Westin Trillium House Blue Mountain
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Historical Traveler Reviews Westin Trillium House Blue Mountain The Blue Mountains
New and very loud
My wife and I returned from the Westin Blue Mountain last week. The place is very loud, the hallways are crazy long and they truly did have a bit of a garbage problem, especially around the pool area and boardwalk to the Village.
Our rooms were nice (very clean and pretty), but the view was of a construction site and some big bubble/dome. The onsite reataurant has fantastic food, but the place is once again very loud. :( The parking situation needs to be addressed as the valet was backed up for 30 minutes.
Warning: not all Westin Hotels are created equal
I don't know if I am high maintenance or just a seasoned traveler who expects more out of a WESTIN HOTEL, but here are a few very candid comments about the WESTIN TRILLIAM HOUSE BLUE MOUNTAIN.
For starters, not all WESTIN HOTELS are created the equal. They are franchised and it seems this one slipped through the cracks in design, amenities and product system management and consistency. With that said, the front desk staff was superb ... it is unfortunate the same could not be said about the rest of the mundane, loud and littered facility.
During our two night stay (July 1st and 2nd, 2006), we were originally placed in room 427. Early in the evening, a large thunderstorm passed causing severe power serge which lead to the air conditioning in many rooms getting knocked off line, including the room I was in. The interior room temperature quickly jumped to 85 degrees. When I went down to the front desk (at 11:30PM), the attendant was very pleasant (although she looked like she was about to cry because all the complaints she was getting) and said they were trying to locate the building engineer. The air conditioning issue was never resolved in our room and we were switched to room 266 the following afternoon.
As for the attributes of the hotel, the architect and WESTIN personal who approved the building exterior and interior design must have previously worked for a generic hotel chain. Physically, the building only has one (1) bank of four (4) elevators. This leads to an extremely long walk down twisted and narrow corridors (which can be a hassle if your room is at the very end). The hotel has very limited interior public spaces, all of which are very noisy. Since the hotel is decorated in shades of brown (also known as beige), little warmth is found. The monochromatic rooms with fireplace and small kitchenette are bland and uninspiring. The rooms lack closet and storage space and the walls are very thin. Loud children and adults alike can easily be heard walking down the hallway.
This is NOT a hotel for couples, honeymooners, singles or anyone looking for an atmosphere void of ill behaved children. Kids run the place amuck and make the facility look and sound more like a HOLIDAY INN. Case in point: the work out area. Kids were playing on the treadmills and elliptical gliders, most hotels have at least a 16 and older sign placed on the door. Adults were bringing toddlers into the hot tub.
Another major disappointment at this hotel was the trash situation. Trash was everywhere (please see picture from stairwell "E") where the bag and its leaking contents were not removed for over 36 hours! Does anyone working at this hotel make rounds to make sure everything is okay? Doubtful.
Finally, the parking situation at this facility is also an embarrassment to WESTIN. They call it "VALET," and one does pay $15 a day, yet ... YOU park your own car. Free parking is available, but be prepared for about an eight to ten minute walk to a dirt parking lot. Where I am from, "VALET PARKING" is defined as: "arrangements provided by a commercial establishment, such as a restaurant, whereby patrons leave their cars at the entrance and attendants park and retrieve them." I don't mind paying for parking, just call it what it is, not "VALET."
In closing, not all WESTIN HOTELS are created equal. Just because a hotel carries the WESTIN name and has HEAVENLY BEDS and SHOWERS does not mean the hotel itself will follow corporate plan. Most hotels in this chain are consistent with unique architecture and design (example: WESTIN TIMES SQUARE, NEW YORK and WESTIN GRAND in WASHINGTON, DC). The WESTIN TRILLIUM HOUSE BLUE MOUNTAIN should be avoided until the kinks of a new facility are resolved.
SJR/ July 4, 2006
Westin Trillium is Excellent
We stayed in a one bedroom suite at the Westin Trillium House over Victoria Day weekend. Everything about the resort was enjoyable. The resort is conveniently located at the base of the mountain, next to the village. The amenities, including an outdoor heated pool, were top-notch. Our suite had a separate bedroom area, small kitchenette, large bathroom with two entrances, two TVs, gas fireplace and a balcony with a view of the village. We ate room service and at Oliver & Bonacini, both of which (though expensive) were good. Because of bad weather, we were unable to take advantage of the many activities at the resort and in the area, including mountain biking, hiking and golf. The one real negative was having to pay $15 per day on parking at the resort, which seems like an unnecessary cash grab.
Friendly Service for Family Gathering...THANKS
We are a budget conscious family so this hotel was 'fancier' than our normal weekend getaway...but great value for our $$. Consierge was a new thing for us...the hotel staff was eager to help us make this a super birthday for our mom (nana) and relaxing mother's day for us. We chose Collingwood as a central meeting place for the family from Sudbury, Manitoulin and Windsor...9 children, 8 adults . We took advantage of the off season special which included the suites (mini kitchen, master bedroom, den/spare bedroom, dining area, living room with fireplace, 3 tvs and all kitchen utensils/dishes/soap), and family passes to The Plunge...the waterpark next door. Two rooms overlooked the ski hill, (although one was blocked by a big shed), the other room overlooked the pool area...super view...well landscaped.
Thanks to the staff at the front desk for all of your help (and my rose) and thanks to Phillip for your help with our many suitcases (travelling with 4 kids, including a baby). We enjoyed our stay. We had a super day in the pool area, walked to the nearby restaurants for takeout, and the next day enjoyed a relaxed day shopping in the village. We had brunch in the 'Original Motorcycle' Restaurant....super staff!!
We are talking about returning for a family ski vacation next winter.
I felt like I was a KING !
