The Westin Pasadena
How has this hotel rated in the past?
- Drycleaning onsite
- Meeting rooms/conference facilities
- Tennis Court
- Swimming pool
- Reduced mobility rooms
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Historical Traveler Reviews The Westin Pasadena
Too Much Light in Room At Night
The people who designed this room just don't get it. The room was spacious, nicely decorated and with good linens and the bathroom was lovely, but . . . Instead of blackout shades and curtains, you get wooden shutters. They may look nice, but no matter which way you twist and turn the shutters, light creeps in. I am sensitive to light when I sleep and I was up all night. Light also crept into the room from the hallway (the lights in the hallway are quite bright). I was so desperate for dark that I crammed towels into the crevice where the door met the floor to try to keep the light out from the hallway. Even though the room was lovely, I won't be back.
Stayed there most recently in November of 2004. The Westin has recently been renovated. The hotel has very comfortable rooms and is in a nice part of Pasadena near the historic district and shops. The gym is excellent. The only disappointment is the removal of the Executive Lounge with its continental breakfast and evening snacks.
I stayed at this hotel June 09-11, 2004. The hotel was once a Doubletree Hotel. I got engage back then and stayed in room 444. It was a great experience! This time I stayed on the 12th floor. I am a SPG Gold member but was not given a room upgrade. I called the front desk since the room I got was tiny! The offered be another room but said that it was the same size. The hotel was not full and I noticed that some of the larger rooms were vacant. Very disappointing. The hotel is nice but nothing special. I remember it was a lot better back when it was a Doubletree. The had two bars but only one was open. The historic bar in the lobby never did open even though it was advertised as available in the hotel room guide. The food is okay. We had breakfast there. We chose to eat at a McCormick and Schmidts just across the garden terrace. Food prices were more reasonable there. one good thing about the hotel is that it is close (walking distance) to old town and all the shops and restaurants. The bell hop was very informative. Valet was very resonable ($13) and had our car ready when we went to retrieve it. I think the hotel would be great if the front desk staff was more helpful and the lobby bar was opened for their guests. Some areas of the hotel like the elevators can use a makeover. The pool is nice but small. The gym is okay but does not rate a $5 charge per person. I have stayed at other Westin's and Sheraton's that have much better gyms and pools without the extra charge.
Comfortable stay/heavenly sleep!
June 15 04...Just got back from a 4-day weekend in Pasadena..the Westin was nice..GREAT location for downtown shops/business/conv center/parks/museums/on-off freeway access...rooms were smaller than I am used to & you can tell this is/was an "older" hotel...they renovated the rooms nice, BUT I couldn't get over the always-sticking-sliding bathroom door...didn't those go out in the early 60's???? Nice work-out room but BOO to the $5 per person/per day fee...4ht floor pool is okay but SMALL..4-5 ft. I must say the employees/service were very friendly & accomodating & they had the one thing (besides good pool area) I always need & thats a coffee-maker in the room! hairdryer, too!!! All-in-all I would stay again & definetly recommend it to my clients! (I'm a travel agent.)
The Westin Pasadena is Fabulous!
My and my daughter's stay at the Westin in Pasadena was simply excellent! I count not say enough about how fine the service was and how well we were treated. The only complaint I had was about how slow the Siggraph shuttle was to take us on in to the LA Convention Center in 2000. When the shuttle was over one hour late one day, the staff on the Westin premises even offered to drive us there themselves in order for us to be able to keep our schedule. Both of us really appreciated this. We loved the decor, the overall comfort, and the fine cuisine, as well.
Rude & Disappointing
The hotel itself is nice...there is a great lobby w/ a lot fresh flowers... upgraded bathroom fixtures in the rooms for that clean "spa" feeling. HOWEVER..I have now stayed there two times...and was alarmed at the COMPLETE lack of good *or even decent* customer service I received during the evening shift! The evening manager wasn't helpful at all, and actually after dealing with him, it wasn't hard to see where the other employees that were "working" got their work ethics from. For example.. if you are not familiar with the area, and decide to inquire about local attractions/restaurants/lounges/etc., your questions are most likely to be answered with the famous "third grade three hum=I don't know." Yes or no questions will get you the same answer!(hum)When I asked if anyone was working that may be more familiar with Pasadena.. I got " We don't need your attitude" CLICK. Later on...we played the wonderful game of "Spin the Wheel Room Service" . After trying to order FIVE different items and being told "We don't have any", we asked what they DID have?" Turns out- they only had one thing on the menu that was available: a BLT. But do you think they told us that before we were on the phone with them for ten minutes? Ha ha! Of course not. If you have an expensive car... or even if you don't- but you at least lock your car doors - I would say -park in covered parking...and carry your own luggage. I went out at 11pm to begin my evening, only to find the keys to my 2003 RANGE ROVER sitting on the counter of the valet desk. It was ten minutes before anyone (including bellhop) came to assist us. Once they came- all it took for them to hand over the keys was "Those are to my car" and off I went! They didn't ask for a ticket.. room number..anything. Normally when I disagree with the service somewhere, I will not continue to give them my business. The first time I stayed was SO BAD.. that my second stay was purely motivated by disbelief and my unwillingness to accept that ppl could possibly be so rude! I do have to say though.. it is at least nice to know that as a new resident in Pasadena, I'll least know who NOT to recommend to my guests! It's unfortunate especially because we are Starwood Preferred Members, and it is nice to build our points. But to be treated the way we were just isn't worth it, and I would strongly discourage anyone from subjecting themselves to the same disappointment.
Sunday Brunch Way Overpriced
Read the reviews about the Westin Pasadena Sunday brunch. Took a friend to give it a try.Food selections were OK, plenty of pasta, omelettes, bagels, salads, a little tepid dim sum, and fruits/desserts.But plates were cold, service was sketchy, the dining room needs to have the lights on at 11 AM (they were off, the seating area looked like it was closed), the reputed clams and oysters seem to be history...just a scattering of shrimp.The biggest flaw is the price: $39.95 per person (includes champagne). Way too much for the quality and selections in the brunch. I've had a lot better for a lot less.
You'll Love it
My March 2003 visit to the Pasadena Westin was a dream. The staff were all wonderful, friendly and accomodating. We especially enjoyed the town car service that was ever ready for our short jaunts about town. Left the car in the garage the whole time and never worried about finding a parking space for restaurants, appts. etc. I was in town for some unpleasant medical tests. I would have been a very unhappy camper had in not been for this better than home away from home.
We spent a wonderful weekend at the Westin Pasadena. This hotel was formerly the Doubletree Hotel until Westin took over in Dec of 2002. Westin has installed their wonderful heavenly beds and heavenly baths in all the rooms. As a Starwood Gold member, they were kind enough to upgrade us to the club level (floors 10 and 11). The club level rooms have been renovated...I don't believe the standard rooms have been renovated yet. This is a very old/historic building and they have done a good job with the renovations. Every staff member was extremely friendly, efficient, and customer oriented. Tara, the club level concierge was very helpful with restaurant ideas...she is obviously a "foodie" and well tuned into the local restaurant scene. One of her suggestions was the hotel brunch and it was truly fantastic! There is also a very nice health club attached and underground parking.
Best kept secret in Pasadena
BEst Brunch in L.A. - Well a little outside L.A. but it is still the best brunch I've been to in a long time. Wonderful carved meats, Omelete station, Made to order crepes and bananas foster plus a great seafood boat full of shrimp oyster and clams. Too much to mention here try it for yourself. I loved it.
TripAdvisor Reviews The Westin Pasadena
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