Whites of Wexford
How has this hotel rated in the past?
- Adjoining Rooms
- Swimming pool
- Room service
- Free High-Speed Internet
Historical Traveler Reviews Whites of Wexford
Nice but don't expect a 4 star experience
Decided we needed a short break so went to Whites of Wexford for the weekend, Friday to Sunday. It wasn't cheap, €380 for 2 nights B&B. The hotel website says four star but don't expect a four star experience. Our room was clean but basic. They are trying for the ultra modern look but the room was too small for it to work - the room was more appropriate for a 3 star. The reception area is very modern and spacious, the bar and restaurant are very nice. The evening menu doesn't have a great selection. We only wanted a main course but were still charged for the full set menu which I thought was very unreasonable. The staff in the hotel were very friendly and helpful, no complaints there.
Overall the hotel is very nice but I really think the four star rating needs to be reviewed.
Cold and has lost all its character
This hotel is supposed to be a 4 star hotel still undergoing renovation. It was a charming old building which has been renovated and lost its soul. The lobby is huge and has no atmosphere. In fact, the seating area has low comfy chairs but ridiculously high tables. It's impossible to eat, read, do crossword at them. The rooms are lovely-decorated in the highly fashionable dark browns and whites of today. The food is gorgeous though the service is only good at tipping time (dinner time). At breakfast, we literally had to accost staff to order tea/toast and water. Very poor indeed. The tvs in room are very fancy indeed. However, strangely enough one can order "adult movies" to your tv. They also had handpicked a selection of genres such as sci/fi and horror. No sign of comedy, drama, rom-com or even kids movies. I found this quite bizarre. I definitely won't be back to Whites but will be back to Wexford.
We had a ball
We stayed at Whites last weekend and simply had a great time, this hotel is modern and fresh is very well located in the centre of Wexford Town within walking distance of some fantastic shops, bars, restaurants, and clubs.
The rooms are of a very high standard, the staff and service was excellent, would certainly recommend.
Two star hotel four star price.
We arrived at 17:20. We soon discovered that the air conditioning did not work. As it was a hot summer's day and the window does not open much we reported this immediately. The woman on reception said that there will be someone up to us immediately, this did not happen.
We then realised that there was only towels for two people even though there were three of us. We again rang reception about this around 17:35 on the Saturday evening. Again we were told that someone will organise extra towels, this did not happen.
On the Saturday night we also put our order on the door for breakfast. When accommodation knocked on our door at 10:10am on the Sunday morning to clean the room we had not vacated yet, we discovered that our breakfast order was not collected. We phoned reception immediately who apologised and sent a staff member to collect the order. This staff member was very apologetic and understood our complaints explaining that the hotel had just re-opened after being revamped.
We explained to this staff member about the problems that we had with the air conditioning and the towels. He again apologised. The same person delivered the breakfast on a trolley and left it in the room.
We then realised that the breakfast order was not the correct one. It did not have muesli, only two croissants when three were ordered and no scrambled egg. A different staff member came to the door with the rest of the order. We told him about the air conditioning. He then came into the room without asking if it was ok and had a look at the air conditioning, two of us were still in bed!
The staff member started complaining to us about us, as he was walking away, and said that there were two porters who had gone passed the room at six in the morning and had not seen our order. We felt that he was accusing us of something we did not do. He also told us that for safety reasons the breakfast trolley should not be in our room, however he did not remove it.
We phoned reception again with our problem, no scrambled egg. They took down our order and sent the second staff member up. The man stated that he had made the scrambled egg as the chef had finished. This is a staff member that we later saw cleaning around the table in reception. It leads us to wonder should he have made the scrambled egg?
As one of us is vegetarian we feel that they should provide an option on the breakfast order for vegetarians. This was why we needed the scrambled egg.
The room was wired for a fridge but there was no fridge supplied.
As a four star hotel we are appalled that this is the service, or lack or service that they provided. The staff are ignorant (except for the one person) and are unable to process a complaint.
We did speak to the manager that was on duty on the Sunday morning and he understood. He did give us a small discount. However as we explained to him this is not why we complained.
We were very disappointed and left us feeling totally unsatisfied. If they are charging four star rates they should provide a four star service.
I wrote to the manager over two weeks ago and I have not yet received a reply!
Horrendous - the worst hotel expereince I've ever had
My partner and I visited Whites Hotel. I can honest say it was the worst hotel experience I've ever had.
We arrived for one night only at 1.30pm and were told, as I expected, that our room wasn't ready but would be ready at 3pm. At 3pm we were told by a rude receptionist that our room wasn't ready but would be at 3.30pm. At 3.30pm we were again told non-chalently that our room still wasn't ready and we should try again at 4pm. At 4pm, guess what?, it still wasn't ready. We were given no apology or explanation. At this point I complained and said it wasn't good enough. A nice manager took me aside and explained that the hotel was experiencing teething problems in its early days. We were escorted to our room at 4.30pm only to find that we were standing in an occupied room belonging to someone else! When we finally got to our room I had to call housekeeping and ask them to clean the washbasin as it was dirty. There were also hairs on the sideboard - clearly the room hadn't been cleaned properly. The following morning the breakfast table was broken; when I informed the staff about it the table still wasn't cleared, even though it was a danger to anyone who sat there.
