The Westin San Francisco Airport
How has this hotel rated in the past?
- Shuttle bus service
- Swimming pool
- Room service
- Wheelchair accessibility
Photos of The Westin San Francisco Airport
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Historical Traveler Reviews The Westin San Francisco Airport Millbrae
Well, my husband and I have now stayed here about 3 times I believe and the best thing about this hotel is the pool. It's never packed and it's so nice and calming.
That said, it's not as nice as some of the other airport Westin hotel's I've stayed at. That and they make you pay $16/night for parking your car sucks. First you pay a bunch of money for the hotel, there's no complimentary breakfast (like the Embassy suites down the road has) and they make you pay for parking (Embassy doesn't even do that and they give you free drinks at night.) Needless to say, we now stay at the Embassy Suites instead.
The bed is nice though and it is RIGHT NEXT TO THE AIRPORT!
Are all airport Westins this bad?
The only thing that even slightly resembled a Westin was the bed. Like all starwood hotels, the beds are great. However, this hotel is a bad 3 star pretending to be a Westin. The front desk staff are not helpful, at all. Noone would help us with the wireless connection. Noone would help us with even simple questions regarding directions. Many of the staff had serious language issues. The restaurant staff were very pleasant, but they don't honor the Westin kids club. The place is bizarre. Be warned, they had a drunken wild party in the pool one of the nights we were there and the kids really couldn't swim safely. The front desk staff could have cared less.
I stayed at this hotel from the 29th to the 31st for Yaoicon. At first, everything was fine, since the lady at the front desk was very helpful. The guy at the door was so pleasant, took my luggage and brought it to the front desk. I went to my room, but was not too pleased with the huge footprint type stain on the bathroom floor. There was rust around the drain of the bath tub, so I was wondering what was so heavenly about the bath. When I called Service Express for room service, there was a group of males in the background, laughing with the one who answered the phone. That was very unprofessional. The person who answered the phone even went as far as asking how many guests there were in my room. Thinking nothing of it, I was honest. When the guy came up with my order, he introduced himself, then proposed that I have drinks with him at the bar or he serve me drinks in my room. I thought that was very improper for an employee to ask a guest, and he should have checked my left hand first to see if I was married or not (clearly, I had a wedding band around my ring finger). When he left my room saying "See you again," I did not feel safe in my hotel room anymore. On Saturday, when walking around, I almost ran into this banquet table that was being wheeled by two male workers at the hotel. Then they started laughing and saying, "Easy, man." I would expect that kind of conduct on the street, not at a Westin Hotel. The worst part of staying at this hotel, however, was the unauthorized holds they put on my credit card. I was wondering why my account was so depleted when I did not spend a lot of money during my trip. When I checked my account, I discovered that this hotel had put a $100 and a $300 hold on my account. I immediately called the credit card company and disputed it. They said it had not yet been posted, so they removed the hold. Never in all my travels have I had such a thing done to my account! If this is a Starwood Hotel, Four Points by Sheraton in Chelsea, New York, which is cleaner, and with a more heavenly bathroom than this Westin, did not place such a hold on my account! The Hilton never did this, the Marriott never did this. I am very disappointed in this hotel and will tell the convention organizers that the venue was one of the bad things about it. I'm sorry, but I don't ever want to return to the Westin San Francisco Airport in the near or distant future.
How could Starwood Brand this a Westin
I am not sure how Starwood branded this a Westin. The rooms are outfitted with 80s furniture which is well worn. The carpet is stained and the bathrooms look more like a 4 pts Sheraton. The service is terrible. We asked for a non-smoking room and had to check out 2 before finding a room. I asked for housekeeping at 5pm and I was informed that they go home at 4pm. The front desk quoted that the free shuttle from the airport shuttle ran every 10 minutes, but it actually ran every 20. The Holiday Inn Express and Red Roof Inn Shuttles ran twice as frequently. Shame on Starwood!!
SFO Westin terrible 3 years ago, terrible now
Three years ago we stayed here and found the front desk rude and unhelpful. They left my husband stranded late at night at SFO!
Three years later, we got a free two night stay and it was worth less than we paid for it. It is not like a Westin at all! The service is untrained and often rude. The two nights we were there, there were over 50 people in the pools having a very rowdy time with only about 1/4 even in swimming attire.
