The Westin Southfield Detroit
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Historical Traveler Reviews The Westin Southfield Detroit
Hit or Miss
I have stayed here many times for business, and the experience always varies. The front desk staff is usually helpful and courteous. The valet parking is always overwhelmed. The rooms vary...if you are in a newer updated room with contemporary furnishings then it's ok...but many of the rooms have NOT been updated and are poor at best. Some of the rooms have the Westin Heavenly Bed...and some do not. I have a bad back, and need a soft bed...but could not get one on my last stay, very disappointing. On other occasions, I have been unable to get a non-smoking room, even with a confirmed reservation. Most detroit hotels fail to measure up, the Ritz or Hyatt in Dearborn are your best choices.
Its Detroit - Whatdaya want?
As someone who has stayed in numerous hotels in the Detroit vicinity, I have to give this one an above average score. That is mainly because most Detroit establishments, no matter what the good or service (and I use the term very loosely), are subpar compared with most other large cities in the country.
I stayed there through the weekend of October 2, 2004. My room was clean and orderly upon check-in. I noticed no crumbs, bugs or stains anywhere in my room. In fact, I thought the contemporary furnishings were quite nice. The "Heavenly Bed" did in fact turn out to be extremely comfortable. The internet access worked as it should have and room service was much quicker than I expected. The hotel facilities are very well stocked, clean and accessible. There is a connected parking garage behind the hotel which I was not charged for. All in all, this Westin was the best hotel of this category I have ever stayed in near Detroit.
To be fair, I must mention that in addition to having experienced numerous subpar "3 and 4 star" hotels in the area, thanks to Priceline I only paid a total of $63 per night for my stay at this hotel. I would imagine that if I were silly enough to pay $150 or more per night for a hotel my expectations might be more extreme.
Westin should do what they can to sell this property...
After dining at Tribute (absolutely fantastic) my wife and I decided to stay at the Westin in Southfield (it was our anniversary) I had paid $120 for a regular room but used 7000 of my Starwood preferred guest points to upgrade to a suite with a whirlpool.
The place was jammed when we arrived at 10pm on a Saturday. There were people everywhere and the Valet was running ragged. I found it unusual to be charged $15 for valet since parking isn't a premium but I paid it anyway. The entire lobby was essentially chaos.
We were given our key to a Honeymoon suite. The room was tired and there were stains on the carpet. The TV and the lamp on the desk didn't work. There was no cd player and the whirlpool had bleeding rust stains emanating from the jets. It was disgusting. The bathroom was old and also looked worn out. The shelf in the bathroom was painted wood when it should have been marble or granite. Also, the toilet kept running after a flush.
My wife and I packed all of our stuff and went home. It was so bad I didn't even stay the night. Stangely when I told the front desk the room was unacceptable and I wasn't going to stay they simply said "No problem, you won't be charged" No effort was made to try and resolve my issues.
In comparison to the Westin Grand Bohemian in Orlando this place is a dump. I'm just very happy I was within driving distance to my home.
First off, don't believe everything you read about this hotel (well, except this... ha.)
I have stayed at this hotel four times and each time has been a pleasure. The staff is well trained and professional and the rooms are simply fabulous. I LOVE the decor; it seems so rich and inviting. The beds are also fantastic. I would reccomend this hotel to anyone who is staying in the Detroit area. Now, if there could only be a downtown Westin...
Whoah, unfair reviews
Spent 3 nights here for the Ryder cup and comments on this site had me leave home with low expectations....our experience was just fine...rooms big and clean, baths updated and fresh, service people were great, James at the front door is a treasure, befriend him with a ten spot, it is the best investment you will ever make!
The infrastructure of this property is old, the new paper, paint and carpet look good put do not mask the fact the shell is old...elevators a tad slow and creeky, but bar service was fine, eric and jennifer do a great job there and the breakfast omelets rival any we have ever had...the westin heavenly beds and showers are all in place...my room was on the highway side and if you closed the heavy drapes I could sleep just fine.....
For a business stay of a few nights or an overnight for a family function I would highly recommend....
Many stays at this sub-par hotel
I was a weekly guest at the Southfield Westin (3 nights a week from Jan 2004 through Mar 2004) and ended up disgusted with this hotel, subsequently having a lot to say in this review. I stayed here as it was closer to my place of work and for the Starwood points, but ended up going somewhere else.
The front desk staff are friendly enough, however, my reservations on multiple times were not in order.
The rooms are usually dirty; my last stay had the previous guest's food crumbs on the floor, two fruit flies and the previous guest's hair all over the bathroom floor. This was the only time I had insects in my room, but the overall lack of cleanliness (unvacuumed floors, dirty bathrooms) was commonplace. The beds are the standard Heavenly Bed and are fantastic for those loving soft, cushy beds.
The food isn't bad, and I have to say, I enjoyed their sirloin burgers via room service. Room service can be spotty - sometimes it's great, but they forgot/lost my order twice and once brought up an incomplete breakfast order.
The workout room is really nice compared to most other hotel workout rooms I've been in; four treadmills, free weights, a stationary bike among other equipment. They have TVs there, but I think you had to purchase headphones to listen (I recall a sign stating this, however I always used my own headphones/music source). Very nice locker rooms/sauna/steam rooms.
If you do stay here, make sure to request a room that is not on the "Lodge/M10" side (that's the highway the Westin sits right on) and also make sure to get one away from the elevators; it can be noisy.
If your travel plans allow for it, I'd recommend staying at the Dearborn Hyatt; they're both in the same price range and the Hyatt is markedly better than this Westin (I've been staying at the Hyatt from Mar 2004 and will be there through Sept 2004).
Stayed here for 3 nights on business. It was a poor excuse for a Westin. The hotel was so noisy that I begged them to give me a quiter room so I could get some sleep on my last night there. The staff was rude, especially in the restaurants, where the food was mediocre, too. The only really great Westin-caliber employee was a wonderful bellman who took the time to remember my name, and was there whenever I needed help. He was a shining star among the rubble. My allegiance to Starwood (I've been a Gold member for 17 years), is really starting to wane, even if it is supposedly the best program around.
I attended a wedding at the skyline club on Saturday August 23rd, and then stayed the night in room 436. All of the people that stayed over nght, had brunch in the Tango Room, a couple of us, icluding myselfnoticed picture's of the Manhatten skyline with the World Trade Center, Out of rspect for those who perished on that awful day, would you agree that the picture's be removed from the wall. Sincerely, Mr.
Stay away, stay far away
I am sitting here in this supposedly "business-friendly" room, steaming and utterly appalled. The phone line that I am using is far away from the desk. I am perched on a chair in the room. Plus:The first room I was given was dirty and not yet made up. Barely an apology from the desk staff.The carpet has several stains.The TV reception is terrible. CNN is totally snowed.The desk chair had crumbs all over it.The dinner I ordered for room service was only passable, and the rolls were stale.People running up and down the halls, banging doors and creating all sorts of noise.Now I know why I can't find a Customer Service Card in the room. They must deliberately hide them down in the office!This is the first time I've been at a Westin. I had thought that they were exceptional hotels. At this rate, I would have been better off at a Holiday Inn or Motel 6.
This hotel's location is enviable, however, the furnishings are too tired ! Their description of the fitness center is misleading, and for my stay it was confined to a few pieces of equipment in a small guest room. (They should have told me the center was under repair when I booked, and never even informed me on checking in.) There have to be better choices than this, so shop here but sleep elsewhere.
TripAdvisor Reviews The Westin Southfield Detroit
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