Being more of a budget traveller, this was a different pick for me. I went up in December for one night and absolutely loved the place, so I convinced my friends to go in January and stay for a weekend. This was an awesome January trip to go on. The heated pool open all year round was amazing to swim in during the winter. It was well maintained and you knew that they must spend a fortune on heatin git cuz it was nice and warm. The bar at Oliver and Bonniccinni's right in the hotel is awesome to sit and and have drinks. I could have spent all day there. I did a whole day of skiing and you can pretty much ski right down to the hotel, its so convenient. The drive from T.O. is short if you are visiting Toronto, so its not far at all. There is so much more about the hotel that is great, but I wouldn't want to spoil the things that you can do out there. You will just have to go see it for yourself.
Westin is starting to get sloppy here...
Took advantage of Westin's "upgrade to a one bedroom suite for $40 more" offer and were given the keys to room 309 - which had a kitchenette (small bar fridge, two-burner stove top (no oven) and a microwave). The view consisted of utilty sheds and an access road - not pretty.
I called the front desk to enquire what it would cost to be moved to a suite with a full kitchen - and was told that we'd have to move to a 2-bedroom unit for 200.00 more a night.
I then spoke with a manager - and she was able to move us to another 1 bedroom unit that had a full kitchen with an amazing pool view at no additional charge. Why wasn't this offered in the first place?
The jetted tub in our room did not work and the shower leaked (alot).
Internet connection was not working and the front desk was unable to assist or provide the phone number to call for technical assistance (the phone number should be in your rooom somewhere!)
Housekeeping was poor - the beautiful granite kitchen countertop was covered with food splatter from the previous guests and there were no paper towels or dishwasher detergent provided. Toilteries and coffee supplies were not refreshed on the second day of our stay.
The rooms are not soundproofed very well - we could clearly hear our neighbours and people in the hall.
Despite these dispointments, an overall enjoyable stay.
Wow!! sign me up again
went skiing at blue mountain. hotel is in a great location, not even 2 minutes away from the main village. This new hotel is great, service was wonderful for the limited time that we interacted with them.
great heated pool and hot tubs outside. altough it was chilly outside and windy, the temperature of the pool really offset the cold. this was the highlight of the trip, forget the skiing.. :) used the sauna aswell, was nice to be in control of the humidity level. although i didnt use the gym, it was beautiful. the nice thing is that the pool and gym area is only accessible by guests who have access keys, so it allows for some privacy.
in comparison to other hotels in the area, this is a bargain for the anemities and the room that you get. Beautiful hotel, i hope it stays that way, i may be going back soon.... hopefully there. highly recommended.
the only downside to this hotel is that it is difficut to find due to lack of signs for directions.
beds were incredibly comfortable, but after awhile i moved to the sofa bed. ive always believed that sofa beds are uncomfortable, but since these sofa's were new, they were more comfortable than i had imagied and enjoyed my sleep. fire place was a nice touch to the room. (stayed in a loft suite), and the motorised window panels added an air of quality and luxury.
being a huge coffee fan, i was excited to find starbucks coffee in the suite to be brewed.
Really enjoyed the Westin
We stayed at the Westin Trillium House at Blue Mountain, Collingwood, Ontario on January 6 and 7, 2006. The hotel is in a great location. It is right at the base of the mountain near the Grand Central Lodge. This is the newest complex to open at Blue. It is only 50% open at this time. The other rooms are built but not furnished. We stayed in a 2 bedroom condo. The master had a king bed with an ensuite. The 2nd bedroom had 2 queens plus ensuite. Each bed is a Heavenly Bed. A Westin signature feature. The kitchen is fully stocked with plates, pots and pans. The dining room table seats 6. There is a pull out queen sofa in the den with a gas fireplace and TV. We overlooked the pool and village area. The pool is awesome. It is 102F and the hot tub is 106F. We went into both. Great experience swimming outside. The hotel restaurant is Oliver and Bonacini. It is highly recommended. The food was delicious. It is no problem to walk in after 8pm. Reservations are limited prior to that time. Ski lockers are located on the ground level. You pick up your skis and walk 50 yards to the tow. Overall, this is a great hotel. The staff is very eager to assist in any way they can. Staff is very polite and highly organized. We would gladly return and stay here again.
Would definitely return!
The Westin at Blue Mountain is a lovely new hotel and a welcome addition to the Village. It has the standard ammenities one would expect of a Westin, such as the Heavenly Bed and Heavenly Bath. We stayed in a one-bedroom suite and delighted in the gas fireplace and tidy little kitchenette. We were very impressed by the helpful, friendly staff. The front desk staff went out of their way to please; they gave us a complimentary upgrade from a deluxe room when we were given an incorrect rate from someone at the main 1-800 Westin number.
The hotel is situated at the base of the mountain, just a few steps away from the Silver Bullet chair lift, and the hotel offers ski lockers for guests. If you are familiar with the area, it may help you to know that is essentially on the south side of the Village, across the pond. The building is somewhat poorly constructed; the back door of the hotel takes you to a path into the village, but it is a bit of a walk to reach the ski hill by that route. We discovered that there is a door out of the ski locker room that takes you right to the lifts.
Remeber to bring your bathing suit and flip-flops: We loved the outdoor heated pool and hot tubs; what a fantastic way to relax sore muscles after long days of skiing! In sum, we had an amazing ski vacation at Blue Mountain and loved this hotel. We would definitely return here!
The new Westin Trillium House
What a beautiful new hotel! It has only been open a few weeks but the staff were so awesome it felt like they had been there for years. And the hotel restaurant is the best in the village! Unlike any other Westins I have stayed in, these rooms are condominums and offer so much more room. I would recommend anyone to stay here - you will not be disappointed.
TripAdvisor Reviews Westin Trillium House Blue Mountain The Blue Mountains
Travel Blogs from The Blue Mountains
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