The noise in the lobby was deafening. They do not have a kids club, the front desk told us twice! My daughter had brought her own Westin Kids Club drinking bottle and they did not honor it at the restaurant over 3 meals or any other time. The rooms had no paper to write on, no shower caps , and the white towels were stained with pink something. The room, was just odd. Every question to the front desk was just shrugged off
Perfect for one night...wished I'd stayed longer!
Stayed on 16th July overnight. It was a great place to end our trip to SF and the Napa Valley. Friendly front desk, great indoor pool and jacuzzi and a nice sized room. The Heavenly Bed and Heavenly Shower were right on the money!! Despite the very close proximity to airport, could not hear the air traffic whatsoever. Would definitely return when back in San Francisco.
An excellent property with some local flavor.
I'm told this property was built for another hotel chain and was refitted as a Westin. If so, I say "Bravo; well done!" One thing I did notice was two levels of service at check in -- one for Starwood Preferred clients and one for others. With proximity to the southern edge of San Francisco airport, a good many business travelers find this property. It is the first hotel on Old Bayshore highway. And it is very cosmopolitan (there was a locally-produced Chinese language phone directory placed in my room). In any case, check-in and check-out were fast an flawless. Public areas are well decorated; there are many exquisite pieces I would only expect to find in a four-star property. The first floor indoor pool area is like a lovely garden and is well maintained also. The restaurant and bar near the lobby seemed to pull in many from the local community and seemed always to be crowded.
Parking here is pricey ($14 a day), but limiting access to guests and staff adds to security. You access the parking lot with your electronic room key; it's a nice touch.
My room had been recently spruced up and had some new pieces, including a new flat-screen TV and new linens. The color palate of green and cream seemed soothing and restful. The two-headed shower in the bathroom seemed too big for the space where it was placed, and I preferred the cast-iron bath tub. My fourth-floor hallway also seemed newly decorated. Housekeeping here is very low key but *very* efficient.
My room, near a point where two wings of the hotel came together, may have captured more airport noise than some others. But watching airplanes take off from two different runways became addictive. And my "bay view" room let me see across to Oakland on the other side of the Bay.
In theory, you could have a great time without leaving the property; nevertheless, proximity to Palo Alto, the NASA-Ames Spaceflight Center, Serremonte Shopping Center, and San Francisco put this hotel in a good position for both business or pleasure.
Not up to the westin reputation
august 18th. We didn't have a good experience here. First we were placed in a room at the far end of the hallway that was very noisy with outside sounds. The front desk very willingly changed us to a different room which was better in that it was very quiet. However, these rooms surprised us because they weren't that nice inside. The faucet was in very bad shape, there were stains on the floor and on the carpet, and the edges of the doors were scarred and scuffed. This is not at all what we expected with our first stay at a Westin and I'm not sure we'll be in a hurry to stay at a Westin in the future. The bottom line - the service was very good but the hotel itself was not as nice as the hiltons and best westerns in which we've stayed.
Beautiful indoor Heated pool
This hotel was huge! The indoor pool was SO Nice! The rooms were lovely and the bathroom spacious with a dual head shower. I did NOT like the downcomforter (WAY too warm) or the down pillows so I had to keep the A/C on high! Our room was in the cornor and a ways from the elevator but the place was enormous!
Quiet, nice, quiet....
How can a hotel by a major airport be quiet??? Westin can answer... the windows must be extra, extra, extra soundproofed, as we could barely hear a plane. For that matter, the rooms were quiet as well. It was so WONDERFUL to check into that hotel the night before our flight home.. return the rental car, catch the shuttle back from the airport to the hotel, and sleep on a nice firm mattress, relax, and order room service. Clean room, good food, very quiet. Our room had a speaker in the bathroom linked to the TV.... interesting. The complimentary shuttle frequently leaves to and from the hotel.. very easy, convenient. The airport is around 5 minutes (if that) from the hotel.. it was so nice to relax after running around, driving all over Northern CA... I have to state we'll go out of our way to stay @ Westin hotels hereon.. even the staff people were very courteous and seemed to understand everyone was there to relax, and fly soon..
TripAdvisor Reviews The Westin San Francisco Airport Millbrae
Travel Blogs from Millbrae
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