Westin Providence

I was scheduled to arrive on Saturday night for a four night stay. I called at 4PM to cancel the room (two hours before my deadline to cancel) I was told that I would still be charged for the room.

Since I lived only 1.5 hours away, I asked if I could then arrive VERY late. I specifically told them I would be arriving well after midnight. ( I am a nightowl and I did have work to do) They told me FINE, we will hold the room for you.

I walked in at 1:45 AM and after completely unloading my car onto TWO luggage carts. (I was there for a tradeshow) and was told when I reached the front desk that they did NOT have a room for me.

The "walked" me to a hotel 25 minutes away. I did not get to sleep until after 3AM. They had promissed me they would call me first thing in the morning and would have a room for me. I awoke at around 8AM to await their call since I really needed to check in and get my booth set up. I wound up calling them at 11:30 and they said they "were just about to call me".

Upon relating this story to a friend of mine. She told me that she too had been "walked" several months earlier from the SAME "hotel".

I was reminded of the Seinfeld episode when Jerry goes to get the rental car and he explains to them "anyone can take a reservation, the whole point of the reservation is to KEEP the reservation".

I will NEVER stay at any Westin again after this experience. I had enjoyed a stay at the Boston Westin several weeks before.

Try The Biltmore maybe they can get it right?

The writer that compared it to a Best Western was right on. Overall the Providence Westin felt cheap, like a Best Western or Radisson. The "Heavenly" bed that we looked forward to was sub-standard and cheaply put together compared with other Westin hotels. The walls were thin and we could hear our neighbor coughing all night. The fixtures (like their "heavenly shower) were plasic, not the nice chrome fixtures found at other Westins. The carpet had stains, and the air conditioner did not work all night. Overall, not worth their asking price for the hotel.

Very nice hotel with exceptionally friendly staff--doormen, bellmen, etc. Room was very nice with all the expected Westin amenities. The hotel had a convention while we were there...bar was very crowded and servers were overwhelmed. The only downside is the hotel shares a sky bridge to the downtown shopping mall--while convenient for shopping--necessitates security in the lobby.

A much more big city style hotel than one would expect in a town of Providence's size.

I just returned from a trip in which I stayed at the Providence Westin. The hotel was very nice. In fact, it may have been the most tastefully decorated hotel room I have ever stayed in. It was clean and the bedding was good. Housekeeping was a little laxed, but otherwise, it was a great stay.

The Westin hotel is a good choice when staying in

Rhode Island. The hotel is in the center of the city and

attached to the Providence Mall, which is nice.

The only drawback is that some mall pedestrians (Young kids)

pass through the lobby areas of the hotel and this seems to be

tolerated. Many great restaurants surround the hotel property.

Make sure to visit Federal Hill, this is the Italian

Section of Rhode Island and the restaurants are great. Also, if you have time, visit the Capital building. This is an amazing building just two blocks from the hotel.

Newport and many other great areas of Rhode Island are just

20 minutes away. I have read other reviews concerning using

the mini-bar in this hotel. The mini-bar had a sensor on it.

So if you remove an item from the mini-bar just to read its

contents and then place it back in, you will be charged

automatically. It is somewhat of a hassle to resolve the

extra charges at check-out. This property does have the

'heavenly beds,' however the bath tubs were not the heavenly baths

that I have seen in other Westin properties. The Providence Westin is a good central

choice hotel, when traveling through Rhode Island.

I just read several of the reviews of the Westin Providence and I was so surprised to read that people have had rundown rooms. I have stayed there three times in the last year and my husband stays there quite a bit for business and we have always had lovely , brand new rooms. Some were larger than others and some had better views, but they all were nicely appointed with good bed linens, hair blowers in the bathroom, etc. We are members of Starwood Preferred, so I do wonder if the better rooms are saved for preferred Starwood guests? The staff has always been friendly and helpful and the times we had any questions about a bill or our room, they were quick to respond. The connecting Skyway to the mall is quite a convenience. I live in a town where we have a lovely mall, but I will say that the Providence Mall is much better and I look forward to shopping in it everytime. Providence is such a great city to visit-lots of great restaurants and in general , a fabulous town to do lots of walking, if you are so inclined. The Westin is very well situated for all activiites in Providence, whether you are on a business trip or with your family.

Just spent five nights at this Westin for a conference 4/27-5/2. Found the staff, rooms, and ambiance to be certainly well above average. All requests were complied with by staff quite promptly and very cordially. The restaurant was generally quite busy and very good, though we did have some waits - for which they apologized- and in some cases did not charge us for late items. They warned us on checking in about the touchy mini bars! Hotel is walking distance from some excellent restaurants - Gracie's, Pot Au Feu to name some... and also the Mall, which was always entertaining.

I just returned from a 5 day stay at the Westin in Providence. I was attending a conference in the attached conference center so the location was very convenient. The hotel and amenities were average, but the service at every restaurant and lounge in the hotel was terrible. We waited for over 20 minutes for a server to take our order and finally gave up and found a manager, this same situation occured 5 times during my stay. When it came time to pay, getting a check was no easier. Another long wait. Another warning - DO NOT even touch anything in the minibar or you will be charged. I opened the door, removed a can of Coke to see what was behind it and was charged for 6 items I did not consume, if fact I did not consume anything from the Minibar during my stay. In order for me to settle my bill at the end of the stay they had to send a minibar auditor to my room to verify the contents and then finally adjust my bill accordingly. Bottom line - this hotel is just too much of a hassle.

My husband and I were at the Providence Westin the weekend of May 3, 2003. We brought our grandchild with us. We were pleasantly surprised at how "child friendly" the staff was. All of our requests were met in a timely fashion. Having the mall connected to the hotel was a huge plus as there are numerous activities for children. We will visit there again. We basically have no complaints other than the rooms could be a bit larger, but they are clean and well kept.

I found the Westin hotel in Providence, Rhode Island to be a fine place for a little holiday vacation. After checking in which went smoothly despite having difficulty understanding the asian desk clerk, I proceeded to my room. The room itself was average size with standard ameneties. What I found to be disappointing was the tattered condition of the furniture and the stains on the carpet. The television wasn't in much better shape either as the picture was pink and red. After calling the front desk and mentioning these problems I was moved to another room five floors higher. No problems with the new room and proceeded to have a very enjoyable stay. What I noticed however is the hotel just dosen't have the feel of a true 4 star hotel. No hair dryer in the room and one of the plainest bathrooms I've seen in a Weston. Also, the lobby is very spartan and could use some bright colors. Again, we're talking about a Westin hotel and I just expect a little more pizzaz. However, overall a fine hotel with a great location to enjoy all Providence has to offer.