Wonderful Place

We got this hotel on Priceline so I won't even brag about the price! Everything about it was very nice. We have a Starwood card - if you don't have one, it is worth signing up for (no charge), so we may have been given an upgrade - not sure. The hotel is very nice - the room was beautiful. The bathroom was huge and spacious done in granite with an all glass shower. The bed was one of their "dream beds" all done in white down. The room was spotless and we are particular!! Usually I can't wait to get out of a hotel room. This one I was in no hurry to leave.

Always great!

We have stayed at the Westin Palo Alto four times in the past year. It has been consistently terrific. The rooms are always very clean and quiet. The beds are awesome! Soooo comfortable. They have a nice little pool. We were able to order lunch by the pool. The staff is always kind and efficient. We will stay there again and recommend it highly!

Beautiful rooms and a pack of barking dogs

This is a lovely hotel, the rooms and baths are large and beautiful. We checked in very late, went to bed and were kept awake for the longest time by howling barking dogs. We called the desk and there is a vet clinic or something on the back side of the hotel, so they moved us...honestly, we are really pretty flexible travelers, but it was 2 am...got a different room, also lovely...were hoping to get late check out the next am due to the lack of sleep we all experienced(2 rooms, 4 people) They could not accomodate us. If you stay here, make sure to ask for a room away from the barking dogs in the alley. Who could have guessed?

Westin front desk staff saved the day!

After traveling on business from the east coast, I found that I had been booked at the Cardinal Hotel. The Bates Motel would be an improvement form the Cardinal. Anyway, my associate and I walked bag and baggage into the Westin in hopes of a cleam room at a reasonable rate.

We were thrilled with the rate, and with the accommodations. Spacious, clean, comfortable with a great bed and bathroom.

When in doubt, always go with a Westin!

Great staff!

We stayed at the Westin Palo Alto for one night. We were given two quiet , goodsized rooms on the first floor. The beds were comfortable. My children had a good showerhead ( heavenly shower!) ,but we had a regular one. Next morning, due to a rush to checkout, I left my favorite scarf and a belt lying somewhere....didn't realize that until later that afternoon. A hotel personnel reassured me that they will try their best to locate the items. The following week, I received an email that the hotel had found the items and will forward them to me via Fedex ( I didn't expect to get back my favorite Burberry scarf ). Lorenz, the hotel housekeeping personnel, deserves a round of applause for his wonderful work ethics. The hotel is very close to Stanford University and the Stanford Mall.

Excellent hotel

On the plus side: Rooms are generously sized, quiet and done to the usual high Westin standard. Staff was helpful and courteous. Pool looked nice but as this hotel usually has business people as clients, I don't think it gets a lot of use. The pool is surrounded by the walls of the hotel but it's not as if you can't chose the sunny side of the pool as you won't be competing with bunches of other people for the loungers.

Down side: Hotel layout is a bit of a rabbit's warren but after going to and from my room a couple of times it became second nature.

Better than the Sheraton next door

I have been traveling to Palo Alto lately for business and have been searching for the best hotel in town. I previously stayed in a club-level room at the Sheraton next door and found it disappointing. My last trip I moved next door to the Westin, which is also owned by Starwood. The Westin was definitely a step up. Here also I upgraded to a business room (I forget what they call it) which had a separate office area with a fax, etc. I enjoyed this hotel. My main complaint about both hotels is that there is no WiFi, just a high-speed line at the desk. What is wrong with these people?

Luckily my room was near the stairs so it was easy to find, and the internal layout was strange, but plenty large. I did walk around the hotel a bit and almost got lost. I can see what others have complained about -- the layout is terrible. The gym was fine and the pool was nice except it was surrounded by high hotel walls so there was little sun. The Sheraton had a much better pool -- not that I got into either one. I like the location of both of these hotels, near the University and University Ave. This is a great town.

Dissapointing

Have to agree with the previous review. This hotel is ostentatious, and I don't know why, as I've stayed in far better Westins than this one. I did not like the check-in area at all, very small and the rooms are located on hallways with only one elevator servicing five buildings, all linked, a complete maze. The decor of the rooms is quite traditional, and I prefer the more contemporary decor you get in other Westins such as Times Square. The check-in staff did not make any attempt to be friendly, and I wasn't even asked if I had enjoyed my stay at check out by the female clerk. The bar/lounge area was out of bounds to residents for most of our stay, due to private parites, not at all welcoming. I would not return to this Westin.

Great if you get a deal.

I felt the need to write a review od the Westin Palo Alto which balances the unqualified praise of the only other comment.

It's not that anything the writer said was untrue, but you DO pay a steep price every step of the way at the Westin Palo Alto UNLESS you have gotten a good deal via Priceline etc. In addition, the reception desk area is very cramped and the hotel layout will not appeal to some (halls are "broken up" so it's like you're in a bit of a maze). Staff service is very uneven.

The location, directly across from the main entrance to Stanford University and within walking distance to the train station and downtown Palo Alto, is arguably the best/most convenient

in Palo Alto. You might also want to check out the Sheraton Palo Alto which is right next door and less ostentatious.

WOW!! what a place!

I stayed for 2 nights recently at this hotel and was so impressed and comfortable. It's one of the best stays I've ever had. The staff was very professional and polite and genuine. The food was awesome. The rooms were CLEAN, gorgeous and very nicely done. I've never seen such high quality linens at a hotel before! For the price, it's fabulous, comfortable and conveniently located near Stanford, shopping and restaurants. Highly recommend!!