The receptionist was extremely rude which added to our annoyance. I will never stay here again. Our stay was a complete joke
Bad start, but good experience overall
We had a nice stay at Whites, after a very rocky start. While we were checking in at reception, I was surprised to see another guest butt back into the queue to say that he couldn't find his room. This was to be a portent of things to come. As I checked in, I reminded the receptionist that we had ordered a non-smoking family room. We were checked into room 623 and directed to the wing of the newly renovated hotel which contained the original hotel building. We met a gentleman wearing a 'head porter' badge en-route to this wing, and I was a little taken aback when he raised his eyebrows in what appeared to be exasperation at finding another guest in need of help. I was even more taken aback when he told us he had no idea which floor our room was on, and we ended up hauling our bags in/out of the lift and around the corridors before he/we found our room. The corridors of this wing of the hotel were dotted with painters, wet paint signs and builders.
As soon as we entered the small room, we could see it contained only a double-bed, despite that fact that we had booked a 'family room sleeps 3' on their website. It had a shower, but no bath. The view out the window of the room was onto an excavated yard with builders' scaffolding in place. There was an ashtray in the room, despite the fact that we had requested non-smoking.
The porter found a supervisor and we told them this wasn't acceptable to us. We needed a bed for our toddler. After about 30 minutes, they came back with an offer of a larger double room (including bath) and a travel cot for our toddler. My wife checked out the room, which was on the top floor of the new building. It was a much larger room with floor-to-ceiling windows and great views over the town and out over the harbour. We accepted this offer and moved into our new room.
There were many signs of teething problems in the newly renovated hotel, including 1 lift out of order, very little hot water for showering/bathing one morning, long queues for breakfast at peak time on one morning, no towels available at swimming pool, serving staff handing out very hot plates at breakfast with no warning, no billing of spa treatments to room bill, spa treatments being given in a darkened conference room. They had invested in nice flat-screen TVs for each room, but they had done a messy wiring job which detracted from the look of these TVs. It would have been so much nicer if they had recessed the TVs into the wall and hidden the wiring (see photo).
But on the positive side, the new building is very bright, airy and nicely decorated. The staff were generally very pleasant and well intentioned. The adult and childrens swimming pools were enjoyable and clean. I'd be happy to go back to White's if I was sure I was getting a decent room in the new building (not the renovated original building).
Great Hotel and Great Value
Myself and my family stayed last weekend at Whites Hotel in Wexford and we had a ball. We booked on the internet and got a great rate. The kids had a ball in the leisure centre and the staff were great. There was a bit of noise still due to ongoing renovations but it was no bother with us. The sun was shining all weekend and this too made it a perfect break.
Not ready for Visitors...
On first impressions this hotel looks amazing, the decor is imagainative and modern the rooms are beautiful. The original 3 star hotel was demolished and a brand new 4 star hotel built, it opend according to the locals on 06/06/06 at 6 o'clock. I arrived for my stay on the 16th June 06 for the weekend. The building work is still not finished, there where screws all over the beer garden and some unfinished structure cordoned off. There where light fitting still missing from the room, and the key cards had nothing printed on them just white peices of plastic, the shampoo and shower gel was also un labeled so you didn't know which was which. We had to pay for parking on arrival as they where still painting the car park floor. There is also no room service or tea and coffee facilities. Despite all of this I could forgive these small teething problems if the staff and management had not been so unprofessional and rude. There where 4 steaks ordered at our table, we where asked how we would like them, 2 asked for well done and 2 requested medium, I had fish. The 4 steaks appeared and our waiter just handed them out randomaly when we asked which where which we where told they where all the same, and they where all the same and all rare, at this stage I still had no fish. The waiter was called back and the steaks returned (It took about 15 min to get him back to the table), I was also asked what was I waiting on. Another 15 min later 4 different steaks returned, 2 medium 2 rare. Those that requested well done got medium and the the 2 medium got rare I still had no fish. My husband declined to eat his and waited with us untill we finished. While we where talking over dinner one guy not quite finished but had put his knife and fork down and waitress came over picked up his plate and then proceeded to srape the contents of it on to my husbands plate while it was still in fron of him and never uttered a word. We asked her about it and said your knife and fork was on the plate so you where finished...I could continue but this review would be to long. The management need to learn manners and the staff need a lot of training and the chefs need to learn about catering for a full resturant before this place will be worth the money they are asking.
Superb staff star
The best thing about this hotel,in the wonderful old town on the South East Corner of Ireland where I have stayed for a number of years is the staff.I stay extensively all over Europe and find the receptionists amongst the very best.They care,they are helpful and knowledgeable-a smile goes a long way and theirs are amongst the best.
Plans are afoot for a major expansion-let us hope it does not take the smile and the friendliness away from the 'front line',which makes this hotel stand out from many others.
Quaint but in need of tender loving care
On arrival in wexford we were enthralled with the narrow streets and quaint buildings, White's hotel continues the Theme, you drive down a very narrow Georges street into an already full car park. the lobby is quaint and the reception staff were very friendly - check in was a dream.
The bedrooms too were a comfortable size, airy and very clean, however the bar/lounge and restaurant were not to our usual Best Western expectation. The toilets were not clean even though a cleaning rota on the door stated the were cleaned 15 minutes earlier. My main complaint stands with the bar/lounge, the carpets, upholstry fire place and walls look as if they were there since the hotels inception 1800's I believe and had not been properly cleaned since. A simple message to the management a little cleaning often would go a long way in your public areas.
TripAdvisor Reviews Whites of Wexford
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