The hotel was at least 25 minutes away from where we were, and we did not know how to get there. The wilshire said they would shuttle us to and from so we could pick up our car in the morning. Only problem was that they had no clue as to when a shuttle would be available. It could have been twenty minutes or 2 hours. At this points its close to 2:30 in the morning, two and a half hours after first arriving at the Wilshire Grand in West Orange. I then leave at this point to go to another hotel because I am sooo fed up with the horrible service. We had to leave other guests behind because we could not get the room we paid for. I would never recommend this hotel to anyone. The customer service is horrible. They had no people skills and didn't seem to care our situation. Two and a half hours after my wedding and i still was unable to get into a room. The manager never should up. How can a manager manage a hotel he is not at. Never stay at the Wilshire there are other nicer hotels with better customer service in the area.
Decent Room, Weird Location
stayed at the Wilshire Grand Hotel for a bar mitzvah at the hotel this past weekend...
This hotel is in the middle of nowhere. I felt like a Comfort Inn would have been in this location, not a luxary hotel.
Check in was nice and easy, and we were up to our room in a matter of seconds.
Cold. Bring a jacket.
The rooms were plenty large, and had a plentiful bathroom. There was nothing spectacular. In all of the rooms we had, the climate control was messed up and it was freezing when the room was set to 80 degrees. My uncle set it to 110 degrees and it was still pretty cool. The walls are paper thin and we could hear people running through the halls during the evening (around 12.30 pm). In addition the heater in the room was extremely loud making it near impossible to sleep with.
In the lobby there is tea and coffee and hot chocolate that you can take at any time. It was a nice touch to have.
The ball rooms were nice and had good food. The service persons were nice and the party was fun. They were good at accomodating a large group.
Quick and easy.
A work in progress...they have connections with a health club "next door" which is really a mile away. Unless you like to walk, take the drive. It was very cold to get there.
If I had to, I would stay here again, although I would not go out of my way to spend more time here.
Stayed at the Wilshire Grand while attending a wedding at the Pleasantdale Chateau. The hotel looked brand new and could not have been any cleaner. The rooms are large and furnished very nicely, equivalent to a 4 star chain hotel. There was soft music playing in the room upon arrival, not to mention staff stopping by with cookies in the late afternoon. I would highly recommend this hotel for anyone needing to stay in the area, though it is a bit far from NYC if you are looking to go in that direction. The free breakfast in the morning was also impressive. It was a great choice and I would go back again. (Also, check out the Highlawn Pavilion if you are looking for a restaurant in the area. The place is located on a large hill with windows that show the skyline of NYC - though a bit far away, the view is worth seeing by itself)
TripAdvisor Reviews The Wilshire Grand Hotel West Orange
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